1013 Transition Management Jobs - Page 19

As the Insurance Partner Manager for Global Shared Services (GSS) at Liberty Mutual Insurance, you will play a crucial role in supporting the team based in India with governance, talent management, and strategy aligned to various Liberty Mutual Retail Market - Claims operations worldwide. Reporting to the GSS Governance and Transformation Lead, you will oversee the execution of the Enterprise-wide outsourcing workstream, ensuring consistent expectations and high-quality delivery standards from strategic partners in an onshore/offshore environment. This role, based in the Hybrid model location of Delhi NCR, requires a candidate with a Masters in business administration from a Top Tier Institute, with a preference for higher education in P&C Insurance. The ideal candidate should have over 15 years of work experience in Insurance Operations, Governance, Transition, and BPO management within the P&C domain, along with SME level knowledge in Insurance claims operations. Familiarity with systems like Guidewire Claim Center, Brite core, Applied Epic, and 360 site view is preferred, as well as an understanding of modern claims operations transformation opportunities. Key responsibilities include maintaining a strong governance framework, performance management, talent development programs, staffing and hiring needs, and fostering closer relationships with internal stakeholders and strategic vendor partners. The role also involves supporting business identification and opportunities in global markets related to outsourcing, feasibility analysis, and transitions. The successful candidate will possess strong organizational and multi-tasking skills, stakeholder management abilities at CXO level, and a strategic business judgment with a sense of urgency. They should be self-motivated, creative problem-solvers, and able to work independently or in a team environment. Flexibility to work across time zones, travel internationally as needed, and collaborate with cross-functional teams are essential qualities for this role. In return for your hard work and commitment, Liberty Mutual offers industry-leading salary, benefits, and rewards that support your well-being and personal growth. The company values integrity, innovation, and positive change, making it a rewarding environment for talented professionals to thrive and make a meaningful impact.,

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, you are part of a team of bright individuals working with cutting-edge technologies. Our purpose is to bring about real positive changes in an increasingly virtual world, transcending generational gaps and future disruptions. We are currently seeking PMO Professionals with the following responsibilities: - Possess excellent process knowledge related to Incident, Problem, Change, Configuration management. - Facilitate support meetings to drive discussions and achieve project goals in a timely manner. - Demonstrate a good understanding of risk management concepts and practices, track, assess, and mitigate project risks, issues, and dependencies. - Collaborate across service teams to ensure alignment and success of objectives. - Identify and implement process enhancements to improve project efficiency and effectiveness. - Provide mentorship and guidance to team members on ITSM processes. - Identify training needs and facilitate their implementation for the team. - Engage in CMMI/Quality-related activities and initiatives to enhance performance. - Monitor and ensure effective utilization of resources as per defined frequency. - Maintain control over services through monitoring and controlling measures. - Provide support to the senior project manager in various aspects of Service management. - Provide regular status reports and communicate progress to internal/external stakeholders as defined. - Assist in executing transitions for large/complex activities. - Define standards in transition management based on industry trends and contribute to building tools and accelerators for KT process. - Measure and monitor SLAs; track service levels and analyze the impact of SLAs on complex processes and deliverables. - Manage onboarding/offboarding activities from a client perspective. - Manage Org Chart and On-call roster. In addition to the above responsibilities, you are expected to: - Engage in executive customer discovery to predict future customer needs and enhance customer relationships. - Identify trends and patterns emerging from ticket trends or customer preferences and customize/refine existing services to exceed customer needs and expectations. - Have a basic understanding of project management concepts and terminology. - Assist with tasks such as creating project schedules or monitoring progress. - Create action plans based on business objectives. - Manage internal and external issues affecting the organization's vision, mission, and objectives. - Lead and direct a strategic planning team to outline the future direction of stakeholders. - Prioritize work based on stakeholder priority. - Demonstrate a "can-do" attitude and strive to achieve and exceed defined goals/targets. - Excel in verbal and written communication, analyze data patterns, and identify trends effectively. - Create compelling presentations for client representation. At YASH, you have the opportunity to shape your career in an inclusive team environment. We offer career-oriented skilling models and encourage continuous learning, unlearning, and relearning at a rapid pace and scale. Our workplace is grounded in four principles: flexible work arrangements, free spirit, emotional positivity, agile self-determination, trust, transparency, open collaboration, all support needed for the realization of business goals, stable employment with a great atmosphere, and ethical corporate culture.,

