289 Adm Jobs

Role & responsibilities Sutherland is hiring experienced ADM specialist /PRA specialist/Sales and Flawn specialis t skilled in Amadeus . Ideal candidates will have hands-on experience in fare audit , refunds ,interline inward and outward ,PRA , SPA ,BSP with a focus on delivering top-notch service. Preferred candidate profile Manage refunds and fare audit (Flawn) Should have worked on fare calculations and disputes Experience on SPA and Source Code Having knowledge of PRA Revenue Accounting Having experience of Interline Inward and Outward is Mandatory Booking of Sales Receivables/Receipts/Invoices/Credit Note Identification of under collection (BSP/MCO/EMD Over-utilization/Unreported Sales/Dual Utilization) Error Clearing-• Quality check of tickets Having experience of SLA Deliverables Qualifications & Skills: Minimum: 12th pass or higher with IATA Certification Experience: Minimum 2-8 yrs experience . Why Join Us: Join a global leader in customer experience and travel services, offering competitive pay, performance-based incentives, career growth opportunities and a supportive training environment with world-class tools. Note: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Urgent Vacancy Agency channel Designation:- Unit Manager Exp :- Min :-1-3 Year exp In life insurance sales, any sales exp , Banking sales, Casa sales, Agency sales Ctc- 5 LPA+2500 Travelling allowances per month +Incentive contact :- Hr 9325687615 Required Candidate profile Any sales Candidate, Life insurance, Health insurance, General insurance, Banking sales, Casa sales, Loan sales Agency, Direct, Banca, cross sales

We are seeking a results-driven IT leader with a strong track record in IT Services to lead Pre-Sales for Managed Services (MS) IT and Application Development & Maintenance (ADM) across the Middle East and Africa You are accountable for MSIT/ADM business contract renewal, farming and expansion and supporting business development engagement when is needed You will take the Role of End-to-end CSR Post SDP1 for all qualified opportunities Reporting to the Head of BOS IT Services, you will collaborate with Sales, SDU India, Domains, and MA Strategy and business development entities to ensure competitive solutions for effective delivery fulfilling customers requirements and expectations, What you will do: Serve as the primary engagement lead for contract renewals and business expansion across the MS IT & ADM portfolio, Coordinate and orchestrate with internal teams (Sourcing, SDU, CU, BA) to secure optimal solution and offers for customers, Ensure customer satisfaction by delivering solutions that maximize value and efficient service, Drive profitable deals, risk mitigation, and support pre-sales, sales, delivery, and lifecycle management, Oversee on-time, on-budget project delivery, Represent Ericsson interests within customer related to MSIT/ADM, providing insights on lifecycle management and operations, Promote operational efficiency, process improvements, and automation to enhance quality and project margins Leadership Expectations Demonstrate cross-functional leadership, mobilizing support across functions and teams, Exhibit strong collaboration, communication, and fact-based decision-making, Foster a people-centric leadership style with empathy, Sales & Customer Focus Proven ability to drive multi-million-dollar sales and manage complex contracts, Deep knowledge of contracting, commercial models (fixed price, capacity-based), and customer operations in Core, IT (OSS/BSS), and ADM, Translate portfolio capabilities into business value for customers, Lead technical and business discussions at all levels, including customersD and C-suite and Ericsson main stakeholders, Identify and manage risks, with a focus on simplification and cost optimization, Experience in consultative selling, identifying strategic opportunities, and business justification, Functional & Technical Expertise In-depth experience with MS IT, LCM, and ADM best practices and delivery, Demonstrated financial improvements and cost savings, Experience in continuous improvement for mainIT systems, enhancing customer satisfaction and KPIs, Expertise in Ericsson Service Delivery processes, agile and DevOps models, Strong knowledge of OSS/BSS/Cloud NFViO, Agile/SAFe, ALM tools, DevOps toolchains, automation, and emerging technologies (Cloud, OPNFV, Containers, Microservices), The skills you bring: University degree in Business, Engineering, or ICT, 5+ years in MSIT/ADM presales, 5+ years in delivery of Managed Services and/or ADM, 10+ years in the telecom network industry, Strong record of sales and C-level engagement, Proven delivery experience in the domain,

