220 Us Insurance Jobs - Page 3

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Title : Premium Handler Department : Reinsurance Servicing Division : GGB Reinsurance Location : Mumbai Work Arrangement : Hybrid Work Shift : Rotational shift Primary Responsibilities : Process multi-currency premiums (PPC & PPW) within SLA Prepare LPANS , perform market submissions , and handle LORS splits Resolve bureau queries Communicate proactively with stakeholders Handle internal and external inquiries Assist team members in query resolution Prepare internal reports Perform document analysis and calculations Secondary Responsibilities : Contribute to team success through collaboration and continuous improvement Willingness to work extended hours when required Flexible with work shifts Skills and Competencies : Proficiency in MS Office Strong analytical and communication skills Attention to detail and deadline-oriented Team player with a proactive attitude Qualifications : Education : Bachelors or Masters degree (any discipline) Experience : 2+ years preferred (open to freshers with good analytical and communication skills) Career Path : Entry-level to mid-level growth within the Reinsurance Servicing domain under structured career progression (Trainee > Advisor > Sr. Advisor > Specialist) Other Details : Selection Process: Interviews + assessments (as applicable) Salary & Benefits: As per company standards Perks: Hybrid work model, learning & development programs, global exposure Thanks & Regards, Hemalatha HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432492 / Whatsapp @ 9900261540 hemalatha.c@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Title : Premium Handler Department : Reinsurance Servicing Division : GGB Reinsurance Location : Mumbai Work Arrangement : Hybrid Work Shift : Rotational shift Primary Responsibilities : Process multi-currency premiums (PPC & PPW) within SLA Prepare LPANS , perform market submissions , and handle LORS splits Resolve bureau queries Communicate proactively with stakeholders Handle internal and external inquiries Assist team members in query resolution Prepare internal reports Perform document analysis and calculations Secondary Responsibilities : Contribute to team success through collaboration and continuous improvement Willingness to work extended hours when required Flexible with work shifts Skills and Competencies : Proficiency in MS Office Strong analytical and communication skills Attention to detail and deadline-oriented Team player with a proactive attitude Qualifications : Education : Bachelors or Masters degree (any discipline) Experience : 2+ years preferred (open to freshers with good analytical and communication skills) Career Path : Entry-level to mid-level growth within the Reinsurance Servicing domain under structured career progression (Trainee > Advisor > Sr. Advisor > Specialist) Other Details : Selection Process: Interviews + assessments (as applicable) Salary & Benefits: As per company standards Perks: Hybrid work model, learning & development programs, global exposure Thanks & Regards, Chaitanya HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432445 / Whatsapp @ 8431371654 chaitanya.d@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************

As a Senior Analyst in the Managed Services Department of our organization, you will be responsible for providing back-office support for insurance processes. You will report to the Team Lead and should be ready to start immediately in our Mangalore office, with a hybrid work arrangement. To be eligible for this role, you must hold a minimum graduation degree and have at least one year of experience in Property and Casualty Insurance, specifically in the US insurance sector. You should possess the ability to comprehend and analyze detailed applications, instructions, and other related documents. Proficiency in Microsoft Office products such as Excel, Word, and SharePoint is essential for this role. Additionally, strong typing and basic computer skills are required. Candidates located in Mangalore are preferred for this position. This is a full-time and permanent position with benefits including health insurance, internet reimbursement, and provident fund. The work schedule includes day shifts from Monday to Friday, night shifts, US shifts, and weekend availability with shift allowances. The work location is in person at our Mangalore office. If you meet the qualifications and are looking to join a dynamic team working in the insurance industry, we encourage you to apply for this Senior Analyst position.,

Roles and Responsibilities Manage a team of insurance professionals to deliver high-quality services to clients. Oversee the underwriting process, ensuring compliance with regulatory requirements and company policies. Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions. Collaborate with other teams to resolve complex issues and improve overall business performance. Ensure accurate data entry, reporting, and reconciliation for all transactions. Desired Candidate Profile 6-8 years of experience in UK P&C insurance market or equivalent international experience. Strong knowledge of London Market, London Lloyds, US Insurance, and Property & Casualty Insurance. Excellent communication skills for effective team leading and client interaction. Ability to work independently as well as part of a team towards common goals.

