About Us: Fayyaz Travels is a dynamic and rapidly growing travel company based in the vibrant city of Singapore. Our commitment to providing flexible and affordable travel services has made us a trusted name in the industry. We specialize in outbound and inbound tours, business travel, ticket bookings, hotel reservations, and creating unforgettable travel experiences for our clients. Overview: Sales Coordinators are the operational backbone of our travel sales team. Once a sale is confirmed, they take over the end-to-end coordination to bring the itinerary to life. While not client-facing most of the time, they ensure everything behind the scenes runs smoothly — from liaising with suppliers to managing logistics, timelines, documents, and itineraries. They’re not just “admin” — they’re the ones who ensure every holiday actually happens the way it’s promised. Core Responsibilities: 1. Post-Sales Execution Take over once the travel consultant closes a sale. Review confirmed client preferences and booking details to begin backend fulfilment. Create and finalise full travel itineraries, ensuring all inclusions match what was promised (e.g. flights, transfers, hotels, tours, activities). Ensure itineraries are logical — correct time zones, realistic durations, smooth transitions, and aligned to client needs. 2. Vendor and Supplier Coordination Liaise with global suppliers, local ground handlers, airlines, hotels, and activity vendors to confirm bookings. Request rates, confirm availability, negotiate where needed, and lock in services. Follow up on confirmations and ensure vouchers, tickets, and service details are received on time. Resolve supplier-related issues swiftly to avoid client disruption. 3. Itinerary & Document Management Create polished, client-ready itineraries with all logistical details. Compile booking confirmations, visa docs, insurance policies, travel advisories and emergency contact info. Maintain clear and professional formatting in all materials sent to clients. 4. Internal Coordination Work closely with Travel Consultants to ensure all client expectations are met. Flag any discrepancies, timing issues, or operational challenges early. Ensure the consultant is kept in the loop and that client-facing staff are updated on logistics. 5. Pricing and Costing Support consultants with backend costings, price breakdowns, and updates from suppliers. Ensure profitability is maintained by double-checking mark-ups and package costs. Update and manage internal rate sheets as needed. 6. Administrative and Tracker Ownership Maintain and update internal trackers (booking status, payment milestones, visa submissions, etc). Handle all filing, naming conventions, folder structures, and CRM/log updates with consistency. Keep Excel sheets accurate and current to avoid any slip-ups. Must-Have Skills & Qualities: Strong itinerary planning ability, with common sense around geography, transit times, and realistic day planning. Attention to detail – nothing falls through the cracks, from dates and names to pick-up timings. Organisation-first mindset – excellent at juggling multiple bookings, timelines, and stakeholders. Excellent Excel skills – familiar with formulas, formatting, and managing large spreadsheets. Stakeholder management – knows how to speak to suppliers, partners, and consultants professionally. Comfortable with admin – systematic, process-driven, and meticulous about data accuracy. Basic pricing knowledge – can build costing sheets, apply mark-ups, and understand rate cards. Flexible but firm – able to adapt to changes, chase suppliers, and enforce deadlines. Reporting Line: Reports to the Travel Sales Manager / Head of Sales, but works daily with assigned Travel Consultants and occasionally supports others when required. Optional but Useful: Experience with B2B agency tools, GDS, or DMC platforms. Prior work in inbound/outbound travel agencies. Understanding of visa or insurance processes. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Work from home Application Question(s): Are you happy to work on Singapore hours? For this position, you'll need to supply your own equipment, including a laptop and a stable internet connection. Are you equipped with both? Experience: travel agency: 1 year (Required) Language: English (Required) Application Deadline: 29/08/2025