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4.0 - 6.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Designation: Team Lead/ Process Lead Job Level: 4B Experience: 4-8 years Job Location: Bangalore (Work from Office) Shift: Flexible to work with any shifts Notice Period - Immediate to 30 Days Domain: US Insurance Skills: Re-Insurance/ Property and Casualty Insurance Responsibilities: Monitors daily performance of the team against SLAs and provides guidance to ensure delivery predictability. Ensure that there is no billing loss. Talent management - Implements career development and succession plan for direct reports. Keeps the team engaged to ensure high morale and low attrition. Responsible for improving CSAT. Create and present reports internally and to clients. Diagnoses gaps in existing processes and look at reengineering opportunities. Manage transitions as required without impacting business. Maintains ongoing knowledge of changing products, procedures, and industry trends. Works closely with enabler functions as required. Manage the team of 15 to 20 FTEs. Required Skills: Has an in-depth understanding of Reinsurance life cycle Reinsurance - Proportional and Non-Proportional Treaty business, Quotashare and Excess of Los Reinsurance Insurance Certifications preferred- ARE & CPCU Understanding of Six Sigma concepts
Posted 1 month ago
8.0 - 12.0 years
7 - 13 Lacs
Pune
Work from Office
Should be working as TL / AM / DM on papers for Global Insurance process (Prefer P&C) Min FTE should be 10 Excellent communication skills comfortable working with rotational (US) shifts
Posted 1 month ago
5.0 - 10.0 years
2 - 5 Lacs
Chennai
Work from Office
Role - Subject Matter Expert - P&C Insurance Job Summary The SME-Policy Servicing role involves managing and optimizing policy servicing processes within the Property & Casualty Insurance domain. The candidate will utilize their expertise in MS Office and English communication to enhance operational efficiency. This role requires night shift availability and focuses on delivering high-quality service without travel obligations. ESSENTIAL QUALIFICATION: Graduate with 4 - 9 years of overall experience Flexible to work from office and in night shift timings Excellent Communication skills in English, both verbal and written Min 4 years of Mandatory work exp - P&C Commercial Insurance preferably in Underwriting/ Policy Servicing/Claims/ Renewals Candidates who are Immediate joiners or with Notice Period of 30days are only preferred Candidates from in and around Chennai location are only preferred Responsibilities Manage policy servicing operations to ensure efficient and accurate processing of insurance policies. Collaborate with cross-functional teams to streamline policy servicing workflows and improve service delivery. Utilize MS Office tools to generate reports and analyze data for informed decision-making. Communicate effectively in English to liaise with stakeholders and resolve policy-related queries. Implement best practices in policy servicing to enhance customer satisfaction and operational excellence. Monitor policy servicing metrics to identify areas for improvement and drive continuous process enhancements. Provide training and support to team members to ensure adherence to policy servicing standards. Develop and maintain documentation for policy servicing processes to ensure compliance and consistency. Coordinate with IT teams to address system issues and optimize policy servicing software applications. Ensure timely and accurate updates to policy records and databases to maintain data integrity. Conduct regular audits of policy servicing activities to ensure compliance with industry regulations. Engage in problem-solving and troubleshooting to address policy servicing challenges effectively. Contribute to the development of strategic initiatives aimed at enhancing policy servicing capabilities. Qualifications Demonstrate proficiency in MS Office applications for efficient data management and reporting. Exhibit strong English communication skills to facilitate effective stakeholder interactions. Possess knowledge of Property & Casualty Insurance domain to understand industry-specific requirements. Show ability to work independently and collaboratively in a hybrid work model. Display adaptability to night shift schedules to meet business needs. Demonstrate attention to detail and accuracy in policy servicing tasks. Have experience in process improvement and optimization within insurance operations. Certifications Required Certification in MS Office applications is required. Certification in Property & Casualty Insurance is a plus.