Roles and Responsibilities Manage daily operations of the team, ensuring efficient processing of life insurance claims, benefits, and pension administration. Oversee a team size of 20-25 members, providing guidance and support to ensure high-quality work output. Collaborate with internal stakeholders to resolve complex issues related to policy servicing, underwriting, and customer service. Develop and implement process improvements to increase productivity and reduce errors in insurance operations. Ensure compliance with regulatory requirements and company policies. Desired Candidate Profile 6-8 years of experience in US Insurance industry with expertise in Life Insurance & Annuities. Strong understanding of Benefits, Pension Administration, Policy Servicing, Underwriting concepts. Proven track record of managing teams effectively to achieve operational excellence.

Role - Subject Matter Expert - P&C Insurance Job Summary The SME-Policy Servicing role involves managing and optimizing policy servicing processes within the Property & Casualty Insurance domain. The candidate will utilize their expertise in MS Office and English communication to enhance operational efficiency. This role requires night shift availability and focuses on delivering high-quality service without travel obligations. ESSENTIAL QUALIFICATION: Graduate with 5 - 10 years of overall experience Flexible to work from office and in night shift timings Excellent Communication skills in English, both verbal and written Min 4 years of Mandatory work exp - P&C Commercial Insurance preferably in Underwriting/ Policy Servicing/Endorsements/ Claims/ Renewals Candidates who are Immediate joiners or with Notice Period of 30days are only preferred Candidates from in and around Chennai location are only preferred Responsibilities Manage policy servicing operations to ensure efficient and accurate processing of insurance policies. Collaborate with cross-functional teams to streamline policy servicing workflows and improve service delivery. Utilize MS Office tools to generate reports and analyze data for informed decision-making. Communicate effectively in English to liaise with stakeholders and resolve policy-related queries. Implement best practices in policy servicing to enhance customer satisfaction and operational excellence. Monitor policy servicing metrics to identify areas for improvement and drive continuous process enhancements. Provide training and support to team members to ensure adherence to policy servicing standards. Develop and maintain documentation for policy servicing processes to ensure compliance and consistency. Coordinate with IT teams to address system issues and optimize policy servicing software applications. Ensure timely and accurate updates to policy records and databases to maintain data integrity. Conduct regular audits of policy servicing activities to ensure compliance with industry regulations. Engage in problem-solving and troubleshooting to address policy servicing challenges effectively. Contribute to the development of strategic initiatives aimed at enhancing policy servicing capabilities. Qualifications Demonstrate proficiency in MS Office applications for efficient data management and reporting. Exhibit strong English communication skills to facilitate effective stakeholder interactions. Possess knowledge of Property & Casualty Insurance domain to understand industry-specific requirements. Show ability to work independently and collaboratively in a hybrid work model. Display adaptability to night shift schedules to meet business needs. Demonstrate attention to detail and accuracy in policy servicing tasks. Have experience in process improvement and optimization within insurance operations. Certifications Required Certification in MS Office applications is required. Certification in Property & Casualty Insurance is a plus.

