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Supervise daily cleaning and sanitation of patient rooms, OPD, ICU, OTs, wards, waiting areas, washrooms, corridors, and administrative offices. Ensure infection control protocols are strictly followed as per hospital standards.

Facility Executive will be responsible for managing all aspects of day-to-day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site. Coordination with vendor partners. What this job involves: Helpdesk/Mailroom Operations: - To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process Clearing of C-mail / Government agencies mail to the proper recipient. To ensure accident or crises management is addressed immediately Front Office Operations: - To provide management advice for Front Office for escalated issues during the shift. To ensure immediate response to all priority calls during the shift and follow escalation process To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep. Security Operations: - Attending the shift briefing To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services To ensure that the security assignment manager or security in-charge of the facility is being updated on the clients/VIP visits To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure that security staff adheres to GAP norms. To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix. To ensure the Grooming of the staff To manage the overall key room, clock room and time office operations. To ensure weekly training is imparted and staff grooming standard is maintained. To ensure VMT tool (vendor management tool) is up and run all the time To ensure all registers/tools update for material movements (In & Out) on day-to-day basis Follow the escalation matrix if anything wrong. Ensure to implement EHS practices (PPEs etc) in and around the security premises Ensure to update the new assets in the asset tracker & update the relevant stake holders (WM & CEs) Housekeeping Operations: - Attending the shift briefing To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services. To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the clients/VIP visits. To ensure that the housekeeping related issues are discussed with housekeeping duty manager and on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services. Identification, on time closure and reporting of snags. To discuss and assist facility manager on monthly basis on the vendor performance matrix. Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations. Cafeteria Operations: - To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly. To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria. To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria. To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits. To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic. To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages. Should conduct monthly random Kitchen audit of the vendors. Escalate Facility Manager and then Accenture Lead on escalations. Ensure the hygiene of the cafeteria vendors operating in stalls. Ensure PPE are used by vendor staff while serving, cooking and washing. Estate Management: - Ensure necessary approvals are taken by the builder team on cases-to-cases basis during specific events Coordination with builder on guarding services and common area upkeep daily / weekly / monthly Co-ordinate with builder security for logistics requirement Co-ordinate with builder for pest control activity closure Take proper rounds in all common areas maintained by builder Co-ordination with builder HK team & ensure daily HK activity in place in common areas Make snag reports pertaining to common areas and follow up for closure Coordination for bee hive removals and pest control Coordination with builder security team for any logistics requirement Management Responsibilities To ensure upkeep of breakout area & reprographic equipments at all times and take necessary actions as required. To ensure all such communication is entered in the duty manager logbook to inform the next shift person. Proper handing over and taking over to be done. To go for facility, walk around and ensure Walk around map & Guide is followed and maintained. To adhere to Accenture Policies, Processes & procedures and also the statutory documents. To adhere to Accenture SLA & KPI as agreed with JLL To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done. To coordinate with engineering team for any issues that need help. Organizing induction program for all TPV & Jll staff. Plan & train TPV staff on Accenture policies and requirements. Daily and monthly updating of OLA in the SMDRS tool. Important and VIP client visits to be coordinated with Events team and should be managed without escalations. Should have complete knowledge & functionality e. Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool. Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities. Should conduct all the scheduled meeting and focus meets with projects as per calendar. Should participate and manage half yearly fire drill. All daily, weekly and monthly reports to be shared on time. All the relevant checklist to be governed and maintained as per requirement. Adopt to all the new implemented initiatives. Handling of security, EHS incidents on priority and communicating the same as per escalation matrix. Answering the employee query on phone and replying mails Follow the escalation process & matrix for any incident / issues (100%) Sounds like you Usually at least 6 to 8 years of overall experience and 5 to 6 years of industry experience. Proficient computer skills and in-depth knowledge of relevant software such as ms office suite Knowledge of standard office administrative practices and procedures Bachelors / masters degree. Key Competencies Communication skills Planning and organizational skills Problem analysis Decision-making Judgment Client service orientation Adaptability Teamwork Presentation skills Computer Knowledge Good knowledge of employee logistics. Innovative approach at work

Youll be working frequently with clients thats why youll need to build strong relationships with them. Youll be expected to proactively make sure that the clients expectations are always met. Youll also serve as the main point of contact for any facilities-related concerns. Keeping an eye on contracts and the budget In this role, as a AFM / Site Lead you will take charge of the sites budget, accounting and financial operations. Youll also coordinate with vendors and suppliers to ensure that they comply with the procurement processes and deliver quality work practices according to the contract and budget. Fostering teamwork and excellence Teamwork has always been our secret recipe for success, and the ideal candidate should stand up for this core value. As the person in charge, you will support our peoples growth and development through training and coaching sessions. Youll also uphold a culture that thrives on collaboration, cooperation and performance excellence. Furthermore, youll ensure that the team is constantly motivated, and that trust and work ethics prevail among members. Preparing and submission of MMR Preparing daily report and sharing with client Ensure all JLL POs are in place before executing jobs Ensure all monthly reports are shared in time Review of incident report before sharing with client Ensure JLL Tools ( E Fit ) implementation and track closures Ensure all data is uploaded in CMMS as per timelines Ensure all R&M related activities are monitored Ensure to have weekly meetings with team and share MOM Close monitoring of tickets and ensure closed within TAT Ensure faade cleaning and water tank cleaning is completed as per schedule Closely monitor PPM activities and ensure completion as per schedule Approving invoices in CAAPS with necessary evidence Review of pantry and HK, PH consumable and ensure there are no shortages and internal transfer of material Working on Site SLA/KPI and ensure submission is done on time Ensure risks are always highlighted and taken care. Ensure all Audit and compliance documents are updated and available for review as required by client. Ensure 52 weeks calendars is updated and evidences are shared as per timelines.

