1013 Transition Management Jobs - Page 22

Roles and Responsibilities Manage transition planning, mobilization, facility management, soft services, facility operations, lead operations, process transitions, ISO audits, team handling, stakeholder management, vendor relationship management, and client management. Oversee the entire transition process from start to finish. Ensure seamless handover of facilities and services between teams. Coordinate with clients and vendors for successful project delivery. Monitor progress against milestones and identify areas for improvement. Desired Candidate Profile: 9-14 years of experience in Facility Management Services (FMS) industry. Excellent communication skills with ability to work effectively with cross-functional teams Interested candidates can share their resumes at aparna.patil@colliers.com or whatsapp at 7400086521

Leading MNC for Transitions. Candidates with Min 3-4 years experience in P & C. BPO Transitions is a must, core Transitions exp required with solutioning and implementation. Currently in Operations will not be eligible. Required Candidate profile 10+ years of experience, most of which should be in BPO environment. Project/Program Management exp with end to end solutioning/solution design implementation exp, Due diligence.

We are looking for a highly organized and detail-oriented PMO professional to lead and manage project governance, execution tracking, and strategic initiatives. The ideal candidate will drive project planning, ensure alignment with business goals, and enable leadership with critical data for informed decision-making. Key Responsibilities: Develop and implement PMO frameworks, processes, templates, and reporting structures Support program and project managers in adherence to governance, timelines, and budget Monitor the project portfolio and track progress against defined milestones and KPIs Prepare executive dashboards, program updates, and steering committee presentations Identify risks, issues, and dependencies and escalate them with mitigation plans Conduct project health checks, post-implementation reviews, and lessons learned Ensure consistent documentation and knowledge management across projects Work closely with cross-functional teams to ensure alignment of strategic initiatives Manage resource planning, allocation, and utilization metrics across projects Requirements: Bachelors degree in Business, or a related field; MBA or PMP/Prince2 certification preferred 5–10 years of experience in a PMO, program management, or project governance role Strong understanding of project lifecycle, Exceptional communication, stakeholder management, and analytical skills High proficiency in MS Excel, PowerPoint, and project dashboard creation

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Business Analysis Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : Bachelor of Engineering in Electronics or any related stream Summary :As a Software Development Lead, you will develop and configure software systems either end-to-end or for a specific stage of the product lifecycle. Your typical day will involve collaborating with various teams to ensure that the software meets the required specifications and quality standards. You will apply your knowledge of technologies, applications, methodologies, processes, and tools to support clients and projects effectively, ensuring that all aspects of the software development process are executed smoothly and efficiently. You will also engage in problem-solving and decision-making to enhance the overall performance of the team and the project. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance skills and performance.- Monitor project progress and ensure alignment with project goals and timelines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Analysis.- Strong analytical and problem-solving skills to assess business needs and translate them into technical requirements.- Experience in stakeholder management and effective communication to gather and clarify requirements.- Ability to create detailed documentation and specifications for software development.- Familiarity with software development methodologies such as Agile or Waterfall. Additional Information:- The candidate should have minimum 7.5 years of experience in Business Analysis.- This position is based at our Hyderabad office.- A Bachelor of Engineering in Electronics or any related stream is required. Qualification Bachelor of Engineering in Electronics or any related stream

Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.NADevelop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Ability to establish strong client relationshipAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to perform under pressureAgility for quick learning Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsDrive data mining, transformation, and analysis to generate actionable business insights from complex datasets.Leverage strong Excel and VBA (macro) skills to automate reporting, streamline processes, and enhance data accuracy.Utilize Java and analytical tools to build scalable data solutions and backend support for reporting systems.Collaborate with business and operations teams to identify process gaps and lead improvements using data-driven methods.Support process excellence initiatives through data analysis aligned with Lean/Six Sigma principles.Design and maintain dashboards, KPIs, and automated tools that enable proactive decision-making across functions. Qualification Any Graduation