Role - Senior Process Executive - P&C Insurance An Executive in the Data stream is responsible for transcribing information from a variety of sources into a standardized database system according to pre-defined rules. S/he has to ensure that all rules are followed in cleansing the data and the data is transferred accurately. When required, s/he will undergo supplemental or developmental training required on skills or processes. Although an individual contributor, s/he will be instrumental in ensuring harmonious working of the team. ESSENTIAL QUALIFICATION: Graduate with 2 - 5 years of overall processing experience preferably in P&C insurance Flexible to work in night shift timings Excellent Communication skills in English, both verbal and written Min 1 year of Mandatory work exp - P&C Commercial Insurance preferably in Underwriting/ Policy Servicing/Endorsements/ Renewals Candidates who are Immediate joiners or with Notice Period of 30days are only preferred Candidates from in and around Chennai location are only preferred ESSENTIAL SKILLS/PERSONALITY TRAITS: Mandatory work experience in property & casualty insurance Resources executing day to day activities of the engagement Prior experience of Back office, data management Strong analytical, logical and data management skills preferred Service Excellence orientation MS Office Skills Basic keyboarding skills and computer skills of data entry Personal effectiveness skills Prioritizes and tracks own activities Follows documented processes Documentation of own work on a daily basis Interpersonal skills Keeps own work aligned with teams requirements OPERATIONAL RESPONSIBILITY: Read shift preparatory notes, with specific reference to any process changes Timely Downloading of data files Check of data in files for correctness Enter data from files / images into the database system Rework data found to be inaccurate (either self check or other QC check) Record data relating to production statistics, end-user related notes, etc as appropriate Record attendance and time-sheet related data Compliant to Organizational Policy Validate own employment related records and update as necessary Undergo skill / process related training as required

Basic Function Handle and administer Family & Medical Leave Act standalone (as well as other leave) claims and adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures Complete eligibility decisions and review for entitlement, gather pertinent data when necessary, from employee, physicians office or employer through outgoing calls, email, fax or other supporting systems. Promptly review new FMLA and other leave claims within regulatory timelines, evaluate against appropriate leave plans and make initial claim decision. Perform leave administration tasks as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, return phone calls, etc. Update systems to accurately reflect leave status and ensure appropriate diary documentation exists Business recommended TAT to complete the activity is up to 5 business days to maintain compliance measures The position is expected to do absence management and adjudication on Federal, State and company leaves. Interact with claim specialist, claim support specialist, QA, Claims Unit Leader (stateside supervisors), employees, employers/customer and physicians office Essential Functions: Analyze, validate and process transactions as per Desktop procedures (L3 & L4) Analyze and research all discrepancies Research & Investigate and resolve outstanding items Determine eligibility, entitlement and applicable plan provisions while meeting timeliness goals Clear and accurate written and verbal communication (Mix of scripted/unscripted) with employee, employer & stateside resources by email and outgoing calls Establish action plans for each file to bring claims to resolution Utilize internal and external specialty resources to maximize impact on each claim file Use PC programs to increase productivity and performance Ensure that the assigned targets are met in accordance with SLA, Performance Guarantee and Internal standards Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence Work as a team member to meet office goals to obtain disabilitys vision while demonstrating core values and meeting key measures Ensure adherence to established attendance schedules Close visual activity - viewing a computer terminal and extensive reading To apply call Miss Jaspreet Kaur at 9667037957

We are seeking a talented individual to join our US C&C team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Analyst - Insurance Operations An opportunity to understand end to end lifecycle for US Insurance Broking. A place to enhance your knowledge on work which is undergoing transition. In the first month, we expect you to understand the service or process. Learn about risk associated with service and deeper understanding of workflow by the end of second month of joining and within three months we would want you to become a process expert with knowledge on at least one of the Lines of Business. We have robust training around understanding insurance concepts and business knowledge. Learn about new system and process. Enhance your skills via various development programs offered in-house. Opportunity to build on your insurance knowledge through CII course All benefits as per the location HR policy will be applicable We will count on you to: - Manage own queue of work to ensure timely delivery on all cases as per SLA - Understand and process cases as per process guidelines and checklist - Deliver on KPIs as per company standards - Escalate delays and queries appropriately after due investigation - Responsible for creation of SOPs for new processes, update process manuals - Perform quality checks as per process requirement - Identify opportunities for process improvements with a view to provide better client services - Participate in process update sessions, Process Knowledge Tests, training and coaching sessions - Ensure adherence to policies & procedures as per organizations standards and SOPs - Ensure operational risks are highlighted on time and escalates the same to proper authorities for corrective action - Adhere to data and information security guidelines What you need to have: - Good verbal and written communication skills - Attention to detail - Ability to learn new processes and systems, ability to adapt to change - Ability to prioritize and organize tasks - Ability to work independently and as a part of a team - Graduate - 6months - 5 years of experience in insurance broking domain What makes you stand out? - Analytical ability - Good working knowledge of MS Office particularly Word & Excel Why join our team: - We help you be your best through professional development opportunities, interesting work and supportive leaders. - We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. - Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh is the worlds leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with datadriven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person