Posted 1 month ago
1.0 - 5.0 years
0 - 3 Lacs
Chennai
Work from Office
Role - Senior Process Executive - P&C Insurance An Executive in the Data stream is responsible for transcribing information from a variety of sources into a standardized database system according to pre-defined rules. S/he has to ensure that all rules are followed in cleansing the data and the data is transferred accurately. When required, s/he will undergo supplemental or developmental training required on skills or processes. Although an individual contributor, s/he will be instrumental in ensuring harmonious working of the team. ESSENTIAL QUALIFICATION: Graduate with 1.5 year - 5 years of overall processing experience preferably in P&C insurance Flexible to work in night shift timings Excellent Communication skills in English, both verbal and written Min 1 year of Mandatory work exp - P&C Commercial Insurance preferably in Underwriting/ Policy Servicing/Claims/ Renewals Candidates who are Immediate joiners or with Notice Period of 30days are only preferred Candidates from in and around Chennai location are only preferred ESSENTIAL SKILLS/PERSONALITY TRAITS: Resources executing day to day activities of the engagement Prior experience of Back office, data management Strong analytical, logical and data management skills preferred Service Excellence orientation MS Office Skills Basic keyboarding skills and computer skills of data entry Personal effectiveness skills Prioritizes and tracks own activities Follows documented processes Documentation of own work on a daily basis Interpersonal skills Keeps own work aligned with teams requirements OPERATIONAL RESPONSIBILITY: Read shift preparatory notes, with specific reference to any process changes Timely Downloading of data files Check of data in files for correctness Enter data from files / images into the database system Rework data found to be inaccurate (either self check or other QC check) Record data relating to production statistics, end-user related notes, etc as appropriate Record attendance and time-sheet related data Compliant to Organizational Policy Validate own employment related records and update as necessary Undergo skill / process related training as required
Posted 1 month ago
3.0 - 5.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Greetings from ReSource Pro! Job Title: Analyst, Service Delivey Working Experience: 2 - 5 years Department: US Property and Casualty (P&C) Insurance Minimum Qualifications: Any Graduation Purpose of the Position: Join our dynamic team at ReSource Pro India and elevate your career in the US Property and Casualty (P&C) Insurance sector. We are seeking passionate professionals to contribute to our innovative and forward-thinking environment. Key Responsibilities: Insurance Expertise: Mastery in Rating/Online Rating, Quoting, Submissions, and Endorsement tasks. Industry Knowledge: In-depth understanding of Lines of Business (LOBs) such as Workers Compensation, Business Owners Policies, General Liability, BOP, etc. Technical Skills: Advanced skills in MS Excel. Communication: Strong communication abilities to effectively collaborate and drive results. Why Choose Us? Innovative Environment: Be part of a team that values creativity and innovation. Career Growth: Enjoy numerous opportunities for professional development and advancement. Collaborative Culture: Thrive in a supportive and team-oriented workplace. Ready to Make an Impact? If your skills match our needs, we would love to connect with you! Contact Scope: Send your resume to Sakshi Gupta at sakshi_gupta@resourcepro.in.
Posted 1 month ago
5.0 - 8.0 years
0 - 0 Lacs
Bhavnagar
Work from Office
Role & responsibilities Team Management : Supervise and mentor a team of 10 - 15 billing specialists, ensuring high performance and productivity. Workflow Oversight : Manage day-to-day billing operations, prioritize tasks, and allocate resources to meet deadlines. Performance Monitoring : Regularly assess team performance, provide feedback, and implement improvement plans where necessary. Training and Development : Conduct training sessions to enhance the team's skills and keep them updated on industry changes and billing regulations. Communication : Serve as the primary point of contact between the team and management, ensuring clear and effective communication of goals and updates. Quality Assurance : Monitor and ensure accuracy in billing, coding, and submission processes to minimize denials and maximize collections. Issue Resolution : Address and resolve escalated claims, denials, and payment discrepancies efficiently. Compliance : Ensure adherence to all regulatory and compliance standards, including HIPAA guidelines. Reporting : Prepare and present regular performance reports and operational updates to senior management. Continuous Improvement : Identify process inefficiencies and implement strategies for improvement. Qualifications: Experience : 5 - 7 years in medical billing, with at least 2 years in a team lead or supervisory role. Technical Skills : Proficiency in billing software, EHR/EMR systems, and Excel; strong knowledge of coding (CPT, ICD-10) and payer guidelines. Leadership Skills : Demonstrated ability to lead, coach, and motivate a team to achieve set targets. Communication : Excellent verbal and written communication skills, with the ability to interact effectively with team members, clients, and management. Problem-Solving : Strong analytical skills to resolve complex billing issues and drive efficiency. Flexibility : Willingness to work in a night shift to align with client requirements and team operations. Preferred Qualifications: Experience in handling US-based medical billing processes. Certification in medical billing and coding (e.g., CPC, CHRS). Familiarity with payer-specific rules and denial management strategies. Perks and benefits 5 Days Working Medical + Accident Insurance On-site Yoga, Gym, Sports, and Bhagwat Geeta Session Excellent Work-life balance Annual one-day Trip All festival Celebration
Posted 1 month ago
5.0 - 8.0 years
0 - 0 Lacs
Jamnagar
Work from Office