Skill required: NA - Business Transformation Designation: Business Transformation Senior Analyst Qualifications: Any Graduation Years of Experience: 4 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. Conduct iGBS Diagnostic Studies to determine transformational innovative interventions to transform processes & Operations.-This position determines the best way to run the process with Non Automation/Automation interventions using the Accenture Operations Tech Tool Stacks, RPA, AI/Analytics Tool Suite & Mini-Bot catalogue in order to deliver Value and Benefit to the Clients Operations process & organization. Foundational Automation High Level and Detailed Assessments for External ClientsPartner with the Client to understand current state of the process. Lead Client discussion to develop solutions and become a trusted transformation & innovation advisor for clientsImplement & execute recommendations made off the back of Diagnostic studies for clients to realize the value/benefits estimatedConduct High Level and Detailed Assessments and Propose Solutions at various stages in the life-cycle of transforming a process or GBS/SSC organizationDetailed As-is Process Analysis to gauge Process and Technical Feasibility for transformation/Automation SolutionsBring Process Reengineering, RPA, AI/Analytics & Mini-Bot knowledge together to bring digital transformation solutions for process automations to clientsAbility to break Vast Business Areas into palatable, smaller Process Segments for assessmentsAbility to visualize the transformed/automated process with a Design pattern thinking based on the intervention/automation Tool that is selected or is to be selectedUnderstand the commercial impact of a Tool selectionHolistic solution approach including the detail design plan to adhere to a hybrid-Agile implementationAbility to apply the Design pattern thinking, Solution approach (Hybrid-Agile) leading to effective business case predictionsIdentify repetitive manual tasks that have a potential for transformation/re-engineering/AutomationPropose standardization and re-engineering to optimize Automation potentialBridge between the Business and Technology (Development Build & Test), to be able to transform Business Design Patterns into Technology Implementations What are we looking for Business Analysis, Requirements GatheringAnalytics Solutions Design SkillsStakeholder Management SkillsProject Management SkillsStory Telling or Communication SkillsCritical Thinking and Problem-Solving SkillsTransformation SkillsDesign Thinking RPA Tools Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problemsDrive Client workshops to understand Scope and Process details Conduct High Level Process and Technical Feasibility AssessmentPropose & define transformation/automation Scope of the processDesign a high level transformation/optimization/Automated Solution schematicCreate a Business View transformation/optimization/Automation Solution Design. This involves the detailing of the As Is procedural steps and the design of the To Be process flow when configured for transformation/optimization/automation for the identified & agreed scopeUnderstand Operational Metrics of the Process inclusive of Volume, Seasonality, Average Handling Time, etc., to gauge Effort and BenefitsDefine a quantifiable Benefits Case to feed into the Business Case for the client Identify and confirm the capacity required to run the to be process/automation in BAU/production through License requirements to meet the process SLAs with factors like incoming volumes, application availability, handling time etc.Create a plan (hybrid-agile) to automate the process. Qualification Any Graduation

Job Title: Manager Department: Client Relationship Management Location: Airoli, Navi Mumbai Shift: Night Shift ( 3pm to 12am / 6pm to 3am IST) Mode: Work from Office Relationship Strategy: The Client Relations Manager (CRM) will oversee and manage client engagements with a focus on client deliveries and satisfaction. This includes developing new business opportunities within existing accounts and collaborating with the client and operations teams to create implementation plans and establish terms of agreement. The CRM serves as the primary liaison between the client s mid to senior management staff and the Managers/Directors of Global Operations, ensuring that any issues or escalations are addressed promptly and to the client s satisfaction. Follow-through is essential to check progress and output consistency. The CRM will communicate regularly with the Client Relationship Director (CRD) regarding farming and sowing opportunities and will make regular onsite visits to clients to build rapport and explore new opportunities. Client Servicing & Delivery: The candidate will be responsible for the successful kick-off and implementation of new or expanded Revenue Cycle Management (RCM) projects, from the pilot test phase through training. This includes participating in knowledge transfer and aiding in process documentation. The candidate will finalize and present the Work Process document to the client for approval. Financial Management: Conduct practice assessments for prospective clients and provide findings reports to highlight areas of business improvement and revenue leakage. Monitor service productivity and quality through reports provided by operations to ensure SLAs are being met. Quality Control: The CRM is responsible for tracking escalated issues and reporting them to the Operations & CRM leadership. Review weekly project trackers and conduct state-of-the-client discussions with CRM and Operations. Participate in strategic and tactical Client/Operations calls to propose solutions and maintain focus on opportunities. Internal Team Management: Guide the Operations team on RCM compliance regulations and provide feedback on in-house policies and procedures. Document and educate in-house management on client compliance requirements. Responsible for weekly meetings with the Operations Manager to discuss: Production: Shifts in inventory, changes in scope, and obstacles contributing to production slowdowns (e.g., coding volume reductions, difficulties in accessing EMR, etc.). Quality: Review internal quality scores and identify any training needs. Staffing: Review any changes in staffing (new hires/terminations, etc.). Relay any applicable issues gathered from the meeting to the client. Skills Required: Graduate in any stream. Experience in Client Relations Management/Key Account Management within the US healthcare domain. Strong revenue cycle data analytics skills and understanding of KPI reporting. Willingness to travel to the US if required. Experience in transition management will be an added advantage. Strong interpersonal skills and fluent in English.

