1013 Transition Management Jobs - Page 20

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Oracle Utilities Work and Asset Management Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves leveraging standard tools, methodologies, and processes to ensure the effective delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives. You will engage in strategic planning, problem-solving, and decision-making to drive project success and enhance operational efficiency. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate communication and collaboration among diverse teams to ensure alignment on project objectives.- Mentor junior professionals, providing guidance and support to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Utilities Work and Asset Management.- Strong understanding of project management methodologies and frameworks.- Experience with stakeholder management and engagement strategies.- Ability to analyze complex data and provide actionable insights.- Proficient in risk management and mitigation strategies. Additional Information:- The candidate should have minimum 15 years of experience in Oracle Utilities Work and Asset Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Business Requirements Analysis Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : Bachelor of Engineering in Electronics or any related stream Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with team members to design solutions, applying your knowledge of various technologies and methodologies, and ensuring that the software meets client requirements and project goals. You will engage in problem-solving discussions and contribute to the overall success of the project by leveraging your expertise in software development processes and tools. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate knowledge sharing sessions to enhance team capabilities.- Mentor junior team members to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Requirements Analysis.- Strong analytical skills to assess business needs and translate them into technical requirements.- Experience in stakeholder management and effective communication.- Ability to work collaboratively in a team-oriented environment.- Familiarity with software development methodologies such as Agile or Scrum. Additional Information:- The candidate should have minimum 3 years of experience in Business Requirements Analysis.- This position is based at our Hyderabad office.- A Bachelor of Engineering in Electronics or any related stream is required. Qualification Bachelor of Engineering in Electronics or any related stream

Project Role : Deployment Lead Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Deployment Lead, you will be responsible for planning and leading the execution of a comprehensive deployment plan. A typical day involves collaborating with various project teams to manage interdependencies, ensuring alignment between deployment-related activities, and monitoring progress through the deployment plan. You will also oversee work planning, scheduling, budgeting, metrics, training, and pilots, ensuring that all resources are effectively utilized to achieve project goals. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team capabilities and ensure smooth deployment.- Develop and maintain comprehensive documentation to support deployment processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Sales and Distribution (SD).- Strong understanding of project management methodologies and tools.- Experience with change management processes and techniques.- Ability to analyze and interpret complex data to inform decision-making.- Excellent communication and interpersonal skills to foster collaboration. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Sales and Distribution (SD).- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Responsibilities Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery. Work with IT Global Program Management Office and cross functional PMOs to define the approach Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc. Provide information to IT Global Program Management Office so demand, financials, service and project delivery can be aggregated to the enterprise level Assist with FY Plan and Outlook activities Monitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook function, portfolio and program/project levels. Assist in the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc. Improve communications, content and transparency of information with key customers To qualify for the role you must have Degree at university level English language skills - excellent written and verbal communication 3+ years of experience, including demonstrated project management and financial management experience End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial) Experience in end-to-end financial management plan, forecast, actual function, portfolio and program/project levels Very good understanding of service delivery related key performance indicators Project delivery experience in a similar IT environment Experience working in a global IT environment Business Analytic skills Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change Customer orientation and responsiveness Ability to deal efficiently with escalations and difficult situations/people under pressure Outstanding self-management , influence management , information presentation and interpersonal, communication Mandatory Skills: Project Management. Experience: 3-5 Years.

Role Purpose The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement Do 1. Lead automation roadmaps and strategies for various BUs Ensure complete understanding of requirements needed to implement automation of various accounts in BUs Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity Drive automation maturity in the shortlisted accounts to the next level Align the customers by showcasing Wipros capability to drive automation and ROI achievement for the customer Ensure contractual commitments for a particular project are met by understanding the scope and requirements Ensure the desired software and infrastructures are implemented required for automation Ensure scalable standards of dashboard and process support system for active automation monitoring Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance Come up with solution of the problems regarding automation persistent in development unit Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information Periodically review the project status completion vis-a vis the project plan and ensure successful roll out Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity Receive feedback from the customers and align resources internally to close all the gaps Mandatory Skills: Infrastructure Automation. Experience: 5-8 Years.