Engineering Operations: Maintain and operate all electrical and electronic equipment installed Ensure 100% compliance with equipment Operating & Maintenance instructions Manage and operate equipments where applicable Prevent disruptions due to lack of maintenance and operations Incident Management and Reporting: Report critical disruptions within 5 minutes and other equipment failures within 15 minutes Complete and submit incident reports within 24 hours for all equipment breakdowns or failures Respond to major incidents within 2 hours Preventive Maintenance and AMC Management: Implement annual AMC schedules, ensuring completion within the proposed timeframe Execute a 52-week Planned Preventive Maintenance (PPM) schedule Coordinate with vendors for timely execution of maintenance activities Notify SPOC about contract renewals 90 days in advance Inventory Management: Manage and update inventory of consumables for Engineering & Maintenance and BMS equipment Participate in monthly audits of consumables inventory Ensure accurate record-keeping and reporting of inventory status Documentation and Record Keeping: Maintain up-to-date documentation for all building maintenance activities Ensure all records, service reports, and registers are accurate and ready for audits Participate in at least 4 audits per month on a sample basis Premises Repairs and Maintenance: Coordinate and monitor all scheduled repair activities for premises Ensure proper vendor follow-up for site mobilization and completion Report on repair activities closure as per Statement of Work (SOW) 24/7 Maintenance Coverage: Provide round-the-clock maintenance coverage for engineering services Attend to and log all calls requiring Operations & Maintenance assistance in the FM Helpdesk Utility Management: Assist in managing utilities including electricity supply and diesel consumption Implement measures for reducing power consumption without impacting service levels Conduct monthly evaluations of energy consumption and track against set targets Contribute to monthly consumption reports with savings analysis Building Fabric Maintenance: Oversee the maintenance of building fabrics, including internal fixtures, fittings, furniture, partitions, doors, floor coverings, and decorations Highlight snags and follow up on their resolution within agreed timeframes Training and Development: Participate in monthly process trainings on defined processes, policies, and technical knowledge Attend managerial trainings on resource optimization, prioritization, and project management Documentation and Process Improvement: Assist in developing and maintaining Standard Operating Procedures (SOPs) and Work Instruction Manuals (WIMs) for technical services Contribute to the Disaster Recovery and Business Continuity Plans Suggest improvements for process efficiency Compliance and Audits: Ensure compliance with regulatory, labor, and environmental regulations Participate in audits, striving to avoid major or repeat deviations Maintain necessary compliance certificates and documentation Health and Safety: Implement proper safety procedures for all maintenance activities Ensure compliance with health and safety regulations in all technical operations Reporting and Communication: Prepare daily and weekly reports on technical services activities Communicate effectively with representatives and other stakeholders Escalate issues promptly and appropriately Other Regular requirements: Preparing and submission of MMR Preparing daily report and sharing with client Ensure all JLL POs are in place before executing jobs Ensure all monthly reports are shared in time Review of incident report before sharing with client Ensure JLL Tools ( E Fit ) implementation and track closures Ensure all data is uploaded in CMMS as per timelines Ensure all R&M related activities are monitored Ensure to have weekly meetings with team and share MOM Close monitoring of tickets and ensure closed within TAT Ensure faade cleaning and water tank cleaning is completed as per schedule Closely monitor PPM activities and ensure completion as per schedule Approving invoices in CAAPS with necessary evidence Review of pantry and HK, PH consumable and ensure there are no shortages and internal transfer of material Working on Site SLA/KPI and ensure submission is done on time Ensure risks are always highlighted and taken care. Ensure all Audit and compliance documents are updated and available for review as required by client. Ensure 52 weeks calendars is updated and evidences are shared as per timelines. Requirements: Diploma or Bachelor's degree in Electrical/Mechanical Engineering or related technical field 3+ years of experience in facility management with a focus on technical services Strong knowledge of BMS, HVAC, electrical systems, and other building technologies Familiarity with energy management and conservation techniques Excellent problem-solving and analytical skills Strong organizational and multitasking abilities Proficiency in MS Office and facility management software Knowledge of relevant regulatory compliance requirements Ability to work flexible hours, including on-call duties Good communication and interpersonal skills Experience in vendor management This position requires a proactive individual with technical expertise who can effectively manage multiple aspects of facility operations while ensuring adherence to service level agreements and maintaining high standards of safety and efficiency.

Job Title: Assistant Facility Manager - Soft Services (Male/Female) Job Location: Mumbai (Santacruz East) - Client site Experience Required : Minimum 3 yrs in facility management in Commercial properties Qualification : Any Graduate CTC offering: 4.50LPA to 6.50LPA Key Responsibilities: Service Management: Oversee and manage all soft services including cleaning, security, landscaping, pest control, waste management, reception, and concierge services. Vendor Coordination: Liaise with third-party service providers, ensuring compliance with contracts, service level agreements (SLAs), and health & safety regulations. Quality Control: Conduct regular inspections and audits of soft service delivery to maintain quality standards and initiate corrective actions as needed. Tenant Relations: Act as a point of contact for tenant requests related to soft services, ensuring prompt and satisfactory resolution. Health & Safety Compliance: Ensure all soft service activities comply with local regulations and company health & safety policies. Support emergency preparedness and response plans. Budget Monitoring: Assist in managing budgets related to soft services, monitoring expenditures, and reporting variances. Reporting: Prepare and submit regular reports on service performance, incidents, and operational issues to the Facility Manager. Team Support: Assist in supervising and supporting the soft services team or contractors on-site. Qualifications: Bachelor's degree or diploma in Facilities Management, Business Administration, or related field preferred. Proven experience (2+ years) in facility management, specifically handling soft services in commercial properties. Strong knowledge of service contracts and vendor management. Familiarity with health & safety regulations and standards in facility management. Excellent communication and interpersonal skills. Strong organizational skills with attention to detail. Ability to work independently and as part of a team.

Role & responsibilities Monitoring housekeeping functions for quality services. Supervising and guiding housekeeping associates. Preparing duty rosters for associates. Responsibility for inter and intra departmental coordination. Participating in training and development programmes. Additional responsibilities entrusted by the units. Allocation of staff as per workload.

