Travel Sales Consultant

Travelay

Position Overview

experienced, persuasive, and customer-oriented Travel Sales Consultants

convert inquiries into confirmed bookings

Key Responsibilities

• Handle

  inbound calls

  from global customers seeking to book or modify flights, travel packages, or ancillary services.

• Identify customer needs

  , offer suitable travel options, and deliver accurate fare quotes.

• Promote upselling

  opportunities — including upgrades, travel insurance, and value-added packages.
• Maintain in-depth knowledge of

  global airlines, routes, GDS fares, and promotions

  to ensure best pricing and routing.
• Ensure

  accurate booking entries

  in the CRM or GDS system and coordinate with ticketing and fulfillment teams.
• Follow

  Travelay’s call quality, compliance, and PCI DSS standards

  at all times.
• Achieve and exceed

  monthly sales, conversion, and quality performance targets

  .
• Build lasting customer relationships through

  trust, empathy, and product knowledge

  .
• Coordinate with post-sales and customer care teams for smooth ticket delivery and after-sales support.
  

Required Skills & Qualifications

• Minimum

  1–3 years of experience

  in

  travel sales / airline booking / call center (inbound or outbound)

  .
• Proficiency in

  flight search, fare rules, exchanges, and reissues

  (GDS experience preferred – Amadeus, Sabre, or Galileo).
• Excellent

  communication skills in English

  (additional languages are a plus).
• Strong

  salesmanship, persuasion, and closing skills

  .
• Ability to work in

  24/7 rotational shifts

  , including weekends or holidays.
• Attention to detail and ability to handle multiple calls simultaneously.
• Strong knowledge of

  international routes, fare types, and airline alliances

  .
• Familiarity with

  payment processing, invoicing, and refund workflows

  is an advantage.

Preferred Qualities

• A passion for travel and helping people explore the world.
• Proven ability to meet or exceed targets in high-volume sales environments.
• Calm and composed under pressure — especially during irregular operations or schedule changes.
• Tech-savvy and quick learner with CRM or booking tools.
  

What We Offer

• Competitive base salary +

  high sales incentives and bonuses

  .
• Global exposure — interact with travelers from every continent.
• Growth and leadership opportunities within a rapidly expanding global brand.
• Comprehensive training on

  Travelay systems, tools, and compliance standards

  .
• Supportive team culture focused on performance, discipline, and excellence.
  

Join the Human-First Travel Revolution

At Travelay, every booking starts with a conversation — and every conversation starts with a human.

drive to sell, the passion to serve, and the confidence to lead conversations