Role: The purpose of the role is to drive and support transition for mega deals within own BU and contribute to the development of transition expertise within Wipro. Do: Lead efforts for effective onboarding of client projects across verticals within BU Understand the transition and guidelines developed for BU by Transition Head Develop understanding of domain and the verticals within to identify the trends and customer needs across geographies Understand the sales and delivery processes, onboarding risk areas and gaps in the current processes Support framework development and guidelines to support transitions for first 100 days of new projects as per Wipros Integrated Transition Framework (ITF) Understand the Wipro Transition methodology, standards and guidelines Understand multiple factors such as customer needs, region, language, cultural and financial aspects Build this understanding into developing relevant transition solutions and processes for the domain Detail out the interfaces, protocols for dependencies in the transition plan Identify tools and technology to support transitions Develop dashboards to effectively track data during transition Lead execution of transition solutions for mega deals within own BU Develop the overall transition plan for mega deals Review and translate the MSA KPIs into operational parameters and set up the overall engagement governance Conduct a detailed due diligence on the scope of work and specific areas to be transitioned Interact with client to deep dive into operational issues for effective execution Develop a high-level Transition plan highlighting dependencies, risks and issues Build a governance structure with client and Wipro stakeholders along with team structure with roles and responsibilities Execute the transition solutions for mega deals as per plan Ensure deployment of all key processes and document for data collection and tracking Ensure PMO Set up for Resource Onboarding (System tagging, BGV, NDA, desk allocation), Infra (Link VDI, Application access) andInduction and Knowledge management Track phase entry/exit criteria and other transition data and documents/ reports to establish Steady state readiness Identify red flags, highlight potential issues and manage escalations Review transition matrix across projects and verticals within BU to identify issues and areas for development within the sales and delivery teams Ensure effective closure of the transition with Go Live with complete handover to delivery Interact with customers during visits or RFP discussions to present Wipros transition capability Develop quality insights from multiple transitions to highlight trends and scenarios relative to customers and industry across geographies. Align the transition processes with the client feedback, industry trends and Wipro focus areas such as Agile transitions, reverse engineering tools and digital way of working. Participate in the Transition Council of Wipro and provide relevant inputs to strengthen the Wipro Transition methodology, standards and guidelines Mandatory Skills: Transitions (Ops). Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: SAP Test Management. Experience: 5-8 Years.

The position is with the Communication BU and you would be responsible for supporting our business operations and sales analysis. The role demands sales business intelligence, reporting and analytics skill. Through sales reporting and analytics, the team provides visibility into the BUs sales pipeline, integrating information from sales, customer and financial sources for a complete and detailed overview of the sales performance. Role description Driving BU initiatives across the entire spectrum of internal operations. Analyze internal operations metrics and proactively project findings to the BU leadership team along with strategy/guideline for reigning in the outliers. Executing the above guidelines/strategies to better adherence to business processes. Interpreting financial and operational reports and providing a consolidated view of the business trajectory for the quarter. Help empower customer relationships by ensuring profitable performance of business operations and driving excellence in internal processes. Execute cost benefit interpretation of internal programs. Mentoring, managing and leading the sales operations team. Competencies Ability to work collaboratively across business functions and leadership role. Ability to negotiate within a matrixed organizational structure. Strong Program Management experience Ability to manage and lead to connect with senior management team Education and Experience: - Previous program management and business operations exposure. - Should have strong execution & analytical skills. - Education qualifications - Engineer / MBA. team. - Ability Mandatory Skills: Project Management.: Experience: 8-10 Years.