Role & responsibilities The role is responsible for full delivery of Facilities Management services at independent site. The purpose of the role is to deliver good quality, cost effective and risk free office environments and services to customer. Responsible for managing the day to day site operations to ensure the SLAs are delivered as per agreed KPI in the agreement. This is a critical position as he will be placed as site lead and will report to Facilities Manager. Responsible for smooth operations at site Ensure that quality of the services is always maintained at highest levels and work on further improvements Distribute and keep the records of all the consumables and facilities assets Supervises and manage facilities vendors (I.e. housekeeping, cafeteria, R&M, pantry services, Utilities and adhoc etc.) Maintain inventories of equipment's and supplies Reports unsafe / abnormal conditions and unusual occurrences to the concerned team Received customer suggestion and make necessary improvements Ensure Legal & statutory compliance is implemented at the site and 100% compliance score is achieved. Oversee compilation and deliver the appropriate monthly reporting Oversee the deployment of manpower ( soft) at the site Oversee the development and management of the capital and expense budgets in relation to technical/soft services. Monitoring of all scheduled maintenance activities as per planned preventive maintenance calendar Performance objectives Provide Superior Client Service (weighting 50%) Initiative or Process Improvement in Functional Area (weighting 40%) Personal and Professional Development (weighting 10%) Key skills Team handling experience Should have good working knowledge on soft services, cafeteria management and Hospitality Should have good communication skills Employee specification Candidate should be Graduate 3-5 years experience in Facilities Management industry into IT / Banking / Corporate set up.

Role & responsibilities The role is responsible for full delivery of Facilities Management services at independent site. The purpose of the role is to deliver good quality, cost effective and risk free office environments and services to customer. Responsible for managing the day to day site operations to ensure the SLAs are delivered as per agreed KPI in the agreement. This is a critical position as he will be placed as site lead and will report to Facilities Manager. Responsible for smooth operations at site Ensure that quality of the services is always maintained at highest levels and work on further improvements Distribute and keep the records of all the consumables and facilities assets Supervises and manage facilities vendors (I.e. housekeeping, cafeteria, R&M, pantry services, Utilities and adhoc etc.) Maintain inventories of equipment's and supplies Reports unsafe / abnormal conditions and unusual occurrences to the concerned team Received customer suggestion and make necessary improvements Ensure Legal & statutory compliance is implemented at the site and 100% compliance score is achieved. Oversee compilation and deliver the appropriate monthly reporting Oversee the deployment of manpower ( soft) at the site Oversee the development and management of the capital and expense budgets in relation to technical/soft services. Monitoring of all scheduled maintenance activities as per planned preventive maintenance calendar Performance objectives Provide Superior Client Service (weighting 50%) Initiative or Process Improvement in Functional Area (weighting 40%) Personal and Professional Development (weighting 10%) Key skills Team handling experience Should have good working knowledge on soft services, cafeteria management and Hospitality Should have good communication skills Employee specification Candidate should be Graduate 3-5 years experience in Facilities Management industry into IT / Banking / Corporate set up.

Facility Executive Technical : End to End responsibility of managing all technical and soft services related operations & activities as per the SOP and guidelines. Perform daily walk through rounds to inspect & monitor daily cleaning activities for maintaining Feel & Upkeep of entire facility Responsible for handling vendor teams Security, HK and M&E team All PPM activities are performed as per 52 week HK cleaning calendar and following with AMC vendor, complete the PM services 100% Daily, Weekly and Monthly reports send to FM and MMR reports Ensure all checklists, log books and registers are checked & records regularly updated Pest control, indoor plants, pantry services and cafeteria services to be taken care Ensure all technical and soft services consumables indent inventory to be maintained Daily and weekly maintenance activities to be taken care and real time update to the FM

Facility Executive Technical : End to End responsibility of managing all technical and soft services related operations & activities as per the SOP and guidelines. Perform daily walk through rounds to inspect & monitor daily cleaning activities for maintaining Feel & Upkeep of entire facility Responsible for handling vendor teams Security, HK and M&E team All PPM activities are performed as per 52 week HK cleaning calendar and following with AMC vendor, complete the PM services 100% Daily, Weekly and Monthly reports send to FM and MMR reports Ensure all checklists, log books and registers are checked & records regularly updated Pest control, indoor plants, pantry services and cafeteria services to be taken care Ensure all technical and soft services consumables indent inventory to be maintained Daily and weekly maintenance activities to be taken care and real time update to the FM

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Facility Executive Technical : End to End responsibility of managing all technical and soft services related operations & activities as per the SOP and guidelines. Perform daily walk through rounds to inspect & monitor daily cleaning activities for maintaining Feel & Upkeep of entire facility Responsible for handling vendor teams Security, HK and M&E team All PPM activities are performed as per 52 week HK cleaning calendar and following with AMC vendor, complete the PM services 100% Daily, Weekly and Monthly reports send to FM and MMR reports Ensure all checklists, log books and registers are checked & records regularly updated Pest control, indoor plants, pantry services and cafeteria services to be taken care Ensure all technical and soft services consumables indent inventory to be maintained Daily and weekly maintenance activities to be taken care and real time update to the FM Location On-site –Bengaluru, KA Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

What this job involves: Overcoming Facilities challenges If challenges that come with being the go-to person on engineering/soft services matters excite you, join us to develop your strengths. In this role, youll show your mettle as you find ways to uphold excellence and high standards in our facilities like preventive maintenance programmes and conservation practices. Working closely with the department leads , youll also monitor the MIS, EHS, Events, F&B, Transport, HK and M&E services with minor/In house projects, looking out for their quality and ensuring their timely delivery. Delivering complete and accurate facility management reports is another requirement that you must meet consistently. Likewise, youll play a huge part in the hands-on process of providing to the client comprehensive facility, contract and procurement management for technical services. Youll contribute to hitting financial targets and other goals set by the senior facilities manager, achieving key performance indicators, and meeting service level agreements. Shaping a system of best practices Your engineering prowess will be your toolkit for success. Managing on-site mechanical, electrical, plumbing installations and civil maintenance should be second nature to you. Youll also be in-charge of preparing the list of critical spares for all installations based on the manufacturers recommendations. On top of these, youll plan the maintenance inventory being carried out with our in-house teams. No machine failures of critical equipment should escape your sharp eye. You should, then, also be ready with a pre-emptive maintenance programme for these malfunctions to prevent the risk of sudden breakdowns. Youll also make sure that our logbooks, checklists and schedules are upkeep and current. From time to time, youre expected to arrange ad-hoc M&E set ups based on the client requirements. Sound like you To apply you need to have: Mastery in the field You should have earned a diploma or degree in engineering, ideally, electrical engineering or mechanical engineering. Having three to seven years of experience in facilities management will also prove indispensable. Well also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.