We are seeking a results-driven IT leader with a strong track record in IT Services to lead Pre-Sales for Managed Services (MS) IT and Application Development & Maintenance (ADM) across the Middle East and Africa You are accountable for MSIT/ADM business contract renewal, farming and expansion and supporting business development engagement when is needed You will take the Role of End-to-end CSR Post SDP1 for all qualified opportunities Reporting to the Head of BOS IT Services, you will collaborate with Sales, SDU India, Domains, and MA Strategy and business development entities to ensure competitive solutions for effective delivery fulfilling customers requirements and expectations, What you will do: Serve as the primary engagement lead for contract renewals and business expansion across the MS IT & ADM portfolio, Coordinate and orchestrate with internal teams (Sourcing, SDU, CU, BA) to secure optimal solution and offers for customers, Ensure customer satisfaction by delivering solutions that maximize value and efficient service, Drive profitable deals, risk mitigation, and support pre-sales, sales, delivery, and lifecycle management, Oversee on-time, on-budget project delivery, Represent Ericsson interests within customer related to MSIT/ADM, providing insights on lifecycle management and operations, Promote operational efficiency, process improvements, and automation to enhance quality and project margins Leadership Expectations Demonstrate cross-functional leadership, mobilizing support across functions and teams, Exhibit strong collaboration, communication, and fact-based decision-making, Foster a people-centric leadership style with empathy, Sales & Customer Focus Proven ability to drive multi-million-dollar sales and manage complex contracts, Deep knowledge of contracting, commercial models (fixed price, capacity-based), and customer operations in Core, IT (OSS/BSS), and ADM, Translate portfolio capabilities into business value for customers, Lead technical and business discussions at all levels, including customersD and C-suite and Ericsson main stakeholders, Identify and manage risks, with a focus on simplification and cost optimization, Experience in consultative selling, identifying strategic opportunities, and business justification, Functional & Technical Expertise In-depth experience with MS IT, LCM, and ADM best practices and delivery, Demonstrated financial improvements and cost savings, Experience in continuous improvement for mainIT systems, enhancing customer satisfaction and KPIs, Expertise in Ericsson Service Delivery processes, agile and DevOps models, Strong knowledge of OSS/BSS/Cloud NFViO, Agile/SAFe, ALM tools, DevOps toolchains, automation, and emerging technologies (Cloud, OPNFV, Containers, Microservices), The skills you bring: University degree in Business, Engineering, or ICT, 5+ years in MSIT/ADM presales, 5+ years in delivery of Managed Services and/or ADM, 10+ years in the telecom network industry, Strong record of sales and C-level engagement, Proven delivery experience in the domain,