Project Role : Project Control Services Practitioner Project Role Description : Develop and execute end-to-end project management activities of an assigned program, project, or contracted service within a globally sourced delivery model. Must have skills : Program Control Services Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Project Control Services Practitioner, you will develop and execute end-to-end project management activities of an assigned program, project, or contracted service within a globally sourced delivery model. Your typical day will involve coordinating with various stakeholders, monitoring project progress, and ensuring that all project objectives are met efficiently and effectively. You will engage in strategic planning, risk management, and resource allocation to drive project success while maintaining high standards of quality and compliance. Collaboration with cross-functional teams will be essential to address challenges and implement solutions that align with organizational goals. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to ensure alignment and address any project-related issues.- Monitor project timelines and deliverables, ensuring adherence to established schedules. Professional & Technical Skills: - Must To Have Skills: Proficiency in Program Control Services.- Strong understanding of project management methodologies and frameworks.- Experience with project scheduling and resource management tools.- Ability to analyze project performance metrics and implement improvements.- Excellent communication and interpersonal skills to foster collaboration. Additional Information:- The candidate should have minimum 5 years of experience in Program Control Services.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Program Control Services Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves leveraging standard tools, methodologies, and processes to ensure the effective delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between stakeholders to ensure alignment on project objectives.- Monitor project progress and implement corrective actions as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Program Control Services.- Strong understanding of project management methodologies and frameworks.- Experience with risk management and mitigation strategies.- Ability to analyze project performance metrics and provide actionable insights.- Familiarity with project management software and tools. Additional Information:- The candidate should have minimum 7.5 years of experience in Program Control Services.- This position is based at our Ahmedabad office.- A 15 years full time education is required. Qualification 15 years full time education

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. As a Transition Manager, you will lead and manage the end-to-end transition of services across Finance & Accounting, HR, and other domains. You will be responsible for ensuring seamless service migration, maintaining service levels, and delivering high-quality outcomes aligned with client and organizational goals. In this role, you will play a key role in managing the full lifecycle of service transitions, including planning, execution, and stabilization. You will collaborate with bid teams and solution architects to shape transition strategies and solutions. Additionally, you will own project delivery across time, cost, and quality parameters, handle project financials, forecasting, and month-end processes, and identify scope changes and revenue opportunities while securing client buy-in. Developing value propositions aligned with client expectations and organizational strategy, driving DGEM alignment and impact assessments across regions and markets, and maintaining strong stakeholder relationships and ensuring SLA compliance are also key responsibilities in this role. To qualify for this position, you should have a minimum of 12 years of dedicated transition experience, with a strong background in third-party transitions. A strong understanding of transition, risk management, and solutioning is required, along with experience in RFPs, bid processes, and transition planning. Excellent communication, stakeholder management, and presentation skills are also essential. At Capgemini, we recognize the significance of flexible work arrangements to provide support. Whether it's flexible work hours or alternative work schedules, you will have an environment that allows you to maintain a healthy work-life balance. We offer a range of career paths and internal opportunities within the Capgemini group, along with personalized career guidance from our leaders. You will have access to one of the industry's largest digital learning platforms, with over 250,000 courses and numerous certifications. We are committed to ensuring that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work. Kick off your week with a musical performance by our in-house band, The Rubber Band, every Monday. You can also participate in internal sports events, yoga challenges, or marathons. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. With a diverse group of over 340,000 team members in more than 50 countries and a strong over 55-year heritage, Capgemini is trusted by clients to unlock the value of technology to address the entire breadth of their business needs. Capgemini delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by market-leading capabilities in AI, generative AI, cloud, and data, combined with deep industry expertise and a strong partner ecosystem.,