Role & responsibilities Team Management : Supervise and mentor a team of 10 - 15 billing specialists, ensuring high performance and productivity. Workflow Oversight : Manage day-to-day billing operations, prioritize tasks, and allocate resources to meet deadlines. Performance Monitoring : Regularly assess team performance, provide feedback, and implement improvement plans where necessary. Training and Development : Conduct training sessions to enhance the team's skills and keep them updated on industry changes and billing regulations. Communication : Serve as the primary point of contact between the team and management, ensuring clear and effective communication of goals and updates. Quality Assurance : Monitor and ensure accuracy in billing, coding, and submission processes to minimize denials and maximize collections. Issue Resolution : Address and resolve escalated claims, denials, and payment discrepancies efficiently. Compliance : Ensure adherence to all regulatory and compliance standards, including HIPAA guidelines. Reporting : Prepare and present regular performance reports and operational updates to senior management. Continuous Improvement : Identify process inefficiencies and implement strategies for improvement. Qualifications: Experience : 5 - 7 years in medical billing, with at least 2 years in a team lead or supervisory role. Technical Skills : Proficiency in billing software, EHR/EMR systems, and Excel; strong knowledge of coding (CPT, ICD-10) and payer guidelines. Leadership Skills : Demonstrated ability to lead, coach, and motivate a team to achieve set targets. Communication : Excellent verbal and written communication skills, with the ability to interact effectively with team members, clients, and management. Problem-Solving : Strong analytical skills to resolve complex billing issues and drive efficiency. Flexibility : Willingness to work in a night shift to align with client requirements and team operations. Preferred Qualifications: Experience in handling US-based medical billing processes. Certification in medical billing and coding (e.g., CPC, CHRS). Familiarity with payer-specific rules and denial management strategies. Perks and benefits 5 Days Working Medical + Accident Insurance On-site Yoga, Gym, Sports, and Bhagwat Geeta Session Excellent Work-life balance Annual one-day Trip All festival Celebration
Posted 1 month ago
5.0 - 8.0 years
0 - 0 Lacs
Ahmedabad
Work from Office
Role & responsibilities Team Management : Supervise and mentor a team of 10 - 15 billing specialists, ensuring high performance and productivity. Workflow Oversight : Manage day-to-day billing operations, prioritize tasks, and allocate resources to meet deadlines. Performance Monitoring : Regularly assess team performance, provide feedback, and implement improvement plans where necessary. Training and Development : Conduct training sessions to enhance the team's skills and keep them updated on industry changes and billing regulations. Communication : Serve as the primary point of contact between the team and management, ensuring clear and effective communication of goals and updates. Quality Assurance : Monitor and ensure accuracy in billing, coding, and submission processes to minimize denials and maximize collections. Issue Resolution : Address and resolve escalated claims, denials, and payment discrepancies efficiently. Compliance : Ensure adherence to all regulatory and compliance standards, including HIPAA guidelines. Reporting : Prepare and present regular performance reports and operational updates to senior management. Continuous Improvement : Identify process inefficiencies and implement strategies for improvement. Qualifications: Experience : 5 - 7 years in medical billing, with at least 2 years in a team lead or supervisory role. Technical Skills : Proficiency in billing software, EHR/EMR systems, and Excel; strong knowledge of coding (CPT, ICD-10) and payer guidelines. Leadership Skills : Demonstrated ability to lead, coach, and motivate a team to achieve set targets. Communication : Excellent verbal and written communication skills, with the ability to interact effectively with team members, clients, and management. Problem-Solving : Strong analytical skills to resolve complex billing issues and drive efficiency. Flexibility : Willingness to work in a night shift to align with client requirements and team operations. Preferred Qualifications: Experience in handling US-based medical billing processes. Certification in medical billing and coding (e.g., CPC, CHRS). Familiarity with payer-specific rules and denial management strategies. Perks and benefits 5 Days Working Medical + Accident Insurance On-site Yoga, Gym, Sports, and Bhagwat Geeta Session Excellent Work-life balance Annual one-day Trip All festival Celebration
Posted 1 month ago
4.0 - 9.0 years
4 - 7 Lacs
Bengaluru
Work from Office
P&C Insurance TL Skill-US Insurance,P&C,Property And Casualty,Order To Ensure,CS Intraction,Order Achive,Team Lead Exp-4-7Yrs In US Insurance(2Yrs On PPR Team Lead) PKG Upto-9LPA Bangalore NP-Imm-30Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile 2Years On Paper Team Lead Mand Skill-US Insurance,P&C,Property And Casualty,SLA,Compliance Management,Order To Ensure,QA/QC, Order Achive,People Management,Team Management,Team Lead,CS Intraction
Posted 1 month ago
4.0 - 6.0 years
6 - 7 Lacs
Bengaluru
Work from Office
Greeting from Infosys BPM Ltd., We are hiring experienced candidates from US Property & Casualty Insurance domain for Bangalore location. Please walk-in for interview on 26th June 2025 at Bangalore Location. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-217283 Please mention the generated Candidate ID on the top corner of your Resume *** Interview details: Interview Date: 26th June 2025 Interview Time: 10:00 AM till 12:00 PM Interview Venue: JP Nagar, Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase. J P Nagar, Bengaluru, Karnataka 560078. Landmark: Near Sindhoor Convention Centre (NOTE: No Candidate parking facility will be available. Things to remember while entering the campus: Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team Documents and things to Carry: Carry a printout your updated resume. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations Please find below Job Description for your reference: Designation: Process Lead/Team Lead Experience: 4-6 years Qualification: Any graduate- full time education Shift: Night Shift Notice Period - Immediate to 30 days Location: Bangalore (Work from Office) Note: Team handing experience is mandatory Responsible for highly complexity transactions: Transition Coordination: Process definition & documentation - Participates as a part of the transition team to prepare / review the process definition & documentation for the specific process within his/her purview IN ORDER TO enable the Manager finalize the To-Be process. Transition Coordination: Process Training & Certification - Co-ordinates training for the team IN ORDER TO ensure right skilling. Operations: Resource Planning (People, Infrastructure etc.) - Implements the resource deployment (Team Size, Span, Shift Utilization, Skill sets, technology rollout) and ongoing monitoring for his specific process IN ORDER TO ensure budget & pricing assumptions compliance. Operations: Manpower Training - Identifies training needs for process executives and ensures training implementation for the specific process IN ORDER TO ensure competency development across domain, operations and behavioral. Quality Planning (QC/QA) - Prepares the service quality plan including the quality control, assurance and improvement at his / her process level IN ORDER TO create a comprehensive quality program for the specific process. Performance Planning - Prepares / signs off on the KRAs / deliverables of the team IN ORDER TO meet the operational objectives of his / her team. Talent Management (People Mgmt) - Implements career development & succession plan for the direct reports IN ORDER TO ensure sustainable employee engagement & motivation within the team. SLA Compliance -Monitors daily dashboards / Conducts daily huddles to prioritize for the day, weekly SLA review with his team, Provides guidance and support to the team IN ORDER TO ensure delivery predictability. Process Compliance - Monitors / ensures process compliance and periodically update SOP changes as required as part of the quality plan IN ORDER TO ensure adherence to process steps. Work Allocation - Allocates work / shifts to team members IN ORDER TO achieve production targets. Customer Interaction - Resolves escalations from the process owners IN ORDER TO ensure strong customer relationships. Governance compliance - Participates in specific internal and external governance activities by adhering to the governance models applicable at a process level IN ORDER TO sustain delivery predictability. Knowledge Management - Ensures compliance to the KM System for the specific process and documents exceptions and artifacts such as case studies, best practices etc IN ORDER TO capture and maintain tacit knowledge. Process Reengineering - Diagnoses the gaps in the existing process, identifies opportunities for improvement and implements the re-engineering initiatives IN ORDER TO meet client and internal commitments on a continuous basis. Resource optimization - Implements corrective actions based on review, Monitors and controls billing losses, reduces buffer IN ORDER TO meet financial objectives. CSAT Process - Implements the improvement plan IN ORDER TO ensure customer satisfaction. Audits & Compliance- Prepares the team level/ Process level requirements for self-assessment IN ORDER TO ensure delivery predictability for the specific process. Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Regards, Infosys BPM Recruitment team.
Posted 1 month ago
1.0 - 6.0 years
3 - 7 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Candidate should have a min of 1 to 4 years of experience in P&C or Specialty Insurance BPO service provider Must have managed FNOL (First notify of loss), FROI (First report of injury), Document Management & Payments Processing Good Communication Required Candidate profile Practical know-how of using MS Office application Mandatory: Graduate or Postgraduate from any background Desirable: Insurance / Risk management Commitment to achieving deadlines Good communication
Posted 1 month ago
3.0 - 8.0 years
5 - 10 Lacs
Kochi, Bengaluru
Hybrid
About Client Hiring for One of the Most Prestigious Multinational Corporations!! Job Title : Property and Casualty insurance Qualification : Any Graduate and Above Relevant Experience : 3 to 8 years Must Have Skills : 1.Problem solving skills: Investigative, analytical, detail-oriented nature. 2.Organizational skills: Able to multi-task, establish priorities, complete tasks/assignment in a timely manner and comply with process requirements 3.Exceptional commitment to customer service. 4.Interpersonal Skills: Demonstrates solid relationship building skills by being approachable, responsive and proactive 5.Should demonstrate collaborative working 6.Communication: Communicates orally and in writing clearly, concisely and professionally. No MTI, able to articulate while on call. 7.Attitude: Positive Mindset, maturity and friendly behavior. 8.Flexibility: Should be flexible with shifts. Good Have Skills : Experience into International commercial insurance for Property and Casualty. Roles and Responsibilities : 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. 2.Meets and exceeds client performance standards. 3.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner 4.Takes initiative to find solutions and works effectively as a member of the team 5.Develops and implements procedures to meet quality, quantity, and timeliness standards. 6.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 7.Coaches less-experienced staff in learning procedures and insurance knowledge. 8.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Location : Kochi & Bangalore CTC Range : 5 LPA -10 LPA (Lakhs Per Annum) Notice Period : Immediate -30 Days Mode of Interview : Virtual Shift Timing : US shift Mode of Work : Hybrid -- Thanks & Regards, Monika HR Analyst- TA-Delivery Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 08067432492 / Whatsapp @ 9916116145 Monika.j@blackwhite.in | www.blackwhite.in ***************** Refer your Friends and Family *******************
Posted 1 month ago
