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Bajaj Finance
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Unit Manager - BFS Direct

Unit Manager - BFS Direct

Bajaj Finance

6 - 11 years

9 - 12 Lacs

india surat

Posted:4 days ago| Platform:

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Skills Required

finance customer service portfolio management legal risk payments vendor management management audit kyc case management development budgeting operations crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Unit Manager - BFS Direct
Job Purpose
Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines. Duties and Responsibilities

Portfolio Management

Analyzes trend of incremental portfolios

Chalks out loss projection based on the portfolio

Case Management

Works out changes in allocation patterns along with Area/Cluster Managers and tracks impact on collection efficiency

Engages with the Risk / Credit teams to get sufficient KYC inputs for skip tracing

Regularly reviews delay in closures / non-resolution cases / customer service issues (Flow) with the Operations team

Influences the team for timely settlement; escalates cases when there are delays

Resolves escalated cases where needed, such as joint visits with agencies for high value customers

Plans on calls / meetings with BPTP / critical customers

Reviews and approves the month tour plans of the team

Examines and approves settlement requests, taking inputs from manager and others where needed; gets necessary approvals; plans with manager on steps to reduce delay for exceptional approvals

Analyzes the defensibility of legal cases, compiles relevant data and documents, and shares in the system to initiate legal proceedings

Executes summons / warrants and ensures timely support from the Legal team

Ensures visits by the legal team to the delinquent customers' residence/office to pressurize customers to make payments

Follows up for police action against customers (e.g., police visits at customer's place, attaching customer's property, etc.)

Keeps track of payment deposition status through regular updates from ACMs; ensures relevant approvals are obtained

Planning, Budgeting, Monitoring

Reviews capacity planning vs forecast volumes

Reviews capacity requirements and proposes additional agency empanelment if needed

Downloads AOP, sets aspirational numbers for next year

Sets goals per area through discussion, breaking down goals into smaller components and steps that are easier to execute and track

Conducts performance update meetings as per schedule

Creates month-wise action plans for team based on findings

Reviews and tracks closures versus milestone and monthly projections and plans

Initiates pending closures in CRM

Reviews and validates Cost Tracker for agency payments, PP / magic wand data

Studies and discusses agency change plans to finalize actions

Focuses on developing or appointing agencies with more comprehensive skills (skip tracing, telecalling, field support)

Agency and Dealer Management

Analyzes last month's performance per agency

Discusses with Area/Cluster Managers and ROs, identifies causes and remedies for under-performance, and builds action plans accordingly, including meeting with vendors to agree on improvement goals and steps

Ensures regular interaction with vendors; meets and listens to them periodically to ensure concerns are addressed

Shares company news and plans with vendors as relevant

Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors

Monitors and periodically reviews team members on action plans regarding audit observations

Recommends action against agencies for delays in deposition

Team Management

Manages allocations of assigned region and critical locations

Identifies capacity of the locations

Tracks vendor availability in locations

Performance Tracking

Tracks location-wise performance of ACM/CM and ROs based on critical parameters

Tracks last 3 months' PP% for each team

Drives critical parameters most relevant to portfolio losses

Key Decisions / Dimensions

Management of high value cases

Agency assessment and influencing for support in achieving targets

Performance tracking and development plans (PIP etc.)

Hiring of ROs and shortlisting candidates for ACM roles

Planning for agency related changes, budgeting and monitoring performance accordingly

Proposing changes to the regional structure and making investments on people development

Major Challenges

Portfolio management - closing cases at Bucket 1 and above

Managing difficult locations with scarcity of relevant talent

Need to negotiate for settlement to achieve collection target

Required Qualifications and Experience

Qualifications: Graduate in any discipline

Work Experience:

Post qualification6 to 12 years

Vendor management (complete cycle)

Team management

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Unit Manager - BFS Direct