Travel Consultant

As a Travel Consultant, you will be responsible for providing exceptional customer service, understanding client travel needs, and crafting personalized travel itineraries. You will utilize your knowledge of destinations, transportation, accommodation, and activities to create seamless and memorable journeys for our valued customers. Responsibilities: Client Consultation: Engage with clients in person, via phone, and email to understand their travel preferences, budget, and desired experiences. Ask probing questions to identify specific needs and expectations for their trips (e.g., purpose of travel, travel dates, group size, interests, preferred travel style). Provide expert advice and recommendations on destinations, travel options, and related services. Itinerary Planning and Booking: Research and create customized travel itineraries, including flights, accommodations, tours, activities, transportation, and travel insurance. Prepare detailed and accurate travel quotes and confirmations for clients. Ensure all necessary travel documents (e.g., visas, passports, health requirements) are understood and communicated to clients. Customer Service and Relationship Management: Provide exceptional pre-trip, during-trip, and post-trip support to clients. Handle inquiries, changes, cancellations, and resolve any travel-related issues efficiently and professionally. Build and maintain strong relationships with clients to foster repeat business and referrals. Follow up with clients after their travels to gather feedback and ensure satisfaction. Product Knowledge and Industry Awareness: Continuously expand knowledge of travel destinations, industry trends, supplier offerings, and travel regulations. Attend training sessions, webinars, and industry events to stay updated. Share knowledge and best practices with the team. Sales and Revenue Generation: Actively promote and sell travel packages, ancillary services (e.g., travel insurance, excursions), and special offers. Meet or exceed sales targets and contribute to the overall revenue growth of the agency. Identify opportunities to upsell and cross-sell relevant travel products and services. Administrative Tasks: Maintain accurate client records and booking information. Assist with general office duties as needed. Qualifications and Skills: Education: High school diploma or equivalent required; a degree or diploma in Travel & Tourism or a related field is preferred. Experience: Proven experience (minimum [Number] years) working as a Travel Consultant or in a customer-facing role within the travel industry. Destination Knowledge: Strong geographical knowledge and familiarity with popular travel destinations and travel products worldwide. Booking Systems Proficiency: Demonstrated ability to effectively use travel industry booking systems (e.g., GDS - Galileo, Amadeus, Sabre - or other relevant online booking platforms). Communication Skills: Excellent verbal and written communication skills, with the ability to clearly and concisely convey information to clients. Customer Service Skills: Exceptional customer service orientation with a genuine desire to assist and exceed client expectations. Sales and Negotiation Skills: Proven ability to effectively present and sell travel products and services. Organizational Skills: Strong organizational and time management skills with the ability to manage multiple tasks and prioritize effectively. Attention to Detail: Meticulous and detail-oriented to ensure accuracy in bookings and travel arrangements. Problem-Solving Skills: Ability to analyze and resolve travel-related issues in a timely and professional manner. Computer Literacy: Proficient in using computer applications, including email, internet, and Microsoft Office Suite (Word, Excel). Language Proficiency: Fluency in [Specify required languages, e.g., English, Malayalam, Hindi] is essential. Additional language skills are an advantage. Cultural Sensitivity: Ability to interact effectively with clients from diverse backgrounds. Job Types: Full-time, Permanent, Fresher Benefits: Provident Fund Schedule: Day shift Monday to Friday Weekend availability Performance bonus Yearly bonus Work Location: In person,