What this job involves: Overcoming Facilities challenges If challenges that come with being the go-to person on engineering/soft services matters excite you, join us to develop your strengths. In this role, youll show your mettle as you find ways to uphold excellence and high standards in our facilities like preventive maintenance programmes and conservation practices. Working closely with the department leads , youll also monitor the MIS, EHS, Events, F&B, Transport, HK and M&E services with minor/In house projects, looking out for their quality and ensuring their timely delivery. Delivering complete and accurate facility management reports is another requirement that you must meet consistently. Likewise, youll play a huge part in the hands-on process of providing to the client comprehensive facility, contract and procurement management for technical services. Youll contribute to hitting financial targets and other goals set by the senior facilities manager, achieving key performance indicators, and meeting service level agreements. Shaping a system of best practices Your engineering prowess will be your toolkit for success. Managing on-site mechanical, electrical, plumbing installations and civil maintenance should be second nature to you. Youll also be in-charge of preparing the list of critical spares for all installations based on the manufacturers recommendations. On top of these, youll plan the maintenance inventory being carried out with our in-house teams. No machine failures of critical equipment should escape your sharp eye. You should, then, also be ready with a pre-emptive maintenance programme for these malfunctions to prevent the risk of sudden breakdowns. Youll also make sure that our logbooks, checklists and schedules are upkeep and current. From time to time, youre expected to arrange ad-hoc M&E set ups based on the client requirements. Sound like you To apply you need to have: Mastery in the field You should have earned a diploma or degree in engineering, ideally, electrical engineering or mechanical engineering. Having three to seven years of experience in facilities management will also prove indispensable. Well also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.

Soft Services Executive Department: Facility Management Services Overview: The Soft Services Executive plays a crucial role in ensuring seamless delivery of all facility soft services including reception, helpdesk, housekeeping, and cafeteria operations. This position requires an experienced professional who can provide hands-on leadership, maintain high service standards, coordinate with multiple vendors, and ensure exceptional customer experience across all service touchpoints. DUTIES & RESPONSIBILITIES: Helpdesk Management Be accessible for escalation of all FM related issues Oversee the Helpdesk work process Provide management advice to Helpdesk operators for escalated issues Ensure planning and execution of all preparation required for Conferences/meetings of the client as well as VIP visits scheduled during the shift Reception & Front Office Management Oversee the Reception and Front Office function Ensure visitors are promptly attended by the Front Office Executives (FOE) Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep are maintained Monitor front desk staff performance and provide coaching as needed Housekeeping Services Oversight Overall service delivery assessment of HK vendor Coordination meetings with vendor for resolution of service issues Evaluate vendor performance Ensure that vendor manpower reports at site as per agreed terms and conditions Undertake audit of the attendance and check their grooming Conduct regular quality inspections of cleaning standards Cafeteria Services Management Ensure that the caterers are maintaining highest standards of hygiene in the services area Ensure that the quality and quantity of the food supplies are meeting the requirements When the food supplies run out, escalate the matter to the caterers' management immediately and make swift alternate arrangements In food shortage scenarios, communicate with the users and provide alternate solutions and appease them General Operational Responsibilities Overall coordination with all service providing vendors Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc. and initiate immediate rectification actions Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division Implement continuous improvement initiatives across all soft services Ensure adherence to health and safety standards across all service areas Manage and resolve customer complaints promptly and effectively Qualifications: Bachelor's degree in Facility Management, Hospitality Management, or related field 5+ years of experience in soft services management within corporate environments Strong knowledge of service quality management and customer experience principles Proven experience in vendor management and performance evaluation Excellent problem-solving abilities with strong attention to detail Superior communication and interpersonal skills Experience with facility management systems and service request platforms Ability to work in shifts as required to oversee operations Professional certifications in facility management or hospitality management preferred Skills & Competencies: Strong leadership and team management capabilities Excellent customer service orientation Ability to prioritize and manage multiple tasks simultaneously Proactive approach to problem identification and resolution Strong negotiation and vendor management skills Ability to work under pressure and handle escalations effectively Detail-oriented with focus on service quality and standards Proficient in Microsoft Office and facility management software This position reports to the Facility Manager and works closely with clients, vendors, and the operations team to ensure exceptional soft services delivery across the facility.

Soft Services Executive Department: Facility Management Services Overview: The Soft Services Executive plays a crucial role in ensuring seamless delivery of all facility soft services including reception, helpdesk, housekeeping, and cafeteria operations. This position requires an experienced professional who can provide hands-on leadership, maintain high service standards, coordinate with multiple vendors, and ensure exceptional customer experience across all service touchpoints. DUTIES & RESPONSIBILITIES: Helpdesk Management Be accessible for escalation of all FM related issues Oversee the Helpdesk work process Provide management advice to Helpdesk operators for escalated issues Ensure planning and execution of all preparation required for Conferences/meetings of the client as well as VIP visits scheduled during the shift Reception & Front Office Management Oversee the Reception and Front Office function Ensure visitors are promptly attended by the Front Office Executives (FOE) Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep are maintained Monitor front desk staff performance and provide coaching as needed Housekeeping Services Oversight Overall service delivery assessment of HK vendor Coordination meetings with vendor for resolution of service issues Evaluate vendor performance Ensure that vendor manpower reports at site as per agreed terms and conditions Undertake audit of the attendance and check their grooming Conduct regular quality inspections of cleaning standards Cafeteria Services Management Ensure that the caterers are maintaining highest standards of hygiene in the services area Ensure that the quality and quantity of the food supplies are meeting the requirements When the food supplies run out, escalate the matter to the caterers' management immediately and make swift alternate arrangements In food shortage scenarios, communicate with the users and provide alternate solutions and appease them General Operational Responsibilities Overall coordination with all service providing vendors Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc. and initiate immediate rectification actions Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division Implement continuous improvement initiatives across all soft services Ensure adherence to health and safety standards across all service areas Manage and resolve customer complaints promptly and effectively Qualifications: Bachelor's degree in Facility Management, Hospitality Management, or related field 5+ years of experience in soft services management within corporate environments Strong knowledge of service quality management and customer experience principles Proven experience in vendor management and performance evaluation Excellent problem-solving abilities with strong attention to detail Superior communication and interpersonal skills Experience with facility management systems and service request platforms Ability to work in shifts as required to oversee operations Professional certifications in facility management or hospitality management preferred Skills & Competencies: Strong leadership and team management capabilities Excellent customer service orientation Ability to prioritize and manage multiple tasks simultaneously Proactive approach to problem identification and resolution Strong negotiation and vendor management skills Ability to work under pressure and handle escalations effectively Detail-oriented with focus on service quality and standards Proficient in Microsoft Office and facility management software This position reports to the Facility Manager and works closely with clients, vendors, and the operations team to ensure exceptional soft services delivery across the facility.

