1013 Transition Management Jobs - Page 38

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Agile Project Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating communication between stakeholders, and guiding the development process to align with organizational goals. You will also be responsible for addressing any challenges that arise during the project lifecycle, ensuring that the team remains focused and productive while fostering an environment of innovation and continuous improvement. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to discuss progress and address any roadblocks.- Mentor junior team members to enhance their skills and professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Strong understanding of project management methodologies and frameworks.- Experience with stakeholder management and communication strategies.- Ability to lead cross-functional teams and drive project success.- Familiarity with tools and software that support Agile practices. Additional Information:- The candidate should have minimum 7.5 years of experience in Agile Project Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Agile Project Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating communication between stakeholders, and guiding the development process to align with organizational goals. You will also be responsible for addressing any challenges that arise during the project lifecycle, ensuring that the team remains focused and productive while fostering an environment of innovation and continuous improvement. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to discuss progress and address any roadblocks.- Mentor junior team members to enhance their skills and professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Strong understanding of project management methodologies and frameworks.- Experience with stakeholder management and communication strategies.- Ability to lead cross-functional teams and drive project success.- Familiarity with tools and software that support Agile practices. Additional Information:- The candidate should have minimum 7.5 years of experience in Agile Project Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Service Delivery Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will be responsible for leading the delivery of programs, projects, or managed services. Your typical day will involve coordinating various projects through effective contract management and shared service coordination. You will also focus on developing and maintaining strong relationships with key stakeholders and sponsors, ensuring high levels of commitment and enabling the strategic agenda of the organization. This role requires a proactive approach to problem-solving and a commitment to excellence in service delivery, ensuring that all projects align with organizational goals and stakeholder expectations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate regular team meetings to ensure alignment and address any challenges.- Monitor project progress and implement necessary adjustments to meet objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Delivery.- Strong understanding of project management methodologies.- Experience in stakeholder management and relationship building.- Ability to analyze and improve service delivery processes.- Familiarity with contract management and compliance requirements. Additional Information:- The candidate should have minimum 12 years of experience in Service Delivery.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : System Integration Delivery Management Good to have skills : NAMinimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large and complex technology projects. Your typical day involves collaborating with various stakeholders to ensure that project scope and risks are effectively managed. You will drive profitability by overseeing service quality and cost, while also supporting sales through innovative solutions and delivery excellence. Your role requires a proactive approach to problem-solving and a commitment to achieving project goals within established timelines. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Engage with multiple teams and responsible for team decisions.- Expected to provide solutions to problems that apply across multiple teams, and provide solutions to business area problems.- Facilitate communication between stakeholders to ensure alignment on project objectives and deliverables.- Mentor junior professionals to enhance their skills and contribute to team success. Professional & Technical Skills: - Must To Have Skills: Proficiency in System Integration Delivery Management.- Strong understanding of project management methodologies and frameworks.- Experience in risk management and mitigation strategies.- Ability to analyze complex project requirements and develop effective solutions.- Excellent communication and interpersonal skills to engage with diverse teams. Additional Information:- The candidate should have minimum 18 years of experience in System Integration Delivery Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Reinsurance - Collections Processing Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Canceling and rewriting insurance policies and endorsementsManage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for? Collaboration and interpersonal skillsAbility to establish strong client relationshipAbility to meet deadlinesAbility to manage multiple stakeholdersProblem-solving skills Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP FI CO Finance Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large and complex technology projects. Your typical day involves collaborating with various stakeholders to ensure project scope and risk are effectively managed. You will drive profitability by overseeing service quality and cost, while also proactively supporting sales through innovative solutions and delivery excellence. Your role will require you to lead a team, ensuring that all project objectives are met efficiently and effectively, while fostering a collaborative environment that encourages creativity and problem-solving. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate regular team meetings to ensure alignment and address any challenges.- Mentor junior professionals to enhance their skills and contribute to team success. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI CO Finance.- Strong understanding of project management methodologies and frameworks.