About Us: Fayyaz Travels is a dynamic and rapidly growing travel company based in the vibrant city of Singapore. Our commitment to providing flexible and affordable travel services has made us a trusted name in the industry. We specialize in outbound and inbound tours, business travel, ticket bookings, hotel reservations, and creating unforgettable travel experiences for our clients. Overview: Sales Coordinators are the operational backbone of our travel sales team. Once a sale is confirmed, they take over the end-to-end coordination to bring the itinerary to life. While not client-facing most of the time, they ensure everything behind the scenes runs smoothly — from liaising with suppliers to managing logistics, timelines, documents, and itineraries. They’re not just “admin” — they’re the ones who ensure every holiday actually happens the way it’s promised. Core Responsibilities: 1. Post-Sales Execution Take over once the travel consultant closes a sale. Review confirmed client preferences and booking details to begin backend fulfilment. Create and finalise full travel itineraries, ensuring all inclusions match what was promised (e.g. flights, transfers, hotels, tours, activities). Ensure itineraries are logical — correct time zones, realistic durations, smooth transitions, and aligned to client needs. 2. Vendor and Supplier Coordination Liaise with global suppliers, local ground handlers, airlines, hotels, and activity vendors to confirm bookings. Request rates, confirm availability, negotiate where needed, and lock in services. Follow up on confirmations and ensure vouchers, tickets, and service details are received on time. Resolve supplier-related issues swiftly to avoid client disruption. 3. Itinerary & Document Management Create polished, client-ready itineraries with all logistical details. Compile booking confirmations, visa docs, insurance policies, travel advisories and emergency contact info. Maintain clear and professional formatting in all materials sent to clients. 4. Internal Coordination Work closely with Travel Consultants to ensure all client expectations are met. Flag any discrepancies, timing issues, or operational challenges early. Ensure the consultant is kept in the loop and that client-facing staff are updated on logistics. 5. Pricing and Costing Support consultants with backend costings, price breakdowns, and updates from suppliers. Ensure profitability is maintained by double-checking mark-ups and package costs. Update and manage internal rate sheets as needed. 6. Administrative and Tracker Ownership Maintain and update internal trackers (booking status, payment milestones, visa submissions, etc). Handle all filing, naming conventions, folder structures, and CRM/log updates with consistency. Keep Excel sheets accurate and current to avoid any slip-ups. Must-Have Skills & Qualities: Strong itinerary planning ability, with common sense around geography, transit times, and realistic day planning. Attention to detail – nothing falls through the cracks, from dates and names to pick-up timings. Organisation-first mindset – excellent at juggling multiple bookings, timelines, and stakeholders. Excellent Excel skills – familiar with formulas, formatting, and managing large spreadsheets. Stakeholder management – knows how to speak to suppliers, partners, and consultants professionally. Comfortable with admin – systematic, process-driven, and meticulous about data accuracy. Basic pricing knowledge – can build costing sheets, apply mark-ups, and understand rate cards. Flexible but firm – able to adapt to changes, chase suppliers, and enforce deadlines. Reporting Line: Reports to the Travel Sales Manager / Head of Sales, but works daily with assigned Travel Consultants and occasionally supports others when required. Optional but Useful: Experience with B2B agency tools, GDS, or DMC platforms. Prior work in inbound/outbound travel agencies. Understanding of visa or insurance processes. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Work from home Application Question(s): Are you happy to work on Singapore hours? For this position, you'll need to supply your own equipment, including a laptop and a stable internet connection. Are you equipped with both? Experience: travel agency: 1 year (Required) Language: English (Required) Application Deadline: 29/08/2025
About Us: Fayyaz Travels is a dynamic and rapidly growing travel company based in the vibrant city of Singapore. Our commitment to providing flexible and affordable travel services has made us a trusted name in the industry. We specialize in outbound and inbound tours, business travel, ticket bookings, hotel reservations, and creating unforgettable travel experiences for our clients. Job Description: We are seeking a dynamic and results-oriented individual to join our team as a Sales-focused Travel Consultant. The ideal candidate will possess exceptional interpersonal skills, a knack for building rapport with clients, and a proven ability to drive sales in a fast-paced environment. As a Travel Consultant, you will be responsible for providing personalized travel services, creating unforgettable experiences for our clients, and maximizing revenue through effective sales techniques. Job Responsibilities: Client Relationship Management: Build strong relationships with clients by understanding their travel preferences, needs, and budget constraints. Communicate with clients via phone, email, and online meetings to provide personalized travel recommendations and address any inquiries or concerns. Maintain regular contact with clients to keep them informed of travel deals, promotions, and updates. Sales and Revenue Generation: Utilize exceptional sales skills to promote and sell a wide range of travel products and services, including flights, hotels, cruises, tours, and travel insurance. Meet and exceed sales targets by actively identifying opportunities to upsell and cross-sell additional services. Negotiate prices and terms with suppliers to secure the best deals for clients while maximizing profitability for the agency. Product Knowledge and Expertise: Stay up to date on the latest travel trends, destinations, and industry developments. Continuously expand knowledge of various travel products, including accommodations, transportation options, and tour packages. Tailor travel recommendations to match the unique preferences and interests of each client. Customer Service Excellence: Provide exceptional customer service throughout the entire travel booking process, from initial inquiry to post-trip follow-up. Handle any issues or complaints promptly and professionally, striving to exceed client expectations and ensure complete satisfaction. Anticipate potential problems or challenges and proactively offer solutions to mitigate risks and enhance the overall customer experience. Qualifications: Proven track record of success in a sales-driven role, preferably within the travel industry. Exceptional interpersonal skills with the ability to engage clients, build trust, and establish long-term relationships. Strong communication skills, both verbal and written, with a keen attention to detail. Ability to thrive in a fast-paced environment and effectively manage multiple priorities simultaneously. Passion for travel and a genuine desire to create unforgettable experiences for clients. Requirements: Poly-holder/Diploma in Tourism or Hospitality Management are welcome to apply. 4+ years of experience in a similar role, with a proven track record. Advanced Amadeus/Galileo knowledge and experience are desirable. In-depth knowledge of holiday package curation processes and industry best practices. Strong command of English (mandatory), Mandarin (preferred), and additional languages are a plus. Excellent communication, presentation, and interpersonal skills. Proven ability to work independently and think creatively. Proficiency in Excel or Google Sheets for data management. Location: Remote Job Type: Full-Time What We Offer: A dynamic and supportive work environment with opportunities for professional growth and development. Competitive salary and benefits package. The chance to work with a team of passionate travel enthusiasts. Flexible working arrangements. Fayyaz Travels is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Work from home