Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Hyderabad
>
Cognizant
>
US Mortgage - Dispute Support Executive

US Mortgage - Dispute Support Executive

Cognizant

4 - 6 years

5 - 12 Lacs

Hyderabad

Posted:1 week ago| Platform:

Apply

Skills Required

data analysis correspondence administration customer service customer interaction office administration executive support research personal assistance typing speed pa mortgage written communication typing secretarial activities investigation ea communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: SPE/SME for Written Correspondence

Reporting to: Team Leader

Objectives

Written Correspondence team will be responsible for researching written complaints and providing a written response addressing all issues identified in the complaint. The Complaints Resolution Specialist will be responsible for the thorough investigation and resolution of customer complaints.

Key Responsibilities:

Conduct detailed research on written complaints received from customers.
Analyze the issues identified in the complaints and gather necessary information for resolution.
Provide comprehensive written responses to customers, addressing all concerns raised in the complaints.
Utilize critical thinking skills to evaluate the validity of complaints and to propose effective solutions.
Collaborate with various departments to gather insights and information pertinent to the complaints.
Maintain accurate records of customer interactions, complaints, and resolutions.
Continuously improve the complaints handling process by identifying trends and recommending changes.

Qualification:

Graduate/Diploma (3 year) in any discipline. Bachelor’s degree in accounting or finance or related field would be preferable

Proven experience in customer service or complaints handling.
Experience in US Mortgage or any Mortgage backend process.
Strong critical thinking and problem-solving skills.
Excellent written communication skills with the ability to convey complex information clearly and concisely.
Proficiency in data analysis and research.
Ability to work independently and exercise sound judgment.
Good keyboard skills – Formal Training in Typing would be an added advantage. Typing speed of 40 wpm.
Good customer service attitude.
Stress tolerance - Ability to work accurately under pressure.
Good Team Player
Willingness to work in night shifts(8.30 pm IST to 6:30 am IST)

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Cognizant

IT Services and IT Consulting

Teaneck New Jersey

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

US Mortgage - Dispute Support Executive