Project Role : Project Control Services Practitioner Project Role Description : Develop and execute end-to-end project management activities of an assigned program, project, or contracted service within a globally sourced delivery model. Must have skills : Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Project Control Services Practitioner, you will develop and execute end-to-end project management activities of an assigned program, project, or contracted service within a globally sourced delivery model. Your typical day will involve coordinating with various stakeholders, managing project timelines, and ensuring that all project deliverables meet the required standards and expectations. You will also engage in problem-solving discussions and contribute to the overall success of the project by implementing effective strategies and solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate communication between project teams and stakeholders to ensure alignment and clarity on project objectives.- Monitor project progress and provide regular updates to management and stakeholders, ensuring transparency and accountability. Professional & Technical Skills: THIS ROLE IS MEANT FOR JAPANESE NATIONALS ONLY.- Must To Have Skills: Proficiency in Japanese Language.- Strong understanding of project management methodologies and frameworks.- Experience with project scheduling and resource allocation tools.- Ability to analyze project risks and develop mitigation strategies.- Excellent communication and interpersonal skills to effectively collaborate with diverse teams. Additional Information:- The candidate should have minimum 2 years of experience in Japanese Language.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Oracle Field Service Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves leveraging standard tools, methodologies, and processes to ensure the effective delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to ensure alignment and address any challenges.- Mentor junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Field Service.- Strong understanding of project management methodologies and frameworks.- Experience with service level agreement management and monitoring.- Ability to analyze project performance metrics and implement improvements.- Excellent communication and interpersonal skills to engage with diverse teams. Additional Information:- The candidate should have minimum 5 years of experience in Oracle Field Service.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Data Services Development Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and enhancements to existing applications while maintaining a focus on quality and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Data Services Development.- Strong understanding of data integration and transformation processes.- Experience with ETL (Extract, Transform, Load) processes.- Familiarity with database management systems and SQL.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP Data Services Development.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Title - S&I Advisory Consultant (L9) Corporate Strategy & Growth Management Level: 9-Team Lead/Consultant Location: Bengaluru, BDC10A Must-have skills: Business Planning Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. We are: Accentures Strategy & Consulting Global Network is a network of over 9,000+ strategy and management consulting specialists connecting across industries and functions to support clients and partners from business development through sales to delivery. Specialty areas entail Strategy, CFO & Enterprise Value, Technology Strategy & Advisory, Talent & Organization, Supply Chain & Operations, Industry X, AI, and Song. Solution and Innovation (S&I) Advisory:The Solution and Innovation Advisory team is a specialty sales advisory service within Accentures Strategy & Consulting Global Network. We are specialists aligned to Accentures priority business offerings with expertise in how to go-to-market and best position Accenture to win work. We are a sales lab that works closely with sales leadership, equipping them with relevant market insights, customized sales messages, and curated sales assets to originate, sell, and win. You are: An experienced business strategist who is comfortable leading a team and working with senior executives. You have a strong executive presence and deep sales and delivery expertise in Corporate Strategy & Growth (e.g., identifying, building, and executing new and/or core growth strategies) and are well versed with what it takes to win consulting work allowing you to build trust and effectively partner with the managing directors that lead the offering. The work: As a Solution and Innovation (S&I) Advisory Consultant, you provide high touch sales support to our Corporate Strategy & Growth teams. This will include but is not limited to the following: Planning and Origination Support annual planning to outline sales targets, target clients, and enhancement of sales assets. Conduct ongoing research to identify which companies to target over next 6-12 months. Support sales / pipeline reviews with leaders. Prepare for and support first conversations with potential clients. Proposals / Orals Define proposal response requirements and best sales messaging approach. Bring the latest knowledge and best of content to each opportunity (e.g., industry trends benchmarking, competitive insights, etc.). Help shape the overall solution (approach, team, pricing, differentiators, etc.) to best fit the deal requirements. Prepare and help lead orals with innovating ways of selling to help differentiate Accenture. Content Management / Continuous Improvement Support development of go-to-market approach / assets. Maintain global repository of sales assets (e.g., proposals, stage 0 decks credentials, etc.). Conduct reviews (loss / delivery) with client teams to understand how we can improve sales and harvest deliverables. Stay relevant through training, research, client interaction and feedback sessions. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. A minimum of 2 years in sales or consulting experience at a top-tier consulting firm English language fluency (oral and written) Must support/mirror the working hours for the supported market/geography or other business area. Must be flexible with working hours to meet shifting business needs. Must have good internet connectivity and distraction-free environment for working at home, in accordance with local guidelines. Bonus points if you have: Experience in sales, business development, and go-to-market planning Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 8-10Years Educational Qualification: Any Degree

