1013 Transition Management Jobs - Page 40

OVERALL PURPOSE OF THE ROLE : Reporting to the IS&T-Head of Engineering Operations, you will ensure compliance of solution deployed and overall Core Model operations in production. You will be responsible to support portfolio of applications in Engg solutions. Work with partner ecosystem, business stakeholders and IS&T stakeholders. This role is part of IS&T organization. RESPONSIBILITIES: Lead and manage run operations for portfolio of applications: o Periodic weekly / monthly review of state of operations with key business stakeholders o Provide expertise to support sites on new topics / new processes deployment o Perform Rex (lessons learned) to ensure that Core Model is applied in deployed sites o Ensure operations of all applications are as per SLAs o Participate and lead any P1/P2 incidents pertaining to applications in production o Working with operations team and suppliers implement actions to continuously improve performance of applications o Guide, support and mentor the ServiceNow team, providing new opportunities to grow, get exposed to stakeholders and learn continuously o LeadTransition to Run. o Responsible for Cost management of solutions, reporting and continuous improvement. o Coordinate with development, infrastructure, and business teams to manage application deployments, upgrades, and patches. o Ensure compliance with security, audit, and regulatory requirements. Business connect and Stakeholders Management: o Accountable along with Business & Process Owners to collect, filter and prioritize change requests o Work with Business & Process Owners and Key User (KU) in the submission of their demands through Scope Control process / Ticket Management process o Provide inputs to business in establishing business requirements, functional and non-functional specifications and advising the appropriate solutions. o Provide recommendations for decisions-making at Functional Review Board and Change Control Board. Represent as service ownerand decision approver o Perform KU connect / business connect meetings.Accountable for customer satisfaction o Strengthen the prioritization mechanism of requirements and related governance as part of release process o Maintain strong and close relationships with key stakeholders including service owners, application owners, architects and Directors Managing partner ecosystem for effective service delivery o Manage and drive partners for effective service delivery and operations for their respective application portfolio(Incident Management, Problem management, Service Request fulfilment and Change management) o Monitor, track & Co-ordinate with AMS Partners on performance and availability of the applications. Monitoring and Tracking SLAs/KPIs- ensuring they are met by partners. o Control quality of deliverables from External partners (Run Daily / Weekly governance meetings) Responsible for Core Model consistency: o Ensure that core model (Solution + processes & rules) is well documented, evolves consistently and is not jeopardized by localizations. Responsible for design and run documents are updated frequently(co-ordinate with required stakeholders in getting the inputs) o Promote the use of unique Core Model, cross-businesses across stakeholder ecosystem. Participate and provide inputs to rest of the IS (Information Systems) teams (Architects/ Projects) to maintain consistency forrespective functional domain(s): o Provide support on new topics from RUN perspectives (new processes, new business stakes) o Participate / Support new projects concerning IS Landscape of functional domain o Support the execution of the related strategy, in particular implementing the operational roadmap and right initiatives o Support projects and initiatives, o Communicate regularly about strategy, priorities and on-going projects to external and internal partners, and ensure constant awareness and alignment Competencies & Skills o Strong stakeholder management skills to connect and engage with management team, key configuration management stakeholders, internal and external partners and suppliers o Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of this organization o Able to formalize and present a synthetic view on complex issue sand concepts o Strong analytical, problem-solving and critical thinking skills, and ability to find solutions (technical and functional) o Coordination skills to lead and deliver run roadmap and improvement projects in parallel o Strong organization skills with ability to meet tight deadlines and high challenges o Result oriented and attention to details o Ability to work with full autonomy and limited support o Ability to work effectively in virtual, geographically dispersed and cross-cultural environments o Maintain constant awareness and sponsorship of the IT leadership team through appropriate reporting about configuration and data management (priorities, blocking points requiring arbitration, strategy adaptations) o Support the delivery of the Transformation roadmap, challenge it and bring adaptations if required. TECHNICAL COMPETENCIES & EXPERIENCE 10+ years of overall IT experience. Around 5 years of 24x7 Production support experience Language Skills: Knowledge and Hands on exp in Power Apps, RPA solutions,Java, Apache, PL/SQL, TOMCAT, ETL tools, Reporting, Hands-on experience in managing and supporting Design and Industrial applications, particularly Dassault Systmes tools such as: CATIA, ENOVIA, DELMIA, 3DEXPERIENCE Platform & Other PLM/CAD/CAM/CAE tools is an added advantage. Experience with monitoring tools (e.g., Dynatrace), ticketing systems (e.g., ServiceNow, Jira), and cloud platforms (e.g., AWS, Azure). Driving performance and service quality for run activities for Engineering Applications Partner ecosystem management - Manage partner teams for Run activities compliance with Quality & Service Agreements Transition Management- Secure hand between build and run activities Expertise in driving process improvements initiatives ITIL certification required. A must. Experience with other multinational companies and working in other geographies preferred.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process improvement tools and techniques. Ability to lead and motivate teams to achieve process goals.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process improvement tools and techniques. Ability to lead and motivate teams to achieve process goals.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process improvement tools and techniques. Ability to lead and motivate teams to achieve process goals.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process improvement tools and techniques. Ability to lead and motivate teams to achieve process goals.