As the VP of Operations for the Life Insurance Division, you will be responsible for managing the overall operations for one or more accounts. Your primary accountability will be managing clients and internal stakeholders, partnering with them to successfully manage the Global delivery for aligned accounts. You should be able to steer growth conversations with the clients, create POVs to be taken to the clients, and drive in achieving & exceeding all Internal and Customer key metrics. In this role, you will also plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition. Developing staff by assessing Leadership competencies, promoting training and career planning, and coaching employees for career development will be crucial. You will provide input into hiring decisions and monitor the performance of the cluster according to established standards, providing performance feedback on Supervisors and Associates. Accountability for meeting business goals and ensuring an alignment of processes with other units to minimize revenue loss will be a key aspect of your responsibilities. You will also monitor and ensure compliance with department, business unit, and regulatory agency standards and practices. Establishing detailed process understanding to add value, designing & driving solutions, and commercializing them will be part of your role. You should have a graduation in any stream, preferably Masters in Business Administration, along with good analytical and problem-solving skills. Strong communication skills, both verbal and written, project management abilities, and experience in managing Insurance operations are essential. Additionally, having exposure to tools like Power BI, QlikView, and MS Office applications will be beneficial. The preferred qualifications include knowledge of Life and Annuity Insurance, ability to do root-cause analysis, collaborative approach towards issue resolution, and project/transition management experience. A positive attitude, focus on continuous process improvement, and a passion for working with people while investing time in their grooming are also desired qualities for this role. If you are highly motivated, committed, and possess the necessary skills and experience, we encourage you to apply for this position based in Noida/Pune.,

Job Title: Transition Management Location: Bangalore Experience: 6-8 years Employment Type: Full-time Role Summary As a Manager - Transition Management, you will be responsible for overseeing the transition processes within the organization, ensuring that projects are delivered smoothly and effectively. You will manage cross-functional teams, facilitate communication between stakeholders, and implement strategies to optimize operational efficiency. Your role will be pivotal in aligning project outcomes with organizational objectives and driving continuous improvement. Roles and Responsibilities: Lead the planning and execution of transition projects from inception to completion. Coordinate with various departments to ensure alignment and effective resource utilization. Develop and maintain transition plans, strategies, and metrics for measuring success. Identify risks and develop mitigation strategies to ensure smooth transitions. Monitor project progress and provide regular updates to stakeholders. Facilitate training and support for teams impacted by transitions. Implement best practices and methodologies to enhance transition processes. Conduct post-implementation reviews to capture lessons learned and improve future transitions. Qualifications: Bachelor s degree in Business Administration, Management, or a related field. Proven experience in project management, preferably in a transition management role. Strong organizational and leadership skills. Excellent communication and interpersonal abilities. Certifications such as PMP or PRINCE2 are advantageous. Proficiency in project management software and tools. Ability to analyze data and make informed decisions.

Job Summary The Manager-Transitions role requires a seasoned professional with 10 to 12 years of experience in the Life and Annuity domain. The candidate will manage transition projects ensuring seamless integration and operational efficiency. This role demands expertise in Life and Annuities Insurance with a focus on delivering high-quality outcomes while working night shifts from the office. Responsibilities Lead transition projects in the Life and Annuity domain to ensure seamless integration and operational efficiency. Oversee the planning and execution of transition activities ensuring alignment with organizational goals. Provide expert guidance on Life and Annuities Insurance to optimize project outcomes. Collaborate with cross-functional teams to identify and mitigate risks associated with transitions. Develop and implement strategies to improve transition processes and enhance service delivery. Monitor project progress and performance ensuring adherence to timelines and quality standards. Facilitate communication between stakeholders to ensure clarity and alignment on project objectives. Analyze data and metrics to assess the effectiveness of transition strategies and make data-driven decisions. Ensure compliance with industry regulations and company policies throughout the transition process. Manage resources effectively to maximize productivity and achieve project goals. Drive continuous improvement initiatives to enhance transition methodologies and practices. Support team members in developing their skills and knowledge in the Life and Annuity domain. Report on project status and outcomes to senior management highlighting successes and areas for improvement. Qualifications Demonstrate extensive experience in the Life and Annuity domain with a strong understanding of industry practices. Exhibit proficiency in managing transition projects with a focus on delivering high-quality outcomes. Possess excellent communication and collaboration skills to work effectively with cross-functional teams. Show ability to analyze data and metrics to drive decision-making and improve project performance. Display strong problem-solving skills to identify and mitigate risks associated with transitions. Have a proven track record of ensuring compliance with industry regulations and company policies. Demonstrate leadership capabilities in supporting team development and continuous improvement initiatives. Certifications Required Certified Life and Annuity Professional (CLAP)