Role: The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan. Do: Ensure effective transition as per project plan and timelines Implement transition plans and register new transitions - calendar and spreadsheet on the system Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts Schedule required meetings as directed by the Transition Manager and document meeting minutes Conduct data extraction of hours spent per transition and tracking against planned budget Assist the transition lead in the assessment of technology transition proposals as and when required Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues Prepare timely and accurate reports and dashboards as required by the stakeholders Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Track and follow up with relevant stakeholder for timely updation and data management of transition parameters Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition Stakeholder management Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition Provide timely assistance in case of an escalation and support resolution of escalations/ issues Mandatory Skills: Transition Management. Experience: 8-10 Years.

In this role you will play a key role in: The Service Delivery Manager C2C oversees the entire Contract-to-Cash cycle, ensuring timely billing, collections, and cash application. They drive process optimization, compliance, and automation, while managing client relationships, mitigating risks, and leading teams. The role focuses on performance improvement, financial accuracy, and delivering value through data-driven insights. Your Role: Own overall account performance, ensuring excellence in O2C service delivery and high client satisfaction Analyse exception trends and rework volumes to identify root causes and implement DGEM-based automation and process improvements Lead digital transformation initiatives, targeting top-quartile KPIs (e.g., 90%+ auto cash application, Serve as the escalation point for complex issues, coordinating with clients, sales, and internal teams to ensure timely resolution Define strategic goals and align team objectives across Credit, Collections, and Cash Application to support end-to-end O2C success Drive continuous improvement by identifying productivity opportunities and implementing innovative solutions that deliver measurable value

Greetings from ReSource Pro!!! . Job Description Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 8 years experience, 1 + years of experience as an Assistant Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM

Role: The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan. Do: Ensure effective transition as per project plan and timelines Implement transition plans and register new transitions - calendar and spreadsheet on the system Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts Schedule required meetings as directed by the Transition Manager and document meeting minutes Conduct data extraction of hours spent per transition and tracking against planned budget Assist the transition lead in the assessment of technology transition proposals as and when required Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues Prepare timely and accurate reports and dashboards as required by the stakeholders Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Track and follow up with relevant stakeholder for timely updation and data management of transition parameters Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition Stakeholder management Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition Provide timely assistance in case of an escalation and support resolution of escalations/ issues Mandatory Skills: Transition Management Experience: 8-10 Years

As a Director - Pre Sales at Elevance Health, you will be responsible for overseeing the Commercialization Pre-Sales and Solution organization, leading pre-sales activities to provide technical and strategic support to the sales team. You will collaborate with sales, marketing, and delivery teams to position healthcare solutions effectively to prospective clients. Your role will involve managing a portfolio of up to 50M pipeline and ensuring alignment with Commercialization objectives. You will develop and implement pre-sales strategies, manage resources, and work closely with internal and external stakeholders across different geographies like India & Philippines. In this senior and critical position, you will lead by example, define processes, and develop go-to-market strategies. Your responsibilities will include managing the pre-sales team, coordinating with other departments, monitoring the pre-sales pipeline and metrics, and ensuring the successful implementation of strategies to deliver results. You will engage with stakeholders globally, collaborate with sales teams to qualify opportunities, create solution bid plans, and work on RFP solution responses. Additionally, you will partner with Solution Architects to define solution features, engage in effective client communication, and participate in industry events to promote Commercialization solutions. To qualify for this role, you should have a bachelor's degree in computers, computing, or engineering, along with an MBA from a Top Tier Institution. You must have over 20 years of professional experience, with at least 10 years in managing Healthcare Pre-Sales/Solution organizations. Experience in IT services or Commercial Outsourcing Services, particularly in the pre-sales and solution space, is preferred. US Healthcare knowledge/experience with AHM-250 Certification is a plus. Strong leadership, organizational, and strategic thinking skills are essential to succeed in this role. As part of the Carelon Global Solutions team, you will have the opportunity to work in a collaborative environment that values learning and development, innovation, and well-being. Comprehensive rewards and recognitions, competitive health and medical insurance coverage, and best-in-class amenities are some of the benefits offered to associates. Carelon is an equal opportunity employer that celebrates diversity and provides reasonable accommodation for individuals with disabilities. If you are looking for a challenging and rewarding career in the healthcare industry, this Director - Pre Sales position at Elevance Health could be the perfect fit for you.,

