301 Transition Management Jobs - Page 11

About The Role Role: The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan. ? Do: Ensure effective transition as per project plan and timelines Implement transition plans and register new transitions - calendar and spreadsheet on the system Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts Schedule required meetings as directed by the Transition Manager and document meeting minutes Conduct data extraction of hours spent per transition and tracking against planned budget Assist the transition lead in the assessment of technology transition proposals as and when required Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues Prepare timely and accurate reports and dashboards as required by the stakeholders Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Track and follow up with relevant stakeholder for timely updation and data management of transition parameters Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition Stakeholder management Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition Provide timely assistance in case of an escalation and support resolution of escalations/ issues ? Deliver No. Performance Parameter Measure 1. Customer Centricity CSAT (PCSAT & ACSAT top 2 Box) % / NPS Adherence to Program plan/charter specifically on services transition - Schedule, Quality, Efforts/Costs Adherence to all customer contractual commitments related to Services transitions Adherence to Services transition norms on all key performance metrics 2. Presales & Delivery Excellence 100% compliance in Integrated Transition Framework (ITF) in all Solution Proposal construct Demonstrate One Wipro by 100% usage of Integrated Transition framework Integrated transition (across all LOBs) planning and status reporting to Internal management and customer using Digi-Q Process Exceptions to be minimized by 100% compliance to the ITF ? ? Mandatory Skills: Transitions (Ops). Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role: The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan. ? Do: Ensure effective transition as per project plan and timelines Implement transition plans and register new transitions - calendar and spreadsheet on the system Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts Schedule required meetings as directed by the Transition Manager and document meeting minutes Conduct data extraction of hours spent per transition and tracking against planned budget Assist the transition lead in the assessment of technology transition proposals as and when required Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues Prepare timely and accurate reports and dashboards as required by the stakeholders Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Track and follow up with relevant stakeholder for timely updation and data management of transition parameters Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition Stakeholder management Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition Provide timely assistance in case of an escalation and support resolution of escalations/ issues ? Deliver No. Performance Parameter Measure 1. Customer Centricity CSAT (PCSAT & ACSAT top 2 Box) % / NPS Adherence to Program plan/charter specifically on services transition - Schedule, Quality, Efforts/Costs Adherence to all customer contractual commitments related to Services transitions Adherence to Services transition norms on all key performance metrics 2. Presales & Delivery Excellence 100% compliance in Integrated Transition Framework (ITF) in all Solution Proposal construct Demonstrate One Wipro by 100% usage of Integrated Transition framework Integrated transition (across all LOBs) planning and status reporting to Internal management and customer using Digi-Q Process Exceptions to be minimized by 100% compliance to the ITF ? ? Mandatory Skills: Transitions (Ops). Experience>10 YEARS. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role ? ? ? ? Mandatory Skills: CAD App and Customization Tools. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Responsibilities Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery. Work with IT Global Program Management Office and cross functional PMOs to define the approach Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc. Provide information to IT Global Program Management Office so demand, financials, service and project delivery can be aggregated to the enterprise level Assist with FY Plan and Outlook activities Monitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook – function, portfolio and program/project levels. Assist in the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc. Improve communications, content and transparency of information with key customers ? To qualify for the role you must have Degree at university level English language skills - excellent written and verbal communication 3+ years of experience, including demonstrated project management and financial management experience End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial) Experience in end-to-end financial management – plan, forecast, actual – function, portfolio and program/project levels Very good understanding of service delivery related key performance indicators Project delivery experience in a similar IT environment Experience working in a global IT environment Business Analytic skills Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change Customer orientation and responsiveness Ability to deal efficiently with escalations and difficult situations/people under pressure Outstanding self-management , influence management , information presentation and interpersonal, communication ? ? ? Mandatory Skills: PMO. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Responsibilities Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery. Work with IT Global Program Management Office and cross functional PMOs to define the approach Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc. Provide information to IT Global Program Management Office so demand, financials, service and project delivery can be aggregated to the enterprise level Assist with FY Plan and Outlook activities Monitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook – function, portfolio and program/project levels. Assist in the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc. Improve communications, content and transparency of information with key customers ? To qualify for the role you must have Degree at university level English language skills - excellent written and verbal communication 3+ years of experience, including demonstrated project management and financial management experience End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial) Experience in end-to-end financial management – plan, forecast, actual – function, portfolio and program/project levels Very good understanding of service delivery related key performance indicators Project delivery experience in a similar IT environment Experience working in a global IT environment Business Analytic skills Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change Customer orientation and responsiveness Ability to deal efficiently with escalations and difficult situations/people under pressure Outstanding self-management , influence management , information presentation and interpersonal, communication ? ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role The position is with the Communication BU and you would be responsible for supporting our business operations and sales analysis. The role demands sales business intelligence, reporting and analytics skill. Through sales reporting and analytics, the team provides visibility into the BU’s sales pipeline, integrating information from sales, customer and financial sources for a complete and detailed overview of the sales performance. Roles & Responsibilities Supporting Sales and Delivery operations, Manage numbers such as revenue, OB, Invoicing, Billing, COD etc. Strong understanding and knowledge of statistics and should be able to apply statistical tools in carrying out predictive analytics. Design , Execute and Manage Sales Analytics and Reporting for large enterprise for sales insights Provide actionable insights from huge volume of data (Both Structured and Unstructured) using Data Mining, Data Cleansing techniques. Analyze results and set up reports, design dashboards containing relevant KPI, measures that would enable senior management and sales force towards decision making. Business analysis, decision support and working within various reporting systems for enhanced sales execution. Communicate and provide relevant recommendations to key leadership stakeholders - Sales/Presales/Leadership through analytics while addressing real business problems/issues/challenges. ? ? ? ? Mandatory Skills: Transition Management. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Primary Skills Key accountabilities and responsibilities include: 15- 20 Years of relevant industry/domain experience. Strong understanding of business process in an outsourcing context. Knowledge of majority of the following processes is mandatory namely Finance Accounting, HR services, Supply Chain and Customer operations Be the key face to the client from an end-to-end delivery perspective Ability to work with the Offshore and nearshore teams in a collaborative manner to ensure the client objectives are met. Strong Delivery management work towards creating a no surprise delivery environment Drive the Transformation mindset at the client end Create and drive a clear Transformation agenda and roadmap for every client managed Explore market, learn from industry and client to bring in the best of the breed technology Think out of the box and think about the future path for delivery Work closely with client team to drive active growth within portfolio Represent delivery in client pursuits and display a very strong delivery leadership Develop more leaders who can succeed, win and bring sustainable growth Drive a merit-based performance culture where performance is immediately rewarded, and non-performance is immediately fixed Financial performance Drive margin improvement through organic improvements (Technology like RPA and machine learning tools as prime focus to drive margins) Secondary Skills 15 - 20 yrs. of proven experience in BPO / shared serviced / business process Should have led large client delivery/portfolio delivery Should have personally led large transformation programs for client that includes process and technology refresh (RPA / Machine Learning tools like chat bots, NLP) Leadership skills in a multicultural environment managing Global/Regional Delivery Proven experience in a global complex BPO environment and multi service line deals Ability to influence at senior business levels within the organization which includes functions outside the core delivery Strong relationship building, communication, and influencing skills Ability to bring innovation to challenges and to overcome problems and obstacles as they arise as well as act and produce desired outcomes with limited direction Strong commercial awareness and project management ability Experience in change managementDesirable Skills and Experience Experience with solution design/transition management/ Six SigmaMEASURES OF SUCCESS: Exceeding margin goals for the portfolio through sustainable technology interventions and productivity improvements Delivery led Sales and sequential account growth Customer satisfaction and in the process make every client in the portfolio a referenceable client Keeping the key talent in organisation (Lower attrition rate on Key talent) Keeping overall attrition of teams lower Anticipate turnover to proactively mitigate delivery issues