Skill required: NA - Business Transformation Designation: Business Transformation Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Adaptable and flexibleProblem-solving skillsDetail orientationAgility for quick learningCommitment to quality Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Deployment Lead Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan. Must have skills : SAP PP Production Planning & Control Discrete Industries Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Deployment Lead, you will be responsible for planning and leading the execution of a comprehensive deployment plan. Your typical day will involve coordinating with various project teams, managing schedules, budgets, and resources, and ensuring that all deployment-related activities are aligned. You will monitor and control progress, making adjustments as necessary to meet project goals and timelines, while also facilitating training and pilot programs to ensure a smooth transition. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate effective communication among stakeholders to ensure project alignment.- Develop and implement strategies to mitigate risks associated with deployment activities. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP PP Production Planning & Control Discrete Industries.- Strong understanding of project management methodologies and tools.- Experience in resource allocation and budget management.- Ability to analyze and interpret deployment metrics for continuous improvement.- Familiarity with training methodologies and adult learning principles. Additional Information:- The candidate should have minimum 5 years of experience in SAP PP Production Planning & Control Discrete Industries.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Adaptable and flexibleProblem-solving skillsDetail orientationAgility for quick learningCommitment to quality Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Title BI Developer Job Description Summary We are looking for an experienced BI Developer to help build and improve our global BI platform for a dedicated client account, built primarily on the Microsoft stack in Azure. You will use your data modelling, DAX and M coding, data analysis and report design skills to create, maintain and enhance our reporting platform as part of a structured software development lifecycle. There will also be an element of requirements gathering and documentation around building new solutions and enhancing existing ones. Ultimately, you will help develop end-to-end BI solutions using Power BI, which include Data modelling, Power Query and report development, to ensure company information is presented securely and accurately. Job Description About the Role: BAU BI platform support - troubleshoot and fix data model issues; such as complex business logic implemented in Power Query (M) and/or calculations in DAX. Resolving other issues with existing Power BI reports, SQL views and daily data refreshes in the semantic layer are also part of BAU Reporting platform support and development - create and enhance Power BI dashboards and several tabular models as part of planned platform development projects and activities. There is also an element of enhancing and supporting the Power BI embedded portal. Transition Management - support the technology components of new client on boarding to include such items as building and testing objects and measures in dashboards and tabular models, etc. Client Project Services - carry out technology project related activities to include such items as requirements capture, business rule specification, dashboard and tabular model design, change management routines in Azure Analysis Services and Power BI. Collateral development - in supporting the BI solutions the role includes activities such as documenting the new implementations and changes in the dashboards to be able to compile for multiple IT and Business standards. About You: 5+ years solid Power BI development experience and working with Power BI must have been in a recent role. Must have excellent knowledge of the DAX and M programming languages, data model development and report design and implementation experience. Hands-on experience designing and implementing tabular models (Power BI or Azure Analysis Services). Ability to write T-SQL code to query databases Experience with precise requirements gathering and documentation; which can used to create high-level and low-level design documents for developers. Routine use of source control (example Git), as part of regular BI development activities. This includes branching strategy and CI/CD principles. Why join Cushman & Wakefield As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from: Being part of a growing global company. Career development and a promote from within culture. An organization committed to Diversity and Inclusion Were committed to providing work-life balance for our people in an inclusive, rewarding environment. . We have a vision of the future, where people simply belong. Thats why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us. INCO: Cushman & Wakefield

Dear Aspirant, ReSource Pro Operational Solutions Private Limited, Bangalore About ReSource Pro: About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 4,700+ ReSource Pro employees provide dedicated support to more than 600+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders Contact : HR Prashanth - 9008042232 | Mail Id: Prashanth_Honnachari@resourcepro.in Job Description - Assistant Manager, SDU, India I. Basic Information Job Title : Assistant Manager Service Delivery Report to Manager - Service Delivery Department Service Delivery Unit Location Bangalore, India II. Purpose of the Position ReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: 2009-2014 and IAOP Global 100: 2009-2015. Our growth is accelerating, with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in China, India and the US. As a recognized leader providing innovated and integrated solutions to the insurance industry, we are in the process of transforming into a world-class service organization and well on our way. And thats why this role is so important to our organization. In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead department, division or company level projects to realize corporate goals and strategies. III. Principal Responsibilities # Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1 Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. 2 Client Services Oversee the daily operations of each client teams to ensure client satisfaction; manage email, phone or in-person interactions with clients to maintain and enhance client relationship; execute company-wide client related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. 3 Business Growth Proactively seeks opportunity to improve client experience and drive business growth. Support US based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. 4 Problem Solving Resolve high impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5 Managing Projects Stay well informed of corporate goals and strategies; identify and lead department, division or company level projects. Lead assigned cross-function or company-wide activities and projects. 6 Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction and business development needs. Manages priorities and budgets to meet company, department and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Contact Scope Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments V. Minimum Qualifications Experience Minimum 8 years experience, 3-5 years management experience Education Background Bachelor Degree (Major) Skills Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors Manages for effective performance and develop staff Builds effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary Contact : HR Prashanth - 9008042232 | Mail Id: Prashanth_Honnachari@resourcepro.in