- Experience in financial analysis and reporting.- Ability to manage stakeholder expectations and communicate effectively.- Proficient in risk management and mitigation strategies. Additional Information:- The candidate should have minimum 12 years of experience in SAP FI CO Finance.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : System Integration Delivery Management Good to have skills : NAMinimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large and complex technology projects. Your typical day involves collaborating with various stakeholders to ensure that project scope and risks are effectively managed. You will drive profitability by overseeing service quality and cost, while also supporting sales through innovative solutions and delivery excellence. Your role is pivotal in ensuring that projects are delivered on time and meet the expectations of all involved parties, fostering a culture of collaboration and continuous improvement. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Engage with multiple teams and responsible for team decisions.- Expected to provide solutions to problems that apply across multiple teams, and provide solutions to business area problems.- Facilitate communication between stakeholders to ensure alignment on project goals and objectives.- Mentor junior professionals to enhance their skills and understanding of project delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in System Integration Delivery Management.- Strong understanding of project management methodologies and frameworks.- Experience in risk management and mitigation strategies.- Ability to analyze complex project requirements and develop effective solutions.- Excellent communication and interpersonal skills to engage with diverse teams. Additional Information:- The candidate should have minimum 18 years of experience in System Integration Delivery Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP FI CO Finance Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large and complex technology projects. Your typical day involves collaborating with various stakeholders to ensure project scope and risk are effectively managed. You will drive profitability by overseeing service quality and cost, while also proactively supporting sales through innovative solutions and delivery excellence. Your role will require you to lead a team, ensuring that all project objectives are met efficiently and effectively, while fostering a collaborative environment that encourages creativity and problem-solving. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate regular team meetings to ensure alignment and address any challenges.- Mentor junior professionals to enhance their skills and contribute to team success. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI CO Finance.- Strong understanding of project management methodologies and frameworks.- Experience in financial analysis and reporting.- Ability to manage stakeholder expectations and communicate effectively.- Proficient in risk management and mitigation strategies. Additional Information:- The candidate should have minimum 12 years of experience in SAP FI CO Finance.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP FI CO Finance Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large and complex technology projects. Your typical day involves collaborating with various stakeholders to ensure project scope and risk are effectively managed. You will drive profitability by overseeing service quality and cost, while also proactively supporting sales through innovative solutions and delivery excellence. Your role will require you to lead a team, ensuring that all project objectives are met efficiently and effectively, while fostering a collaborative environment that encourages creativity and problem-solving. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate regular team meetings to ensure alignment and address any challenges.- Mentor junior professionals to enhance their skills and contribute to team success. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI CO Finance.- Strong understanding of project management methodologies and frameworks.- Experience in financial analysis and reporting.- Ability to manage stakeholder expectations and communicate effectively.- Proficient in risk management and mitigation strategies. Additional Information:- The candidate should have minimum 12 years of experience in SAP FI CO Finance.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 800,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. . Visit us at www.accenture.com.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.The role is part of Marketing Operations transformation. The role requires a blend of Marketing, Industry (Life Sciences), process, analytics/ AI elements. A transformation leader is tasked with building a cohesive cross functional team to drive deal outcomes. What are we looking for? Marketing and/ or pharma Project Management Advanced Excel MS Power Point Build and own clients overall transformation charter Suggest transformation interventions in the areas of process, automations, analytics and AI Develop and own the overall business case for transformation elements Productivity & other outcomes Drive & manage Journey to reinvented operations framework for the client Collaborate across multi-disciplinary team across Accenture and client to drive transformation deployments Drive the Gen AI rigor Run the value realization office Manage overall transformation governance & cadence (MBRs/ QBRs, Weekly connects/ reviews) Help build external facing credentials and success stories Adaptable and flexible Results orientation Ability to meet deadlines Ability to manage multiple stakeholders Written and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally, interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? Business Transformation Lean Six Sigma Ability to manage multiple stakeholders Ability to handle disputes Ability to meet deadlines Ability to perform under pressure Problem-solving skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally, interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-9 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process execution. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or failures. Job Requirements Proven experience as a Process Manager with a minimum of 6 years of experience. Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process management tools and software is preferred.