About The Role Transition Managers are responsible and manage significant transition programs inclusive of transferring services and staff from one delivery model to another or from one service provider to another (internal or external). They ensure that service levels are maintained throughout and are responsible for the budget, project plans and for the reporting to the customer and internal management. About The Role - Grade Specific Senior Transition Manager - Overall end to end responsible for Large projects or responsible across Towers/ Geographies/ BUs. Skills (competencies) Accountability Active Listening Adaptability Analytical Thinking Business Acumen Business Partnering Business Transformation Change Management Coaching Confidentiality Collaboration Commercial Management Complex Engagement Management Contract Management Crisis Management Critical Thinking Cultural Awareness Customer Centricity Data-Driven Decision-Making e-Great e-KPI e-MMX e-Monitoring Emotional Intelligence e-skills Estimating Executive Presence Financial Analysis Financial Control Financial Reporting Influencing Lean Portfolio Management Managing Difficult Conversations Microsoft Project Negotiation Problem Solving Project Financial Planning Project Governance Project Management Project Planning Qwiz Relationship-Building Risk Assessment Risk Management Scope Management Scrum Stakeholder Management STAR Storytelling Strategic Thinking Teamwork Time Management Unified Project Management (UPM) Unified Service Management (USM) Verbal Communication Written Communication Agile (Software Development Framework) Delegation UPM (Methodology) USM (Methodology)