Mandatory: Qualified Chartered Accountant (1st/2nd attempt) Exp of Python is a must Must have 2-5 years exp of working on Finance transformation / Integration / Automation projects Working Days: 6 days

The role of a Project Manager in the Global Transformation Office within a GCC set-up is crucial for ensuring a smooth transition and successful transformation of the organization's operations. As a Project Manager, you will be responsible for managing end-to-end transitions, overseeing key projects, and driving change initiatives across various business functions. Your role will play a significant part in enhancing operational efficiency, aligning with strategic objectives, and optimizing processes to deliver successful outcomes. It is essential to work closely with stakeholders, providing transparency and leadership throughout the transition journey to ensure projects are completed on time, within budget, and with the desired quality. In this position based in GBSI Mumbai/Chennai, your primary purpose will be to manage and implement significant organizational changes and initiatives. You will be responsible for facilitating a smooth transition from the current state to the desired future state across business functions such as Operations, Customer Care, Finance, and Commercial, with a focus on achieving successful end-to-end transitions. Key Responsibilities: Transition Management: - Manage end-to-end transitions to CMA CGM GBS offices from regions and business functions. - Develop transition plans and maintain comprehensive documentation capturing process performance and success criteria. - Provide transparency to senior leadership throughout the transition journey, highlighting risks, issues, and challenges proactively. - Follow and enhance CMA CGM's transition methodology to ensure successful project delivery within scope, timelines, and quality standards. Stakeholder Management: - Collaborate closely with senior stakeholders at CMA CGM to drive transitions, projects, and organizational change. - Manage interactions with onshore and offshore teams, ensuring alignment and commitment during different phases of the transition. - Engage stakeholders to build support, foster open communication, and address concerns effectively. Project Management: - Oversee and manage transition projects from initiation to closure, ensuring timely completion within budget constraints. - Develop detailed project plans, assign tasks, track progress, and identify/mitigate risks throughout the project lifecycle. - Utilize strong project and process management skills to deliver successful transitions and ensure process alignment. Change Management: - Assess the impact of change initiatives on employees, processes, and systems, and identify potential risks. - Develop and execute mitigation plans to address change-related risks effectively. - Implement change communication strategies to promote adaptability and innovation within the organization's culture. Process Improvement: - Lead special projects and process improvement initiatives, identifying opportunities for re-engineering and optimization. - Implement redesigned processes to enhance efficiency, align with best practices, and support ongoing improvements in service delivery. Performance Measurement & Continuous Improvement: - Track, measure, and analyze transition initiatives using KPIs to ensure effectiveness. - Promote continuous improvement and innovation within transitions, focusing on process optimization and cost reduction. - Stay updated on industry trends to apply the latest project management practices effectively. Qualifications & Certifications: - Graduation/Post-Graduation in a relevant field. - Professional certifications such as PMP, PRINCE2, or Lean Six Sigma Green Belt are highly desirable. - 7 to 10 years of experience in leading end-to-end process migrations, project management, and change management. - Experience working with global stakeholders and diverse cultures. - Strong business acumen, proven experience in managing transitions and projects, and exceptional stakeholder management skills. - Excellent interpersonal and communication abilities to build effective relationships at all organizational levels. - Ability to prioritize and manage multiple transitions in a fast-paced environment to ensure delivery of desired outcomes. What makes you stand out - MBA from a premier business school. - End-to-end experience leading transitions and transformational initiatives. - Domain knowledge in the Shipping & Logistics space.,

Seeking a Transition Manager with 7–8 years of relevant experience, including 5+ years in transition roles. Must have 2+ years of hands-on project transition experience and a strong background in US Healthcare processes. Required Candidate profile Work Location - Chennai Shift - US Shifts Call HR Kenedy @ 9620999035 for more details.