Greetings, We are looking for Assistant Managers for a leading Insurance Company in Bengaluru . Designation- Assistant Manager This is a operations management role with with a team Management of 50-100 resources and 2-3 TL's. This is a Us insurance Profile where candidate would be handeling end to end responsibility of the whole process. Profile Requirements 7+ years of experience in General Commercial Insurance Minimum 2 years of team Handling. Excellent Communication Skills. Experience in Process management. MIS Reports, and daily team operations, KPI's & similar metrics. Background in BPO\KPO Industry preferred. Comfortable working in US Shifts. Location Bangalore To know more on the role drop your cvs at the following number or call to discuss the details. *Prajit 7999557006 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

Job Responsibilities : A Insurance domain expert with good understanding of Industry Trends 10+Years of Experience in Managing A Insurance Operations for a Leading US based Insurer At least 8+ years of experience in US / EU / UK / ANZ - Life / Pensions / Annuities / Retirements domain operation. Manage Delivery of processes across A Value Chain across Multiple shores; Team size 100+In-depth knowledge understanding of Products Operations across any of the above domains Industry-recognised domain certifications in any one of the above listed domains Ability to identify opportunities to optimise / transform processes through Lean Green belt or Automation projects .Ability to understand Market/Industry trends and derive meaningful insights Experience of Transformation delivery in business operations and familiar with transformation tools / technology and Industry best-practices Led Major Transformation Projects Delivering Significant Benefits Handled RFPs/ Proactive Proposals Good experience in developing high impact presentations (PPTs) for internal and external customers. Identification of Additional Business Opportunities Identify New Offerings / Contribute to the A COE Flexible to work in shifts Contact Person Marilakshmi S Contact Number 8056644158 Email marilakshmi@gojobs.biz

HI Warm Greetings from Rivera Manpower Services , WORK LOCATION : Bangalore /Kochi Note : Candidates who are willing to Relocate to Bangalore Can apply. Minimum 3 YEARS Experience in Property and Casualty Insurance /Motor Insurance for US market Can apply Call and book your Interview slots 9986267393 / 7829336034 /9380300644 /7829336202 JD for Senior Process Analyst In this role, Underwriter Assistant assists the Branch Underwriter & plays a vital role in maintaining customer relationship through timely & accurate services. A person will act as a liaison between multiple parties including Branch Underwriter, Policy Servicing Team, Insurance Carriers, and Insurance Brokers, etc. by answering questions & providing detailed information about the accounts/policies via Phone Calls or Emails. To ensure success, Underwriter Assistant should have a friendly and professional attitude, excellent communication skills, and the ability to stay calm under pressure. Should have good understanding of Insurance Domain & minimum experience of 2 years in P&C Insurance. Must have a knowledge of Insurance Life Cycle & worked into minimum 2 different processes. Being an integral part of the production (sales) team in USA, should be ready to work in Night Shift India Time. Work experience in Surplus Lines Insurance or with Managing General Agent (MGA) or with Insurance Broker would be an added advantage. Primary Responsibilities Assist Underwriters in day-to-day duties by: 1. Co-ordinating & collecting information from different stakeholders that requires for underwriting & binding accounts/policies, 2. Binding policies in Carrier as well as Agency Management System along with Invoicing & delivering the same to the clients, 3. Follow-up with clients for bind request, pending information, inspection report recommendation implementation, 4. Ensure all documents/information available in file for policy servicing teams, 5. Handling questions & communication with stakeholders via email & inbound/outbound calls, 6. Updating & ensuring compliance to SL affidavits requirements, 7. Triaging endorsements & cancellations, 8. Facilitating & managing miscellaneous activities that do not require Underwriting decision making Excellent verbal & written communication Graduate with 3+ years of experience in an Insurance domain (P&C /BFSI) Flexible & customer focused Strong problem solving and analytical approach Proactive & accountable Skilled in multi-tasking & prioritizing Exposure to complaints & escalations management Prioritization of work received through different channels Call and book your Interview slots 9986267393 / 7829336034 /7829336202

