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Sr Business Coach, IN DSP, Amazon Logistics

Sr Business Coach, IN DSP, Amazon Logistics

Amazon

9 - 14 years

30 - 37 Lacs

mumbai

Posted:1 hour ago| Platform:

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Skills Required

relationship management performance management process improvement analytical business planning workflow continuous improvement operations analytics logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Equal parts advisor and operating partner, Amazon s team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses during a transformational time.
The Business Coach finds and executes value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business. As trusted advisors, Business Coaches work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are setup for success. Our Business Coaches are leaders and collaborators. They are analytical and creative; deadline-driven, organized and able to multi-task; and have strong interpersonal skills including a demonstrated ability to earn trust, inspire others, and be empathetic. You ll be at the center of cross-functional teams, all working together to deliver the highest quality experience to Amazon customers. If youre a dynamic, organized self-starter who s ready to partner with our DSP owners as they launch and scale their business in one of the fastest growing industries in the world, we d like to talk with you. CuriousGood, that s one of our Leadership Principles! Discover more about the opportunity below. WHAT YOU LL DO As a Business Coach, you will partner with 20-40 DSP owners assigned to delivery stations across India. You ll work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. You ll collaborate with an integrated internal team of Station Operations Managers, Program Managers, and Compliance and Fice personnel to ensure owners launch and scale their business in compliance with program requirements. Together, you ll provide best-in-class support for owners by removing obstacles and improving ficial, operational, and safety practices at the network level. You ll accomplish this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.

On a daily basis, Business Coaches are responsible for:
Supporting owners as they onboard to the program and prepare to launch
Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods
Coordinating Business and Ficial Health Reviews to discuss business performance and new opportunities, as well as to provide benchmarking data and insights
Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience

WHAT WE LOOK FOR We seek customer-obsessed, detail-oriented individuals with a wide range of academic backgrounds, work experiences, and perspectives

Business Coaches should have the curiosity to ask the right questions, the ability to collaborate with DSPs and colleagues, and the leadership to transform ideas into action
The right candidate will enjoy developing and improving processes, leveraging data and analytics, assessing root causes, and providing insights to help DSP owners drive strong business results
Successful candidates:
Are highly organized and thrive in a dynamic environment with the ability to set and adjust priorities independently
Have exceptional written and verbal communication skills and the proven ability to build trust and develop relationships
Must be able to work collaboratively in a team environment with various stakeholders and are comfortable managing by influence
Uses expertise and judgment to select stakeholders to determine the right goals, inform decisions, and design long-term solutions
Someone who is able to deliver independently and take the lead on local initiatives
Able to work both tactically and strategically
Determines the strategy and where to simplify or extend solutions for the best outcome
Drives the use of best practices
Able to handle complex problems/efforts, decisions, and escalations
Must be able to mitigate long-term risks and find a path forward in difficult situations

Are able to work effectively with people at all levels in an organization. BASIC QUALIFICATIONS Bachelors degree. 5+ years of relevant work experience in account or relationship management, small business logistics, or retail/vendor/supplier management. Excellent verbal, written, and presentation skills, particularly in delivering constructive feedback and working through complex issues. Strong interpersonal skills and experience managing and developing relationships. Willingness to travel (~2-3 days/week); the Candidate must be flexible with hours and travel to support the portfolio of assigned DSP owners as needed. PREFERRED QUALIFICATIONS 9+ years of relevant work experience in account or relationship management, small business logistics, or retail/vendor/supplier management. MBA or other advanced graduate degree. Last Mile, Operations, and/or small parcel packaging experience. Experience working with or owning a small business.

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Sr Business Coach, IN DSP, Amazon Logistics