remote typeOn-site locationsBengaluru, KA time typeFull time posted onPosted 5 Days Ago job requisition idREQ425622 Facilities Executive, Soft Services Account Management Work Dynamics (APC/India, TN, Chennai) What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, youll oversee the Facilities day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, youll strive for continuous improvement in the process. Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables. Provide all administrative support to the Facilities Management team at the assigned location To ensure timely and accurate completion of FM reports pertaining to soft services Be accessible for escalation of all FM related issues, Oversee the Helpdesk Service request of Customers are attended. Provide management advice to Helpdesk operators for escalated issues, ensure immediate response to Priority Calls. Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled, Oversee the Mailroom process and action escalations to the user satisfaction levels. Provide management advice to mail room executives for escalated issues, Visitor Management, ensure visitors are promptly attended Front office managed well. Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep, ensure newspaper and magazines in the reception area as necessary. Oversee the Housekeeping Services are on satisfactory levels and as per standards set. Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day Inspect the turn out and attendance of the staff. Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints. Oversee the upkeep of indoor plants and take necessary action if required. Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions. Communicate to the FM through on all incidents and all-important operational issues which requires his assistance, guidance, and approval. Take rounds of the facility regularly to identify issues in Housekeeping and initiate immediate corrective actions Prepare weekly shift rosters for HK Services with the help of Facility Manager. Ensure the rosters are briefed well to the team to make them understand the deliverables. Co-ordinate all the FM supplies required for the location with the central resource, ensure timely availability of all FM related supplies at the site. Adhere to the reporting procedures as per JLL standards and requirements, Follow the Standard process for managing all FM requirements at the location. Ensure vendor compliance audit done at the location through JLL audit team and records maintained In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also, part of your mandate is to monitor the Facilities budget. As the person in charge, youll make sure that theres enough Supplies to support operations. Youll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, youll take on difficult issues and seek out opportunities to improve operations. Youll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, youll carry out routine service audits to ensure that the team maintains its overall performance. Youll also oversee creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you? To apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management Are you an adept leader with a proven track record in managing a team? Are you capable of effectively rolling out improvement plans? Do you possess superior communications and reporting skills? If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard. What we can do for you: At JLL, Apply today! Location On-site Bengaluru, KA Scheduled Weekly Hours: 48 . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

remote typeOn-site locationsBengaluru, KA time typeFull time posted onPosted 5 Days Ago job requisition idREQ425622 Facilities Executive, Soft Services Account Management Work Dynamics (APC/India, TN, Chennai) What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, youll oversee the Facilities day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, youll strive for continuous improvement in the process. Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables. Provide all administrative support to the Facilities Management team at the assigned location To ensure timely and accurate completion of FM reports pertaining to soft services Be accessible for escalation of all FM related issues, Oversee the Helpdesk Service request of Customers are attended. Provide management advice to Helpdesk operators for escalated issues, ensure immediate response to Priority Calls. Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled, Oversee the Mailroom process and action escalations to the user satisfaction levels. Provide management advice to mail room executives for escalated issues, Visitor Management, ensure visitors are promptly attended Front office managed well. Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep, ensure newspaper and magazines in the reception area as necessary. Oversee the Housekeeping Services are on satisfactory levels and as per standards set. Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day Inspect the turn out and attendance of the staff. Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints. Oversee the upkeep of indoor plants and take necessary action if required. Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions. Communicate to the FM through on all incidents and all-important operational issues which requires his assistance, guidance, and approval. Take rounds of the facility regularly to identify issues in Housekeeping and initiate immediate corrective actions Prepare weekly shift rosters for HK Services with the help of Facility Manager. Ensure the rosters are briefed well to the team to make them understand the deliverables. Co-ordinate all the FM supplies required for the location with the central resource, ensure timely availability of all FM related supplies at the site. Adhere to the reporting procedures as per JLL standards and requirements, Follow the Standard process for managing all FM requirements at the location. Ensure vendor compliance audit done at the location through JLL audit team and records maintained In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also, part of your mandate is to monitor the Facilities budget. As the person in charge, youll make sure that theres enough Supplies to support operations. Youll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, youll take on difficult issues and seek out opportunities to improve operations. Youll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, youll carry out routine service audits to ensure that the team maintains its overall performance. Youll also oversee creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you? To apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management Are you an adept leader with a proven track record in managing a team? Are you capable of effectively rolling out improvement plans? Do you possess superior communications and reporting skills? If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard. What we can do for you: At JLL, Apply today! Location On-site Bengaluru, KA Scheduled Weekly Hours: 48 . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