Job Title: Procurement Tower Lead Manager Work Location: Hyderabad (Onsite) Experience Required: 14+ years Team Handling: 40-70 members Educational Qualification: Graduate in B.Com / BBA / BMS or equivalent Postgraduate preferred: M.Com / CA Inter / CA / ICWA / MBA Role Overview: The Procurement Tower Lead will have end-to-end ownership of procurement and purchasing processes, including invoice processing, PO creation and change requests, vendor and customer support (including voice-based), supplier negotiations, and reporting. The individual will lead a team of 4070 members and ensure seamless service delivery in line with SLAs and KPIs. Responsibilities: Own and lead the Procurement function as Tower Lead Drive process transition from client and manage steady-state operations Oversee end-to-end procurement activities and vendor engagement Ensure SLA/KPI adherence across all sub-processes Lead team hiring, performance, and development Manage internal and client stakeholder communication and governance Drive process improvements, automation, and operational excellence Act as change champion for transformation initiatives Maintain updated SOPs, process maps, and compliance documentation Preferred Background: Prior experience as Procurement Tower Lead or Process Owner Experience in BPO/Shared Services environment Strong analytical, communication, and leadership skills Familiarity with procurement tools and MS Office applications Experience handling client transitions and large team management Interested can share their updated resume to anitha.mudaliyar@quantaleap.com

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves Delivery of Client Satisfaction Receiving calls and providing right information to the employee based on the query Replying to the mail as per the employees query Live tracking of trips ( inbound /Out bond) Accommodating Adhoc/unregister request and maintaining report Responding to the APP negative feedback by sending first mailer and follow up with closer Updates to client on incidents, accidents, traffic and delay communication Assist medical request on high priority Cross check on vehicle deployment, sequence, and timings Live track on CC TV footage and communicating the team if any issue Vehicle tracking for sanitization Ensuring vehicle reaching first point on time Achieving Safety aspects Tracking the Escort availability trips with female employee first pickup/last drop during night hours Monitoring the all the vehicles trip closure through technology tool Monitoring and action on the live security dash board alerts like Device not reachable, Employee GEO fence violation vehicle over speeding, SOS alerts stoppage single women travelling alone Vehicle stoppage Maintaining the reports Consolidating the security dash board alerts with supporting documents ( Mails and call log ) Preparing call logs on daily basis and consolidating the report on monthly basis Preparing No show report and sharing it to employees on daily and weekly basis Preparing Adhoc report and sharing it to employees ( Out bound ) Sending OTA report to client on hourly basis Maintaining lost and found report and sending mails to employees with closer Maintaining employees issue tracker on daily basis Maintaining MIS device and APP issue tracker Maintaining Drivers RTO report Maintaining business/inter office/metro and suburban shuttle reports Maintaining drivers temperature thermal check report Logout trip closer reports Vehicles GPS panic alert report Temp ID drivers RTO clearance report and sharing it to wellness team and OGS team Putting best practices in place Teamwork should also be one of your strongest points, as you ll work with a team to ensure that all performance targets set out in the KRA are being met. Sound like you? To apply, you need to be: Technical hands Knowledge and penchant for using technology tools in delivering day-to-day tasks Excellent Organization, Time Management & prioritizing skills Attention to detail Good communicator Do you have a fluent of spoken and written English language? Can you communicate your colleagues, clients and vendors? If you said yes to these, bring your ambition and explore our world of possibility. Added advantage will be knowing Kannada , and Hindi What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Mumbai, MH Scheduled Weekly Hours: 48 Job Tags: Transition Management If this job description resonates with you, we encourage you to apply, even if you don t meet all the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

About The Role : Job TitleTransformation Risk and Control Lead, VP LocationBangalore, India Role Description The Vice President of Transformation Risk and Control will lead the strategic oversight and management of risks associated with the organizations transformation initiatives. This executive role is pivotal in ensuring that transformation projects align with the companys risk appetite and regulatory requirements, while driving sustainable growth and innovation. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Strategic Risk Management: Develop and implement a comprehensive risk management strategy for transformation projects, ensuring alignment with the organizations overall risk framework. Leadership and Governance: Provide leadership and direction to the Transformation initiatives by fostering a culture of risk awareness and proactive risk management across the organization. Risk Assessment and Mitigation: Oversee the identification, assessment, and mitigation of risks, ensuring robust control frameworks are in place and effective. Stakeholder Engagement: Collaborate with senior executives, project leaders, and key stakeholders to integrate risk management practices into all transformation initiatives. Regulatory and Compliance Oversight: Ensure all transformation activities comply with relevant laws, regulations, and internal policies, and stay abreast of regulatory changes. Reporting and Communication: Regularly report to the executive team and board of directors on risk exposure, control effectiveness, and mitigation strategies. Continuous Improvement: Drive continuous improvement in risk management practices, leveraging industry best practices and emerging technologies. Your skills and experience Experience in risk management, internal control, or a related field, with significant experience in managing risks for large-scale transformation projects. Strategic thinking and leadership skills, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and proficiency in risk management software and tools. CRISC, CISA, or similar certifications are highly preferred. Experience in a senior risk management role within a large organization or consultancy. Deep understanding of industry-specific regulations and standards. Experience in leading cross-functional teams and managing complex projects. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

