1013 Transition Management Jobs - Page 9

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Health and Welfare (HW) . Experience: 5-8 Years .

Responsibilities Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery. Work with IT Global Program Management Office and cross functional PMOs to define the approach Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc. Provide information to IT Global Program Management Office so demand, financials, service and project delivery can be aggregated to the enterprise level Assist with FY Plan and Outlook activities Monitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook function, portfolio and program/project levels. Assist in the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc. Improve communications, content and transparency of information with key customers To qualify for the role you must have Degree at university level English language skills - excellent written and verbal communication 3+ years of experience, including demonstrated project management and financial management experience End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial) Experience in end-to-end financial management plan, forecast, actual function, portfolio and program/project levels Very good understanding of service delivery related key performance indicators Project delivery experience in a similar IT environment Experience working in a global IT environment Business Analytic skills Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change Customer orientation and responsiveness Ability to deal efficiently with escalations and difficult situations/people under pressure Outstanding self-management , influence management , information presentation and interpersonal, communication Mandatory Skills: Enterprise Tech Support- Level 1 . Experience: 3-5 Years .

Position Title: Sr. Manager / Assoc. Director Project Management (Transition & Transformation) Location: Pune, India Function/Craft: Delivery Center Business Operations Shift timings: 5 PM - 2 AM or 6 PM - 3 AM. Position Overview This role will play an integral part in the leading initiatives with regards to work transition and process transformation across workstreams. This position will be responsible to lead all change management projects that aim towards standardization and bringing efficiencies in processes, identify gaps and suggest controls that need to be placed to optimize output. Responsibilities Lead change management projects end to end Project documentation not limited to progress trackers, report outs Collaborate with stakeholders across leadership lines to achieve timelines Identify roadblocks in the projects and identify alternatives Identify performance metrics for processes Publish progress reports to leadership on timely basis Create documentation in the form of process workflows Qualification - Required Skills Proficient in communication, both written and spoken English Minimum of 10 years experience in project/program management involving complex processes Sound knowledge Microsoft Office tools, not limited to Excel, Word, PowerPoint Ability to collaborate across organizational lines and drive excellence Possess eye for detail Proactive in sharing updates and identifying potential threats Possess the zeal for understanding technology and the challenges Readiness to support across time zones as per business need Be flexible to embrace change management and adapt quickly Qualifications - Desired Skills Working knowledge of project management tools such as ASANA Overall working experience of at least 12 years Knowledge of Digital Media

