Posted:3 hours ago|
Platform:
Work from Office
Full Time
Job Family : EBO Accounts Receivable (India) Travel Required : Up to 10% Clearance Required : None Transition Manager - Roles and Responsibilities Role Summary: The Transition Manager is responsible for planning, coordinating, and executing end-to-end transitions of projects, services, or operations from the client or incumbent teams to internal or outsourced delivery teams. The role ensures seamless knowledge transfer, minimal disruption to business, adherence to timelines, and achievement of service readiness for steady-state operations. Key Responsibilities: Transition Planning and Governance Develop and maintain detailed transition project plans, timelines, and milestones. Establish and run the transition governance model including status reporting, issue tracking, and risk management. Define and monitor KPIs and success criteria for each transition stage. Stakeholder Management Serve as the single point of contact for all transition-related communication across client, internal, and third-party stakeholders. Manage expectations and ensure alignment with business and strategic goals. Conduct regular status reviews and executive updates. Knowledge Transfer and Documentation Design and implement a robust knowledge transfer plan including job shadowing, SOP creation, and documentation handover. Ensure all necessary business, technical, and process knowledge is accurately captured and transitioned. People and Resource Readiness Coordinate hiring, onboarding, and training of transition resources. Ensure resource ramp-up aligns with project timelines and scope requirements. Risk and Issue Management Proactively identify, assess, and mitigate risks that may impact transition timelines or quality. Maintain an issue tracker and drive resolution through appropriate escalation channels. Financial Oversight Support budget planning and track transition-related costs. Ensure transitions are delivered within approved financial parameters. Tools and Technology Enablement Drive the setup of tools, systems, access, and infrastructure required for the new team or service environment. Liaise with IT and security teams for system readiness and compliance. Handover to Operations Ensure all exit and entry criteria are met before handover to steady-state operations. Facilitate service acceptance testing, sign-offs, and operational readiness assessments. Provide hyper care support post-transition, if required. What you will do: Proven experience in managing complex transitions or transformations. Strong project management and stakeholder engagement skills. Excellent communication, presentation, and negotiation abilities. Ability to work in matrixed and multicultural environments. Knowledge of ITIL, PMP, or transition frameworks is an advantage. What you will Need: Bachelor s degree in Business, Operations, or a related field (MBA preferred). 10+ years of experience in project or transition management roles. Proven experience managing complex transitions in a global delivery environment. Strong knowledge of transition frameworks, KT methodologies, and service delivery models. Excellent communication, stakeholder management, and problem-solving skills. What would be Nice to have PMP, PRINCE2, or ITIL certification. Experience with tools like SharePoint, Confluence, Smartsheet, or ServiceNow. Exposure to BPO, shared services, or IT service management environments.
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