Role & responsibilities I. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. II. Principal Responsibilities # Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1. Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2. Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3. Develops and implements procedures to meet quality, quantity, and timeliness standards. 4. Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5. Coaches less-experienced staff in learning procedures and insurance knowledge. 6 . Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. III. Minimum Qualifications Experience - 5+ years at least and 1.5+ years as a team lead Education Background - Bachelor Degree (Major) Skills - Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage. Competencies and Behaviors 1 .Train others 2 . Builds team relationships 3 . Communicates effectively 4 . Demonstrates functional excellence 5 . Customer centric

Job Responsibilities Scrutinizing dental claim documents & settlements Process claims as per the set healthcare guidelines Follow HIPAA guidelines Accurate processing of Dental claims and meeting productivity targets Good understanding of Claims adjudication fundamentals Good understanding of ICT & CPT Codes Knowledge of policy concepts like Deductible, coinsurance, copay, out of pocket Able to learn, adapt, implement process guideline into practice, work as a natural team-player in the process Handle escalations Need to ensure quality and productivity targets are met Ensure compliance with internal policies and procedures, external regulations and information Technical Skills/other skills Computer navigation skills Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy) Working knowledge of MS Excel and MS Word. Process Specific Skills Knowledge of Insurance principles in relation to the US Insurance industry Knowledge about US Culture Knowledge of Dental claims terminologies and processes will be an added advantage Strong organizational skills Good communication skills Demonstrate ability to work independently and in a team environment Self-disciplined and results oriented Ability to multi task Strong understanding and comprehension of the English language Good PC skills Attention to detail Team player Positive attitude

10+ years of experience in a Manager role, in BPM, IT & ITES industry. - Operations/People/Stakeholder Management - "Mortgage/BFSI US International Experience in BPO/BPM Mandatory" Watsapp (Anuj - 8249759636) for further details.

Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below [ WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR ] [ MINIMUM 8 YEARS OF EXPERIENCE AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST ONE YEAR ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: HR - 9035516398 Email ID - varshitha_devaraj@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skill sets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR - 9035516398 Email ID - varshitha_devaraj@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

Designation : Assistant Manager -Insurance Operations ( P&C Insurance ) Experience - 06+ years Location - Trivandrum, Kerala. Qualification - Graduate/Post Graduate Skills Required : Insurance Claims, Property & Casualty Insurance, Policy administration, Underwriting, Team Management Job Descriptions: 6 to 10 years of experience with P&C Insurance background (Mandatory) in an MNC. Preferable domain experience in claims, submissions, Underwriting & Support , Policy Administration etc Excellent communication & Stakeholder management skills Team Handling Experience (exposure in performance management, attrition management, grievance management) - Mandatory Graduate/ Post Graduate in any discipline & willing to work in US shift . Interested candidates Please share your updated resume to tony.francis1@allianz.com Disclaimer: At Allianz, we believe in a diverse and inclusive workplace and in giving fair and equitable opportunities to all our employees, so everyone can succeed. We, the Allianz Services India family, welcome all applications from all regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.

