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9.0 - 14.0 years
10 - 13 Lacs
bengaluru
Work from Office
Greetings from ReSource Pro!!! . Job Description: Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 9 years experience, 1 + years of experience as an Assistant Manager. Department: Service Delivery Unit Minimum Qualifications: Graduation Major N/A Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Location: Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Contact - HR Payal Pandey| 8904593040 | Call & Whatsapp | Email - Payal_Pandey@resourcepro.in
Posted Date not available
2.0 - 5.0 years
3 - 6 Lacs
mumbai
Work from Office
The Strategy and Transformation consultant supports Capgemini clients to innovate and develop new strategies, services and products. He/she designs and implements new business and operating models and brings to life the organizations of the future. He/she develops customer insights, organizational knowledge and market perspectives. - Grade Specific He/she is developing a specialization within a specific domain of expertise or industry. He/she is responsible for the completion of a part of a project or activities (can lead a small team). He/she is client oriented and learns to explore sales activities. Skills (competencies)
Posted Date not available
1.0 - 6.0 years
4 - 7 Lacs
gurugram
Work from Office
This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
Posted Date not available
9.0 - 12.0 years
13 - 18 Lacs
bengaluru
Work from Office
Experienced Project Delivery Manager required to lead agile project delivery within theManufacturing/Industrial domain . The ideal candidate will have a strong background inAgile methodologies,project management, andcross-functional team leadership, with a proven ability to manage complex projects and drive successful outcomes in dynamic environments. Key Responsibilities :- Delivering projects using the appropriate agile project management methodology, learning, and iterating frequently. Working with the Customer counterparts to define the roadmap for any given product and translate this into user stories. Leading the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.Matrix-managing a multidisciplinary team. Actively participating in all Customer and Internal meetings, sharing and re-applying skills and knowledge, and bringing in best practices Proven experience in Project Delivery. Proven experience using a range of agile project management methods. Proven experience balancing multiple priorities and dealing with ambiguity.Experience in matrix-managing multi-disciplinary teams Domain Experience (Must) :- Manufacturing/Industrial Domain
Posted Date not available
9.0 - 12.0 years
13 - 18 Lacs
bengaluru
Work from Office
Experienced Project Delivery Manager required to lead agile project delivery within theManufacturing/Industrial domain . The ideal candidate will have a strong background inAgile methodologies,project management, andcross-functional team leadership, with a proven ability to manage complex projects and drive successful outcomes in dynamic environments. Key Responsibilities :- Delivering projects using the appropriate agile project management methodology, learning, and iterating frequently. Working with the Customer counterparts to define the roadmap for any given product and translate this into user stories. Leading the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.Matrix-managing a multidisciplinary team. Actively participating in all Customer and Internal meetings, sharing and re-applying skills and knowledge, and bringing in best practices Proven experience in Project Delivery. Proven experience using a range of agile project management methods. Proven experience balancing multiple priorities and dealing with ambiguity.Experience in matrix-managing multi-disciplinary teams Domain Experience (Must) :- Manufacturing/Industrial Domain
Posted Date not available
4.0 - 9.0 years
9 - 13 Lacs
gandhinagar
Work from Office
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Implement and configure UKG workforce solutions Translate business requirements into system configurations Customize and maintain payroll, scheduling, and timekeeping interfaces Troubleshoot system issues to ensure reliability Document system processes and configurations Your Profile 4 to 14 years of experience with UKG Pro, UKG Dimensions, or Kronos Workforce Central implementations Strong knowledge of HR, payroll, timekeeping, and workforce scheduling processes Hands-on expertise in UKG configuration, integrations, and reporting tools Excellent communication skills with the ability to lead client engagements and deliver training What you'll love about working with us We value flexibility and support a healthy work-life balance through remote and hybrid work options. Competitive compensation and benefits. Career development programs and certifications in SAP and cloud technologies. A diverse and inclusive workplace that fosters innovation and collaboration.
Posted Date not available
1.0 - 6.0 years
4 - 7 Lacs
gurugram
Work from Office
This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
Posted Date not available
3.0 - 8.0 years
6 - 10 Lacs
bengaluru
Work from Office
This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)
Posted Date not available
4.0 - 9.0 years
9 - 13 Lacs
gandhinagar
Work from Office
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Implement and configure UKG workforce solutions Translate business requirements into system configurations Customize and maintain payroll, scheduling, and timekeeping interfaces Troubleshoot system issues to ensure reliability Document system processes and configurations Your Profile 4 to 14 years of experience with UKG Pro, UKG Dimensions, or Kronos Workforce Central implementations Strong knowledge of HR, payroll, timekeeping, and workforce scheduling processes Hands-on expertise in UKG configuration, integrations, and reporting tools Excellent communication skills with the ability to lead client engagements and deliver training What you"ll love about working with us We value flexibility and support a healthy work-life balance through remote and hybrid work options. Competitive compensation and benefits. Career development programs and certifications in SAP and cloud technologies. A diverse and inclusive workplace that fosters innovation and collaboration.