Dear Aspirant, ReSource Pro Operational Solutions Private Limited, Bangalore About ReSource Pro: About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 4,700+ ReSource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders Contact : HR Karthik - 9008042208 | | Mail Id: Karthik_Venkat@resourcepro.in Job Description - Assistant Manager, SDU, India I. Basic Information Job Title : Assistant Manager Service Delivery Report to Manager - Service Delivery Department Service Delivery Unit Location Bangalore, India II. Purpose of the Position ReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: 2009-2014 and IAOP Global 100: 2009-2015. Our growth is accelerating, with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in China, India and the US. As a recognized leader providing innovated and integrated solutions to the insurance industry, we are in the process of transforming into a world-class service organization and well on our way. And thats why this role is so important to our organization. In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead department, division or company level projects to realize corporate goals and strategies. III. Principal Responsibilities # Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1 Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. 2 Client Services Oversee the daily operations of each client teams to ensure client satisfaction; manage email, phone or in-person interactions with clients to maintain and enhance client relationship; execute company-wide client related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. 3 Business Growth Proactively seeks opportunity to improve client experience and drive business growth. Support US based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. 4 Problem Solving Resolve high impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5 Managing Projects Stay well informed of corporate goals and strategies; identify and lead department, division or company level projects. Lead assigned cross-function or company-wide activities and projects. 6 Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction and business development needs. Manages priorities and budgets to meet company, department and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Contact Scope Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments V. Minimum Qualifications Experience Minimum 9 years experience, 3-5 years management experience Education Background Bachelor Degree (Major) Skills Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors Manages for effective performance and develop staff Builds effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary Contact : HR Karthik - 9008042208 | | Mail Id: Karthik_Venkat@resourcepro.in