Job Title: Manager Process Training (US Banking ) Location: Chennai Department: Training & Development Reports To: Senior Director About the Role: We are seeking a highly capable Manager Process Training to lead training initiatives for multiple BFSI (Banking, Financial Services, and Insurance) accounts within a call center environment. This role demands strong expertise in US Banking , Crypto services , and Call Center Training Operations . The individual will manage a team of Assistant Managers and Trainers , ensuring best-in-class learning outcomes, operational readiness, compliance, and performance excellence across all aligned client accounts. Domain Expertise Required: US Retail Banking : Checking, Savings, Mortgages, Personal Loans, Credit Cards, Online & Mobile Banking. Crypto and Digital Assets : Crypto wallets, Trading platforms, Blockchain basics, Crypto security, and customer support processes. Financial Compliance : Expertise in KYC, AML regulations, crypto guidelines, and US banking compliance laws Insurance & Financial Products : Understanding of US life, auto, property insurance, and investment products. Call Center Operations : Managing large-scale BFSI support programs in voice, chat, and email environments. Key Roles and Responsibilities: Team Leadership & Management Lead and manage a team of Assistant Managers and Trainers across multiple BFSI client accounts. Drive the hiring, onboarding, training, and continuous development of Trainers and Assistant Managers. Create individual development plans (IDPs) to upskill Trainers in areas such as BFSI knowledge, facilitation skills, digital learning methodologies, and crypto training delivery. Ensure all training resources are staffed appropriately to meet ramp-up needs, cross-skill requirements, and client-specific demands. Training Program Management Design, review, and execute customized training programs for BFSI processes (both Banking and Crypto), regulatory compliance, customer service excellence, sales, and risk/fraud prevention. Standardize and continuously improve New Hire Training (NHT), Cross-Skilling, Upskilling, and Refreshers across all accounts. Oversee training deployment schedules, batch management, and certification processes to ensure 100% training coverage. Introduce innovative learning approaches like e-learning, gamification, microlearning, blockchain simulations, and virtual labs. Stakeholder Engagement Act as the primary training POC for internal and client stakeholders across assigned accounts. Conduct regular business reviews (QBRs, MBRs) on training performance, improvements, and initiatives. Collaborate closely with Operations, Quality, Compliance, WFM (Workforce Management), and Client teams to align training with operational KPIs and account growth strategies. Performance Management Drive training efficiency through key metrics like Training Throughput, Training Effectiveness (Kirkpatrick Model), Post-Training Performance (PTR), and Certification Pass Rates. Analyze TNI (Training Needs Identification) and RCA (Root Cause Analysis) to propose performance improvement plans. Implement continuous monitoring of Trainer quality and facilitation skills, providing coaching and developmental feedback. Compliance and Documentation Ensure adherence to compliance standards for both traditional BFSI operations and Crypto KYC/AML training requirements . Maintain thorough training documentation, batch records, attendance, evaluations, and audit-readiness reports. Lead training audits (internal and external) and manage compliance gaps if any. Strategic Initiatives Support expansion initiatives like new client transitions, account expansions, and mergers by building scalable training models. Implement digital transformation in training processes using LMS, AI-driven learning paths, and blockchain education modules. Advocate a continuous learning culture promoting certifications in Banking, Crypto, and Financial Compliance. Key Skills and Competencies: Strong experience managing BFSI training teams in a large call center environment. Expertise in US Banking, Financial Compliance, Cryptocurrency basics, and Call Center Operations. People management skills: Mentoring, Performance Coaching, Conflict Resolution, and Employee Engagement. Strong communication, stakeholder management, and client interaction capabilities. Analytical and problem-solving orientation with data-driven decision-making skills. Hands-on experience with LMS platforms, Digital Learning, and Reporting tools. Educational Qualifications: Bachelors or Masters Degree in Business Administration, Finance, Banking, or related fields. Preferred: Certifications in Banking, Crypto (e.g., Certified Cryptocurrency Expert, Blockchain Council), Learning & Development (e.g., CPTM, ATD Certification). Experience Required: 68years of experience in Banking/Financial Services/Call Center Training. Minimum 3 years leading a BFSI Training function with experience managing AMs/Trainers directly. Proven success in managing large new hire batches, account expansions, and complex BFSI client training portfolios Candidate with relevant experience kindly share your updated resume to my mail ID kalaivaani.kalaivaani@teleperformancedibs.com