Your Role We are seeking a highly skilled and experienced Transition Manager for Mumbai & Bengaluru for experience range 12 to 18 years to lead and manage application transition projects from pre-sales through to delivery. The ideal candidate will have a strong background in IT service transitions, pre-sales solutioning, and project management, with the ability to work across multi-tower and multi-geography engagements Respond to RFPs/RFIs by crafting comprehensive application transition solutions including approach, timelines, and cost estimates. Develop transition strategies to migrate services from clients or third parties to Capgemini, ensuring effective knowledge transfer. Collaborate with bid teams, solution analysts, and architects to shape winning transition proposals. Create detailed transition project plans, define milestones, and estimate efforts aligned with delivery expectations. Lead and participate in client orals, defense meetings, due diligence, and Best and Final Offer (BAFO) sessions. Manage end-to-end delivery of large-scale transition projects across multiple towers and geographies. Ensure delivery of project outcomes within defined time, cost, and quality parameters. Oversee complex knowledge transfer processes with robust quality checks and governance. Ensure seamless transition from project phase to Hypercare and finally to Business-as-Usual (BAU) operations. Implement and maintain reporting mechanisms to track transition effectiveness and generate regular metrics for internal and client stakeholders. Actively contribute to internal initiatives including performance reviews, process improvements, and methodology enhancements. Mentor and coach junior transition team members, sharing best practices and lessons learned. Provide leadership oversight on organizational initiatives with a focus on value creation and cost optimization. Your Profile Experience managing IT application transitions in a global delivery model Strong understanding of transition methodologies, project planning, and risk management. Excellent communication, stakeholder management, and client-facing skills. Experience in pre-sales, solutioning, and responding to RFPs/RFIs. PMP/Prince2 or equivalent project management certification is a plus. What Youll Love About Working Here You can shape yourcareerwith us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work oncutting-edge projectsin tech and engineering with industry leaders or createsolutionsto overcome societal and environmental challenges.

Responsibilities: Managerial tasks include but are not limited to: Delivery & team management, quality & deadline management, client management, escalation handling and resolution, preparing training materials, transition management, attrition management, succession planning Track deliverables quality and skill level of teammates, providing corrective feedback and coordinate further training Delivering the highest service levels to clients and ensuring compliance with internal policies and procedures Maintain utilization, productivity, and quality standards with respect to client targets Conduct training for the new recruits to the team, and mentoring them ensuring succession planning and provide hands on leadership Prepare for and conduct governance calls internally and with the client for continual client engagement Delivery tasks include but not limited to Analyse financial statements of public and private companies in the US Support client team conducting Inventory appraisals Work involves setting up detailed exhibits/schedules for (includes and not limited to the below) Perpetual inventory ledger/SKU files Historical sales and profit reporting by SKU and category Operating expense files Borrowing base files Analyse company data/financial statements to identify trends Verify and validate accuracy of data from financial statements Ability to interpret, analyse and summarize complex data Possess excellent written and oral communication skills Should be able to explain work done to the supervisor and reasons for adjustments made to the workings Should be well versed with MS Excel, swift in using formulae and functions used in setting financial statements and/or templates for the same Work professionally and coherently with a diverse group of associates, managers, and subject matter experts To succeed in this position, you must: Be a post-graduate in Finance or Accounts or a CA/CMA/ICWA Be a graduate in Commerce / Accounting / Taxation / Banking & Finance along with relevant experien