Job Title: OPSCS / Client Sales Sup Job Code: 10147 Country: IN City: Mumbai Skill Category: Operations Description: Nomura Overview: Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com . Nomura Services, India supports the group s global businesses. With worldclass capabilities in trading support, research, information technology, financial control, operations, risk management and legal support, the firm plays a key role in facilitating the group s global operations. At Nomura, creating an inclusive workplace is a priority. Our approach to inclusion encompasses a variety of initiatives, including sensitization campaigns, implementing conducive policies & programs, providing infrastructure support and engaging in community events. Over time, we have made meaningful progress in these areas, and this commitment has been wellrecognized across the industry. We are proud recipients of the prestigious Top 10 Employers award by the India Workplace Equality Index (IWEI), IWEI Gold Employer of Choice awards, India CSR Leadership Award 2024 for Holistic Village Development Program and the YUVA Unstoppable Changemaker Awards. Divisional Overview: The Operations division provides the support and control infrastructure that enables the Firm to develop and deliver financial products throughout the world. Working with the Sales, Trading and Information Technology Divisions, Operations professionals are responsible for the management and execution of transactions in a manner which maximizes profitability and minimizes risk. Our division is responsible for the management and execution of millions of securities transactions on a daily basis. Our responsibilities include trade processing, confirmation, settlement, fails management, margin, asset servicing, risk management and various client services. In partnership with sales, trading, prime services, information technology and other teams from across the bank, we apply a continual focus on improving productivity and efficiency, while seeking new and innovative ways to support our clients changing needs. Business Overview: The Fixed Income Middle Office team based in Powai is continuously and actively engaged in supporting Nomuras Fixed income businesses spread across EMEA, Americas, Asia and Continental regions. Fixed Income Operations supports a varied range of Fixed Income products & franchisees offered by Nomura to its clients. The Fixed Income MO plays a pivotal role between Clients and Front Offices on one side and Nomuras in house teams & divisions ranging from Information Technology, Core Operations, Client Service Representatives, Transition Management Group, Data Management and Operations Control on the other. Position Specifications: Corporate Title Analyst Functional Title Analyst Experience 13 years Qualification Graduate/ MBA Requisition No. Role & Responsibilities: Sales Support as a process is to provide better service to clients. Hence it requires lots of interaction with clients, Sales Persons, Traders, Desk Assistants and other various team involved in downstream Processing. Effectively manage all risks and exposures associated with the various trading activities across the books for Sales Clients and ensure all exceptions have been closed out in a timely manner; Manage Risk between Front End & Middle Office systems for all Equity Derivative products at trade level. REQUIRED SKILLS: This position requires liaising with respective regional Trader s, desk assistants, Sales Persons & other regional middle office teams and make sure Bank s external client s queries are resolved immediately and effectively. Always think from Client perspective and proactively provide better service to clients and cover the risk in the process The individual needs to work very closely with the desks and ensure all Bookings and checks are completed with 100% accuracy, within the timelines mentioned in SLA. Requires strong attention to details, should have very good understanding on Bonds / Repo / Cash Equity / FX products Should have the attitude to adapt to the new digital tools and should come out with more ideas. Exposure to digital technology and Fintech tools would be added advantage Qualification, Experience & Skills: Should be able to work independently and manage tight deadlines, should posse s excellent communication skills and familiarity with financial abbreviations and basic functioning of market. Should be Enthusiastic / High energy / should be able to suggest solutions. M ind Set: Mandatory Desired Domain Graduate Finance/MBA Essential skills: 1) Strong Analytical skills, 2) Knowledge and understanding of Fixed Income products 3) Strong MS Excel skills 4) Ability to work on tight deadlines 5) Good communication skills 1) Proactive in raising issues and resolving exceptions 2)Eye for detail and ability to analyze 3)Team player & Team Leader 4)Relations management internal & external counter parts Technical Ability to multitask and work to tight deadlines Exceptional Attention to detail strong MS Office(Word/Excel/PowerPoint) Skills Trade Life Cycle Nomura Leadership Behaviours: Leadership Behaviours Description Element Exploring Insights & Vision Comprehensively analyse the nature of the problems we face and set our focus toward the future vision Gather Intelligence Create a vision Identify an issue Making Strategic Decisions Analyse options and feasibility to resolve issues, in making judgments and recommendations Identify countermeasures Assess feasibility Make a judgment Inspiring Entrepreneurship in People Promotes the vision and goals to others in such a way that inspires commitment and independent contributions Influence Inspire Commit Elevating Organizational Capacity Maximize organizational productivity through leadership development and engagement Have an Ownership in Own Development Support other s growth Encourage organizational growth Inclusion Respect diverse perspectives and promote psychological safety and the creation of a risk culture Foster psychological safety Encourage the active participation of all talent Foster a risk culture

BI Developer We are looking for an experienced BI Developer to help build and improve our global BI platform for a dedicated client account, built primarily on the Microsoft stack in Azure. You will use your data modelling, DAX and M coding, data analysis and report design skills to create, maintain and enhance our reporting platform as part of a structured software development lifecycle. There will also be an element of requirements gathering and documentation around building new solutions and enhancing existing ones. Ultimately, you will help develop end-to-end BI solutions using Power BI, which include Data modelling, Power Query and report development, to ensure company information is presented securely and accurately. About the Role: BAU BI platform support - troubleshoot and fix data model issues; such as complex business logic implemented in Power Query (M) and/or calculations in DAX. Resolving other issues with existing Power BI reports, SQL views and daily data refreshes in the semantic layer are also part of BAU Reporting platform support and development - create and enhance Power BI dashboards and several tabular models as part of planned platform development projects and activities. There is also an element of enhancing and supporting the Power BI embedded portal. Transition Management - support the technology components of new client on boarding to include such items as building and testing objects and measures in dashboards and tabular models, etc. Client Project Services - carry out technology project related activities to include such items as requirements capture, business rule specification, dashboard and tabular model design, change management routines in Azure Analysis Services and Power BI. Collateral development - in supporting the BI solutions the role includes activities such as documenting the new implementations and changes in the dashboards to be able to compile for multiple IT and Business standards. About You: 5+ years solid Power BI development experience and working with Power BI must have been in a recent role. Must have excellent knowledge of the DAX and M programming languages, data model development and report design and implementation experience. Hands-on experience designing and implementing tabular models (Power BI or Azure Analysis Services). Ability to write T-SQL code to query databases Experience with precise requirements gathering and documentation; which can used to create high-level and low-level design documents for developers. Routine use of source control (example Git), as part of regular BI development activities. This includes branching strategy and CI/CD principles. Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from: Being part of a growing global company. Career development and a promote from within culture. An organization committed to Diversity and Inclusion We have a vision of the future, where people simply belong. Thats why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

