Travel Desk Manager

Key Responsibilities:

Travel Planning & Booking

• Plan and execute travel itineraries for employees, ensuring economical and safe options. Book international and domestic air tickets, hotels, and local transportation.
• Handle urgent and last-minute travel requirements.

Visa & Immigration Management

• Coordinate with embassies, consulates, and visa agents to ensure timely visa issuance.
• Maintain a checklist of visa requirements per country and guide travelers accordingly.
• Keep updated with global travel advisories and immigration laws.
• Arrange for airport pickup and drop, intercity transportation, and local travel assistance.
• Coordinate with drivers/agencies for vehicle availability in India and abroad.

Vendor Management

• Maintain and negotiate relationships with travel agents, hotels, airlines, transport providers.
• Monitor service quality, cost efficiency, and adherence to service-level agreements (SLAs).
• Establish and manage an in-house travel desk.
• Develop SOPs, maintain travel logs, dashboards, MIS, and monthly reports.
• Handle 24x7 assistance and coordination through phone/email for traveling staff.
• Enforce travel policies, expense limits, and travel class eligibility.
• Monitor travel expenses and suggest cost-saving strategies without compromising comfort/safety.

Emergency Support

• Provide assistance during travel disruptions (flight delays, cancellations, health issues).
• Ensure travelers are supported in crisis situations (lost documents, border issues, etc.).

Customer Service & Internal Coordination

• Liaise with HR/Admin/Finance/Project teams to gather requirements and approvals.
• Offer courteous, solution-oriented, and prompt service to employees.

Key Requirements:

• Location : Mumbai

• Experience:

• Minimum 812 years of experience in managing corporate travel.
• Experience in international travel coordination, especially in industrial/Oil & Gas/project-based sectors, is preferred.

• Education:

• Graduate in any discipline (preferably with certification in travel/tourism/management).