Travel Consultant

DESIGNATION: TRAVEL CONSULTANT

Job Summary

The Travel Consultant is responsible for planning, coordinating, and managing end-to-end travel arrangements for clients, ensuring a seamless and high-quality travel experience. The role involves handling flight bookings, hotel reservations, visa assistance, itinerary planning, and customer support while maintaining accuracy, compliance, and service excellence.

Key Responsibilities

Client Consultation & Travel Planning

• Understand client travel requirements and provide suitable travel solutions.
• Design customized domestic and international travel itineraries.
• Offer professional advice on destinations, travel regulations, and best-value options.

Ticketing & Reservations

• Handle air ticket bookings, reissues, cancellations, and refunds.
• Coordinate hotel bookings, transfers, and travel insurance.
• Ensure accuracy in fare calculations and booking details.

Visa & Documentation Support

• Assist clients with visa requirements and documentation guidance.
• Coordinate with visa processing teams and external partners as required.

Customer Service & Relationship Management

• Maintain clear and professional communication with clients throughout the travel process.
• Resolve travel-related issues, changes, or emergencies efficiently.
• Ensure high levels of customer satisfaction and repeat business.

Operations & Compliance

• Maintain accurate records of bookings, invoices, and client details.
• Follow company SOPs, airline rules, and industry regulations.
• Coordinate with internal teams and vendors for smooth operations.

Key Performance Areas (KPA – Quality Focused)

• Accuracy in bookings and documentation
• Timely handling of client requests and confirmations
• Customer satisfaction and service quality
• Compliance with travel policies and procedures
• Effective coordination with vendors and internal teams

Eligibility Criteria

• Experience: Minimum 2 years of experience as a Travel Consultant or similar role
• Education: Graduate / Diploma in Travel & Tourism preferred
• Skills:
• Strong knowledge of air ticketing, travel products, and destinations
• Proficiency in GDS systems (Amadeus / Galileo / Sabre – preferred)
• Excellent communication and customer-handling skills
• Attention to detail and problem-solving ability

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Work Location: In person