remote typeOn-site locationsHyderabad, TS time typeFull time posted onPosted 5 Days Ago job requisition idREQ427087 Facility Manager Whats your ambition? Is it a big goal or small steps? Professional or personal? Wed like to know because at JLL, we make your ambitions our business. And if you have ambitions in Facilities, join us to be inspired by the best. What this job involves To provide administrative support to the Facilities Management team . To ensure timely and accurate completion FM reports. Be accessible for escalation of all FM related issues . Oversee the Helpdesk work process which include closure & TT. Provide management advice to Helpdesk operators for escalated issues and keep track of recurrent issues and provide solution so that the same should not repeated. Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift Oversee the Mailroom process Capture and document information on cost savings and provide reports whenever required Take rounds of the areas within the campus ensure that they are maintained to its higher standard of spoken inside the building the for housekeeping and upkeep. Oversee the Housekeeping Services. Keep tracker of the overall service delivery assessment of HK vendor. Ensure Coordination meetings with vendor for resolution of service issues. Ensure that the quality and quantity of the food supplies are meeting the requirements. When the food supplies run out, escalate the matter to the caterers management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them. Overall coordination with all service providing vendors. Take rounds of the spaces with in the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division. Sound like the job youre looking for? Before you apply, its also worth knowing what we are looking for Operational Risk Management Update and implement Emergency Response plan; drills etc as required After office hours Facilities assistance response Operational Audits and Compliance. Escalation of Incidents/Problems Performance objectives Meet or exceedbest practice inprovision of servicesthrough contracts Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager. Effective management of the team. Overall client satisfaction by achieving SLA targets. Timely resolution of helpdesk complaints. Effective team coordination of direct and vendor staff for efficient service delivery Key skills Will have responsibility for the management of a wide range of issues. Managing, day-to-day operations. Relieving Facility Managers on his Leave days. Will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from Client staff and arrangements pertaining to all operating expenditures. Well-groomed and presentable all the time. Good communication Skills Location On-site Hyderabad, TS Scheduled Weekly Hours: 48 . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

Work Dynamics What this job involves: Leading daily Facility operations Are you a seasoned facilities expert with solid leadership skills Working with a team, youll manage the daily client activities for the assigned property or facility. Likewise, you will implement building procedures and performance measuresand ease the path for compliance with these. Youll also boost on-site operations by promoting best practices and developing better processes. On top of these, youll be at the helm of property safety by encouraging adherence to health and safety standards. Getting the clients thumbs up . You should be mobile and capable of working anywhere because you will perform daily check-ins around the front office and lobby to ensure high standards. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the team in directions that help make the facility perform at its best. Youll be working frequently with clients thats why youll need to build strong relationships with them. Youll be expected to proactively make sure that the clients expectations are always met. Youll also serve as the main point of contact for any facilities-related concerns. Keeping an eye on contracts and the budget In this role, as a AFM Site Lead you will take charge of the sites budget, accounting and financial operations. Youll also coordinate with vendors and suppliers to ensure that they comply with the procurement processes and deliver quality work practices according to the contract and budget. Fostering teamwork and excellence Teamwork has always been our secret recipe for success, and the ideal candidate should stand up for this core value. As the person in charge, you will support our peoples growth and development through training and coaching sessions. Youll also uphold a culture that thrives on collaboration, cooperation and performance excellence. Furthermore, youll ensure that the team is constantly motivated, and that trust and work ethics prevail among members. Preparing and submission of MMR Preparing daily report and sharing with client Ensure all JLL POs are in place before executing jobs Ensure all monthly reports are shared in time Review of incident report before sharing with client Ensure JLL Tools ( E Fit ) implementation and track closures Ensure all data is uploaded in CMMS as per timelines Ensure all R&M related activities are monitored Ensure to have weekly meetings with team and share MOM Close monitoring of tickets and ensure closed within TAT Ensure faade cleaning and water tank cleaning is completed as per schedule Closely monitor PPM activities and ensure completion as per schedule Approving invoices in CAAPS with necessary evidence Review of pantry and HK, PH consumable and ensure there are no shortages and internal transfer of material Working on Site SLA/KPI and ensure submission is done on time Ensure risks are always highlighted and taken care. Ensure all Audit and compliance documents are updated and available for review as required by client. Ensure 52 weeks calendars is updated and evidence are shared as per timelines. Putting safety in your hands First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm. Sound like you To apply you need to be: Adept at facilities management Graduation in Hotel Management Hospitality Expert and having eight years + experience in facilities management with min 2 years working as Site Lead Site SPOC with a working knowledge of occupational safety, and exposure to managing 24x7 operations site BPO set up may also give you leverage in getting the job. You must also have a solid background in contract management, budget supervision, customer service and stakeholder engagement. Highly analytical and engaging The ideal candidate can effectively resolve complex issues through quantitative methods and holistic approaches. Youll also need to be a goal-oriented manager who is an expert in health and safety requirements, vendor management and property technical systems management. Youll spend a lot of time working with different kinds of peoplethats why strong verbal and written communication skills are essential. Think you can ace this job Apply now and lets discuss!

