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Prolific Hr Consultants
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Urgent Hiring For Customer Support- Voice Process - Sun fixed off

Urgent Hiring For Customer Support- Voice Process - Sun fixed off

Prolific Hr Consultants

0 - 5 years

1 - 2 Lacs

Kolkata

Posted:1 month ago| Platform:

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Skills Required

Voice Process Inbound Process Inbound Customer Service telecaller CSR Front Desk Solving Queries Inbound Calls Customer Support Executive Reception Inbound Voice Process Customer Support Domestic Voice Process CSE Bpo Voice Telecalling Domestic BPO Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Customer Interaction: Handle incoming calls from customers promptly and professionally. Provide information about products, services, and company policies. Address customer inquiries, concerns, and complaints effectively. Issue Resolution: Troubleshoot and resolve customer issues or complaints in a timely manner. Escalate complex issues to appropriate departments for further investigation. Data Entry: Accurately and efficiently input customer information and details into the company's database. Product Knowledge: Stay informed about the company's products, services, and promotions to provide accurate information to customers. Eligibility Criteria: High school diploma or equivalent; college degree is a plus. Proven customer service experience, preferably in a call center environment. Should have minimum 0 - 12 months of relevant experience Excellent communication skills, both verbal and written. Strong problem-solving and decision-making abilities. Proficiency in using call center software and computer systems. Ability to work in a fast-paced and dynamic environment. Strong attention to detail and accuracy. Fresher can Also apply Day Shift and Sunday Fixed off Interested Candidates, please reach out to - Contact Person: Swati Contact No.: 9108382888

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Urgent Hiring For Customer Support- Voice Process - Sun fixed off