We are #hiring. Know anyone who might be interested? #Hiring for Top MNC Role: Transition Manager Experience: 12 to 18 Years Location: Bangalore Job Description Transition experience with 10 years & above Transition Ownership : Part of the team to analyzes client business processes and develops transition plan for identified processes. Drives Transition Planning and ensures execution of all activities as per agreed methodology and timelines Drives the technology implementation & end to end transition solution Tracks and monitor onboarding of required resources and their related KT/ training Tracks risks & helps develop appropriate business continuity plans & communicates the same to stakeholders Collaborate with all internal teams to ensure all deliverables are met ( Sourcing, Tech, Infra, Delivery, Quality) Educate DD/KT Leads on the requirements and expectation to ensure the objective of DD/KT is met Ensures completion of transition tollgate documents and related artefacts with support from Delivery Sets up weekly Program reviews and Steering Committee reviews based on agreed cadence and ensure robust transition governance Monitors through effective dashboards and implementing adequate measures to maximize customer satisfaction levels during the transition phase Overall responsible for the seamless transition of the program Interested can share your updated resume to divyalakshminavayuga@gmail.com 9600521216 with the following details: Total Experience : Relevant Experience : Current CTC : Expected CTC : Notice Period : DOB: Mail ID: PAN number(Mandatory for Registration) : Role: Other Industry Type: BPO / IT Services Department: Other Employment Type: Full Time, Permanent Role Category: Other Education UG: Any Graduate( Any graduate )

JD-Transition Manager Role: Senior Transition Manager Location: Noida/Bengaluru/Chennai Experience: Overall 14 years+ Job Description : HCLTech Digital Business Services is looking for experienced transition leaders for its Transition Centre of Excellence (CoE). The Transition CoE is a global team of high performing transition experts who are responsible for the full lifecycle of a customer journey from RFPs to Transition executions. Senior Transition Managers should have deep knowledge, expertise, and experience of leading global application transition programs in complex and challenging environments. They should be willing to work in an individual contributor capacity as well as leading a team of transition experts for executing transition programs. Senior Transition Managers are responsible for creating and defending the end-to-end transition solutions and subsequently leading the transition execution programs. Additional responsibility includes working on various initiatives with respect to enhancing the framework, automation, CoE libraries and participate in analyst/ advisor briefings. Roles and Responsibilities: A. Transition Solution: Overall responsibility for creating customized and fit for purpose transition solution and sizing for large and medium sized RFPs Review and provide guidance to team members for small sized RFPs Ensure HCLTech’s transition framework, tools & accelerators are followed Create week-on-week transition ramp-up and provide complete inputs for transition budgets based on CoE’s cost and effort models Participate in internal leadership reviews to get the transition solution and budgets approved Own the transition related content and presentations to clients bid defense and deep-dive workshops Participate in due-diligence exercises B. Transition Executions: Overall responsible for the management, performance, and execution of the Transition Program Ensure all planning is coordinated, consolidated and in line with HCL's contractual obligations Ensure standard CoE methodology, deliverables and approach is followed for transition execution Monitor progress of transition plan and the associated tasks and responsibilities (with respect to responsibility of HCL or client or incumbent supplier) against the transition schedule, timelines and milestones Conduct transition cadence meetings Identify, monitor and manage any risks or issues via an updated Transition Risk Register and take appropriate preventive and corrective measures Review transition deliverables and ensure effective knowledge transfer Conduct toll-gate checkpoint reviews and go/no-go meetings with client stakeholders Conduct the Transition to Delivery handover meetings Ensure Critical Milestones and deliverables are identified and completed on time Monitor, track and report against the transition resource ramp-up plan Interface with steady state delivery managers for handover Provide leadership and guidance to transition team (TM's, TMO) Responsible for managing all the support tracks to ensure it aligns with the overall transition objectives along with the cost and timelines. Address program level issues with delivery team leadership and client leadership Conduct transition closure activities as per the CoE framework C. Transition CoE Initiatives: Participate/ lead the CoE initiatives to enhance transition framework, accelerators, libraries, tools and templates Prepare content for analyst meets and other CoE initiatives aimed at increasing the internal and external visibility Must-have Competencies Demonstrate strong program management skills and experience of leading more than one medium to large (150+ FTE) Application Transitions Must have a strong solution mindset and ability to create differentiated and risk-mitigated transition solutions to address client requirements Exhibit client centricity and experience of managing senior client stakeholders on a global scale Must have a collaborative mindset and develop amicable working relationships with cross-functional teams Must be good at problem solving and managing challenges with a positive and calm approach Demonstrate leadership skills required to manage large cross-functional teams during program executions Possess effective written, oral communication and presentation skills Must be articulative during leadership interactions internally as well as externally The ideal candidate should have: Over 12 years of experience in the IT industry with a minimum of 8 years of transition experience Educational Qualifications – MBA/ B.E./ B. Tech. Scrum/ Agile/ PMP/ ITIL/ Six Sigma certification Valid USA/ UK/ Schengen/ Australia Business Visa