Posted Date not available
3.0 - 8.0 years
6 - 10 Lacs
bengaluru
Work from Office
This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)
Posted Date not available
15.0 - 20.0 years
25 - 30 Lacs
bengaluru
Hybrid
Life on the team: As a Senior Project Manager (SPM) in Computacenter you will manage entire transition projects delivered to a contractual services customer account or manage significant workstreams on very large and complex Transition projects. Your scope of activity can range from pre-sales (leading, scoping, estimating and designing the project or assuring the solution), through delivery and into closure. You will need to understand and work with creating commercial models. Your responsibilities will also include management and reporting, including the finances of the project. You will be a leader, guiding, motivating and directing others to achieve a common goal. Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and internal stakeholders. Youll be responsible typically for take-on projects with an budget exceeding 500k. What youll do: The team are a global team based in the UK, Germany, France, Hungary, Spain, U.S., India, and Malaysia Youll engage with other areas within Computacenter as required, including: GIS, Group Managed Services Delivery Engines, Delivery Leadership, Consultancy, TRG (Engineering), Service Management and the Sales teams. Depending on the assignment, youll report to one of the following: a T&T Programme Manager or Programme Director or Service Director. You will lead a team and manage Project Managers & SMES from within our network of internal Delivery Engines (formerly known as ISPs). When leading a team, almost certainly, it will be a virtual and/or matrix delivery organisation. You may work independently as well as part of larger teams, often on customer sites. What youll need: Your overall responsibility is for the successful outcome for the project you are asked to lead in this; your responsibilities will be defined in the project control documentation and your Terms of reference. These will be delivered alongside the agreed financial outcome of the project you lead or are assigned against. In support of this, youre expected to broadly understand both what Computacenter sells and delivers and have a working knowledge of the technology/solution. Youll be responsible for delivering your assignments in accordance with the T & T Framework and the Deal Lifecycle Framework. Key areas of responsibility: 15-20 years of experience in Project Management (throughout the whole lifecycle) in Transition & Transformation. Project Management (throughout the whole lifecycle) Be conversant with and adhere to our methodology (the T & T Framework) for delivering high quality service outcomes of Transition/Transformation projects. In Pre-Sales, define scope, agree requirements, produce the cost model and plans and produce the required T&T artefacts (which may include other written responses), whilst following the correct governance and approval processes. Shape the solution and implementation approach during pre-sales. Create and/or maintain the Transition Project Plan; being fluent in the use of suitable tools like Microsoft Project. Run Project initiation Workshops to ensure that the project stakeholders understand and accept key information about the approach to the delivery of the project and their associated responsibilities. Manage the planned activities in line with financial rules and commitments. Create the required project control documentation which defines the approach, i.e. how the project will be delivered and ensure all relevant documents and logs are stored on the appropriate site (Quantum) and are up to date. Manage/enable the identified project resources (direct, matrixed via ISPs or third parties) necessary to deliver the agreed products/deliverables. Prepare and deliver weekly project Highlight or Checkpoint reports and participate in reviews with customers and the project team. Ensure all relevant documents, tools and logs are stored on the Quantum site and are up-to-date to enable central reporting. Regularly update all stakeholders and your team on progress against plan, by use of project Highlight or Checkpoint reports and participate in reviews with customers and the project team, as required. Manage risk and issues (including dependencies) and maintain the project risk & issue registers. Take or lead mitigation activities to reduce risk and resolve issues. Understand the impact of any issue on other projects or activities. Manage the activity in line with financial rules and commitments to deliver the commercial outcome of the project. Manage escalations using the appropriate channels and fully communicate with all stakeholders. Support the management of sub-contractor/ISP delivery, ensuring they meet their obligations as per the approved Statement(s) of Work (SoW) and/or internal resource requests and use the escalation process if required. If required, manage sub-contractor delivery, ensuring they meet their obligations as per the approved sub-contractor Statement of Work (SoW). Keep Computacenter Partner Management informed of sub-contractor performance, as required. Support positive recognition and/or interventions for your team members/colleagues and work with/support the ISP Team Leader(s) where improvements are necessary. Attend Governance and Assurance Boards, as required. Have a working knowledge of the Internal Service Providers and what services they provide in support of any project you are managing/delivering. Identify key lessons learned from delivered projects, share these with the rest of the GST Team and more widely in CC, and apply these to future projects. Change Management Communicate potential risks and issues (including dependencies) that are likely to require formal change to stakeholders as early as possible, to minimise future conflict/commercial exposure. Comply with/ensure the Change Management process is followed in the required timeframes to minimise Working at Risk/commercial exposure and optimise our contribution. Ensure changes are agreed with the customer, or commercial owner prior to commencing and additional work. If theres any change to the projects approved commercial baselined deliverables (as defined in the SoW) all relevant stakeholders must be informed. This should include changes to cost (including supporting cost models), revenue, scope, timescales and any service impact. Update the project plan to reflect changes once they are approved. A record of all change approvals