We are seeking a results-driven IT leader with a strong track record in IT Services to lead Pre-Sales for Managed Services (MS) IT and Application Development & Maintenance (ADM) across the Middle East and Africa You are accountable for MSIT/ADM business contract renewal, farming and expansion and supporting business development engagement when is needed You will take the Role of End-to-end CSR Post SDP1 for all qualified opportunities Reporting to the Head of BOS IT Services, you will collaborate with Sales, SDU India, Domains, and MA Strategy and business development entities to ensure competitive solutions for effective delivery fulfilling customers requirements and expectations, What you will do: Serve as the primary engagement lead for contract renewals and business expansion across the MS IT & ADM portfolio, Coordinate and orchestrate with internal teams (Sourcing, SDU, CU, BA) to secure optimal solution and offers for customers, Ensure customer satisfaction by delivering solutions that maximize value and efficient service, Drive profitable deals, risk mitigation, and support pre-sales, sales, delivery, and lifecycle management, Oversee on-time, on-budget project delivery, Represent Ericsson interests within customer related to MSIT/ADM, providing insights on lifecycle management and operations, Promote operational efficiency, process improvements, and automation to enhance quality and project margins Leadership Expectations Demonstrate cross-functional leadership, mobilizing support across functions and teams, Exhibit strong collaboration, communication, and fact-based decision-making, Foster a people-centric leadership style with empathy, Sales & Customer Focus Proven ability to drive multi-million-dollar sales and manage complex contracts, Deep knowledge of contracting, commercial models (fixed price, capacity-based), and customer operations in Core, IT (OSS/BSS), and ADM, Translate portfolio capabilities into business value for customers, Lead technical and business discussions at all levels, including customersD and C-suite and Ericsson main stakeholders, Identify and manage risks, with a focus on simplification and cost optimization, Experience in consultative selling, identifying strategic opportunities, and business justification, Functional & Technical Expertise In-depth experience with MS IT, LCM, and ADM best practices and delivery, Demonstrated financial improvements and cost savings, Experience in continuous improvement for mainIT systems, enhancing customer satisfaction and KPIs, Expertise in Ericsson Service Delivery processes, agile and DevOps models, Strong knowledge of OSS/BSS/Cloud NFViO, Agile/SAFe, ALM tools, DevOps toolchains, automation, and emerging technologies (Cloud, OPNFV, Containers, Microservices), The skills you bring: University degree in Business, Engineering, or ICT, 5+ years in MSIT/ADM presales, 5+ years in delivery of Managed Services and/or ADM, 10+ years in the telecom network industry, Strong record of sales and C-level engagement, Proven delivery experience in the domain,

We are seeking a results-driven IT leader with a strong track record in IT Services to lead Pre-Sales for Managed Services (MS) IT and Application Development & Maintenance (ADM) across the Middle East and Africa You are accountable for MSIT/ADM business contract renewal, farming and expansion and supporting business development engagement when is needed You will take the Role of End-to-end CSR Post SDP1 for all qualified opportunities Reporting to the Head of BOS IT Services, you will collaborate with Sales, SDU India, Domains, and MA Strategy and business development entities to ensure competitive solutions for effective delivery fulfilling customers requirements and expectations, What you will do: Serve as the primary engagement lead for contract renewals and business expansion across the MS IT & ADM portfolio, Coordinate and orchestrate with internal teams (Sourcing, SDU, CU, BA) to secure optimal solution and offers for customers, Ensure customer satisfaction by delivering solutions that maximize value and efficient service, Drive profitable deals, risk mitigation, and support pre-sales, sales, delivery, and lifecycle management, Oversee on-time, on-budget project delivery, Represent Ericsson interests within customer related to MSIT/ADM, providing insights on lifecycle management and operations, Promote operational efficiency, process improvements, and automation to enhance quality and project margins Leadership Expectations Demonstrate cross-functional leadership, mobilizing support across functions and teams, Exhibit strong collaboration, communication, and fact-based decision-making, Foster a people-centric leadership style with empathy, Sales & Customer Focus Proven ability to drive multi-million-dollar sales and manage complex contracts, Deep knowledge of contracting, commercial models (fixed price, capacity-based), and customer operations in Core, IT (OSS/BSS), and ADM, Translate portfolio capabilities into business value for customers, Lead technical and business discussions at all levels, including customersD and C-suite and Ericsson main stakeholders, Identify and manage risks, with a focus on simplification and cost optimization, Experience in consultative selling, identifying strategic opportunities, and business justification, Functional & Technical Expertise In-depth experience with MS IT, LCM, and ADM best practices and delivery, Demonstrated financial improvements and cost savings, Experience in continuous improvement for mainIT systems, enhancing customer satisfaction and KPIs, Expertise in Ericsson Service Delivery processes, agile and DevOps models, Strong knowledge of OSS/BSS/Cloud NFViO, Agile/SAFe, ALM tools, DevOps toolchains, automation, and emerging technologies (Cloud, OPNFV, Containers, Microservices), The skills you bring: University degree in Business, Engineering, or ICT, 5+ years in MSIT/ADM presales, 5+ years in delivery of Managed Services and/or ADM, 10+ years in the telecom network industry, Strong record of sales and C-level engagement, Proven delivery experience in the domain,

