Unit Manager - Human Resources/Senior Unit Manager - Human Resources

Location Name:

Job Purpose

Duties And Responsibilities

• Case Intake & Triage
•  Review incoming reports from Whistleblower, HR, or other channels.
•  Assess severity, credibility, and urgency to prioritize cases.
•  Determine whether the issue falls under E&C scope or needs referral to another function (e.g., Legal, HRBP).
• Evidence Collection
•  Conduct interviews with complainants, witnesses, and subjects.
•  Gather and analyze documents, emails, chat logs, CCTV footage, and other digital evidence.
•  Maintain chain of custody and ensure data privacy throughout.
• Analysis & Findings
•  Evaluate facts against company policies, legal standards, and ethical norms.
•  Identify patterns, root causes, and systemic risks.
•  Ensure objectivity and avoid bias in interpretation.
• Reporting & Documentation
•  Draft clear, factual investigation reports with findings, conclusions, and recommendations.
•  Document all steps taken, evidence reviewed, and rationale for decisions.
•  Submit reports to E&C leadership, HR, or Legal as appropriate.
• Remediation & Follow-Up
•  Recommend disciplinary actions, policy changes, or training needs.
•  Track implementation of corrective measures.
•  Monitor for retaliation against whistleblowers or involved parties.
• Stakeholder Engagement
•  Maintain confidentiality and professionalism in all communications.
•  Educate employees on investigation protocols and ethical conduct.
•  Work Related Travel
•  Conducting Ethics & Compliance Training
  

•   Investigations & Audits
  

Key Decisions / Dimensions

•  Arriving at a Prioritization of the case based on potential harm, legal exposure, or reputational risk.
•  Any deviation from the set HR Compliance Staircase
  

Major Challenges

•  Limited access to information
•  Maintaining confidentiality
•  Resistance from leadership
  

Required Qualifications And Experience

•  Qualifications
•  Post Graduates with relevant sales experience of 5-8 years (also graduates with experience of 8-10 years may apply)
•  Work Experience
•  Relevant sales experience in Case investigation understanding legalities around action taken
•  Prior & relevant experience in the Financial Services Industry would be an added advantage.
•  Demonstrated success & achievement orientation.
•  Excellent communication skills.
•  Strong bias for action & driving results in a high performance environment.
•  Demonstrated ability to lead from the front.
•  Excellent relationship skills.
•  Strong analytical skills to drive channel performance and drive profitability.
•  Exceptionally high motivational levels and needs to be a self-starter.