Work Dynamics What this job involves: Leading daily Facility operations Are you a seasoned facilities expert with solid leadership skills Working with a team, youll manage the daily client activities for the assigned property or facility. Likewise, you will implement building procedures and performance measuresand ease the path for compliance with these. Youll also boost on-site operations by promoting best practices and developing better processes. On top of these, youll be at the helm of property safety by encouraging adherence to health and safety standards. Getting the clients thumbs up . You should be mobile and capable of working anywhere because you will perform daily check-ins around the front office and lobby to ensure high standards. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the team in directions that help make the facility perform at its best. Youll be working frequently with clients thats why youll need to build strong relationships with them. Youll be expected to proactively make sure that the clients expectations are always met. Youll also serve as the main point of contact for any facilities-related concerns. Keeping an eye on contracts and the budget In this role, as a AFM Site Lead you will take charge of the sites budget, accounting and financial operations. Youll also coordinate with vendors and suppliers to ensure that they comply with the procurement processes and deliver quality work practices according to the contract and budget. Fostering teamwork and excellence Teamwork has always been our secret recipe for success, and the ideal candidate should stand up for this core value. As the person in charge, you will support our peoples growth and development through training and coaching sessions. Youll also uphold a culture that thrives on collaboration, cooperation and performance excellence. Furthermore, youll ensure that the team is constantly motivated, and that trust and work ethics prevail among members. Preparing and submission of MMR Preparing daily report and sharing with client Ensure all JLL POs are in place before executing jobs Ensure all monthly reports are shared in time Review of incident report before sharing with client Ensure JLL Tools ( E Fit ) implementation and track closures Ensure all data is uploaded in CMMS as per timelines Ensure all R&M related activities are monitored Ensure to have weekly meetings with team and share MOM Close monitoring of tickets and ensure closed within TAT Ensure faade cleaning and water tank cleaning is completed as per schedule Closely monitor PPM activities and ensure completion as per schedule Approving invoices in CAAPS with necessary evidence Review of pantry and HK, PH consumable and ensure there are no shortages and internal transfer of material Working on Site SLA/KPI and ensure submission is done on time Ensure risks are always highlighted and taken care. Ensure all Audit and compliance documents are updated and available for review as required by client. Ensure 52 weeks calendars is updated and evidence are shared as per timelines. Putting safety in your hands First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm. Sound like you To apply you need to be: Adept at facilities management Graduation in Hotel Management Hospitality Expert and having eight years + experience in facilities management with min 2 years working as Site Lead Site SPOC with a working knowledge of occupational safety, and exposure to managing 24x7 operations site BPO set up may also give you leverage in getting the job. You must also have a solid background in contract management, budget supervision, customer service and stakeholder engagement. Highly analytical and engaging The ideal candidate can effectively resolve complex issues through quantitative methods and holistic approaches. Youll also need to be a goal-oriented manager who is an expert in health and safety requirements, vendor management and property technical systems management. Youll spend a lot of time working with different kinds of peoplethats why strong verbal and written communication skills are essential. Think you can ace this job Apply now and lets discuss!

remote typeOn-site locationsBengaluru, KA time typeFull time posted onPosted 3 Days Ago job requisition idREQ423816 Senior Soft Services Executive What this job involves DUTIES AND RESPONSIBILITIES Understand JLL IFM Service contract. Take over the Site, Actively call out snags and snag closure. Vendor Management aligning with all supplier to establish and maintain operational stability, compliance score, timely execution of work and cost efficiency and KPI meeting with suppliers. Operational issues on real time basis which requires assistance, guidance and approval. Landlord Management Aligning with Landlord to timely resolve issue, invoice processing. Participate in Emergency Evacuation procedures including crisis management and business continuity. Forecast budget and manage the same within negligible variance. Interacting with Intel SPOC for monthly walkthrough, on demand request etc. Advice the Site Manager on implementing ideas, cost saving etc. Tracking & control Inventory, expense, invoice. Ensure adherence to policies and procedures applicable to the FM function. Plan, organize and arrange any event for JLL and Intel. Ensure compliance of regulations / requirements of JLL management and Intel. Provide assistance in general administrative activities as required. KPI meetings with supplier. Regular meeting with Admins to understand the day to day requirement Any other duties as and when required by the direct Manager/ Intel SPOC. LEADERSHIP Stack holder management Aligning with CS Spoc, Admins and BU. People / Team Management To manage team of HK team , mail room Work in partnership with CS spoc and JLL SME team to implement strategies, policies, and services to increase employee satisfaction & reduce organizational and operational Risk. Set team targets & monitors performance Assist and mentor subordinates on standards and practices Sound like you? To apply you need to have Any Graduate with minimum 05-06 years of experience in facilities Management & minimum 2 years of experience at AFM level. English-excellent written and oral communication skills Mandatory Knowledge of Local language Advantage Knowledge & Proficiency on: Soft Services knowledge Good Administrative skills People Management Experience in direct management of 2-4 employees Advantage Work Experience in international organization- Advantage What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Location On-site Bengaluru, KA Scheduled Weekly Hours: 48 JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

remote typeOn-site locationsBengaluru, KA time typeFull time posted onPosted 3 Days Ago job requisition idREQ423816 Senior Soft Services Executive What this job involves DUTIES AND RESPONSIBILITIES Understand JLL IFM Service contract. Take over the Site, Actively call out snags and snag closure. Vendor Management aligning with all supplier to establish and maintain operational stability, compliance score, timely execution of work and cost efficiency and KPI meeting with suppliers. Operational issues on real time basis which requires assistance, guidance and approval. Landlord Management Aligning with Landlord to timely resolve issue, invoice processing. Participate in Emergency Evacuation procedures including crisis management and business continuity. Forecast budget and manage the same within negligible variance. Interacting with Intel SPOC for monthly walkthrough, on demand request etc. Advice the Site Manager on implementing ideas, cost saving etc. Tracking & control Inventory, expense, invoice. Ensure adherence to policies and procedures applicable to the FM function. Plan, organize and arrange any event for JLL and Intel. Ensure compliance of regulations / requirements of JLL management and Intel. Provide assistance in general administrative activities as required. KPI meetings with supplier. Regular meeting with Admins to understand the day to day requirement Any other duties as and when required by the direct Manager/ Intel SPOC. LEADERSHIP Stack holder management Aligning with CS Spoc, Admins and BU. People / Team Management To manage team of HK team , mail room Work in partnership with CS spoc and JLL SME team to implement strategies, policies, and services to increase employee satisfaction & reduce organizational and operational Risk. Set team targets & monitors performance Assist and mentor subordinates on standards and practices Sound like you? To apply you need to have Any Graduate with minimum 05-06 years of experience in facilities Management & minimum 2 years of experience at AFM level. English-excellent written and oral communication skills Mandatory Knowledge of Local language Advantage Knowledge & Proficiency on: Soft Services knowledge Good Administrative skills People Management Experience in direct management of 2-4 employees Advantage Work Experience in international organization- Advantage What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Location On-site Bengaluru, KA Scheduled Weekly Hours: 48 JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

