Unit Head/ SR.Facility Manager-Housekeeping Services

Role & responsibilities

1.

• Oversee the daily operations of the housekeeping department to ensure high standards of cleanliness, hygiene, and presentation throughout the manufacturing or facility.

• Develop and implement cleaning schedules for public areas, guest rooms, and back-of-house areas.

• Supervise housekeeping staff to ensure tasks are performed efficiently and in accordance with hotel standards.

• Ensure that all guest rooms are cleaned and maintained according to standard operating procedures (SOPs) and in a timely manner.

• Monitor the inventory of cleaning supplies and linens, ensuring proper stock levels are maintained, and that purchases are within budget.

• Develop training programs and conduct regular briefings for housekeeping staff to ensure the quality of service and safety standards are adhered to.

• Implement and enforce housekeeping policies and procedures to ensure compliance with health, safety, and environmental standards.

2.

• Hire, train, and supervise all front office and housekeeping staff, including department heads, supervisors, and operational staff.

• Develop team members through on-the-job coaching, performance appraisals, and training programs, ensuring career growth and skill enhancement.

• Conduct regular team meetings and performance reviews, providing constructive feedback and recognition.

• Create a positive, inclusive work culture that fosters teamwork and collaboration across departments.

3.

• Develop and manage the annual housekeeping and front office budgets, ensuring proper allocation of resources.

• Monitor and control operational costs to meet or exceed departmental budget goals.

• Ensure efficient use of materials, minimizing waste, and optimizing the use of manpower to maintain cost-effectiveness.

4.

• Work closely with other department heads (e.g., F&B, Maintenance, Sales & Marketing) to ensure smooth operations and high-quality service delivery.

• Communicate effectively with all departments to ensure operational coordination and guest satisfaction.

• Assist with crisis management or emergency situations in both the front office and housekeeping areas, ensuring quick response and resolution.

5.

• Ensure compliance with local regulations, fire safety laws, health and safety policies, and environmental sustainability practices.

• Regularly inspect guest rooms, public spaces, and back-of-house areas for safety, cleanliness, and adherence to safety standards.

• Ensure all staff are properly trained in emergency procedures and safety protocols.

Preferred candidate profile

• Education: Bachelors degree or equivalent in Hospitality Management, IHM/BHM

• Experience: At least 6-12 years of experience in hospitality management, with a minimum of 2-3 years in a leadership role overseeing housekeeping operations.

• Skills:

• Strong leadership and team management skills.

• Excellent communication, interpersonal, and customer service skills.

• In-depth knowledge of housekeeping and front office operations, standards, and best practices.

• Budgeting and cost control experience.

• Ability to handle stressful situations and resolve guest complaints professionally.

• Familiarity with hotel property management systems (PMS) and housekeeping software.

• Problem-solving and conflict resolution abilities.

Personal Attributes:

• Strong organizational skills and attention to detail.

• A customer-centric attitude with a passion for hospitality.

• Proactive and solution-oriented.

• Ability to lead by example, motivating and inspiring the team.

• Flexibility and adaptability in a dynamic work environment.

• Positive and energetic with a hands-on management style.