Sales Coordinator – Travel Support (Backend Operations)

About Us:

Fayyaz Travels is a dynamic and rapidly growing travel company based in the vibrant city of Singapore. Our commitment to providing flexible and affordable travel services has made us a trusted name in the industry. We specialize in outbound and inbound tours, business travel, ticket bookings, hotel reservations, and creating unforgettable travel experiences for our clients.

Overview:

Sales Coordinators are the operational backbone of our travel sales team. Once a sale is confirmed, they take over the end-to-end coordination to bring the itinerary to life. While not client-facing most of the time, they ensure everything behind the scenes runs smoothly — from liaising with suppliers to managing logistics, timelines, documents, and itineraries.

They’re not just “admin” — they’re the ones who ensure every holiday actually happens the way it’s promised.

Core Responsibilities:

1. Post-Sales Execution

• Take over once the travel consultant closes a sale.
• Review confirmed client preferences and booking details to begin backend fulfilment.
• Create and finalise full travel itineraries, ensuring all inclusions match what was promised (e.g. flights, transfers, hotels, tours, activities).
• Ensure itineraries are logical — correct time zones, realistic durations, smooth transitions, and aligned to client needs.

2. Vendor and Supplier Coordination

• Liaise with global suppliers, local ground handlers, airlines, hotels, and activity vendors to confirm bookings.
• Request rates, confirm availability, negotiate where needed, and lock in services.
• Follow up on confirmations and ensure vouchers, tickets, and service details are received on time.
• Resolve supplier-related issues swiftly to avoid client disruption.

3. Itinerary & Document Management

• Create polished, client-ready itineraries with all logistical details.
• Compile booking confirmations, visa docs, insurance policies, travel advisories and emergency contact info.
• Maintain clear and professional formatting in all materials sent to clients.

4. Internal Coordination

• Work closely with Travel Consultants to ensure all client expectations are met.
• Flag any discrepancies, timing issues, or operational challenges early.
• Ensure the consultant is kept in the loop and that client-facing staff are updated on logistics.

5. Pricing and Costing

• Support consultants with backend costings, price breakdowns, and updates from suppliers.
• Ensure profitability is maintained by double-checking mark-ups and package costs.
• Update and manage internal rate sheets as needed.

6. Administrative and Tracker Ownership

• Maintain and update internal trackers (booking status, payment milestones, visa submissions, etc).
• Handle all filing, naming conventions, folder structures, and CRM/log updates with consistency.
• Keep Excel sheets accurate and current to avoid any slip-ups.

Must-Have Skills & Qualities:

• Strong itinerary planning ability, with common sense around geography, transit times, and realistic day planning.
• Attention to detail – nothing falls through the cracks, from dates and names to pick-up timings.
• Organisation-first mindset – excellent at juggling multiple bookings, timelines, and stakeholders.
• Excellent Excel skills – familiar with formulas, formatting, and managing large spreadsheets.
• Stakeholder management – knows how to speak to suppliers, partners, and consultants professionally.
• Comfortable with admin – systematic, process-driven, and meticulous about data accuracy.
• Basic pricing knowledge – can build costing sheets, apply mark-ups, and understand rate cards.
• Flexible but firm – able to adapt to changes, chase suppliers, and enforce deadlines.

Reporting Line:

Reports to the Travel Sales Manager / Head of Sales, but works daily with assigned Travel Consultants and occasionally supports others when required.

Optional but Useful:

• Experience with B2B agency tools, GDS, or DMC platforms.
• Prior work in inbound/outbound travel agencies.
• Understanding of visa or insurance processes.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Work from home

Application Question(s):

• Are you happy to work on Singapore hours?
• For this position, you'll need to supply your own equipment, including a laptop and a stable internet connection. Are you equipped with both?

Experience:

• travel agency: 1 year (Required)

Language:

• English (Required)

Application Deadline: 29/08/2025