About The Role Skill required: Record To Report - Financial Analysis Designation: Delivery Lead Senior Manager Qualifications: BCom Years of Experience: 16 to 25 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits. Design and implementation of tools and processes which enable the client to perform financial analysis of its statements. Involves the ability to assess materiality and volatility of financial statement line items and key metrics utilizing financial ratios to determine the financial health of the company. What are we looking for? Lead and manage the transformation of Record to Report (R2R) processes, including financial close, consolidation, intercompany reconciliation, fixed assets, and statutory reporting. Define and execute a clear R2R transformation roadmap aligned with organizational goals and compliance requirements. Collaborate with cross-functional teams including Finance, IT, Operations, and external partners to design and implement process improvements and automation (RPA, ERP upgrades, cloud solutions). Drive the adoption of standardization and best practices across global finance teams to ensure consistent and high-quality financial reporting. Oversee the implementation of new tools, technologies, and methodologies to reduce the financial close cycle time and improve data accuracy. Utilize data analytics and performance metrics to monitor transformation progress and drive continuous improvement. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom

Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Proven experience as a Process Manager in the IT Services & Consulting industry. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and ability to prioritize tasks effectively.

Role & responsibilities Manager - Transitions is a person who needs to take multiple waves / tracks of a transition and execute the project end to end (from Transitions Initiation till Closure). This person reports into the transition leader and is responsible for internal and external reporting and tracking. Key goals of the transition manager are to complete the projects within the given timelines and budgets while ensuring customer satisfaction Manage active transitions as assigned • Be the customer's SPOC for all questions, decisions, actions and updates as applicable. • Support the project as the first escalation point for internal and customer issues. • Drive governance calls and meetings for internal and customer updates. • Plan for, conduct and manage relevant trainings to be delivered to transitions team. • Participate in / conduct assessments to gauge the training needs of the team. • Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables. • Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed. • Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables. • Combining process migration activities along with IT implementation • Gives customer distinct advantage as vendor manages both IT as well as the operations • Optimization of the transition methodology reduce time, reduce costs, reduce risks, retain/ improve quality • Responsible for risk management understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning. • Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity. • Participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle Preferred candidate profile 1 - 3 years managing projects independently PMP / PMCP preferred Desirable Skills - PMP or PRINCE2 certification will be an advantage Working knowledge on process automations

Position Purpose The Transition Manager is responsible for planning, managing, and executing the smooth transition of processes, services, or functions from the current state to a desired future state, typically during shared services setup, outsourcing, offshoring, process improvement, or system implementations. This role ensures minimal disruption to business operations, seamless knowledge transfer, and effective stakeholder engagement throughout the transition lifecycle. Strategic Define and execute transition strategy aligned with SSC and organizational objectives. Coordinate with functions to document SOPs and ensure successful knowledge transfer. Identify transition risks, dependencies, and mitigation plans proactively. Public Operations Create and manage detailed transition plans (including KT, cutover, ramp-down) Monitor transition KPIs, SLAs, and knowledge metrics during and post-transition. Collaborate with enabling functions (IT, HR, Admin) to ensure infrastructure readiness. Drive stabilization post-transition and ensure timely handover to operations. Ensure audit-readiness of transitioned processes. Maintain process documentation, control adherence, and risk registers. Facilitate knowledge audits and governance reporting for transition lifecycle. Engage with cross-functional teams for change management and onboarding. Drive a culture of continuous improvement and process ownership. Audit Supporting Head Shared Services / Finance Leads to Ensure timely completion of internal and statutory audits People • Stakeholder Management, Strategic Thinking, and Execution Excellence. • Strong communication & change leadership skills. Educational Qualification M. Com / MBA Experience • Overall 8-12 years, with 68 years in transition/project management roles Location - Udaipur Interested Candidates can share their resumes directly on shubhi.chandnani@piind.com

Role Quality and Process Excellence Lead Do Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. Mandatory Skills: Quality. Experience: 8-10 Years.

This role emphasizes the importance of Food & Beverage (F&B) services as a key component of the overall workplace experience. The enabler ensures outstanding service by managing cafeteria operations, engaging with employees, and acting as the single point of contact for daily needs. Working across rotational shifts, the enabler maintains visibility and ensures seamless operations, contributing to a vibrant and engaging environment. Key Responsibilities: Manage cafeteria floors during peak times, such as evening rush and dinner hours, to ensure efficient service and smooth operations. Conduct regular rounds to monitor food and beverage offerings, ensuring machines, cleanliness, and mart essentials are maintained. Promote awareness of new food programs, offers, and specialties to employees. Address and escalate customer complaints promptly to guarantee swift resolution. Gather daily customer feedback to uphold a high POY score and report concerns or patterns to the Assistant Manager. Uphold grooming standards set by the organization and ensure compliance with hygiene and safety regulations. Build direct relationships with employees and act as the single point of contact. Respond to and resolve all feedback within defined Service Level Agreements (SLAs). Share observations regarding any misalignment with defined guidelines of the allocated area. Execute employee engagement events and participate in promotional activities that align with client expectations. Foster an environment that supports teamwork, cooperation, performance excellence, and personal success. Support client-specific initiatives such as technology roll-outs, benchmarking, and best practices. Conduct periodic connects with points of contact from different businesses to understand their service perspective. Ideal Experience: Bachelor's degree or Degree in Hotel Management, or a related field. 1-3 years of experience in Food and Beverage service within the hospitality industry. Ability to adapt in a fast-paced working environment and versatility in meeting changing client needs and requirements. Proficiency in MS Office suite. Excellent verbal and written communication skills. Personal Characteristics: Natural communicator who enjoys engaging at all levels. Creative mindset. Self-motivated and confident. Exhibits honesty and trustworthiness. Open to new ideas and willing to challenge the status quo. Works well with diverse teams from various countries and cultures Scheduled Weekly Hours: 48