Role & responsibilities The purpose of this role is to measure the customers risk exposures, analyze historical data and assist in determining the premium that needs to be charged to ensure that risk. The individual will play an essential role in implementation of these projects from the prospect of our insurance domain. Major responsibilities include analyzing customer data set and aggregating the risks of different lines of business (such as General Liability & Automobile Liability) with the help of prescribed tools and techniques. Assessing the risks, and further segregating the various types of exposures amongst key factors such as state, territories, vehicle type, weight, radius, etc. Accurately checking data discrepancies, and proactively highlighting them to the underwriters. Summarizing the key findings, assumptions, and factors to keep in mind which would help Underwriters make accurate pricing decisions. Working with risk assessment information and identifying data sources that can be used for making accurate pricing decisions. Knowing relevant legal, regulatory, ethical, and social requirements with client’s mandates and adhering to them while processing various accounts. Contributing to the organizational values by actively engaging in the larger learning and development process. Driving concise, structured, and effective communication with peers and clients. Preferred candidate profile Fundamental understanding of insurance, its key terminologies, and the insurance value chain as a whole Awareness of the different kinds of insurance products within various lines of business (commercial and personal lines) Awareness of basic underwriting criteria for a product or line of business. Cognizant of how premium calculations work. Valuable insights on policy extensions, limitations, and exclusions for business being underwritten. Recognizes various concepts, jargons, products employed in underwriting and the insurance industry. Skills Proficient with MS Office. Work with client’s system for Underwriting. Strong analytical skills to analyze given data using prescribed tools and techniques. Good logic building skills to draw logical and accurate insights. Professional writing and communication skills with the ability to formulate structured and concise emails, presentations, and documents. Competent to work in an active and diverse environment by being mindful of the cultural and regional differences with peers and clients. Embodies an exceptional problem-solving aptitude.

Designation: Team Lead/ Process Lead Job Level: 4B Experience: 4-8 years Job Location: Bangalore (Work from Office) Shift: US Shifts/ Flexible to work with any shifts Notice Period - Immediate to 30 Days Mandatory Skills: Property and Casualty Insurance Note: Candidate should have Team Lead on paper experience is mandatory. Responsibilities: Transition Coordination: Process definition & documentation - Participates as a part of the transition team to prepare / review the process definition & documentation for the specific process within his/her purview IN ORDER TO enable the Manager finalize the To-Be process. Transition Coordination: Process Training & Certification - Co-ordinates training for the team IN ORDER TO ensure right skilling Operations: Resource Planning (People, Infrastructure etc.) - Implements the resource deployment (Team Size, Span, Shift Utilization, Skill sets, technology rollout) and ongoing monitoring for his specific process IN ORDER TO ensure budget & pricing assumptions compliance. Operations: Manpower Training - Identifies training needs for process executives and ensures training implementation for the specific process IN ORDER TO ensure competency development across domain, operations and behavioral. Quality Planning (QC/QA) - Prepares the service quality plan including the quality control, assurance and improvement at his / her process level IN ORDER TO create a comprehensive quality program for the specific process. Performance Planning - Prepares / signs off on the KRAs / deliverables of the team IN ORDER TO meet the operational objectives of his / her team. Talent Management (People Mgmt) - Implements career development & succession plan for the direct reports IN ORDER TO ensure sustainable employee engagement & motivation within the team. SLA Compliance - Monitors daily dashboards / Conducts daily huddles to prioritize for the day, weekly SLA review with his team, Provides guidance and support to the team IN ORDER TO ensure delivery predictability. Process Compliance - Monitors / ensures process compliance and periodically update SOP changes as required as part of the quality plan IN ORDER TO ensure adherence to process steps. Work Allocation - Allocates work / shifts to team members IN ORDER TO achieve production targets. Customer Interaction - Resolves escalations from the process owners IN ORDER TO ensure strong customer relationships. Governance compliance - Participates in specific internal and external governance activities by adhering to the governance models applicable at a process level IN ORDER TO sustain delivery predictability. Knowledge Management - Ensures compliance to the KM System for the specific process and documents exceptions and artifacts such as case studies, best practices etc IN ORDER TO capture and maintain tacit knowledge. Process Reengineering - Diagnoses the gaps in the existing process, identifies opportunities for improvement and implements the re-engineering initiatives IN ORDER TO meet client and internal commitments on a continuous basis. Resource optimization - Implements corrective actions based on review, Monitors and controls billing losses, reduces buffer IN ORDER TO meet financial objectives CSAT Process - Implements the improvement plan IN ORDER TO ensure customer satisfaction. Audits & Compliance Prepares the team level/ Process level requirements for self-assessment IN ORDER TO ensure delivery predictability for the specific process.