Role Description You will be joining the Corporate Bank Relationship & Transaction Management (RTM) Projects & Processes team. The Projects and Processes team is a newly formed global function which will be responsible for driving transformation, continuous improvement, risk remediation and talent and knowledge management across RTM. You will work with Management across Corporate Bank and partners to address top priorities by driving collaborative thinking and strategic change. Together with the project teams, you will lead and execute high impact initiatives, in partnership with stakeholders globally. Your key responsibilities Responsible for driving key initiatives on behalf of the CB RTM globally. Work closely with the RTM, CB Products, Technology and Operations to establish and deliver key priorities globally Drive program governance structure with clear sponsorship and engagement from the various functions at senior management and operating levels across 1st and 2nd LoD Hands-on experience with process mapping including read-across and process standardization. Prepare crisp summary statuses for internal and external stakeholders, e.g. senior management, and governance forums Ensure project success from conception to final implementation Able to handle multiple complex analyses, and formulate tailored recommendations in a structured, management-oriented way Play a proactive role in further developing RTM by researching and developing best practices Define project-solving procedures to be used Develop professional working relationships with colleagues including coaching/mentoring of junior team members, the business and respective supporting teams. Your skills and experience At least 12 years of proven experience in the corporate banking domain, program management, transformation and risk management Strong leadership and management abilities to lead front-to-back transformation and risk / regulatory programs and to engage with senior stakeholders Proficient understanding of the products, services and systems for Corporate Bank Keeps client centricity at the heart of every decision. Excellent analytical capabilities and conceptional thinking with aptitude in decision-making & problem solving Highly motivated to drive change, self-reliant and structured way of working with high willingness to take responsibility, and ability to deliver highest level of quality under time pressure Ability to detect and trouble-shoot issues with a high attention to detail. Able to build & maintain strong relationships with stakeholders Strong team player, able to work in virtual global teams and in a matrix organization Excellent communication skills

DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU Lead, mobilize, run & manage the projects assigned ensuring zero delays and on time completion Develop and maintain project plans, schedules, budgets and resource allocation Monitor and control project progress, risk, and issues, CAPA.Conduct weekly presentation and updates to the mngmt Manage and review project agreements, budgets,monitor project costings, and ensure efficiency to meet the deadline as per SLA, Stakeholder Cord.

DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU Lead, mobilize, run & manage the projects assigned ensuring zero delays and on time completion Develop and maintain project plans, schedules, budgets and resource allocation Monitor and control project progress, risk, and issues, CAPA.Conduct weekly presentation and updates to the mngmt Manage and review project agreements, budgets,monitor project costings, and ensure efficiency to meet the deadline as per SLA, Stakeholder Cord.

DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU Lead, mobilize, run & manage the projects assigned ensuring zero delays and on time completion Develop and maintain project plans, schedules, budgets and resource allocation Monitor and control project progress, risk, and issues, CAPA.Conduct weekly presentation and updates to the mngmt Manage and review project agreements, budgets,monitor project costings, and ensure efficiency to meet the deadline as per SLA, Stakeholder Cord.

DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU Lead, mobilize, run & manage the projects assigned ensuring zero delays and on time completion Develop and maintain project plans, schedules, budgets and resource allocation Monitor and control project progress, risk, and issues, CAPA.Conduct weekly presentation and updates to the mngmt Manage and review project agreements, budgets,monitor project costings, and ensure efficiency to meet the deadline as per SLA, Stakeholder Cord.

DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU Lead, mobilize, run & manage the projects assigned ensuring zero delays and on time completion Develop and maintain project plans, schedules, budgets and resource allocation Monitor and control project progress, risk, and issues, CAPA.Conduct weekly presentation and updates to the mngmt Manage and review project agreements, budgets,monitor project costings, and ensure efficiency to meet the deadline as per SLA, Stakeholder Cord.

DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU Lead, mobilize, run & manage the projects assigned ensuring zero delays and on time completion Develop and maintain project plans, schedules, budgets and resource allocation Monitor and control project progress, risk, and issues, CAPA.Conduct weekly presentation and updates to the mngmt Manage and review project agreements, budgets,monitor project costings, and ensure efficiency to meet the deadline as per SLA, Stakeholder Cord.

DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU Lead, mobilize, run & manage the projects assigned ensuring zero delays and on time completion Develop and maintain project plans, schedules, budgets and resource allocation Monitor and control project progress, risk, and issues, CAPA.Conduct weekly presentation and updates to the mngmt Manage and review project agreements, budgets,monitor project costings, and ensure efficiency to meet the deadline as per SLA, Stakeholder Cord.

DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU Lead, mobilize, run & manage the projects assigned ensuring zero delays and on time completion Develop and maintain project plans, schedules, budgets and resource allocation Monitor and control project progress, risk, and issues, CAPA.Conduct weekly presentation and updates to the mngmt Manage and review project agreements, budgets,monitor project costings, and ensure efficiency to meet the deadline as per SLA, Stakeholder Cord.

DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU Lead, mobilize, run & manage the projects assigned ensuring zero delays and on time completion Develop and maintain project plans, schedules, budgets and resource allocation Monitor and control project progress, risk, and issues, CAPA.Conduct weekly presentation and updates to the mngmt Manage and review project agreements, budgets,monitor project costings, and ensure efficiency to meet the deadline as per SLA, Stakeholder Cord.

DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU Lead, mobilize, run & manage the projects assigned ensuring zero delays and on time completion Develop and maintain project plans, schedules, budgets and resource allocation Monitor and control project progress, risk, and issues, CAPA.Conduct weekly presentation and updates to the mngmt Manage and review project agreements, budgets,monitor project costings, and ensure efficiency to meet the deadline as per SLA, Stakeholder Cord.

DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU Lead, mobilize, run & manage the projects assigned ensuring zero delays and on time completion Develop and maintain project plans, schedules, budgets and resource allocation Monitor and control project progress, risk, and issues, CAPA.Conduct weekly presentation and updates to the mngmt Manage and review project agreements, budgets,monitor project costings, and ensure efficiency to meet the deadline as per SLA, Stakeholder Cord.

DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU Lead, mobilize, run & manage the projects assigned ensuring zero delays and on time completion Develop and maintain project plans, schedules, budgets and resource allocation Monitor and control project progress, risk, and issues, CAPA.Conduct weekly presentation and updates to the mngmt Manage and review project agreements, budgets,monitor project costings, and ensure efficiency to meet the deadline as per SLA, Stakeholder Cord.

DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU Lead, mobilize, run & manage the projects assigned ensuring zero delays and on time completion Develop and maintain project plans, schedules, budgets and resource allocation Monitor and control project progress, risk, and issues, CAPA.Conduct weekly presentation and updates to the mngmt Manage and review project agreements, budgets,monitor project costings, and ensure efficiency to meet the deadline as per SLA, Stakeholder Cord.

DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU Lead, mobilize, run & manage the projects assigned ensuring zero delays and on time completion Develop and maintain project plans, schedules, budgets and resource allocation Monitor and control project progress, risk, and issues, CAPA.Conduct weekly presentation and updates to the mngmt Manage and review project agreements, budgets,monitor project costings, and ensure efficiency to meet the deadline as per SLA, Stakeholder Cord.

DO NOT CONTACT RECRUITERS DIRECTLY, APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU Lead, mobilize, run & manage the projects assigned ensuring zero delays and on time completion Develop and maintain project plans, schedules, budgets and resource allocation Monitor and control project progress, risk, and issues, CAPA.Conduct weekly presentation and updates to the mngmt Manage and review project agreements, budgets,monitor project costings, and ensure efficiency to meet the deadline as per SLA, Stakeholder Cord.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 7-10 years of experience in process management and a strong background in managing complex processes. Roles and Responsibility Manage and oversee the development, implementation, and improvement of business processes. Analyze and identify areas for process improvement and implement changes to increase efficiency and productivity. Collaborate with cross-functional teams to ensure seamless execution of processes. Develop and maintain process documentation and standard operating procedures. Monitor and report on process performance metrics and provide recommendations for improvement. Ensure compliance with industry standards and regulatory requirements. Job Requirements Minimum 7 years of experience in process management or a related field. Strong knowledge of process management principles and methodologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment and prioritize multiple tasks. Strong communication and interpersonal skills with the ability to collaborate with stakeholders. Experience with process management tools and technologies is desirable.

Do Not Contact Recruiters Directly, Apply On Naukri and Recruiters Will Get Back To You Lead, mobilize, run & manage the projects assigned ensuring zero delays and on time completion Develop and maintain project plans, schedules, budgets and resource allocation Monitor and control project progress, risk, and issues, CAPA.Conduct weekly presentation and updates to the mngmt Manage and review project agreements, budgets,monitor project costings, and ensure efficiency to meet the deadline as per SLA, Stakeholder Cord.

Leading MNC for Transitions. Candidates with Min 3-4 years experience in P & C. BPO Transitions is a must, core Transitions exp required with solutioning and implementation. Currently in Operations will not be eligible. Required Candidate profile 10+ years of experience, most of which should be in BPO environment. Project/Program Management exp with end to end solutioning/solution design implementation exp, Due diligence. NO OPERATIONS

Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below [ WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR ] [ MINIMUM 7 YEARS OF EXPERIENCE AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST ONE YEAR ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Email ID - Madhumitha_Karthigey@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 7 years experience, 3 years management experience Some of the mandatory skill sets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: Email ID - Madhumitha_Karthigey@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India