Overview The transitions specialist works with the transitions manager to plan and execute one or more of the migration projects. This position will be responsible for successful migration of specified roles into GCC They will work across the team to ensure knowledge sharing and enabling the delivery team to be well prepared for the go live Responsibilities Doing the following for their specific projects, under supervision of Transitions Manager Plan transitions in detail, including identification and scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned Provide feedback to TM/s on service design & solution documentation Coordinate and successfully project manage the transition of processes in scope from the local site/s into the GCC (Manage the transition on site) Collaborate with TM/s and local site management Monitoring and reporting on transition progress Resolving transitions issues, document risks and create mitigation plans Providing a link during transition between the GCC Knowledge Capture Team, senior level management, TM, other stakeholders Ensure the appropriate documentation of the local processes, including providing a quality review of documentation (Process Maps and Desktop Procedures) Ensure correct application of transition methodology to each transition being managed by the TC Ensure successful delivery of transition outputs, including Decision Gates, Ramp Up & Go Lives, and the overall transition completion Qualifications Proven ability to work with different stakeholders, excellent stakeholder management and client handling (domestic & international) skills Excellent communication (written and oral) and interpersonal skills Proven ability to manage change in a fluid, dynamic and evolving environment Track record of excellent project execution / delivery preferred Understanding of metrics, process improvements, lean and six sigma would be helpful Proficient with MS Office MS Excel and MS Power point in particular 1 to 3 yearsMinimum 1-2 years of relevant experience in a similar position (TS/Manager/ Project Manager) in an international SSC or BPO environment Preferred 3 to 6 yearsInternational experience; Proven track record of conducting or participating in onshore KC , operations expertise in HR/FP/Sales/Mktg for tower alignment

Leading MNC for Transitions. Candidates with Min 3-4 years experience in Banking and Capital Market. BPO Transitions is a must, core Transitions exp required with solutioning and implementation. E2E Transitions, Migration, Program mgt, No Operations. Required Candidate profile 10+ years of experience, most of which should be in BPO. Project/Program Management exp with end to end solutioning/solution design implementation exp, Due diligence. WhatsApp No-9773656490

Leading MNC for Transitions. Candidates with Min 3-4 years experience in P & C. BPO Transitions is a must, core Transitions exp required with solutioning and implementation. E2E Transitions, Migration, Program mgt, No Operations. Required Candidate profile 10+ years of experience, most of which should be in BPO. Project/Program Management exp with end to end solutioning/solution design implementation exp, Due diligence. WhatsApp No-9773656490

6-8 years of relevant experience in project management, business analysis, or a similar role. Strong analytical and problem-solving skills. Experience with SAP/ERP transitions is a plus. Ability to work collaboratively in a team environment and manage multiple priorities. Project Management, Risk & Budget Management ITIL Processes and understanding of Operating Models for Managed Services Process Mapping and Re-engineering Excellent communication skills and stakeholder management Role & responsibilities Preferred candidate profile Certification(s) Preferred: PMP, Prince 2, ITIL

Dear Aspirant, ReSource Pro Operational Solutions Private Limited, Bangalore About ReSource Pro: About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 4,700+ ReSource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders Contact : HR Karthik - 9008042208 | | Mail Id: Karthik_Venkat@resourcepro.in Job Description - Assistant Manager, SDU, India I. Basic Information Job Title : Assistant Manager Service Delivery Report to Manager - Service Delivery Department Service Delivery Unit Location Bangalore, India II. Purpose of the Position ReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: 2009-2014 and IAOP Global 100: 2009-2015. Our growth is accelerating, with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in China, India and the US. As a recognized leader providing innovated and integrated solutions to the insurance industry, we are in the process of transforming into a world-class service organization and well on our way. And thats why this role is so important to our organization. In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead department, division or company level projects to realize corporate goals and strategies. III. Principal Responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1) Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. 2) Client Services Oversee the daily operations of each client teams to ensure client satisfaction; manage email, phone or in-person interactions with clients to maintain and enhance client relationship; execute company-wide client related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. 3 Business Growth Proactively seeks opportunity to improve client experience and drive business growth. Support US based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. 4 Problem Solving Resolve high impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5 Managing Projects Stay well informed of corporate goals and strategies; identify and lead department, division or company level projects. Lead assigned cross-function or company-wide activities and projects. 6 Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction and business development needs. Manages priorities and budgets to meet company, department and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Contact Scope Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments V. Minimum Qualifications Experience Minimum 9 years experience, 3-5 years management experience Education Background Bachelor Degree (Major) Skills Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors Manages for effective performance and develop staff Builds effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary Contact Scope: Contact : HR Karthik - 9008042208 | | Mail Id: Karthik_Venkat@resourcepro.in

