Travel Consultant

Role & responsibilities

Key Responsibilities:

• GDS Operations: Proficiently manage all aspects of international ticketing using

Amadeus, Galileo, and other major Global Distribution Systems (GDS). This includes,

but is not limited to, flight searches, itinerary creation, fare construction, and ticket

issuance.

• Ticketing Expertise: Demonstrate in-depth knowledge of airline rules and regulations

pertaining to international ticketing, including fare classes, baggage allowances, and

special service requests.

• Seat Management: Effectively handle seat blocking and manage preferred seating

arrangements for travelers.

• Routing & Itinerary Optimization: Advise on optimal routing options, considering

cost-effectiveness, travel time, and traveler preferences, while adhering to airline and

client policies.

• Post-Ticketing Management: Expertly manage cancellations, refunds, and re-issuance

of international tickets in compliance with airline policies and GDS procedures.

• No-Show Management: Understand and apply no-show rules to minimize penalties and

ensure accurate record-keeping.

• ADM Reconciliation: Proactively manage and resolve Airline Debit Memos (ADMs)

from airlines, ensuring financial accuracy and minimizing discrepancies.

• Airline Relationship Management: Cultivate and maintain good connect with the

Airline fraternity to facilitate smooth operations, negotiate favorable terms, and resolve

complex issues efficiently.

• Client & Stakeholder Support: Provide exceptional support to the client's employees

and internal stakeholders, ensuring their travel needs are met with high efficiency and

professionalism.

• Cost Optimization: Continuously identify opportunities for savings on international

ticketing, utilizing GDS functionalities and airline relationships to secure the best possible

fares and routes.

• Shift Work: Be willing to work in shifts for approximately one week in a month, which will

include weekend shifts (Saturday and Sunday). This is essential to provide continuous

support to our client.

• Professional Conduct: Maintain a well-mannered and professional demeanor at all

times, representing Cleartrip with integrity and providing a positive experience for all

interactions.

Required Skills and Qualifications:

• Minimum of 3-5 years of proven experience in international ticketing within a corporate

travel or travel agency environment.

• Mandatory hands-on expertise in Amadeus and Galileo GDS. Experience with other

GDS systems is a significant advantage.

• Comprehensive understanding of international fare rules, ticketing procedures, and

airline policies.

• Demonstrated experience in seat blocking, routing, and post-ticketing operations

(cancellations, refunds, re-issuance).

• Strong knowledge of no-show rules and ADM management.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Problem-solving attitude with a keen eye for detail.
• Customer-centric approach with a focus on client satisfaction.
• Flexibility to work in rotational shifts, including weekends (one week per month).
• Proficiency in English (written and spoken). Knowledge of Hindi or other regional

languages is a plus.

Preferred Qualifications:

• Certification in Amadeus and/or Galileo GDS.
• Experience working with large corporate clients.
• Prior experience in a role requiring direct interaction with airlines for dispute resolution or

special requests.

Preferred candidate profile

Any