0.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Job Title: US Insurance Process Voice Location: Bangalore Job Type: Full-Time & US Shifts Job Summary: We are looking for dynamic and customer-focused individuals to join our US Insurance Voice Process team. As a voice process associate, you will be responsible for handling inbound/outbound calls related to insurance policies, claims, billing, and customer queries for US-based clients. This role requires excellent communication skills, attention to detail, and a strong understanding of insurance practices. Key Responsibilities: Handle inbound and outbound calls from US customers regarding insurance inquiries. Assist clients with policy information, renewals, claims processing, premium payments, and policy changes. Provide accurate and timely information while ensuring first-call resolution. Update and maintain customer records in the system as per client requirements. Follow compliance and confidentiality regulations. Escalate complex queries to appropriate departments or supervisors. Meet performance metrics including call quality, average handling time (AHT), and customer satisfaction (CSAT). Requirements: High School Diploma or equivalent (Bachelors degree preferred). 0–4 years of experience in US Insurance Process or international voice process (preferred). Excellent verbal communication and listening skills (neutral accent preferred). Knowledge of US insurance terminologies (Life, Health, Auto, or Property & Casualty). Familiarity with CRM systems and basic computer skills. Willingness to work in night shifts or rotational shifts (US time zones). Ability to work under pressure in a target-driven environment. Preferred Skills: Prior experience in a BPO handling US clients. Understanding of US healthcare or property & casualty insurance processes. Typing speed of 30+ WPM with high accuracy. What We Offer: Competitive salary + performance-based incentives & shift allowance. Training on US insurance products and systems. Opportunity to work with global insurance clients. Growth opportunities and internal mobility. Contact point : Nancy - 9686682465 / 7259027295 / 7760984460 / 7259027282 / 9900024811
Posted 1 month ago
3.0 - 8.0 years
5 - 10 Lacs
Kochi, Bengaluru
Hybrid
About Client Hiring for One of the Most Prestigious Multinational Corporations!! Job Title : Property and Casualty insurance Qualification : Any Graduate and Above Relevant Experience : 3 to 8 years Must Have Skills : 1.Problem solving skills: Investigative, analytical, detail-oriented nature. 2.Organizational skills: Able to multi-task, establish priorities, complete tasks/assignment in a timely manner and comply with process requirements 3.Exceptional commitment to customer service. 4.Interpersonal Skills: Demonstrates solid relationship building skills by being approachable, responsive and proactive 5.Should demonstrate collaborative working 6.Communication: Communicates orally and in writing clearly, concisely and professionally. No MTI, able to articulate while on call. 7.Attitude: Positive Mindset, maturity and friendly behavior. 8.Flexibility: Should be flexible with shifts. Good Have Skills : Experience into International commercial insurance for Property and Casualty. Roles and Responsibilities : 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. 2.Meets and exceeds client performance standards. 3.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner 4.Takes initiative to find solutions and works effectively as a member of the team 5.Develops and implements procedures to meet quality, quantity, and timeliness standards. 6.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 7.Coaches less-experienced staff in learning procedures and insurance knowledge. 8.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Location : Kochi & Bangalore CTC Range : 5 LPA -10 LPA (Lakhs Per Annum) Notice Period : Immediate -30 Days Mode of Interview : Virtual Shift Timing : US shift Mode of Work : Hybrid -- Thanks & Regards, Chaitanya HR Analyst- TA-Delivery Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 08067432445 / Whatsapp @ 8431371654 chaitanya.d@blackwhite.in | www.blackwhite.in ***************** Refer your Friends and Family *******************
Posted 1 month ago
10.0 - 20.0 years
8 - 15 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Candidates should have a minimum of 10 - 12 years of management experience in a P&C or Specialty Insurance BPO service provider Expert in US P&C Insurance Understanding of end to end Claims handling Tools using in P&C Insurance Required Candidate profile Practical know-how of using MS Office application Mandatory: Graduate or Postgraduate from any background Desirable: Insurance / Risk management Commitment to achieving deadlines Good communication
Posted 1 month ago
1.0 - 6.0 years
3 - 8 Lacs
Chennai, Bengaluru
Work from Office
Job Title: Senior Customer Service Representative Location: Bangalore Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Ability to analyze data, track KPIs, and drive performance. High attention to detail and a commitment to quality and compliance. Ability to work in a fast-paced and dynamic environment. Contact Hiring Manager Mallik @ 7259027282 / 9900024811 / 7760984460 / 9686682465 / 7259027295
Posted 1 month ago
3.0 - 8.0 years
7 - 10 Lacs
Kochi
Work from Office
Job Title : Senior Process Analyst Qualification : Any Graduate and Above Relevant Experience : 3 to 8 years Must Have Skills : 1.Problem solving skills: Investigative, analytical, detail-oriented nature. 2.Organizational skills: Able to multi-task, establish priorities, complete tasks/assignment in a timely manner and comply with process requirements 3.Exceptional commitment to customer service. 4.Interpersonal Skills: Demonstrates solid relationship building skills by being approachable, responsive and proactive 5.Should demonstrate collaborative working 6.Communication: Communicates orally and in writing clearly, concisely and professionally. No MTI, able to articulate while on call. 7.Attitude: Positive Mindset, maturity and friendly behavior. 8.Flexibility: Should be flexible with shifts. Good Have Skills : Experience into International commercial insurance for Property and Casualty. Roles and Responsibilities : 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. 2.Meets and exceeds client performance standards. 3.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner 4.Takes initiative to find solutions and works effectively as a member of the team 5.Develops and implements procedures to meet quality, quantity, and timeliness standards. 6.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 7.Coaches less-experienced staff in learning procedures and insurance knowledge. 8.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Location : Kochi CTC Range : 6 to 10 LPA (Lakhs Per Annum) Notice Period : 30 Days Mode of Interview : Virtual Shift Timing : US Shift Mode of Work : Hybrid Thanks & Regards, Aneesha HR Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number : 08067432440| Whats app : 9035128021|aneesha.g@blackwhite.in