needs to be maintained in the project data repository (Quantum). Business Management Be aware of the account strategy for your aligned account so that you understand the customers priorities. If you see any opportunities for additional growth projects during Transition, let the Account Team know about them so that they can be formally progressed. Contract Management Manage scope and understand the commercial baseline, supporting the development, negotiation and agreement of Statement of Work contract changes. Work with the allocated contract manager and lead Service Manager to agree customer changes to the scope, duration and costs of the project and ensure commercial acceptance of any change before work begins on its delivery. During the delivery of the project you will follow the commercial rules within Computacenter including the adherence to all Governance requirements. Financial Management Support and enable the successful delivery of the project to the agreed financial baseline to meet (or exceed) the Key Performance Indicators (KPIs). These are typically defined in the Transition SoW or Transition Contract Schedules. Support or manage the financial performance of the project by contributing to or maintaining the internal Project Finance Tracker/completing the scheduled monthly Project Financial Reports (PFRs), which require accurate forecasting, invoicing and pro-active cost management (following the 10 Primary Financial Requirements). Do not commence working without approved commercial cover. Relationship Management As the Lead T & T Manager, for your project or work stream youll act as the interface to all stakeholders, ensuring that a positive and constructive relationship is maintained to the benefit of all and supporting achievement of our Customer Satisfaction targets. You’ll build strong internal relationships with all key areas, including, Sales, Service, ISPs and Partner Management in support of any 3rd Party activity. People Management o You will be responsible for leading and shaping or contributing to the team to ensure the successful delivery of your assignment. Ensuring that all members of your project team are appropriately supported, heralded, motivated and engaged and that individual performance is managed in conjunction with the aligned Line Manager. o You will be proactive in providing appropriate feedback on performance and approach. Service Management Understand the key measures of service for the accounts to which you are delivering into, including detailed knowledge of SLAs, KPIs, XLAs. Understand link between Solution Design and ability to achieve target SLAs/KPIs o Build effective working relationship with the BAU Service Management and Sales Teams during Take-on projects
Posted Date not available
6.0 - 8.0 years
8 - 10 Lacs
pune
Work from Office
We are looking forward to hire SAP Project Manager Professionals in the following areas : 6 to 8 years of experience in SAP, SAP Project Management, Experience in SAP S/4 HANA E2E & Roll-Out projects. Should have experience in any of the functional modules - SAP FI/ LE-MM, SAP WM, SD, PP-QM, etc. Experience in Transition Management, Enhancement / small Project implementation (In Agile Methodology) Should have experience in different phases of Project Life Cycle Requirement gathering, System Design, Configuration, Customization, Integration and Testing, Production Cutover, and Support Responsible for process establishment & rationalization of resources for better billability resulting in optimized resource utilization. Manage the operational tasks, issues & risks for the projects Review the team performance, identify areas of improvement & implement the improvement plans Follow quality standards for the projects and meet organizational / customer quality benchmarks. Improve operational efficiency & work on the opportunities for continuous improvements Maintain close relations with customers to forecast upcoming opportunities and plan accordingly. Regular project review meetings with clients and other stakeholders Project / Program status monitoring & reporting Efficiently manage revenue & cost P&L responsibility with margin targets, revenue recognition, growth, and forecasting. Set up the delivery processes, governance model, and Owning SOW (Statement of Work) for project planning, execution, and control. Managing end-to-end ownership for development and Support applications, Capacity Planning, Process Compliance, Knowledge Management, Transition, Project, Problem, Change Management. Engaged in project scoping while providing support for pre-sales and commercial teams in the preparation of proposals and contracts. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture
Posted Date not available
2.0 - 7.0 years
4 - 9 Lacs
bengaluru
Work from Office
Experience Over 2 years in General Management, Customer Success, Marketing, or Sales. CTC 10 lakhs for 6 Months. Revision post Probation period. Training/ Probation 3 Months to 6 Months About the Role - The role requires working closely with the founder across all 6 business verticals , with an initial focus on the Business Growth vertical for the first 6-8 months. This phase will serve as a learning period, allowing the candidate to gain hands-on experience and understand daily business operations. Over time, the candidate is expected to take on leadership responsibilities for key verticals and manage their P&L. Who is this role for A versatile generalistwho can take on roles as a strategist, spokesperson, leader, and coordinator, eventually becoming the face of the company. Holds a UG degree in any stream and preferably an MBA from Tier-2 colleges. Strong communication skills in English; proficiency in Hindi and regional languages is a bonus. Prior experience in marketing, sales, or general management. Willing to travel across India and abroad over time. Must be Bangalore-based. Demonstrates a positive mindset, problem-solving abilities, and a go-getter attitude. Thrives on challenges, learns on the go, and has a strong desire to grow. A team player eager to understand the details of sector-agnostic businesses. Has a pleasing personality, strong interpersonal skills, and treats everyone with respect. Committed to a long-term association with the company. Ideal for someone looking to transition from their current role. What s In for this profile 1. Working with C level executives and above. 2. Understanding of Equity + Debt + M&A market, Business Growth and event space.
Posted Date not available
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