We are seeking a results-driven IT leader with a strong track record in IT Services to lead Pre-Sales for Managed Services (MS) IT and Application Development & Maintenance (ADM) across the Middle East and Africa You are accountable for MSIT/ADM business contract renewal, farming and expansion and supporting business development engagement when is needed You will take the Role of End-to-end CSR Post SDP1 for all qualified opportunities Reporting to the Head of BOS IT Services, you will collaborate with Sales, SDU India, Domains, and MA Strategy and business development entities to ensure competitive solutions for effective delivery fulfilling customers requirements and expectations, What you will do: Serve as the primary engagement lead for contract renewals and business expansion across the MS IT & ADM portfolio, Coordinate and orchestrate with internal teams (Sourcing, SDU, CU, BA) to secure optimal solution and offers for customers, Ensure customer satisfaction by delivering solutions that maximize value and efficient service, Drive profitable deals, risk mitigation, and support pre-sales, sales, delivery, and lifecycle management, Oversee on-time, on-budget project delivery, Represent Ericsson interests within customer related to MSIT/ADM, providing insights on lifecycle management and operations, Promote operational efficiency, process improvements, and automation to enhance quality and project margins Leadership Expectations Demonstrate cross-functional leadership, mobilizing support across functions and teams, Exhibit strong collaboration, communication, and fact-based decision-making, Foster a people-centric leadership style with empathy, Sales & Customer Focus Proven ability to drive multi-million-dollar sales and manage complex contracts, Deep knowledge of contracting, commercial models (fixed price, capacity-based), and customer operations in Core, IT (OSS/BSS), and ADM, Translate portfolio capabilities into business value for customers, Lead technical and business discussions at all levels, including customersD and C-suite and Ericsson main stakeholders, Identify and manage risks, with a focus on simplification and cost optimization, Experience in consultative selling, identifying strategic opportunities, and business justification, Functional & Technical Expertise In-depth experience with MS IT, LCM, and ADM best practices and delivery, Demonstrated financial improvements and cost savings, Experience in continuous improvement for mainIT systems, enhancing customer satisfaction and KPIs, Expertise in Ericsson Service Delivery processes, agile and DevOps models, Strong knowledge of OSS/BSS/Cloud NFViO, Agile/SAFe, ALM tools, DevOps toolchains, automation, and emerging technologies (Cloud, OPNFV, Containers, Microservices), The skills you bring: University degree in Business, Engineering, or ICT, 5+ years in MSIT/ADM presales, 5+ years in delivery of Managed Services and/or ADM, 10+ years in the telecom network industry, Strong record of sales and C-level engagement, Proven delivery experience in the domain,

Role & responsibilities Preferred candidate profile Join a Rapidly Growing Life Insurance Team as a Cluster Business Manager (CBM)! Are you passionate about leadership and growth in the life insurance industry? We're hiring Cluster Business Managers (AM) with experience in Agency and Banca channels to join our fast-paced, high-reward team. LIMITED OPENINGS Interviews Happening This Week! Position Details Role: Cluster Business Manager (AM) Industry: Life Insurance (Agency &Channels) CTC: Up to 7.5 LPA Experience Required: Minimum 1 year Age Limit: Up to 45 years Job Type: On-roll, Permanent (No probation period join as a full-time employee from Day 1!) Qualifications: Graduate / Postgraduate in any discipline Why Join Us? Guaranteed hike and promotion every 6 months Fast-track career growth opportunities Lowest market targets – Easier to achieve your goals Continuous training & mentorship for you and your team Strong incentives and reward structures Robust career development support Key Responsibilities Recruit, train, and manage Business Managers (BMs) Ensure BMs build and train teams of Personal Financial Advisors (PFAs) Conduct regular team meetings to drive earnings and productivity Collaborate with the training team for effective onboarding and upskilling Achieve individual and team sales targets Engage and convert leads shared by Head Office through SAMS Maintain high levels of customer satisfaction and policy retention Resolve client and team escalations promptly and professionally Apply Now! Send your updated resume to: loalithjobs4@gmail.com Contact: K. Supriya – 88850 18075