Posted 1 month ago
3.0 - 8.0 years
5 - 10 Lacs
Kochi, Bengaluru
Hybrid
About Client Hiring for One of the Most Prestigious Multinational Corporations!! Job Title : Property and Casualty insurance Qualification : Any Graduate and Above Relevant Experience : 3 to 8 years Must Have Skills : 1.Problem solving skills: Investigative, analytical, detail-oriented nature. 2.Organizational skills: Able to multi-task, establish priorities, complete tasks/assignment in a timely manner and comply with process requirements 3.Exceptional commitment to customer service. 4.Interpersonal Skills: Demonstrates solid relationship building skills by being approachable, responsive and proactive 5.Should demonstrate collaborative working 6.Communication: Communicates orally and in writing clearly, concisely and professionally. No MTI, able to articulate while on call. 7.Attitude: Positive Mindset, maturity and friendly behavior. 8.Flexibility: Should be flexible with shifts. Good Have Skills : Experience into International commercial insurance for Property and Casualty. Roles and Responsibilities : 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. 2.Meets and exceeds client performance standards. 3.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner 4.Takes initiative to find solutions and works effectively as a member of the team 5.Develops and implements procedures to meet quality, quantity, and timeliness standards. 6.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 7.Coaches less-experienced staff in learning procedures and insurance knowledge. 8.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Location : Bangalore, Kochi CTC Range : 5LPA -10 LPA (Lakhs Per Annum) Notice Period : Immediate -30 Days Mode of Interview : Virtual Shift Timing : US shift Mode of Work : Hybrid -- Thanks & Regards, Amala Subject Matter Expert Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number : 0867432406 amala@blackwhite.in | www.blackwhite.in ***************** Refer your Friends and Family *******************
Posted 1 month ago
3.0 - 8.0 years
5 - 10 Lacs
Kochi, Bengaluru
Hybrid
About Client Hiring for One of the Most Prestigious Multinational Corporations!! Job Title : Property and Casualty insurance Qualification : Any Graduate and Above Relevant Experience : 3 to 8 years Must Have Skills : 1.Problem solving skills: Investigative, analytical, detail-oriented nature. 2.Organizational skills: Able to multi-task, establish priorities, complete tasks/assignment in a timely manner and comply with process requirements 3.Exceptional commitment to customer service. 4.Interpersonal Skills: Demonstrates solid relationship building skills by being approachable, responsive and proactive 5.Should demonstrate collaborative working 6.Communication: Communicates orally and in writing clearly, concisely and professionally. No MTI, able to articulate while on call. 7.Attitude: Positive Mindset, maturity and friendly behavior. 8.Flexibility: Should be flexible with shifts. Good Have Skills : Experience into International commercial insurance for Property and Casualty. Roles and Responsibilities : 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. 2.Meets and exceeds client performance standards. 3.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner 4.Takes initiative to find solutions and works effectively as a member of the team 5.Develops and implements procedures to meet quality, quantity, and timeliness standards. 6.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 7.Coaches less-experienced staff in learning procedures and insurance knowledge. 8.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Location : Bangalore CTC Range : 5LPA -10 LPA (Lakhs Per Annum) Notice Period : Immediate -30 Days Mode of Interview : Virtual Shift Timing : US shift Mode of Work : Hybrid -- -- Thanks & Regards, HR Tanishaa.S Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number: 8067432422/ WhatsApp: 7899490271 ***************** Refer your Friends and Family *******************
Posted 1 month ago
3.0 - 8.0 years
5 - 8 Lacs
Pune
Work from Office
We are hiring for a Senior Process Associate in Insurance Claims with 37 years of relevant experience. This is an excellent opportunity to join a reputed financial services firm and play a key role in managing claims, ensuring operational accuracy, and supporting risk management initiatives. Your Future Employer - A globally respected organization in the financial services space, known for its strong commitment to process excellence, innovation, and employee growth. Responsibilities - Manage end-to-end claims processes within the insurance domain Demonstrate strong understanding of banking and insurance services Communicate clearly and effectively with internal and external stakeholders Perform risk management activities and support insurance programs Execute reconciliation tasks and ensure accurate documentation Prioritize tasks and meet deadlines in a fast-paced environment Collaborate with product and process experts to stay updated on workflows Requirements - 3-7 years of relevant experience in insurance claims Any graduate (Finance qualification preferred) Excellent written and verbal communication skills Proficiency in Microsoft Excel Comfortable working in a 6 PM - 3 AM shift (Hybrid work model, Pune) What is in it for you - A hybrid work environment providing flexibility and structure Opportunity to be a part of a high-performing, growth-focused team Exposure to end-to-end insurance operations with a global client base Continuous learning and career advancement in a leading firm Reach us: If you think this role aligns with your career aspirations, kindly send your updated CV to vasu.joshi@crescendogroup.in for a confidential discussion on the opportunity. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: Due to the high volume of applications, if you do not hear back within 1 week, please assume your profile was not shortlisted. Your patience is appreciated. Scam Alert: Crescendo Global never asks for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report any fraud immediately. Stay alert! Profile Keywords - Claims Management Jobs, Insurance Jobs, Finance Operations, Reconciliation, Claims Analyst, Risk Management, Hybrid Jobs Pune, Excel Insurance Jobs, SPA Jobs Pune, Insurance Claims Processing, Banking and Insurance Careers.
