Travel Manager

Position: Travel Manager (Travel Desk)

Location: Sancoale, Goa.

Reporting to: Director

Job Type: Full-Time

Salary: As per industry standards

Role Overview

We are seeking a proactive and detail-oriented professional to manage our in-house Travel Desk. The role includes handling all aspects of domestic and international travel arrangement for in house employees, customers, guests, public and VIPs. The role includes responsibilities like ticketing, visas, hotel bookings, travel insurance, leisure and business travel planning for individuals and group across age categories – Children, Young adults, adults and senior citizens.

Key Responsibilities

• Plan and manage

  end-to-end travel arrangements

  (air, rail, bus) for business and personal travel.
• Handle

  visa documentation, processing, and follow-ups

  for various countries, including U.S.A, EU, UAE. SEAN, Schengen countries, etc.
• Book accommodation – hotels, service apartments, resorts – as per travel and budget requirements.
• Provide tailored

  travel itineraries

  for different age groups (Children, adults, elderly) incorporating events, sightseeing, and activities, including meet & greet, local transport, etc.
• Handle charters, both fixed wing and choppers (both owned and rented), maximizing revenue.
• Liaise with travel vendors, ticketing agents, consulates, and service providers.
• Maintain and track travel expenses, ensure cost – effective bookings and optimize travel budgets.
• Ensure compliance with company travel policies and safety standards.
• Coordinate emergency travel changes, cancellations, refunds and rescheduling.
• Handle travel insurance and medical / travel emergency assistance arrangements.
• Guide Marketing efforts, to get customers from the general public, other corporates and HNI clients.

Qualifications

• Bachelor’s Degree in Travel & Tourism, Hospitality, or related field.
• A diploma or MBA in travel / Tourism / Hospitality is a plus.

Other Skills

• Strong proficiency in

  English

  and ideally at least one more language (e.g., Hindi, or a foreign language like French, Spanish, or German for International coordination).
• Excellent

  computer Skills

  , including knowledge of Microsoft Office (Word, Excel, PowerPoint) and email communication tools.
• Multitasking under pressure with attention to detail.
• Excellent negotiation skills with vendors and service providers.
• Knowledge of Global Travel Trends, Visa Rules and cultural considerations.

Certifications

• IATA Certification

  (International Air Transport Association) – e.g., IATA Foundation in Travel & Tourism.

• GDS (Global Distribution System) Training

  – Proficiency in one or more systems like Amadeus, Galileo, Sabre, or Worldspan.

• Visa Documentation Training

  – Certification from a recognized travel institute or Visa Consultancy firm.

• Hotel & Travel Booking Platform Training

  – Experience or Certification in platforms like Booking.com, Expedia, MakeMyTrip, or corporate tools like concur.
• Optional:

  Customer Service or Soft Sills Certification

  – For handling client interactions with courtesy and professionalism.

Experience

• 3-5 Years of relevant experience

  in corporate travel desk operations or a travel agency handling both business and leisure travel.
• Proven experience with:
• Domestic & International Ticketing (air, rail, bus).
• Visa application and processing for multiple countries.
• Hotel reservation across various platforms.
• Planning customized itineraries that include events, sightseeing, and activities for varied age groups.
• Familiarity with corporate travel policies, budgeting, and travel insurance.
• Experience in coordinating group travel, family tours, and VIP arrangements.
• Ability to handle last minute changes, cancelation, or emergencies with agility.
• Strong vendor network – airlines, hotels, visa agents, local transport providers.

The ideal candidate should be able to carry out the responsibilities outlined above and build his own team, which will be a profit centre for the company with revenue targets and sales growth