The role involves driving the fast-growing e-commerce business and ensuring the overall success of the channel. You will engage with key customers to build strong relationships and develop Joint Business Plans (JBP). Planning and implementing the 6P Strategy with customers will be a key responsibility, ensuring alignment with quarterly Grids for promotions, activations, content, pricing, and visibility. Collaboration with Brand and Digital teams will be necessary to integrate and execute brand strategies online. Working closely with the field and operations teams is essential to ensure seamless business deliveries. You will be expected to explore new business formats and stay updated on evolving trends. Identifying impactful insights through platform engagement and analytics tools will be crucial for decision-making. Promo & Budget Planning, as well as customer-level spend planning, are integral parts of the role to maintain profitability at the customer level. Ownership of Customer level Commercial business planning (CBP) for stock planning and coordination with the field/operations team for smooth business delivery will be part of your responsibilities. Collaborating with CSNL for the transition to Direct and managing Direct deliveries will also be a focus area. Qualifications required for this role include an MBA or equivalent from a reputable institute, along with a minimum of 4 years of post-qualification experience in General Trade/Modern Trade/E-commerce, preferably in consumer products/FMCG. We are an Equal Opportunity Employer, valuing diversity in our workforce to effectively operate in the diverse business environment we serve.,

As the Insurance Partner Manager, Global Shared Services (GSS) at Liberty Mutual Insurance Company, you will play a crucial role in supporting the team based in India with a focus on governance, talent management, and strategy aligned with various Liberty Mutual Retail Market - Claims operations engagements worldwide. Reporting to the GSS Governance and Transformation Lead, you will be responsible for overseeing the execution of the Enterprise-wide outsourcing workstream and serving as a key contact point for Home-office and Regions. Your deep understanding of Liberty's culture and business operations will drive consistent expectations and ensure the highest quality delivery standards from strategic partners to support business and functional transformation programs in an onshore/offshore environment. Primary Location: Hybrid model - Delhi NCR Travel: Global 5-10% Schedule: Full-time Salary: Industry Leading Education Level: Masters in business administration from Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred. Ideal candidates for this role should possess 15+ years of work experience in Insurance Operations, Governance, Transition, and BPO management role in the P&C domain, with SME level knowledge in Insurance claims operation. Working knowledge of systems such as Guidewire claim center, Brite core, Applied Epic, 360 site view, etc., is preferred. Additionally, candidates should have a strong understanding of modern claims operations transformation opportunities and best practices. Key qualifications include experience in working in an offshore-onshore environment, stakeholder management (including CXO level), organizational skills, and the ability to work independently or in a team environment. Candidates should demonstrate strategic and tactical business judgment, a sense of urgency in execution, self-motivation, initiative, organizational skills, and the ability to prioritize effectively. Curiosity, innovation, integrity, ethics, flexibility to work across time zones, and willingness to travel internationally as needed are also essential traits for this role. Responsibilities for the Insurance Partner Manager, Global Shared Services include: - Governance: Establish and maintain a strong governance framework, monitor performance delivery, liaise with internal stakeholders and strategic vendor partners, and ensure adherence to contractual agreements. - Talent Management: Design and implement a development program, manage staffing and hiring needs, and oversee rewards and recognition activities. - Strategy and Transition Management: Support business identification and opportunities, identify bottlenecks in account and delivery management, assist with offshore transitions and project management. Qualifications for this role include a Masters in business administration from a Top Tier Institute, higher education in P&C Insurance, 10+ years of relevant work experience in the Insurance Industry, and 5+ years of experience in people, project, transformation, governance, and program management. Strong MS Office skills, experience working with cross-functional teams, and a proven track record of success in the insurance industry are also required. Benefits: At Liberty Mutual, we value your hard work, integrity, and commitment to positive change. In return for your service, we offer benefits and rewards that support your life and well-being. For more information on our benefit offerings, please consult our Local Talent Advisor. Other Local Benefits*: - Group Mediclaim Insurance cover - Group Life Insurance cover - Group Personal Accident Insurance cover *Benefits subject to management review. The company reserves the right to amend or delete any clauses or provisions mentioned above as deemed appropriate.,

