Urgent Hiring For International Voice Process in Hyderabad

Urgent Hiring for International Voice process

Min 1 Year to 8 Years of experience into international calling

10+2/ 10+3/Graduates /PG

Hyderabad - Knowledge city

Work From office

5 Working days in a week and 2 Week offs

:The International Voice Executive is responsible for managing high-value customer interactions via phone, ensuring the delivery of a superior customer experience, addressing technical queries, resolving issues, and providing tailored solutions. This role demands a high level of communication proficiency, adaptability, and cultural awareness, as well as the ability to work under pressure while maintaining customer satisfaction.

Essential Duties and responsibilities:

• Handle inbound and outbound calls from international clients, primarily focusing on high-priority customers.

• Provide assistance with product or service inquiries and problem resolution.

• Maintain professionalism and empathy, ensuring a positive customer experience

• The candidate would be working on a tool where he would be making outbound calls to various financial institutes, collecting certain information, and updating the same in the tool.

• Excellent communication skills are a basic requirement.

• The candidate would be processing sensitive information, so it is imperative that they are focused, has attention to detail and patient to be on long hold time.

• An ideal candidate would be good at multi-tasking, has good logical ability and work under extreme pressure & time constraints.

• Flexible to work in Night shift (US timing)

Desired Candidate Profile

• UG/Graduate with 1-8 years of experience in International Voice Process (UK & US) or similar roles.

• Strong communication skills with excellent verbal fluency in English language.

• Ability to work on night shifts (24/7) with flexibility to adapt to changing schedules.

• Proficiency in handling international calling processes, including outbound calls if required.

Other Benefits:

• Medical Benefits

• Night Shift allowance

• Internet Allowances

• 2 Way Cab facility (Home Pick & Drop)

• Food facility(Free)

***References are highly appreciated***

Share your CV to:Suhasini.s@sahasyaglobal.com