Out Sourcing Ops Manager - Order Management, Ops Manager , Vendor ops , Quote to cash , AI ops - 8+yrs Meet the Team Join Cisco's Commerce Operations Team , where we lead the Order Management and Quote to Cash (QTC) functions within the Cisco Commerce organization. Our mission is to ensure seamless business operations, facilitate transformational projects, and drive excellence in workload transitions between Cisco's suppliers or insourced teams. We value collaboration, innovation, and delivering exceptional results for our stakeholders. As part of our team, you'll play a critical role in supporting Cisco's global operations ecosystem , driving operational efficiency, and implementing best practices in transition management . Your Impact As a Transition Manager , you will oversee the smooth transition of workloads between Cisco's suppliers or insourcing teams within the Order Management and Quote to Cash (QTC) function. You will also support transformational projects within the vendor ecosystem or internally at Cisco. Your expertise in Quote to Cash processes and program management will enable you to lead transitions effectively, ensuring alignment with industry-standard project management practices. What You'll Do Transition Planning and Execution: Develop and execute comprehensive transition plans to ensure smooth workload transitions between suppliers or insourcing teams. Collaborate with sending sites to provide adequate technical , training , and transition support for receiving teams. Project Management: Manage global transformational projects , ensuring timelines, resources, and deliverables are met. Maintain a Master Plan of assigned projects, schedules, and tasks while adhering to best-in-class processes . Conduct gating reviews with senior management to assess progress and resolve roadblocks. Stakeholder Engagement: Build and maintain effective relationships with suppliers , internal teams , and Cisco management . Ensure alignment and collaboration across all stakeholders throughout the transition process. Prepare and coordinate plans with key stakeholders, assigning clear actions and ownership for successful execution. Risk Management: Identify potential risks and develop mitigation plans to address them proactively. Resolve issues that may arise during transitions to ensure smooth implementation. Documentation and Reporting: Maintain detailed documentation of the transition process, including plans , progress reports , risk assessments , and mitigation strategies . Present regular status updates to stakeholders and conduct periodic executive reviews to share project progress. Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of future transitions. Who You Are You are a results-driven professional with a strong background in transition management , program management , and Order Management/Quote to Cash (QTC) processes. You thrive in dynamic environments, excel at stakeholder collaboration, and have a passion for operational excellence. Minimum Qualifications Education and Experience: Bachelor's degree in Business Administration , Project Management , Supply Chain Management , or a related field. 4+ years of experience in an Order Management function with a deep understanding of Quote to Cash (QTC) processes. 2+ years of experience managing BPO transition management in either a service provider or client environment . Technical Skills: Strong understanding of third-party or captive technological setups for managing contact center operations (voice and non-voice capabilities). Familiarity with project management tools and methodologies. Soft Skills: Exceptional communication and interpersonal skills to engage proactively with stakeholders at all levels. Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. Proven ability to develop and maintain transition plans , ensuring alignment with organizational goals. Initiative-taking with strong critical thinking and problem-solving skills. Preferred Qualifications Certifications in Project Management (e.g., PMP , PRINCE2 ). Experience working in a global organization with diverse teams. Familiarity with Cisco's Order Management and Quote to Cash (QTC) processes. Core Competencies Transition Leadership: Ability to plan, execute, and manage workload transitions seamlessly, ensuring minimal disruption to business operations. Program Management Expertise: Strong skills in managing global transformational projects, aligning resources, and meeting deliverables on time. Risk Mitigation: Proactively identify risks, develop mitigation strategies, and resolve issues effectively. Stakeholder Engagement: Build strong relationships with internal and external stakeholders, ensuring alignment and collaboration. Process Improvement: Continuously identify areas for improvement and implement best practices to enhance operational efficiency. Who You'll Work With You will collaborate with: Suppliers and Vendors: Ensure smooth transitions and effective collaboration during workload handoffs. Internal Stakeholders: Work closely with Cisco's management, operations teams, and cross-functional groups to achieve project goals. Senior Leadership: Provide regular updates and participate in executive reviews to share project progress and resolve roadblocks.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Transformation Engineering. Experience:5-8 Years.