As a Process Analyst – HR Contact Center, you are responsible for receiving calls, emails, or chats and resolving HR-related queries from employees.You should be flexible to work in shifts. Your primary responsibilities include: Educate and document enquirers on processes whenever necessary. Provide quality customer service in every interaction. Identify, investigate, analyse, and resolve issues identified within the process. Monitor and process tickets in the ticketing system. Provide floor support for escalation and query resolution. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate with 1-2 years of experience in the HR Contact Center at an International IT/ITES Company. Proficient in addressing HR Contact Center Operations queries through Inbound Calls, Chat, and Email. Proactively anticipates potential issues, adjusts work priorities to meet evolving customer needs, and initiates follow-ups with key customers on resolutions and action plans. Effectively collaborates with internal and external stakeholders and positively influences problem-solving and process improvements. Demonstrates excellent customer service skills, communicating effectively across all organizational levels, and adeptly resolves challenging customer service issues. Preferred technical and professional experience Proficient in MS Office applications. Excellent communication skills in English both oral and written. Self-directed and ambitious achiever. Meeting targets effectively. Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

Som Imaging Informatics Pvt. Ltd. is looking for Manager - Program & Projects to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Data Services Development Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team in implementing effective solutions. You will also engage in strategic planning sessions to align project goals with organizational objectives, ensuring that all stakeholders are informed and involved in the development process. Your role will require you to balance technical oversight with team management, fostering an environment of innovation and collaboration. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Facilitate regular team meetings to discuss progress and address any roadblocks. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Data Services Development.- Strong understanding of data integration and transformation processes.- Experience with ETL (Extract, Transform, Load) methodologies.- Familiarity with database management systems and SQL.- Ability to troubleshoot and optimize data workflows. Additional Information:- The candidate should have minimum 5 years of experience in SAP Data Services Development.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Project Control Services Practitioner Project Role Description : Develop and execute end-to-end project management activities of an assigned program, project, or contracted service within a globally sourced delivery model. Must have skills : Program Control Services Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Project Control Services Practitioner, you will develop and execute end-to-end project management activities of an assigned program, project, or contracted service within a globally sourced delivery model. Your typical day will involve coordinating with various stakeholders, monitoring project progress, and ensuring that all project objectives are met efficiently and effectively. You will engage in strategic planning, risk management, and resource allocation to drive project success while adhering to established timelines and budgets. Collaboration with team members and continuous improvement of project processes will be key components of your daily responsibilities. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate communication between project teams and stakeholders to ensure alignment on project goals.- Monitor project performance metrics and prepare regular status reports for management review. Professional & Technical Skills: - Must To Have Skills: Proficiency in Program Control Services.- Strong understanding of project management methodologies and frameworks.- Experience with project scheduling and resource management tools.- Ability to analyze project risks and develop mitigation strategies.- Familiarity with budgeting and financial management in project contexts. Additional Information:- The candidate should have minimum 3 years of experience in Program Control Services.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Accenture Life Insurance Platform (ALIP) Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large and complex technology projects. Your typical day involves collaborating with various stakeholders to ensure project scope and risk are effectively managed. You will drive profitability by overseeing service quality and cost, while also supporting sales through innovative solutions and excellence in delivery. Your role requires a proactive approach to problem-solving and a commitment to achieving project goals in a dynamic environment. Roles & Responsibilities:-Expected to be an SME.-Collaborate and manage the team to perform.-Responsible for team decisions.-Engage with multiple teams and contribute on key decisions.-Expected to provide solutions to problems that apply across multiple teams.-Facilitate communication between stakeholders to ensure alignment on project goals.-Mentor junior professionals to enhance their skills and knowledge in project delivery.-Working with cross SI team driving for business outcomes through working in collaboration with the business and functions, holding ultimate accountability for delivery, managing programs with great complexity, impact, risk, budget variances and change requests. Strong ability to communicate with IT technical teams.-Strong sense of commitment and organization, pragmatic, customer-focused and strong interpersonal skills.-Excellent stakeholder management. Professional & Technical Skills: -Good Communication Skills-Good Analytical and Debugging Skills -Ability to be flexible and work analytically in a problem-solving environment -Needs to have proactive attitude, willing to work with different teams across Projects as required.-ALIP Skill requires Life Insurance background with 6-7 years of experience and worked on Life Annuity Product; LOMA certification is an added advantage. - Must have Skills :Accenture Life Insurance Platform (ALIP) or any other equivalent life insurance platform experience. Additional Information:-This position is based on flex office.-15 years full time education is required. Qualification 15 years full time education

Skill required: NA - Business Transformation Designation: Business Transformation Senior Manager Qualifications: Graduate - Diploma in Any Discipline,Master of Business Administration Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Adaptable and flexibleDetail orientationResults orientationHands-on experience with trouble-shootingCommitment to quality Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Graduate - Diploma in Any Discipline,Master of Business Administration