Underwriting Supervisor

💻 Job Type: Full-time

🖥️ Experience Required: 2+ years

📍Location: Gurugram / In-office

⌛ Work timings - 5:30 PM IST - 2:30 AM IST

InCommon is hiring on behalf of a US-based rental-platform startup that streamlines tenant screening and approval for property managers with tools like identity verification, income verification, fraud detection, and document analysis — helping landlords make fair, fast, and reliable leasing decisions.

Position Summary

Lead, coach, and support a team of Underwriters, Leads, Coordinators, and new hires. Drive performance, training, and professional development to ensure consistent, high-quality underwriting operations.

Key Responsibilities

• Manage and coach underwriters; oversee daily performance
• Lead hiring, onboarding, and team training sessions
• Address performance gaps and support coaching with leads
• Deliver retraining and coaching based on QA results and PIPs
• Communicate process/policy updates and maintain documentation
• Monitor KPIs, QA errors, and track performance metrics
• Support daily backlog sweeps and operational escalations
• Partner with the Manager of Leads to align performance and tools

Qualifications

• Proven experience in underwriting, coaching, or team management
• Strong communication, organization, and interpersonal skills
• Ability to identify and address performance issues
• Skilled in group training and one-on-one coaching
• Solid understanding of underwriting processes and QA standards
• Experience tracking KPIs and improvement plans