We are looking forward to hire Application development Professionals in the following areas : Experience 12-15 Years Experience: 12 to 15 Years Job Summary: We are seeking a dynamic and technically proficient Program Manager with a strong background in hands-on application development. This role requires a unique blend of technical expertise, leadership, and program management skills to drive the successful delivery of complex software initiatives. Key Responsibilities: Lead and manage end-to-end software programs with a focus on application development. Collaborate with engineering, product, and design teams to define scope, architecture, and delivery timelines. Serve as the primary point of contact for clients, ensuring alignment with business goals and expectations. Define program scope, goals, and deliverables that support business objectives. Develop detailed project plans, manage timelines, budgets, and resource allocation. Identify and mitigate risks, resolve issues, and ensure successful program execution. Drive continuous improvement in delivery processes and methodologies. Provide regular updates to stakeholders and executive leadership. Required Qualifications: 12 15 years of overall experience with at least 5 years in a program or project management role. Strong background in end-to-end software programs Experience with mobile and web application development. Familiarity with tools like Jira, Confluence, MS Project , Azure DevOps, or GitHub. Proven experience in client-facing roles, managing senior stakeholders. Excellent communication, leadership, and organizational skills. Strong understanding of Agile, Scrum PMP, PMI-ACP, or equivalent certifications are a plus. Required Technical/ Functional Competencies Change Management: Specialized in overcoming resistance to change and helping organizations achieve their Agile goals. Able to guide teams in driving the change management projects or requirements. Customer Management: Specialized knowledge of customers business domain and technology suite. Use latest technology, communicate effectively, demonstrate leadership, present technical offerings, and proactively suggest solutions. Delivery Management: Specialized knowledge of deal modeling, commercial and pricing models. Create an integrated pricing model across service lines. Guide team members to apply pricing techniques. Grow the account, forecast revenues and analyze complex internal reports. Manage at least 1 complex account (> 10m) or multiple small account independently. Domain/ Industry Knowledge: Specialized knowledge of customers business processes and relevant technology platform or product. Able to forecast business requirements and market trends, manage project issues, and validate customer strategy roadmap. Product/Technology Knowledge: In-depth knowledge of platform/product and associated technologies. Review various product-specific solutions for a specific project/client/organization and conduct product demos, walkthroughs and presentations to prospects if required. Profitability Management: In-depth proficiency in profitability and cost management. Can analyze project financial data, identify trends, and proactively address budgetary issues. Have deep understanding of cost drivers and can provide accurate cost forecasts. Look for opportunities to optimize costs and enhance profitability. Project Management: Extensive experience in managing projects and can handle complex projects with minimal supervision. Deep understanding of project management concepts and methodologies and can apply them effectively to achieve project goals. Scheduling and Resource Planning: Prepare independent global delivery models covering skill levels, skill mix and onsite/offshore work allocation. Create an accurate resource plan for people, space and infrastructure for the given requirements. Forecast people and skill requirements to align with plans. Optimize the schedule for complex projects. Service Support and Maintenance: Plan and execute transition for large/ complex activities. Define standards in transition management based on industry trends and contribute to building tools and accelerators for KT process. Optimize resource utilization based on demand from customers. Select and define SLAs; track service levels and analyze impact of SLA on complex processes and deliverables. Risk Management: Specialized level of expertise in risk management. Proactively identify risks, assess their probability and impact, and develop comprehensive risk management plans. Effectively communicate risk-related information to stakeholders, recommend appropriate risk response strategies, and monitor risk throughout the project lifecycle to maximize results and meet deadlines. Required Behavioral Competencies Accountability: Being a role model for taking initiative and ensuring others take initiative, removing obstacles for others, taking ownership for results and deadlines for self and others, and acting as a role model for being responsible. Collaboration: Leads team activities that support collaboration. Determines common goals and shares responsibilities for results; begins to build partnerships across groups. Customer Focus: Understands the client, market and economic trends to establish ways of creating value of existing and new customer aligned to organizational imperatives. Leadership Competencies as Applicable: Vision Alignment: Create action plan based on Business objectives. Manages all the internal and external issues that may affect the organizations vision, mission and objectives. Leads & directs a strategic planning team to address & outline the future direction of Department. Prioritize the work based on Department s priority. Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets. Decision Making: Considers impact on the directly involved parties while making decisions. Knows how to analyze difficulties down to their root. Demonstrated ability to take timely decisions when clear guidelines & process are defined. Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership. Coaching Mindset: Actively seeks inputs/feedback from his superior and peers, to identify opportunities for improving his own performance and capability. Works with team to implement the learnings. Change Advocate: Considers innovative ideas provided by others. Adapts the change effectively using quality control systems & methods. Implements cutting edge ideas to develop business unit services. Demonstrates the willingness to work through the change transition. Effectively communicates the plan of Change. Certifications PgMP (Program Management Professional), MSP (Managing Successful Programmes) Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Senior BI Developer Job Description Summary We are looking for an experienced BI Developer to help build and improve our global BI platform for a dedicated client account, built primarily on the Microsoft stack in Azure. You will use your data modelling, DAX and M coding, data analysis and report design skills to create, maintain and enhance our reporting platform as part of a structured software development lifecycle. There will also be an element of requirements gathering and documentation around building new solutions and enhancing existing ones. Ultimately, you will help develop end-to-end BI solutions using Power BI, which include Data modelling, Power Query and report development, to ensure company information is presented securely and accurately. About the Role: BAU BI platform support troubleshoot and fix data model issues; such as complex business logic implemented in Power Query (M) and/or calculations in DAX. Resolving other issues with existing Power BI reports, SQL views and daily data refreshes in the semantic layer are also part of BAU Reporting platform support and development create and enhance Power BI dashboards and several tabular models as part of planned platform development projects and activities. There is also an element of enhancing and supporting the Power BI embedded portal. Transition Management support the technology components of new client on boarding to include such items as building and testing objects and measures in dashboards and tabular models, etc. Client Project Services carry out technology project related activities to include such items as requirements capture, business rule specification, dashboard and tabular model design, change management routines in Azure Analysis Services and Power BI. Collateral development in supporting the BI solutions the role includes activities such as documenting the new implementations and changes in the dashboards to be able to compile for multiple IT and Business standards. About You: 5+ years solid Power BI development experience and working with Power BI must have been in a recent role. Must have excellent knowledge of the DAX and M programming languages, data model development and report design and implementation experience. Hands-on experience designing and implementing tabular models (Power BI or Azure Analysis Services). Ability to write T-SQL code to query databases Experience with precise requirements gathering and documentation; which can used to create high-level and low-level design documents for developers. Routine use of source control (example Git), as part of regular BI development activities. This includes branching strategy and CI/CD principles. Why join Cushman & Wakefield As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from: Being part of a growing global company. Career development and a promote from within culture. An organization committed to Diversity and Inclusion We have a vision of the future, where people simply belong. Thats why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Job Title Senior BI Developer Job Description Summary Job Description Summary We are looking for an experienced BI Developer to help build and improve our global BI platform for a dedicated client account, built primarily on the Microsoft stack in Azure. You will use your data modelling, DAX and M coding, data analysis and report design skills to create, maintain and enhance our reporting platform as part of a structured software development lifecycle. There will also be an element of requirements gathering and documentation around building new solutions and enhancing existing ones. Ultimately, you will help develop end-to-end BI solutions using Power BI, which include Data modelling, Power Query and report development, to ensure company information is presented securely and accurately. Job Description About the Role: BAU BI platform support troubleshoot and fix data model issues; such as complex business logic implemented in Power Query (M) and/or calculations in DAX. Resolving other issues with existing Power BI reports, SQL views and daily data refreshes in the semantic layer are also part of BAU Reporting platform support and development create and enhance Power BI dashboards and several tabular models as part of planned platform development projects and activities. There is also an element of enhancing and supporting the Power BI embedded portal. Transition Management support the technology components of new client on boarding to include such items as building and testing objects and measures in dashboards and tabular models, etc. Client Project Services carry out technology project related activities to include such items as requirements capture, business rule specification, dashboard and tabular model design, change management routines in Azure Analysis Services and Power BI. Collateral development in supporting the BI solutions the role includes activities such as documenting the new implementations and changes in the dashboards to be able to compile for multiple IT and Business standards. About You: 5+ years solid Power BI development experience and working with Power BI must have been in a recent role. Must have excellent knowledge of the DAX and M programming languages, data model development and report design and implementation experience. Hands-on experience designing and implementing tabular models (Power BI or Azure Analysis Services). Ability to write T-SQL code to query databases Experience with precise requirements gathering and documentation; which can used to create high-level and low-level design documents for developers. Routine use of source control (example Git), as part of regular BI development activities. This includes branching strategy and CI/CD principles. Why join Cushman & Wakefield As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from: Being part of a growing global company. Career development and a promote from within culture. An organization committed to Diversity and Inclusion Were committed to providing work-life balance for our people in an inclusive, rewarding environment. . We have a vision of the future, where people simply belong. Thats why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Roles and Responsibility Develop and implement effective process quality control measures to ensure high standards of service delivery. Lead cross-functional teams to identify areas for improvement and implement changes to enhance process efficiency. Design and execute quality assurance processes to mitigate risks and improve customer satisfaction. Analyze data and metrics to measure process performance and identify trends for improvement. Collaborate with stakeholders to develop and implement process improvements that drive business growth. Ensure compliance with industry regulations and company policies. Job Requirements Proven experience in process quality management with a strong understanding of recruitment and staffing principles. Excellent leadership and communication skills, with the ability to motivate and guide teams. Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions. Ability to work in a fast-paced environment and adapt to changing priorities. Strong attention to detail and commitment to delivering high-quality results. Experience with process improvement methodologies and tools.

