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0.0 - 3.0 years

3 - 5 Lacs

Pune

Work from Office

Hiring for International voice Process (Insurance) min 6months to max 3 yrs exp into insurance b2c Location - Pune WFO | 5 days working | 2 days off CTC - Upto 5.3 LPA US Shifts contact - divyam@genesishrs.com

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0.0 - 2.0 years

2 - 3 Lacs

Gurugram

Work from Office

Hiring For US Healthcare Voice Process Good Communication Skills required Graduate Freshers Grad/UG with 1-2 yrs exp can apply. Salary 16k-23k Inhand Both side cabs Fixed Night shifts 6:30P.M - 3:30A.M Sat/Sun Off Call/WhatsApp Arsha 9810963815 Required Candidate profile Candidate must have good communication skills. Must be comfortable with Night shifts. Technical Graduates are not eligible for this role. Perks and benefits Fixed Shifts Fixed Sat/Sun Off Both side cabs

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2.0 - 5.0 years

3 - 5 Lacs

Pune

Work from Office

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

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2.0 - 6.0 years

2 - 4 Lacs

Pune

Work from Office

Hiring for Property and Casualty Insurance for International US process for Pune(Hinjewadi) Position : Senior Process Executive -Data Job Location : Pune (Hinjewadi) Shift : US Shift/Night Shift This is work from office mode. Role & responsibilities : Candidates should have experience in Property and Casualty Insurance with US process Property and Casualty Insurance in Underwriting experience is required Property and Casualty Insurance in Claims in International process Property and Casualty Insurance in Underwriting or Claims Candidates should have experience in client handling is must Excellent Communication is must Candidates should have knowledge in audit Customer Support, E mail, Chat process, client handle via calls or mails etcectra Preferred candidate profile : Graduation is mandatory (Non Technical) : BA/MA/B Com/M Com/BBA/MBA/B Sc./M Sc. Graduation Degree Certificate is must. Perks and benefits : Cab facility Note : Property and Casualty Insurance in Underwriting or Claims experience is must. Interested candidates share Updated Resume on nandini.shaw@cognizant.com

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5.0 - 10.0 years

4 - 7 Lacs

Navi Mumbai

Remote

EXPERIENCE:-Minimum 06 years of Experience in us sales/ international sales only can apply SALARY – INR 60,000 (MAX)

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1.0 - 4.0 years

3 - 4 Lacs

Bengaluru

Work from Office

Hiring for Insurance Underwriter Any graduate with 1 year exp in Insurance Underwriting (International Only) CTC-Upto 4.5 LPA WFO-US Shifts 5 days working Both side cab provided Notice-0-30 days Location-Bangalore

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0.0 years

1 - 2 Lacs

Hyderabad

Work from Office

Below is the JD for Non Voice. Job Openings for Freshers US Healthcare Process Salary; 14k take home Interview Date 05/06/2025 To 19/06/2025 Interview Timings; 11.30 am to 6 pm Qualification -B.Pharmacy / B.Sc (Computer Science) graduates Feamle And Male 5 Days Week Experience: Freshers Roles and Responsibilities Candidates with Excellent communication skills (verbal and written) Good typing speed Knowledge of Medical Billing / US Healthcare will be an added advantage Willing to work on Day shifts Good verbal communication in English. Contact Pearson; Arun Hr 6303339324 Location ;HMDA Maitrivanam, 8th Floor Swarnajayanthi Complex,Adj:, Ameerpet, Hyderabad, Telangana 500038

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7.0 - 10.0 years

4 - 7 Lacs

Pune

Work from Office

Role & responsibilities Preferred candidate profile Perks and benefits

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4.0 - 6.0 years

1 - 5 Lacs

Bengaluru

Work from Office

Designation: Team Lead/ Process Lead Job Level: 4B Experience: 4-8 years Job Location: Bangalore (Work from Office) Shift: Flexible to work with any shifts Notice Period - Immediate to 30 Days Domain: US Insurance Skills: Re-Insurance/ Property and Casualty Insurance Responsibilities: Monitors daily performance of the team against SLAs and provides guidance to ensure delivery predictability. Ensure that there is no billing loss. Talent management - Implements career development and succession plan for direct reports. Keeps the team engaged to ensure high morale and low attrition. Responsible for improving CSAT. Create and present reports internally and to clients. Diagnoses gaps in existing processes and look at reengineering opportunities. Manage transitions as required without impacting business. Maintains ongoing knowledge of changing products, procedures, and industry trends. Works closely with enabler functions as required. Manage the team of 15 to 20 FTEs. Required Skills: Has an in-depth understanding of Reinsurance life cycle Reinsurance - Proportional and Non-Proportional Treaty business, Quotashare and Excess of Los Reinsurance Insurance Certifications preferred- ARE & CPCU Understanding of Six Sigma concepts

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1.0 - 5.0 years

3 - 6 Lacs

Navi Mumbai

Work from Office

1 to 2 yrs of exp in P&C or Specialty Insurance. Exp to FNOL (First Notice of Loss) & FROI (First Report of Injury) processes, along with claim management & payment processing exp. •Exp in handling complex claim cases & resolving disputes effectively Required Candidate profile 1 to 2 yrs exp in P&C.(Property & Casualty). Exp to FNOL and FROI processes. Exp in claim management & payment processing. Knowledge of US insurance regulations & standards.

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2.0 - 5.0 years

2 - 5 Lacs

Pune, Bengaluru

Work from Office

JOB Location- Pune & Bangalore Shift - Australian Shift We are looking for professionals who is into any types for Insurance but should be having the experience into working in claims.

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3.0 - 8.0 years

6 - 10 Lacs

Kochi, Bengaluru

Work from Office

HI Warm Greetings from Rivera Manpower Services , WORK LOCATION : Bangalore /Kochi Note : Candidates who are willing to Relocate to Bangalore Can apply. Minimum 3 YEARS Experience in Property and Casualty Insurance /Motor Insurance for US market Can apply Call and book your Interview slots 9986267393 / 7829336034 /9380300644 JD for Senior Process Analyst In this role, Underwriter Assistant assists the Branch Underwriter & plays a vital role in maintaining customer relationship through timely & accurate services. A person will act as a liaison between multiple parties including Branch Underwriter, Policy Servicing Team, Insurance Carriers, and Insurance Brokers, etc. by answering questions & providing detailed information about the accounts/policies via Phone Calls or Emails. To ensure success, Underwriter Assistant should have a friendly and professional attitude, excellent communication skills, and the ability to stay calm under pressure. Should have good understanding of Insurance Domain & minimum experience of 2 years in P&C Insurance. Must have a knowledge of Insurance Life Cycle & worked into minimum 2 different processes. Being an integral part of the production (sales) team in USA, should be ready to work in Night Shift India Time. Work experience in Surplus Lines Insurance or with Managing General Agent (MGA) or with Insurance Broker would be an added advantage. Primary Responsibilities Assist Underwriters in day-to-day duties by: 1. Co-ordinating & collecting information from different stakeholders that requires for underwriting & binding accounts/policies, 2. Binding policies in Carrier as well as Agency Management System along with Invoicing & delivering the same to the clients, 3. Follow-up with clients for bind request, pending information, inspection report recommendation implementation, 4. Ensure all documents/information available in file for policy servicing teams, 5. Handling questions & communication with stakeholders via email & inbound/outbound calls, 6. Updating & ensuring compliance to SL affidavits requirements, 7. Triaging endorsements & cancellations, 8. Facilitating & managing miscellaneous activities that do not require Underwriting decision making Excellent verbal & written communication Graduate with 3+ years of experience in an Insurance domain (P&C /BFSI) Flexible & customer focused Strong problem solving and analytical approach Proactive & accountable Skilled in multi-tasking & prioritizing Exposure to complaints & escalations management Prioritization of work received through different channels Call and book your Interview slots 9986267393 / 7829336034 /7829336202

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4.0 - 9.0 years

3 - 6 Lacs

Salem, Chennai, Coimbatore

Work from Office

This is regarding a permanent Job opening with one of our MNC Client Minimum 4+ Years of exp in Property and casualty Insurance Experience either in underwriting or claims Flexible with US Shifts 5 days work from office cabs available Location - Chennai Immediate Joiners Preferred Interested candidates do share resume to benitta.r@manningconsulting.in or call/whats App- 8072413817

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8.0 - 13.0 years

10 - 15 Lacs

Pune

Work from Office

We do have urgent openings for Team Lead - US Insurance Claims (Voice Process) Role with one of the fortune 500 companies, US MNC. Before applying, kindly go through the below mentioned details. Profile : Team Lead - US Insurance Claims (Voice Process) Job Location : Pune Shift : US Shifts Working Days : 5 Days Working Cabs : Both Side Cabs # Required Experience and Skills: 7+ years of exp. in US Insurance Voice Process (Property & Casualty / Commercial Insurance / Home Insurance / General Insurance / Motor Insurance / Auto Insurance/Health Insurance/US Healthcare) Minimum 2 to 3 years of on paper exp. as Team Leader/Lead/Assistant Manager Excellent Communication Skills. Interested can call/what's up Meenakshi-9810896605 (Between 9 am-8 pm) or share your resume on apply.touch3@yahoo.in

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3.0 - 8.0 years

5 - 10 Lacs

Kochi, Bengaluru

Hybrid

About Client Hiring for One of the Most Prestigious Multinational Corporations!! Job Title : Property and Casualty insurance Qualification : Any Graduate and Above Relevant Experience : 3 to 8 years Must Have Skills : 1.Problem solving skills: Investigative, analytical, detail-oriented nature. 2.Organizational skills: Able to multi-task, establish priorities, complete tasks/assignment in a timely manner and comply with process requirements 3.Exceptional commitment to customer service. 4.Interpersonal Skills: Demonstrates solid relationship building skills by being approachable, responsive and proactive 5.Should demonstrate collaborative working 6.Communication: Communicates orally and in writing clearly, concisely and professionally. No MTI, able to articulate while on call. 7.Attitude: Positive Mindset, maturity and friendly behavior. 8.Flexibility: Should be flexible with shifts. Good Have Skills : Experience into International commercial insurance for Property and Casualty. Roles and Responsibilities : 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. 2.Meets and exceeds client performance standards. 3.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner 4.Takes initiative to find solutions and works effectively as a member of the team 5.Develops and implements procedures to meet quality, quantity, and timeliness standards. 6.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 7.Coaches less-experienced staff in learning procedures and insurance knowledge. 8.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Location : Bangalore, Kochi CTC Range : 5LPA -10 LPA (Lakhs Per Annum) Notice Period : Immediate -30 Days Mode of Interview : Virtual Shift Timing : US shift Mode of Work : Hybrid -- Tanishaa S HR Analyst Black And White Business Solutions, Bangalore-560038 E-mail:Tanishaa.S@blackwhite.in Direct Number: 0867432478 | WhatsApp :7899490271 | ***************** Refer your Friends and Family *******************

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3.0 - 8.0 years

5 - 10 Lacs

Kochi, Bengaluru

Hybrid

About Client Hiring for One of the Most Prestigious Multinational Corporations!! Job Title : Property and Casualty insurance Qualification : Any Graduate and Above Relevant Experience : 3 to 8 years Must Have Skills : 1.Problem solving skills: Investigative, analytical, detail-oriented nature. 2.Organizational skills: Able to multi-task, establish priorities, complete tasks/assignment in a timely manner and comply with process requirements 3.Exceptional commitment to customer service. 4.Interpersonal Skills: Demonstrates solid relationship building skills by being approachable, responsive and proactive 5.Should demonstrate collaborative working 6.Communication: Communicates orally and in writing clearly, concisely and professionally. No MTI, able to articulate while on call. 7.Attitude: Positive Mindset, maturity and friendly behavior. 8.Flexibility: Should be flexible with shifts. Good Have Skills : Experience into International commercial insurance for Property and Casualty. Roles and Responsibilities : 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. 2.Meets and exceeds client performance standards. 3.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner 4.Takes initiative to find solutions and works effectively as a member of the team 5.Develops and implements procedures to meet quality, quantity, and timeliness standards. 6.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 7.Coaches less-experienced staff in learning procedures and insurance knowledge. 8.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Location : Bangalore, Kochi CTC Range : 5LPA -10 LPA (Lakhs Per Annum) Notice Period : Immediate -30 Days Mode of Interview : Virtual Shift Timing : US shift Mode of Work : Hybrid -- Thanks & Regards, Sanjana Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number : 0867432404 sanjana.b@blackwhite.in | www.blackwhite.in ***************** Refer your Friends and Family *******************

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5.0 - 22.0 years

4 - 19 Lacs

Noida

Work from Office

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Assistant Manager/ Manager/ Senior Manager, – P&C Insurance Underwriting In this role, you will be expected to work on strict deadlines in a high-pressure business environment while being a good team player. Your ability to lead a large team, optimize processes, ensure quality, and maintain client satisfaction will be critical to your success. You will be encouraged to be passionate about the business goals and challenges and know how to address these using analytics and technology. In this role, you will be expected to work on strict deadlines, in a high-pressure business environment while being a good team player. Responsibilities Provide direction and support to a team, Foster a collaborative and inclusive work environment. Set clear performance expectations, conduct regular evaluations, and provide constructive feedback to help team members grow professionally. Identify areas for process improvement and implement best practices to enhance efficiency. Utilize analytics and technology to optimize workflows and drive innovation within the team. Ensure that all deliverables meet the highest quality standards. Conduct regular quality checks and implement corrective actions as needed. Actively seek client feedback and address any concerns promptly to ensure client satisfaction. Establish clear goals and objectives for the team. Monitor progress regularly and adjust strategies as needed to achieve targets. Motivate the team to meet deadlines and deliver results in a high-pressure business environment. Use data analytics to inform decision-making and identify opportunities for improvement. Ensure optimal use of resources to maximize productivity. Manage budgets and control costs. Work closely with required departments (HR, recruitment and so on) and stakeholders to secure necessary resources and support. Keep accurate records of all activities, decisions, and communications. Ensure documentation is updated regularly. Qualifications we seek in you Minimum qualifications Graduate in any stream Relevant and meaningful years of experience of working in US P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. Preferred qualifications An Insurance Certification would be an edge Ability to think long-term strategically and operationally High customer service orientation. Excellent written and verbal communication Excellent statistical knowledge Highly motivated and achievement oriented Any Project or GB certification in previous experience would be an edge Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Get to know us on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training

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1.0 - 3.0 years

0 - 2 Lacs

Bengaluru

Work from Office

Job Details: Designation: Senior Process Executive Job Level: JL 2A Job Location: Bangalore (Work from Office) Experience: 1-2 years Shift: US Shifts Notice Period: Immediate to 15 Days Domain: US Insurance (Property and Casualty) Job Description: Basic knowledge of Insurance. Experience in insurance underwriting or finance operations will be an added advantage Should be proactive enough to understand the key responsibilities. Good Analytical Ability Good Communication Desire to Learn Industry knowledge

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0.0 - 3.0 years

3 - 5 Lacs

Pune

Work from Office

Customer Support Fresher-Any Non Technical Graduate Fresher can apply Exp-Any graduate with min 06-18 moths exp in Int Voice & Insurance Process CTC-3 to 5.5 LPA + Variables WFO-5 days working US Shifts Location-Pune Immediate Joiners

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0.0 - 5.0 years

3 - 6 Lacs

Noida, Gurugram

Work from Office

Hiring B2B HRO and International Insurance - Inbound Voice CS Only Graduates Min. 0-5 yrs of International voice experience required Fresher can also apply (Excellent Verbal communication required) Salary upto 3L to 6.5 LPA. Call 9910990566 Required Candidate profile Need only Graduate Freshers or Experienced candidates. Need good communication skills.

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7.0 - 12.0 years

20 - 35 Lacs

Bengaluru

Remote

US Mortgage/Loan Organization Experience is a must. 7+ yrs exp. as a BA/PMwith at least 4 years in the mortgage or financial services domain. Strong understanding of the mortgage lifecycle,including loan origination,underwriting,and servicing. Required Candidate profile Familiarity with various mortgage software systems (e.g., Origination Platforms, Processing platforms). Strong awareness of regulatory frameworks (e.g., TRID, RESPA, FHA guidelines)..

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2.0 - 7.0 years

2 - 7 Lacs

Bengaluru

Work from Office

Direct Walkin interview opportunity at TCS Bengaluru on Saturday, 31st May, 2025 Note: Candidates with relevant experience with International Insurance & strong knowledge of Life & Annuity can directly attend Walk-in interview. Please go through Norms and Eligibility criteria. Job Role Process Associate / Senior Process Associate Process: International Insurance, Life & Annuity Walk in Drive Date: Saturday, 31st May, 2025 Location: Tata Consultancy Services Ltd, No.42, Think Campus, Hosur Road, Electronic City, Bengaluru Timing: 09:00 AM 12:00 PM Candidate to Carry: Original Photo ID Proof (PAN / Aadhar), All education /employment documents, Updated CV. Job Requirement: Excellent communication skills 1+ Years of relevant experience in any International Insurance will be preferred. Candidates having experience in Life & Annuity will be an added advantage. Ability to work in any shifts. Minimum 15 years of regular, full-time education (10+2+3) All educational and employment documents are mandatory to have. Mode of salary credit should have been from bank from all the previous employers (No cash in hand) Ability to work in any shifts PFB the norms to be followed during the Interview process. We will not hold responsible for any loss of original certificates viz, (X / XII / Graduation, PG, any other certificates etc.). It is the sole responsibility of the candidates. Two/four-wheelers can be parked in the parking area. Candidates must wait in the lounge. Water dispensers are available. Rest rooms are located near the wash area of cafeteria. TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above, please bring it to our attention immediately". *** Kindly share this information with your friends and bring them along with you ****

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4.0 - 9.0 years

5 - 8 Lacs

Pune

Work from Office

We are looking for an experienced Assistant Manager to lead a team in the Chat/Back Office division focused on Property & Casualty (P&C) Insurance operations. This role involves managing a team of 15-25 members, handling day-to-day operations, liaising with clients, and ensuring high service quality. Your Future Employer - A leading global business services provider offering solutions in insurance operations with a dynamic work culture, a focus on employee well-being, and opportunities for professional advancement. Responsibilities - Oversee daily operations and manage performance metrics, KPIs, absenteeism, and attrition Handle client communications and escalations, ensuring SLA adherence Lead team reviews, support staff development, and foster a collaborative environment Participate in performance feedback, reporting, and operational enhancements Work in 24x7 environments, split shifts, and rotational rosters Requirements - Graduation in any discipline (mandatory) 3+ years of experience in General Insurance or Chat Processes 1+ year in an operational leadership role managing at least 10 team members Proficiency in MS Excel, Word, Outlook, and Access Strong communication, leadership, and interpersonal skills What is in it for you - Join a fast-paced environment that values innovation and efficiency Work with a supportive leadership team focused on your professional growth Opportunity to impact global insurance operations and drive meaningful outcomes Reach us: If you think this role aligns with your career goals, kindly email your CV to vasu.joshi@crescendogroup.in for a confidential discussion. Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords - Crescendo Global, Jobs in Pune, Assistant Manager Operations Jobs, Insurance Operations Jobs, General Insurance Jobs, Chat Process Jobs, P&C Insurance Jobs, Team Handling Jobs, Customer Service Operations Jobs, SLA Management Jobs, US Process, US Insurance

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8.0 - 13.0 years

12 - 15 Lacs

Visakhapatnam, Pune

Work from Office

We are looking for a highly skilled Group Manager with deep expertise in Property & Casualty Insurance operations, specifically in Chat/Back Office processes. This is a leadership opportunity for someone who thrives in dynamic environments, has a passion for process excellence, and has a proven record of managing large teams and driving KPIs. Your Future Employer - A leading multinational organization known for delivering customer-focused insurance solutions and operational excellence. Responsibilities - Manage day-to-day operations of a team of 80-100 employees in chat/back office P&C insurance processes. Lead and mentor a group of Assistant/Deputy Managers. Ensure delivery of SLAs, drive team performance, manage KPIs, absenteeism, and attrition. Handle escalations, conduct reviews with clients, and manage operational performance. Collaborate with HR, quality, and training functions to enhance process outcomes. Drive process transformation and improvement initiatives. Manage hiring needs and capacity planning. Be comfortable working in 24x7 rotational shifts. Requirements - Minimum 4 years of experience in general insurance or chat process. Experience in handling operations with 70+ employees. External certification in P&C/General Insurance is a plus. Strong leadership and stakeholder management skills. Excellent communication, problem-solving, and people management skills. Graduate degree is a must. What is in it for you - Opportunity to lead a large operations team in a high-growth environment. Engage with global stakeholders and gain cross-functional exposure. Be at the forefront of process transformation in the insurance domain. Reach us: If you think this role aligns with your career aspirations, kindly write to me at vasu.joshi@crescendogroup.in with your updated CV for a confidential discussion. Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Keywords: Operations Manager Jobs, P&C Insurance, Chat Process, Back Office Insurance, General Insurance Careers, Insurance Process Management, Insurance Team Leader Jobs, Pune Jobs, Insurance Escalation Handling, BPO, BPM, US Process, US Insurance.

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0.0 - 2.0 years

1 - 3 Lacs

Kolkata

Work from Office

Role: Quality Assurance Experience: 0-2 years' work experience in back office/BPO/Customer Service or similar transaction BPO processing Shift Timing- 1.30pm to 11.30pm IST (Only fixed shift /Mon-Fri) Cab -One Way Cab drop Work from Office: From Day 2 Onwards (Work from office -5days) Permanent work profile with Wipro Education - B.com, BA, BBA, Any B.sc (graduates only)/ NO BE/B TECH will be eligible for this hiring Note - No Remote from Work /Hybrid for this position, Monday -Friday (Work from office) Work Location: Wipro Kolkata salt lake Job Summary Strong understanding of client plan provisions/product & processing guidelines and SLA metrics Able to manually perform Benefit processes and complex tasks/calculations that require plan knowledge, analysis, and interpretation Research complex Benefits issues and formulates resolutions/ recommendations by analyzing fact patterns and applying plan provisions and best practices Resolve tasks in accordance with due dates and ensure process is well documented Create adhoc reports as required to support client service delivery functions Provide day-to-day client and third party administrator contact for participant processing inquiries Participate & contribute in daily huddles and status meetings Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by participant Develop and deliver client-specific operational training; monitor ongoing adherence to SOPs to ensure high quality Work with the client team across shores to deliver against client requirements Proactively identify training needs and provide necessary coaching as required to BOAs Proactively seek performance feedback to build & enhance knowledge Build and leverage partnerships across shores to deliver against client requirements Create robust documentation & SOPs for transition of activities between Ops and Shared Services, combined with ongoing coaching Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by the broader team Actively listens to all stakeholder/ team members to understand their perspective and ensure continuous understanding regardless of communication channels Interview Rounds GATE -online assessment HR/GD Ops Manager connect

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