Consulting Skills, Client Knowledge, and Client Service: Prioritizes work as required to respond to client needs effectively UK pension/retirement/claims Healthcare / Customer support Participates & contributes in daily huddles and status meetings Required Candidate profile Excellent communication skills Excellent understanding of the organization's goals and objectives. Takes ownership and responsibility for work assigned.

Must have worked for US Healthcare EV/BV & Pre Auth Location - Navi Mumbai (Airoli) & HYD (Uppal) Shift - 5.30pm to 2.30am 5 Days working (Sat & Sun fixed OFF)

About Client Hiring for One of the Most Prestigious Multinational Corporations!! Job Title : Property and Casualty insurance Qualification : Any Graduate and Above Relevant Experience : 3 to 8 years Must Have Skills : 1.Problem solving skills: Investigative, analytical, detail-oriented nature. 2.Organizational skills: Able to multi-task, establish priorities, complete tasks/assignment in a timely manner and comply with process requirements 3.Exceptional commitment to customer service. 4.Interpersonal Skills: Demonstrates solid relationship building skills by being approachable, responsive and proactive 5.Should demonstrate collaborative working 6.Communication: Communicates orally and in writing clearly, concisely and professionally. No MTI, able to articulate while on call. 7.Attitude: Positive Mindset, maturity and friendly behavior. 8.Flexibility: Should be flexible with shifts. Good Have Skills : Experience into International commercial insurance for Property and Casualty. Roles and Responsibilities : 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. 2.Meets and exceeds client performance standards. 3.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner 4.Takes initiative to find solutions and works effectively as a member of the team 5.Develops and implements procedures to meet quality, quantity, and timeliness standards. 6.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 7.Coaches less-experienced staff in learning procedures and insurance knowledge. 8.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Location : Bangalore, Kochi CTC Range : 5LPA -10 LPA (Lakhs Per Annum) Notice Period : Immediate -30 Days Mode of Interview : Virtual Shift Timing : US shift Mode of Work : Hybrid -- Thanks & Regards, Amala Subject Matter Expert Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number : 0867432406 amala@blackwhite.in | www.blackwhite.in ***************** Refer your Friends and Family *******************

Job Title: US Healthcare Voice Support Company: Sembridge Location: Supreme Business Park, Hiranandani Powai, Mumbai Job Type: Full-time About Us: We're a leading BPO company providing exceptional customer service to our clients in the US healthcare industry. We're looking for talented individuals to join our team as US Voice Support Representatives Job Description: - Provide top-notch customer service to our US clients. - Respond to customer inquiries and resolve issues in a timely and professional manner. - Work in a fast-paced environment with a focus on quality and efficiency. Requirements: - Excellent communication skills (B2 Low and above). - Minimum HSC Pass. - Freshers and candidates with International BPO experience (6 months+) welcome to apply. - Ability to work in rotational night shifts. What We Offer: - Competitive salary (up to 41k based on International BPO experience). - Guaranteed Transportation facilities available(if required). - 5-day working | 2 rotational weekly offs. - Opportunities for growth and development in a dynamic and supportive environment. Please submit your resume to the following number or email : Contact - Pawanraj Saluja/Komal Jha - 86556 83803 Email - Psaluja@sembridgeindia.com & Kjha@sembridgeindia.com

Desired Candidate Profile 0-1 year of experience in BPO/Call Centre environment or Freshers can apply for non-voice roles. Strong communication skills in English language proficiency required. Ability to work on rotational shifts including night shifts if needed. Basic knowledge of Property & Casualty Insurance products would be an added advantage but not mandatory.