Role: The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan. Do: Ensure effective transition as per project plan and timelines Implement transition plans and register new transitions - calendar and spreadsheet on the system Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts Schedule required meetings as directed by the Transition Manager and document meeting minutes Conduct data extraction of hours spent per transition and tracking against planned budget Assist the transition lead in the assessment of technology transition proposals as and when required Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues Prepare timely and accurate reports and dashboards as required by the stakeholders Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Track and follow up with relevant stakeholder for timely updation and data management of transition parameters Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition Stakeholder management Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition Provide timely assistance in case of an escalation and support resolution of escalations/ issues Mandatory Skills: Transition Management. Experience:8-10 Years.

Role Purpose The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement Do 1. Lead automation roadmaps and strategies for various BUs Ensure complete understanding of requirements needed to implement automation of various accounts in BUs Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity Drive automation maturity in the shortlisted accounts to the next level Align the customers by showcasing Wipros capability to drive automation and ROI achievement for the customer Ensure contractual commitments for a particular project are met by understanding the scope and requirements Ensure the desired software and infrastructures are implemented required for automation Ensure scalable standards of dashboard and process support system for active automation monitoring Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance Come up with solution of the problems regarding automation persistent in development unit Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information Periodically review the project status completion vis-a vis the project plan and ensure successful roll out Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity Receive feedback from the customers and align resources internally to close all the gaps Mandatory Skills: : Project Delivery Experience: 5-8 Years

Role & responsibilities Lead end-to-end transition projects, from planning and initiation to execution and closure. Collaborate with internal stakeholders, clients, and third-party vendors to define transition requirements and timelines. Develop detailed transition plans, including resource allocation, milestones, and deliverables. Monitor project progress and manage risks and issues proactively to ensure timely and successful delivery. Coordinate with cross-functional teams, including operations, IT, and quality assurance, to ensure alignment and adherence to transition plans. Conduct regular status meetings and provide progress reports to stakeholders, highlighting key achievements and areas for improvement. Identify opportunities for process optimization and efficiency improvements during the transition phase. Ensure compliance with relevant regulations, standards, and best practices throughout the transition process. Preferred Candidate Profile Bachelors degree in business administration/ project management, or related field, masters degree preferred. 7+ years of experience in transition management or project management roles, preferably in a similar industry or domain. Proven track record of successfully leading transition projects from initiation to closure. Strong project management skills, with the ability to prioritize tasks, manage timelines, and mitigate risks effectively. Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders and build consensus. Sound analytical and problem-solving abilities, with a focus on driving continuous improvement. Certification in project management (e.g., PMP, PRINCE2) is a plus. {Candidate should have Valid US Visa} Excellent Communication Skills Kindly share your updated resume on geetika.ghugtyal@provana.com

