Job
Description
USI T&I - Analyst – Infrastructure Operations Center - Deloitte Support Services India Private Limited Work you’ll do Responsibilities As a team member, you will be accountable for, but not limited to the responsibilities below. Operational Proactive Monitoring of SolarWinds, Dynatrace, HP OneView and action as per standard operating procedures. Apply both independent judgment and procedure driven approach to troubleshoot, isolate and diagnose common network, OS, and server issues. Work on Agent remediation tasks pertaining to SCCM Client/Qualys/Splunk Manage Windows and Linux Server Patching and security compliance Monitoring and resolving Cohesity and Veeam backup solutions Coordinating with Vendor’s in resolving Physical Server and Network issues Support and manage Virtual Machine through vSphere Client and Hyper-V Troubleshooting Database Server (MSSQL) alerts Provide Status updates on assigned tasks Engages with customers and other technical resources by phone and email to provide technical support and issue resolution Monitoring and troubleshoot AudioVideo equipment alerts Process daily task assigned by the shift leads. Create RFC’s and represent in the CAB calls Co-ordinate and be a part of the maintenance, upgrades, and server OS patching Participate in weekly team meetings Technical Responsibilities: Ensuring the infrastructure availability through use of proactive monitoring tools like Dynatrace, SolarWinds, XIO etc Manage and Monitor alerts from various tools: o HP One View o IT Expert Monitoring Cloud o Nasuni o Backup – Veeam/Cohesity Prepare the documentations/KB articles Handle Incident management within defined SLA’s Maintaining a log of all necessary information in a centralized location Prepare and share various IT infrastructure reports Support stakeholders during improvements, upgrades, and other maintenance activities as recommended and scheduled Coordinate with vendors to resolve physical server and network issues Education: Bachelor’s Degree. Experience: 1 -2.5 plus years of Network/Server monitoring in an ITIL environment with knowledge and awareness of Servers, Network Routers/Switches/Firewalls, DNS and DHCP and Security Patching Work Location : Hyderabad Shift Timings : 24*7 in Rotational shifts The Team At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India. Benefits to help you thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 305181