Responsible for build up your team by using your self-network Develop your team member for more business Monitor market trends and competitor activity Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 87994 05567 Sr HR Anandi S Perks and benefits On Roll - Full Time Insurance Career Mediclaim

Send CV & Call on 6352491046 (Hensi Patel) 100% lead will be provided Educate the Customer about the product To close the leads provided by Company work on leads with walking customers Required Candidate profile Education:Graduate Experience:Sales experience of 6+ months Age:Between 21 to 45 years Good communication skill Should have a vehicle Any BFSI or sales exp candidate can apply

Dial 6352491012 For More &ShareCV Recruiting, Screening, And Training New Agents. Responsible for build up your team by using your self-network You have to train and motivate them for sales You have to organize a sales visit for business development Required Candidate profile Training Provided by Company Age: 21 to 45 years Qualification: Graduation (No Backlogs) Experience: 1 Year of experience in Any Sales & Marketing Bike: Mandatory

Urgent Hiring Agency Development Manager (ADM) Industry: Life Insurance | Channel: Agency Job Type: Full-time | Location: Lucknow Send your CV to: 9220170448 Contact: Soniya tomar Job Role: Recruit and develop a team of insurance agents/advisors Drive business through the team and meet monthly sales targets Provide training, motivation, and performance support Conduct market activities to generate leads Maintain strong relationships with clients and advisors Who Can Apply: Graduate in any discipline (mandatory) 6 months 5 years experience in sales/field marketing/insurance Prior experience in agency channel or BFSI preferred Must have good communication skills and local market knowledge Benefits: Fixed salary + attractive incentives Growth opportunity in Indias leading insurance companies Career path into leadership roles Apply Now Immediate Joining Preferred Share your CV on WhatsApp: 92201 70448 Locations : Lucknow

Job Description for Pre-sales Commercials Manager Total Experience: 8 to14 years Location: Mumbai and Bangalore Mandatory Exp & Skills Minimum 3 yrs in a well-known IT Services Company Hands-on pre-sales experience in ADM (Application Development & Maintenance) pricing and commercial models. Drafting commercial response Excellent MS-Excel skills Very good communication skills Preferred Exp Price benchmarking experience Client presentation/negotiation experience Experience in creating TCO business case

Develop & implement sales strategy. Drive business growth through the team. Recruit, train & manage a high-performing sales team. Oversee the sales process from lead generation to closing deals. Maintain long-term relationships with key customers. Required Candidate profile Any graduate with min 2 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 6354326108 Sr HR Shubham Y. Perks and benefits On Roll - Full Time Insurance Career Mediclaim

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Syniti ADM for SAP Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions, and ensuring that applications function seamlessly within the existing infrastructure. You will engage in problem-solving activities, contribute to key decisions, and manage the development process to deliver high-quality applications that align with business objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Syniti ADM for SAP.- Strong understanding of application development methodologies.- Experience with integration techniques and tools.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with database management and data modeling. Additional Information:- The candidate should have minimum 5 years of experience in Syniti ADM for SAP.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

Develop & implement sales strategy. Drive business growth through the team. Recruit, train & manage a high-performing sales team. Oversee the sales process from lead generation to closing deals. Maintain long-term relationships with key customers. Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 87994 05567 Sr HR Anandi S Perks and benefits On Roll - Full Time Insurance Career Mediclaim

Develop & implement sales strategy. Drive business growth through the team. Recruit, train & manage a high-performing sales team. Oversee the sales process from lead generation to closing deals. Maintain long-term relationships with key customers. Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 87994 05567 Sr HR Anandi S Perks and benefits On Roll - Full Time Insurance Career Mediclaim