: Job Title: Project & Change Execution Manager LocationMumbai, India Corporate TitleVP Role Description You will be joining the Corporate Bank - Relationship & Transaction Management (RTM) Projects & Processes team. The Projects and Processes team are responsible for driving transformation, continuous improvement, risk remediation and talent and knowledge management across RTM. You will work with management across Corporate Bank and partners to address top priorities by driving collaborative thinking and strategic change. Together with the project teams, you will lead and execute high impact initiatives, in partnership with stakeholders globally. The Corporate Bank (CB) Know Your Client (KYC) Transformation is a team within RTM Projects & Processes function, responsible for delivering front-to-back KYC change programs across the Corporate Bank front office, in order to deliver enhancements to the Corporate Bank business and clients KYC experience, ensure effective risk management and defining & executing Corporate Bank KYC strategy What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Responsible for driving key initiatives on behalf of Corporate Bank globally: Work closely with key senior stakeholders across the Corporate Bank (Cross Product), Technology, Anti Financial Crime (AFC) and KYC Operations to establish and deliver high profile & key change initiatives globally Drive program governance structure with clear sponsorship and engagement from the various functions at senior management and operating levels across all 3 LoD (Lines of Defense) Prepare & present crisp summary statuses for internal and external stakeholders, e.g. Corporate Bank / RTM global management, and governance forums Ensure project success from conception to final implementation Able to handle multiple complex analyses, and formulate tailored recommendations in a structured, management-oriented way Define project-solving procedures to be used Develop professional working relationships with colleagues including coaching/mentoring of junior team members, the business and respective supporting teams. Your skills and experience At least 12 years of proven experience in the corporate/investment banking domain, program management, transformation and risk management Strong leadership and management abilities to lead front-to-back transformation and risk / regulatory programs and to engage with senior stakeholders Proficient understanding of the products, services and systems for Corporate Bank Prior experience in KYC (Know Your Client) or regulatory/compliance projects advantageous. Keeps client centricity & efficiency at the heart of every decision. Excellent analytical capabilities and conceptional thinking with aptitude in decision-making & problem solving Highly motivated to drive change, self-reliant and structured way of working with high willingness to take responsibility, and ability to deliver highest level of quality under time pressure Ability to detect and trouble-shoot issues with a high attention to detail. Able to build & maintain strong relationships with stakeholders Strong team player, able to work in virtual global teams and in a matrix organization Excellent communication skills (written / verbal) How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Transformation Engineering. Experience: 5-8 Years.

This role involves overseeing vendor operations, conducting audits, managing compliance documentation, and implementing best practices to ensure safe, efficient, and legally compliant transport services across all company locations. Ensure full compliance of employee transport operations with company policies, legal regulations, and safety standards. Conduct periodic audits of transport services, including vehicle fitness, driver credentials, route adherence, and safety equipment. Monitor and evaluate transport vendor performance against contractual SLAs and compliance KPIs. Maintain and regularly update transport compliance documentation, SOPs, and audit reports. Collaborate with cross-functional teams including Admin, HR, Security, and Legal to ensure integrated compliance efforts. Investigate transport-related incidents, accidents, or complaints and implement corrective actions. Conduct regular training and awareness programs for drivers and transport staff on safety, compliance, and behavioral protocols. Prepare and present compliance dashboards and reports to senior management and stakeholders. Stay updated with changes in transport laws, labor regulations, and industry best practices. Lead initiatives to digitize and automate compliance tracking and reporting processes. Coordinate with internal audit teams and external agencies during compliance inspections or audits. Develop and implement emergency response protocols for transport-related contingencies. Ensure compliance with data privacy and confidentiality standards in transport operations (e.g., GPS tracking, employee data). Support sustainability initiatives by monitoring fuel usage, emissions, and promoting eco-friendly transport options. Manage compliance for special transport needs such as night shifts, female employee safety, and differently abled employee access. Track and manage transport-related insurance, permits, and renewals in coordination with vendors. Qualifications & Skills: Bachelors degree 5+ years of experience in employee transport operations or compliance roles. Strong knowledge of transport regulations, safety standards, and vendor management. Excellent analytical, communication, and problem-solving skills. Proficiency in MS Office and transport management systems (TMS). Ability to manage multiple locations and work independently under minimal supervision.

Key Responsibilities Establish direct relationship with the employees. Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Have periodic connects with all point of contact of different business to understand their perspective of service Execute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about varieties of food available, programs and other services. Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and speciality. Always maintain grooming standards set by the organization Scheduled Weekly Hours: 48