Skill required: Property & Casualty - Property and Casualty Insurance Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Claims settlements related any client property they own or any accidentsUnderstanding and management of property and casualty insurance companies that provide insurance against the loss of real property, tangible assets and/or income. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency Transition Manager in operation from customer services domain Required Candidate profile end to end management of transition projects comprising of 100-200 FTEs from the inception phase till the project reaches stability post Go Live.

Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency Transition Manager from BPO Required Candidate profile End to end management of transition projects comprising of 100 FTEs from the inception phase till the project reaches stability post Go Live Experience to include ops & transitions multiple domains

Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency Transition Manager from BPO Required Candidate profile End to end management of transition projects comprising of 100 FTEs from the inception phase till the project reaches stability post Go Live Experience to include ops & transitions multiple domains

Role & responsibilities The identified resource would be part of the Transition team, which is primarily responsible migration of business processes, for New and Existing Clients, to a Hexaware delivery location Responsible for end to end management of transition projects comprising of 100-200 FTEs from the inception phase till the project reaches stability post Go Live. He / She will also be responsible for identifying key risks in the project and collaboratively design mitigation plans for the same Will be required to understand the current client business processes, create workflows and process maps for identifying the scope and designing of To-Be Solution. Will be required to build and manage High Level and Detailed project plans including IT, Infrastructure, and applications deployment to manage interdependencies and meet project scope requirements Will be responsible in identifying process improvements and developing performance ramp up goals, thereby achieving customer delight and a seamless process migration as a whole. Track delivery of Project Deliverables as per timelines agreed in the Transition Project plan Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency Preferred candidate profile Should have minimum 5-8 Years of experience with at least 3+ years of experience in BPO transitions Experience to include operations and transitions (multiple domains) Experience of project delivery in all aspects of the Transition Lifecycle Management Experience in Contract Management Project management skills Worked on RFP/RFI and supported solutions. Interested Candidates can share resume on - Bhawnas1@hexaware.com 6260351725 Bhawna Regards Bhawna

Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? Candidate should have minimum 12+ years of back-office operations experience in any of the Domains (F&A Operations, HRO, Insurance, Banking Operations, Sourcing & Procurement etc) Good understanding on different capabilities (F&A, HRO, Health, Insurance, Banking etc) Open to work in highly dynamic environment Good questioning skills, Probing skills, Problem solving skills and Solution oriented skills Good Analytical skills to perform deep dive analysis, data patterns, predictive analytics, proactive analytics Deep knowledge in reading between the lines on issues, data sets, impact, foresee risks/issues Thinking out of the box to find feasible solutions to the problems Excellent communication skills to interact with Top stakeholders in the company Knowledge in Generative AI to drive predictive patterns from data sets Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? Adaptable and flexible Ability to perform under pressure Agility for quick learning Strong analytical skills Commitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Driving transformation in F&A domain for the client globally leveraging LSS approach by leveraging standardization, policy, automation, platform etc enablers. Flexible toward work-timing (incl US timing) and work from officeIn this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? - Transformation experience F&A domain expertise Good understanding of platforms, automations Work from office (100% flexibility) etc Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Ops Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for? Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? Detail orientation Problem-solving skills Agility for quick learning Results orientation Ability to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? Problem-solving skills Detail orientation Agility for quick learning Commitment to quality Strong analytical skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? Account Reconciliations Accounts Payable Processing Accounts Receivable (AR) Process Improvements Record to Report Assessments Ability to establish strong client relationship Ability to perform under pressure Adaptable and flexible Commitment to quality Strong analytical skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation