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Urgent Hiring For Team lead Ops - Pune Location.

5 - 10 years

0 Lacs

Pune

Posted:1 month ago| Platform: Naukri logo

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Skills Required

Team Lead Attrition Control Team Handling SLA Shrinkage Aht CSAT Attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Minimum 1 year of experience as Team Lead with overall 4 to 5 years of experience. To motivate, develop and mentor team members in a dynamically changing environment Track and monitor KPIs as per Project requirement Assist in scheduling and coordinating team activities Answer operations related queries from the client and internal stakeholders Drive process performance to achieve and exceed SLA deliverable To create a conducive and stimulating environment for the teams to accomplish their goals Manage expectations of his team members and proactively should be able to sense their needs Represent the organization and participate in client visits and reviews Accountable of team and process performance Good communication and Email writing skills Provide inputs on process changes and best practices Process management

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Information Technology & Services

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125,000+ Employees

1495 Jobs

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  • CP Gurnani

    Managing Director & CEO

  • Vivek Agarwal

    Global Head - Strategy and Marketing

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