This role emphasizes the importance of Food & Beverage (F&B) services as a key component of the overall workplace experience. The enabler ensures outstanding service by managing cafeteria operations, engaging with employees, and acting as the single point of contact for daily needs. Working across rotational shifts, the enabler maintains visibility and ensures seamless operations, contributing to a vibrant and engaging environment. Key Responsibilities: Manage cafeteria floors during peak times, such as evening rush and dinner hours, to ensure efficient service and smooth operations. Conduct regular rounds to monitor food and beverage offerings, ensuring machines, cleanliness, and mart essentials are maintained. Promote awareness of new food programs, offers, and specialties to employees. Address and escalate customer complaints promptly to guarantee swift resolution. Gather daily customer feedback to uphold a high POY score and report concerns or patterns to the Assistant Manager. Uphold grooming standards set by the organization and ensure compliance with hygiene and safety regulations. Build direct relationships with employees and act as the single point of contact. Respond to and resolve all feedback within defined Service Level Agreements (SLAs). Share observations regarding any misalignment with defined guidelines of the allocated area. Execute employee engagement events and participate in promotional activities that align with client expectations. Foster an environment that supports teamwork, cooperation, performance excellence, and personal success. Support client-specific initiatives such as technology roll-outs, benchmarking, and best practices. Conduct periodic connects with points of contact from different businesses to understand their service perspective. Ideal Experience: Bachelor's degree or Degree in Hotel Management, or a related field. 1-3 years of experience in Food and Beverage service within the hospitality industry. Ability to adapt in a fast-paced working environment and versatility in meeting changing client needs and requirements. Proficiency in MS Office suite. Excellent verbal and written communication skills. Personal Characteristics: Natural communicator who enjoys engaging at all levels. Creative mindset. Self-motivated and confident. Exhibits honesty and trustworthiness. Open to new ideas and willing to challenge the status quo. Works well with diverse teams from various countries and cultures Scheduled Weekly Hours: 48

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., with 6-10 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and ability to prioritize tasks effectively.

Role: The purpose of the role is to drive and support transition for mega deals within own BU and contribute to the development of transition expertise within Wipro. Do: Lead efforts for effective onboarding of client projects across verticals within BU Understand the transition and guidelines developed for BU by Transition Head Develop understanding of domain and the verticals within to identify the trends and customer needs across geographies Understand the sales and delivery processes, onboarding risk areas and gaps in the current processes Support framework development and guidelines to support transitions for first 100 days of new projects as per Wipros Integrated Transition Framework (ITF) Understand the Wipro Transition methodology, standards and guidelines Understand multiple factors such as customer needs, region, language, cultural and financial aspects Build this understanding into developing relevant transition solutions and processes for the domain Detail out the interfaces, protocols for dependencies in the transition plan Identify tools and technology to support transitions Develop dashboards to effectively track data during transition Lead execution of transition solutions for mega deals within own BU Develop the overall transition plan for mega deals Review and translate the MSA KPIs into operational parameters and set up the overall engagement governance Conduct a detailed due diligence on the scope of work and specific areas to be transitioned Interact with client to deep dive into operational issues for effective execution Develop a high-level Transition plan highlighting dependencies, risks and issues Build a governance structure with client and Wipro stakeholders along with team structure with roles and responsibilities Execute the transition solutions for mega deals as per plan Ensure deployment of all key processes and document for data collection and tracking Ensure PMO Set up for Resource Onboarding (System tagging, BGV, NDA, desk allocation), Infra (Link VDI, Application access) and Induction and Knowledge management Track phase entry/exit criteria and other transition data and documents/ reports to establish Steady state readiness Identify red flags, highlight potential issues and manage escalations Review transition matrix across projects and verticals within BU to identify issues and areas for development within the sales and delivery teams Ensure effective closure of the transition with Go Live with complete handover to delivery Interact with customers during visits or RFP discussions to present Wipros transition capability Develop quality insights from multiple transitions to highlight trends and scenarios relative to customers and industry across geographies. Align the transition processes with the client feedback, industry trends and Wipro focus areas such as Agile transitions, reverse engineering tools and digital way of working. Participate in the Transition Council of Wipro and provide relevant inputs to strengthen the Wipro Transition methodology, standards and guidelines Mandatory Skills: IT Operations Management. Experience: 5-8 Years.

