Travel Consultant

Role Overview:

We’re looking for a highly motivated, customer-obsessed, and performance-driven Travel Consultant to

join our core team at Trawill. In this role, You’ll be responsible for driving revenue by converting inbound

leads, upselling/cross-selling travel packages, understanding customer’s travel needs, crafting

customized luxury travel plans, and delivering a flawless journey from planning to post-trip follow-up.

This is a role for someone who thrives on consultative selling, enjoys designing meaningful travel

experiences, and is looking for long-term growth within a fast-evolving travel startup.

Key Responsibilities:

• Convert qualified leads into successful bookings through insightful consultation and persuasive selling.
• Design and customize interest-based travel itineraries that align with client preferences and budgets.
• Provide expert advice on destinations, accommodations, activities, visas, and flights.
• Own the entire sales cycle from inquiry to booking, on-trip support, and post-trip feedback.
• Consistently follow up via calls, WhatsApp, and email to drive timely conversions.
• Upsell and cross-sell relevant add-ons and premium experiences to increase revenue per client.
• Maintain accurate and up-to-date records in the CRM; ensure high standards of process hygiene.
• Follow internal SOPs diligently across communication, documentation, and coordination workflows.
• Leverage AI tools (e.g., ChatGPT, itinerary builders) to streamline proposals and improve efficiency.
• Ensure post-sales service excellence by proactively resolving client queries or trip-related issues.
• Take complete ownership of assigned tasks and consistently meet or exceed performance targets.

Experience:

• Minimum 3 years of experience in B2C/B2B travel sales, tourism, or hospitality.
• Strong exposure to international destinations, customer servicing, and package pricing.

Skills:

• Excellent communication, negotiation and persuasion skills.
• Comfortable using AI-based tools (ChatGPT, itinerary generators, etc.) for travel planning and communication.
• Strong grasp of CRM platforms.
• Self-disciplined, organized, and goal-oriented.
• Comfortable working in a target-driven and fast-paced environment.