remote typeOn-site locationsNoida, UP time typeFull time posted onPosted 3 Days Ago job requisition idREQ424306 Facility Executive Work Dynamics What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, youll oversee the propertys day-to-day operations and ensure that all administrative functions and facility services are covered. Likewise, youll strive for continuous improvement in the process. Shift Registers for Housekeeping Shift Rosters for HK/Pantry/Office boys Client Satisfaction Closure of helpdesk complaints Youll also keep an eye out on the propertys supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, youll manage supply and service contracts as approved by clients. Daily meeting floor Admins. Meeting End user / Line Managers & Directors for Feedback on improvement areas. Daily Round twice a day corner to corner to entire Facility. Maintain Stock at site related to HK and Pantry Consumables. Follow up weekly Movements and update to SPOC. Follow up for Daily Townhall & Client visit arrangements. Sending Daily, Weekly & monthly reports on timeline. Follow up with Scarp vendors to remove Scrap on time. Daily Manpower reports. Keep a track & Daily updates on Biometrics and Check tool. Sync up with Tech Executives on site for site specific Snags. In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, youll take on difficult issues and seek out opportunities to improve operations. Youll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. Achieve Key Performance Indicators and Service Level Agreements targets. To provide administrative support to the Facility Management team. Implementation of client specific app-based tools. In addition, youll carry out routine service audits to ensure that the team maintains its overall performance. Youll also oversee creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you? To apply you need to have: Strong knowledge of facility / building / property operations Playing a key role, the ideal candidate holds a Degree or Diploma in Hotel management / Graduate with Building management experience and at least 3 to 5 years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. You have to act as backup / reliver for the resources deployed in the City. Solid background in team management. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives Preferred Skills: - Experience in Facilities Management is required. Strong Customer Service focus Excellent people skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable Demonstrated experience with client reporting and preparation of reports required. Being Analytical and Meticulous Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply Today! Location On-site Noida, UP Scheduled Weekly Hours: 48 JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

remote typeOn-site locationsNoida, UP time typeFull time posted onPosted 3 Days Ago job requisition idREQ424314 Facilities Executive -Soft Services Work Dynamics About The Role JLL supports the Whole You, personally and professionally. What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, youll oversee the propertys day-to-day operations and ensure that all administrative functions and facility services are covered. Likewise, youll strive for continuous improvement in the process. Shift Registers for Housekeeping Shift Rosters for HK/Pantry/Office boys Client Satisfaction Closure of helpdesk complaints Youll also keep an eye out on the propertys supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, youll manage supply and service contracts as approved by clients. Daily meeting floor Admins. Meeting End user / Line Managers & Directors for Feedback on improvement areas. Daily Round twice a day corner to corner to entire Facility. Maintain Stock at site related to HK and Pantry Consumables. Follow up weekly Movements and update to SPOC. Follow up for Daily Townhall & Client visit arrangements. Sending Daily, Weekly & monthly reports on timeline. Follow up with Scarp vendors to remove Scrap on time. Daily Manpower reports. Keep a track & Daily updates on Biometrics and Check tool. Sync up with Tech Executives on site for site specific Snags. In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, youll take on difficult issues and seek out opportunities to improve operations. Youll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. Achieve Key Performance Indicators and Service Level Agreements targets. To provide administrative support to the Facility Management team. Implementation of client specific app-based tools. In addition, youll carry out routine service audits to ensure that the team maintains its overall performance. Youll also oversee creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you? To apply you need to have: Strong knowledge of facility / building / property operations Playing a key role, the ideal candidate holds a Degree or Diploma in Hotel management / Graduate with Building management experience and at least 3 to 5 years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. You have to act as backup / reliver for the resources deployed in the City. Solid background in team management. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives Preferred Skills: - Experience in Facilities Management is required. Strong Customer Service focus Excellent people skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable Demonstrated experience with client reporting and preparation of reports required. Being Analytical and Meticulous Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply Today! Location On-site Noida, UP Scheduled Weekly Hours: 48 JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

Key Responsibilities Perform regular inspections, maintenance, and troubleshooting of MEP systems supporting IT infrastructure Monitor and maintain critical building systems including HVAC, electrical systems, UPS and cooling systems for server rooms/data centers Respond to and resolve facility-related emergencies and service requests in a timely manner Coordinate with vendors and contractors for specialized maintenance and repairs Ensure compliance with safety regulations, building codes, and industry standards Maintain accurate documentation of maintenance activities, equipment inventories, and system performance Participate in facility improvement projects and equipment upgrades Collaborate with IT teams to understand and support their infrastructure requirements Develop and implement preventive maintenance schedules for critical equipment Monitor energy usage and recommend efficiency improvements To Overlook soft service operations To provide administrative support to the Facilities Management team . To ensure timely and accurate completion FM reports. Be accessible for escalation of all FM related issues . Oversee the Helpdesk work process which include closure & TT. Provide management advice to Helpdesk operators for escalated issues and keep track of recurrent issues and provide solution so that the same should not repeated. Ensure planning and execution of all preparation required for Conferences meetings of the client as well as VIP visits scheduled during the shift Oversee the Mailroom process Capture and document information on cost savings and provide reports whenever required Take rounds of the areas within the campus ensure that they are maintained to its higher standard of spoken inside the building the for housekeeping and upkeep. Oversee the Housekeeping Services. Keep tracker of the overall service delivery assessment of HK vendor. Ensure Coordination meetings with vendor for resolution of service issues. Ensure that the quality and quantity of the food supplies are meeting the requirements. When the food supplies run out, escalate the matter to the caterers management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them. Overall coordination with all service providing vendors. Take rounds of the spaces with in the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division. Operational Risk Management Update and implement Emergency Response plan; drills etc as required After office hours Facilities assistance response Operational Audits and Compliance. Escalation of Incidents/Problems Meet or exceed best practice in provision of services through contracts Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager. Effective management of the team. Overall client satisfaction by achieving SLA targets. Timely resolution of helpdesk complaints. Effective team coordination of direct and vendor staff for efficient service delivery Sound like you To apply you need to be: Will have responsibility for the management of a wide range of issues. Managing, day-to-day operations. Relieving Facility Managers on his Leave days. Will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from Client staff and arrangements pertaining to all operating expenditures. Well-groomed and presentable all the time. Good communication Skills