Posted 1 month ago
3.0 - 8.0 years
5 - 10 Lacs
Kochi
Hybrid
About Client Hiring for One of the Most Prestigious Multinational Corporations!! Job Title : Property and Casualty insurance Qualification : Any Graduate and Above Relevant Experience : 3 to 8 years Must Have Skills : 1.Problem solving skills: Investigative, analytical, detail-oriented nature. 2.Organizational skills: Able to multi-task, establish priorities, complete tasks/assignment in a timely manner and comply with process requirements 3.Exceptional commitment to customer service. 4.Interpersonal Skills: Demonstrates solid relationship building skills by being approachable, responsive and proactive 5.Should demonstrate collaborative working 6.Communication: Communicates orally and in writing clearly, concisely and professionally. No MTI, able to articulate while on call. 7.Attitude: Positive Mindset, maturity and friendly behavior. 8.Flexibility: Should be flexible with shifts. Good Have Skills : Experience into International commercial insurance for Property and Casualty. Roles and Responsibilities : 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. 2.Meets and exceeds client performance standards. 3.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner 4.Takes initiative to find solutions and works effectively as a member of the team 5.Develops and implements procedures to meet quality, quantity, and timeliness standards. 6.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 7.Coaches less-experienced staff in learning procedures and insurance knowledge. 8.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Location : Kochi CTC Range : 5LPA -10 LPA (Lakhs Per Annum) Notice Period : Immediate -30 Days Mode of Interview : Virtual Shift Timing : US shift Mode of Work : Hybrid -- Thanks & Regards, Niveditha HR Senior Analyst- TA-Delivery Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number: 080-67432432/Whatsapp @9901039852| niveditha.b@blackwhite.in | www.blackwhite.in ***************** Refer your Friends and Family *******************
Posted 1 month ago
1.0 - 3.0 years
3 - 6 Lacs
Bengaluru
Hybrid
Role & responsibilities As a Program Specialist, you'll play a vital role in ensuring accurate patient information for the insurance reverification. You'll be responsible for: Outbound Calling: Conducting calls to payers to verify medication details, costs, and eligibility for coverage. Benefits Investigation: Working closely with doctor's offices to investigate insurance benefits and coordinate prior authorizations. Patient Assistance: Providing comprehensive support to patients, including identifying alternative coverage options and tracking prescription orders. Key Responsibilities Document calls and efficiently handle escalations. Conduct insurance verifications and coordinate prior authorizations. Process patient applications and follow up on inquiries. Liaise with distributors and manufacturers for product requests. Coordinate prescription transfers to specialty pharmacies. Educate patients on available insurance options. Assist with training new team members. Maintain a professional and friendly demeanor. Qualifications: Graduation- Bachelor degree in any field 1- 3 years of experience in Customer service( International Voice Process) , healthcare preferred Insurance benefits verification experience Previous International Call center experience (Outbound) Experience with benefits investigation, Experience working remotely in US shift (6pm- 3am) Computer/technology experience Strong communication skills For more details connect Gulshan - 7300523092 or gansari@astoncarter.com
Posted 1 month ago
1.0 - 3.0 years
2 - 3 Lacs
Gurugram, Delhi / NCR
Work from Office
Role & responsibilities Data Entry: Accurately enter and update customer information and application details into the system. Compliance: Ensure all applications comply with company policies, state regulations, and underwriting guidelines. Multi-tasking: Research and process requests while working on multiple screens and applications. Coordination: Coordinate with various departments to facilitate the smooth processing of applications. Documentation: Review, verify, and process documents related to post-issue transactions. Communication: Communicate with clients and agents to obtain necessary information, resolve issues, and provide updates on request status. Issue Resolution: Address and resolve moderately complex policy-related questions and issues following pre-established guidelines. Customer Service: Provide excellent customer service to clients and agents, ensuring satisfaction and striving to meet and exceed service standards. Industry Knowledge: Develop and maintain a solid understanding of the life and annuity insurance industry, products, services, and processes Preferred candidate profile Educational Background: Graduation in any stream, with a preference for Commerce graduates. Experience: Minimum 12+ months of data entry/ Backend operations in Health care domain/ Claims processing/ Insurance backend process experience with a focus on quality, attention to detail, accuracy, and accountability for work product. Experience in a professional/office-related environment requiring regular scheduled shifts. Technical Skills: Proficient in using a computer with Windows PC applications, including the ability to use a keyboard, navigate screens, and learn new software tools. Ability to type 30+ WPM with 95% accuracy.
Posted 1 month ago
0.0 years
0 - 2 Lacs
Bengaluru
Work from Office
WALK-IN DRIVE FOR " MBA Finance Freshers" at Bangalore on 26th June 2025 Greeting from Infosys BPM Ltd., You are kindly invited for the Infosys BPM: Walk-In Drive on 26th June 2025 at Bangalore. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume. Note: Candidate should have the MBA Certifications (Consolidation Marksheets, Provisional and Convocation Letter). Candidate should have the Degree Certifications (Consolidation Marksheets, Provisional and Convocation Letter). Interview Information: Interview Date: 26 th June 2025 Interview Time: 10 :00 Am till 12:00 Pm Only Interview Venue: Interview Venue: Infosys BPM Limited, #785, Ground Floor Axis Sai Jyoti,15th Cross 100 Feet Road, Sarakki,1st Phase JP Nagar, Bengaluru, Karnataka, 560078 Landmark: Near Sindhoor Convention Centre. Documents to Carry: Please carry 2 set of updated CV (Hard Copy). Please carry Face Mask**. Mandatory to Carry hard copy of PAN Card or Passport for Identity proof. NOTE: Candidates Needs to bring Pan card without fail for Assessment. Job Description: Job Location : Bangalore Qualification : MBA in Finance Shifts: US Shifts Experience: Freshers Designation : Process Executive Notice Period : Immediate joiners only Note: Good communication skills, willingness to work in Night shift. We need immediate joiners only. PAN# is mandatory to attempt assessments, ensure to have PAN# available. Roles & Responsibilities: Performs simple to medium back-office transactions to insurance clients (Life/P&C). Handles queries via email from customers. Ensures accuracy and timeliness of transactions. Preferred Skills: Knowledge on Insurance terminology Knowledge on basic Insurance principles and lifecycle Knowledge on basic Reinsurance principles NOTE: Kindly have a working cellphone with Microphone & Camera Access. Download SHL application for Assessments. Ensure Minimum upload / Download Speed of 2 MBPS Regards, Infosys BPM Recruitment team
Posted 1 month ago
1.0 - 6.0 years
4 - 4 Lacs
Bangalore Rural, Bengaluru
Work from Office
Job Role : P&C Insurance Analyst Company Name : M.Phasis Location: Bangalore, Work from Office Model Shift: US Business Hours Facing Role Experience : Minimum 1+ yr Interview Mode : Virtual *Notice Period : Immediate to 30 days only* *Budget : Maximum 4.5 LPA only* About the Role: We are looking for an experienced P&C Back Office Sr Analyst to join our team, supporting a global insurers operations. The ideal candidate will have a strong understanding of the Property & Casualty (P&C) insurance lifecycle and hands-on experience managing key processes such as quoting, new business processing, policy maintenance, pre-renewal, renewal debits, and claims management . This role requires a professional with a customer-facing background who can engage effectively with stakeholders and ensure seamless policy administration. Key Responsibilities: Manage end-to-end P&C policy lifecycle activities , including quote processing, new business issuance, policy endorsements, renewals, and claims handling . Serve as a key contact for customer interactions , ensuring accurate and timely resolution of policy-related queries. Handle policy maintenance tasks , including updates,cancellations, and reinstatements. Ensure pre-renewal and renewal processes are executed smoothly, including premium calculations and adjustments. Process renewal debits and ensure accuracy in policy accounting and documentation . Work closely with internal teams and external stakeholders to drive process improvements and enhance customer experience. Maintain compliance with US insurance regulations and ensure data integrity in all transactions. Provide insights and recommendations to improve efficiency in back-office insurance operations . Key Qualifications & Experience: . Strong understanding of the end-to-end P&C policy lifecycle , including policy issuance, maintenance, renewals, and claims management. Prior customer-facing experience in an insurance operations environment is a must. Familiarity with US insurance market operations and regulatory requirements. Exposure to international commercial insurance services will be a bonus . Preferred certifications: III Licentiate (India), CERT CII, AINS , or equivalent industry-recognized P&C insurance certifications. Strong analytical and problem-solving skills with a focus on accuracy and compliance. Ability to work from the office and support US-facing operations . Contact : 8431234240, reference is also welcomed.
Posted 1 month ago
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