Role & Responsibility Responsible for CustomerCentricity, Delivery Excellence, Continual Improvement, Audits and culture building across aligned accounts in BFS Driving Process Improvements/Transformation using different Levers like , Lean Six Sigma , Automation , Analytics etc .. Effective Operation Control through monitoring and risk identification and mitigation Effective and seamless Transition Management by highlighting and tacking crtical items wrt Quality and other aspect Drive Ideation and Small , Large scale Projects Lead and Coach team to identify and create value to business using Six Sigma, LEAN, automation and advance analytics levers across aligned accounts in BFS Should be client facing and be able to drive collaborative transformations Responsible to assess risk and proactively identify and raise red flags Should have experience in performing RCA and have the ability to resolve issues Responsible to support RFP from quality perspective Responsible for automation feasibility assessment Responsible to set a governance around improvement projects and take successful projects to external forums and win Award Skills: Six Sigma Black Belt Certified (Mandatory) Good Client and Team handling skills Excellent Communication skills Domain knowledge in BFS - Investment Banking / Capital Markets / Customer Service Management (Preferred) Mandatory Skills: Mortgage( DM). Experience: 5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Process Transformation Consulting. Experience: 5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Experience: 5-8 Years.

We are seeking a highly motivated and experienced Senior Manager Finance BPO to lead a high-impact transition project involving the migration of finance operations from a client in the USA and UK. This is a critical role that will manage the end-to-end transition of 100 Full-Time Equivalents (FTEs) over a 6-month period, with a roadmap to expand the scope to 250+ FTEs over the next 5 years.Upon successful completion of the initial transition phase, the individual will be promoted to Director, with expanded responsibilities across broader operational and strategic mandates. Key Responsibilities Transition Leadership: Lead the transition of 100 FTEs from client operations in the US and UK to the offshore delivery center, ensuring a smooth knowledge transfer, operational continuity, and compliance with SLAs. Stakeholder Engagement: Work closely with client stakeholders and internal leadership to align expectations, manage risks, and deliver a seamless transition experience. Team Setup: Build and manage a high-performing team of Transition Leads and Subject Matter Experts (SMEs) to support the transition across finance functions such as Accounts Payable, Accounts Receivable, Record-to-Report, and other BPO activities. Governance & Reporting: Establish governance structures, drive project status reviews, and provide regular updates to senior leadership and client executives. Process Standardization: Identify opportunities for process improvements, automation, and standardization as part of the transition lifecycle. Scalability Planning: Create a scalable operating model to support growth to 250+ FTEs over a 5-year period, including hiring, training, and retention strategies. Compliance & Risk Management: Ensure all activities are conducted in accordance with data security, regulatory, and compliance requirements in both US and UK jurisdictions. Travel Readiness: Willingness to travel internationally as required, including potential short-term stays in the US or UK during key phases of the transition. Qualifications & Skills Bachelor's degree in Finance, Accounting, Business, or a related field; MBA or relevant post-graduate qualification preferred. 10+ years of experience in BPO/shared services, with at least 3 years in a leadership role managing finance operations or transitions. Proven experience leading large-scale transitions (preferably 50+ FTE) across geographies, ideally involving clients in the US and/or UK. Strong project management skills with a structured, milestone-driven approach. Excellent communication, stakeholder management, and client-facing skills. Ability to lead cross-functional and multicultural teams in a dynamic environment. Demonstrated ability to build and scale teams in a BPO setting. US B1 visa preferred; must be open to frequent travel. What We Offer Opportunity to lead a high-impact, career-defining project. Fasttrack promotion to Director upon successful completion of the initial transition phase. Exposure to global clients and strategic initiatives. Dynamic and inclusive work environment with strong leadership support