At YASH, we re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire Project Management Professionals in the following areas : 15 + years of experience in SAP Project Management, Experience in Implementation & Roll-Out projects, Consulting Services & Agile methodology. Should have experience in any of the functional modules - SAP FI/ LE-MM, SAP WM, SD, PP-QM, etc. Experience in Transition Management, Enhancement / Small Project implementation (In Agile Methodology) Should have experience in different phases of Project Life Cycle Requirement gathering, System Design, Configuration, Customization, Integration and Testing, Production Cutover, and Support Have a constant watch on resource utilization and forecasting on resource capacity requirement if any and will constantly look for cost optimization and continuous improvement to pass on value addition to customers. Coordination with client project manager Review the team performance, identify areas of improvement & implement the improvement plans. Improve operational efficiency & work on the opportunities for continuous improvements. Regular project review meetings with clients and other stakeholders Project / Program status monitoring & reporting Efficiently manage revenue & cost P&L responsibility with margin targets, revenue recognition, growth, and forecasting. Engaged in project scooping while providing support for pre-sales and commercial teams in the preparation of proposals and contracts. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Seeking a Transition Manager with 7–8 years of relevant experience, including 5+ years in transition roles. Must have 2+ years of hands-on project transition experience and a strong background in US Healthcare processes. Required Candidate profile Work Location - Chennai Shift - US Shifts Call HR Manager Reejo @ 9886360719 for more details.

The Payments Lead will be responsible for managing the bank s critical payments processing platforms, with a key focus on overseeing the successful migration from Oracle Flexcube 11.2 to Oracle Banking Payments (OBP) 14.7. The role requires strong leadership, domain expertise, and coordination across business, technology, and vendor teams to ensure seamless transition and continued operational excellence. Hands on expertise on Oracle Banking Products along with Payment Streams. Ability to communicate clearly with business users and other teams Hands on expertise in payments domain In depth knowledge on banking business and payment processes Good verbal and written communication Good Analytical / Communication skills 1. Platform Transition Management Orchestrate the transition of payment services from Flexcube 11.2 to OBP 14.7, ensuring minimal disruption. Develop and maintain project timelines, migration playbooks, and contingency plans. Supervise all stages of environment setup, configuration, interface validation, and dry-run execution. Ensure environments (UAT, Pre-Prod, Prod) are fully configured, data-masked, and validated for readiness before each phase. 2. Functional and Technical Oversight Act as the functional lead for payment workflows, ensuring business processes are accurately mapped and migrated. Work with solution architects and development teams to configure OBP modules as per bank-specific use cases. Facilitate customization reviews, ensuring regulatory compliance and alignment with internal policies. Review and validate functional specs and mapping documents from legacy to OBP standards. 3. Cross-Team Alignment and Business Support Collaborate with business users, operations teams, and compliance units to gather requirements and conduct solution walkthroughs. Serve as the single point of contact for business queries related to the payments migration. Drive UAT planning, execution, and signoffs, ensuring business readiness and smooth cutover. Support country-specific workshops and playback sessions during scoping studies to gather detailed functional and regulatory requirements. 4. Vendor and Third-Party Coordination Liaise with Oracle and Profinch implementation partners to track deliverables, manage issue logs, and ensure SLAs are met. Oversee the testing and certification of third-party integrations including clearing houses, central banks, and payment gateways. Coordinate joint workshops with vendors to validate design decisions, data transformation rules, and exception handling flows. 5. Risk Mitigation and Controls Implement strong controls to manage data integrity, reconciliation accuracy, and fallback procedures. Proactively address gaps in audit, compliance, or operational processes identified during the transition. Define production fallback strategies and rollback scenarios for cutover readiness. 6. Knowledge Management and Team Enablement Create and maintain platform documentation, process manuals, and user guides. Support internal teams through training sessions, walkthroughs, and post-go-live hyper care initiatives. Maintain traceability matrices for migrated functionalities, ensuring all user journeys are covered end-to-end. 7. Post-Migration Stabilization and Optimization Lead the stabilization phase post go-live, including defect triage, SLA monitoring, and performance tuning. Establish production monitoring controls and dashboards to track volumes, transaction health, and alerts. Continuously identify opportunities for streamlining operations, reducing manual interventions, and enhancing automation. 8. System Readiness and Production Support Enablement Validate production readiness through infrastructure sizing reviews, HA/DR testing, and health system checks. Define SOPs for Level 1 and Level 2 production support teams and ensure knowledge transfer is completed. Participate in production release dry runs, cutover rehearsals, and post-release validations. Act as a senior escalation point during post-deployment hyper care and issue resolution cycles.