Key Responsibilities: Design and implement data migration strategies using Syniti tools (DSP, ADM, Collect, Construct, etc. ). Analyze legacy data and map it to target ERP systems. Develop and execute ETL processes for data extraction, transformation, and loading. Create and maintain data load programs and migration templates. Perform data profiling, validation, and reconciliation to ensure data quality. Collaborate with business stakeholders and technical teams to resolve data issues. Document migration processes and maintain compliance with data governance standards. Mentor junior consultants and contribute to knowledge sharing. Required Skills & Qualifications: Bachelor s degree in Computer Science, Information Systems, or related field. 4 7 years of experience in data migration or ETL projects. Strong hands-on experience with Syniti Data Migration tools. Proficiency in SQL, stored procedures, and database management. Experience with SAP or other ERP systems is a plus. Strong analytical, problem-solving, and communication skills. Ability to work independently and in global teams. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is availablehere .

Sale Life Insurance Products , Manage and motivate a team of Sales Managers, Advisors, and Agents. Focus on recruitment, training, and retention of channel partners. Required Candidate profile Team Management Role Life Insurance Company To Recruit Agency Partners Life Insurance Company Handle the Selection to on-boarding process of the APs.

Dial 6352491012 & Share CV on WA Recruit Business Partners through your network. Train and manage them to build their own team of insurance agents. Partners earn a stipend and incentives; agents earn commission from the company. Required Candidate profile Training Provided by Company Age: 21 to 45 years Qualification: Graduation (No Backlogs) Experience: 1 Year of experience in Any Sales & Marketing Bike: Mandatory

Manage and handle walkin customers Build and maintain client relationships Drive business growth through the team Lead and motivate the sales and marketing team Develop and implement sales strategies Monitor sales targets and team performance Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement Contact - Janvi.n@theinfinityspace.com. HR Janvi- 884 9405064

Responsibilities: Build and maintain strong relationships with agents, brokers, and intermediaries within the insurance industry by meeting them on a regular basis. Regularly engage with agents to assess their satisfaction levels, address any issues, and identify opportunities for collaboration. Onboarding/recruiting agents agents, brokers, and intermediaries within the insurance industry by meeting them on a regular basis. Proactively engage with agents to get updates on new insurance claim complaints. Serve as the main point of contact for agents regarding new insurance claim complaints. Review and analyze claim complaints, ensuring they are properly documented and follow the established protocols. Collaborate with relevant departments to resolve claim complaints efficiently and maintain a high level of customer satisfaction. Requirements: Minimum of 2 years of experience in business development, account management, agency channel or a similar role within the insurance industry. Strong understanding of insurance products, policies, and industry practices. Proven track record in building and maintaining relationships with agents, brokers, or intermediaries. Excellent communication and interpersonal skills, with the ability to effectively engage and negotiate with diverse stakeholders. Demonstrated ability to identify opportunities, think strategically, and implement effective business development strategies. Strong problem-solving skills and the ability to handle and resolve claim complaints efficiently.

Send CV & Call on 6352491046 (Hensi Patel) Be proudly associated with India's largest Life Insurance Company, recognized as one of the Great places to Work!. One who loves the challenge of chasing and meeting sales targets Required Candidate profile Education:Graduate Experience:Sales experience of 6+ months Age:Between 21 to 45 years Good communication skill Should have a vehicle Any BFSI or sales exp candidate can apply

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud App Dev Consulting. Experience: 5-8 Years.

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Syniti ADM for SAP Good to have skills : SAP BusinessObjects Data Services, SAP Data Services Development, SAP Master Data Migration, No Function Specialty, AgriBusinessMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your typical day will involve collaborating with team members to address challenges, ensuring the quality of the code, and contributing to the overall success of the projects you are involved in. You will also be responsible for performing maintenance and enhancements to existing applications, ensuring they meet the evolving needs of the clients and the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.- Conduct thorough testing and debugging of application components to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Syniti ADM for SAP.- Good To Have Skills: Experience with SAP BusinessObjects Data Services, SAP Legacy System Migration Workbench LSMW, SAP Data & Development.- Strong understanding of application development methodologies and best practices.- Experience with database management and data integration techniques.- Familiarity with version control systems and collaborative development tools. Additional Information:- The candidate should have minimum 3 years of experience in Syniti ADM for SAP.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education