Looking to onboard a skilled Senior Lead - Delivery with 5-8 years of experience to join our team in Chennai.Roles and Responsibility Manage and deliver high-quality healthcare services to clients. Lead and motivate a team of professionals to achieve exceptional results. Develop and implement effective delivery strategies to meet client needs. Collaborate with cross-functional teams to ensure seamless service delivery. Analyze and resolve complex issues related to healthcare service delivery. Ensure compliance with regulatory requirements and industry standards. Job Proven experience in managing healthcare services or related fields. Strong leadership and motivational skills are essential for leading a team. Excellent communication and interpersonal skills are needed for client and stakeholder interaction. Ability to work under pressure and manage multiple tasks simultaneously. Strong problem-solving and analytical skills are required to resolve complex issues. Experience working in a fast-paced environment with changing priorities.

Skill required: Growth [Solution Architect] - Solution Architecture Designation: I&F Decision Science Practitioner Associate Manager Qualifications: Any Graduation Years of Experience: 10-14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Data & AI Design, implement and direct a solution architecture to address specific problems and requirements, usually through the application of technical, business process and/or industry knowledge." What are we looking for" Solution Architecture What are we looking for " Solution Architecture Solutioning & Presales Process transformation & Consulting Automation Solutions Generative AI Data & AI Solution Architecture Data & AI Strategy Collaboration and interpersonal skills Ability to manage multiple stakeholders Corporate planning & strategic planning Results orientation Ability to perform under pressure Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally, interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture" Qualification Any Graduation

Job Opening: Transformation Projects Job Location : Chennai Experience : 2 to 5 Years Direct Responsibilities Project Management 1. To work as a project SPOCs for ISPL FOP platforms offshoring/Application Deployment related initiatives 2. Conducting project governance meetings (OPCO) 3. Provide inputs to Steer Co meetings 4. Perform operational assessment of activity transfer by coordinating with onshore and FOP team SME 5. Co-ordinating with onshore teams, FOP and other contributing teams to achieve successful project execution 6. Planning, managing project timelines within agreed Budgets 7. Track & Manage project risk & issues 8. Highlight the blocking points & escalate to managers whenever necessary 9. To participate in risk assessment, SLA setup and other offshoring related tasks which are prerequisites for activity transfer 10. To provide functional know-how whenever required 11. Monitor new SLA execution and existing SLA Amendments within FOP. Contributing Responsibilities 1. To provide functional know-how whenever required 2. Monitor new SLA execution and existing SLA Amendments within FOP. Technical & Behavioral Competencies Project Management Knowledge of MS Excel (formulas, pivot tables) Good analytical skills Accounting Processes (Desired) Kindly share you're update resume below mentioned mail: gauri.singh@kiya.ai

Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below [ WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR ] [ MINIMUM 8 YEARS OF EXPERIENCE AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST ONE YEAR ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: HR - 9035516398 Email ID - varshitha_devaraj@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skill sets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR - 9035516398 Email ID - varshitha_devaraj@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

Greetings from ReSource Pro!!! . Job Description: Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 9 years experience, 1 + years of experience as an Assistant Manager. Department: Service Delivery Unit Minimum Qualifications: Graduation Major N/A Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Location: Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Contact - HR Sharath Srinivas| 7892361291 | Call & Whatsapp | Email -Sharath_Srinivas@resourcepro.in