Responsibilities Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery. Work with IT Global Program Management Office and cross functional PMOs to define the approach Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc. Provide information to IT Global Program Management Office so demand, financials, service and project delivery can be aggregated to the enterprise level Assist with FY Plan and Outlook activities Monitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook function, portfolio and program/project levels. Assist in the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc. Improve communications, content and transparency of information with key customers To qualify for the role you must have Degree at university level English language skills - excellent written and verbal communication 3+ years of experience, including demonstrated project management and financial management experience End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial) Experience in end-to-end financial management plan, forecast, actual function, portfolio and program/project levels Very good understanding of service delivery related key performance indicators Project delivery experience in a similar IT environment Experience working in a global IT environment Business Analytic skills Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change Customer orientation and responsiveness Ability to deal efficiently with escalations and difficult situations/people under pressure Outstanding self-management , influence management , information presentation and interpersonal, communication Mandatory Skills: PMO . Experience: 3-5 Years .

15 to 16 years of strong experience as Technical Leader, preferably in Insurance industry A bachelor's / master's degree in the field of IT, Computer Science from Tier 1 Institutes e.g. IIT, NIIT, BITS(Preferred) Experience in Business Transformation and Data Analytics Good business & product/technology understanding Application Modernization Mobile App Development User Experience Design Data Science, Data Analytics AI, GenAI Insurance Domain Demonstrate technical abilities during technical discussions with Enterprise architects, Application Architect, Tech Leads, SMEs from customer end Stakeholders & Relationship management - Present projects/services to customer stakeholders through insightful recommendations. Build deep client relationships, network, and act as a thought partner, anticipating business problems and delivering exceptional service.

You will be responsible for leading large Transition/Transformation programs, handling Transitioning/Offshoring of Services, and stabilizing Service Delivery operations for accounts with over 250+ FTEs, including Captive center builds. Your role will involve successfully leading diverse Transition deals cycles, including RFP responses, Pricing, Pre-Transition workshops, due diligence, and client interactions with an opportunity conversion rate of 30%. Additionally, you will have experience in building ServiceNow Practice and Service Transition practice in previous roles. Furthermore, you should have championed multiple Service Delivery Optimization & Automation initiatives for accounts with over 100 FTEs. Your responsibilities will also include Financial Performance Management and Operations Excellence for low-margin accounts. You will be accountable for managing Large Multi-domain Transition & Transformation programs globally. Key Skills required for this role include Transition Management, Service Delivery Management, and Solution Sales.,

As the Director of Finance Shared Services for Utilities in Mumbai Suburban, you will be responsible for leading a strategic vision for the Finance & Accounts service delivery center in alignment with the overall business strategy. Your role will involve managing the transition of F&A processes to the center within budget, ensuring high-quality services, and meeting agreed service level agreements. You will collaborate with the Head of HR to develop talent management strategies in line with business objectives, focusing on the development and retention of a skilled workforce. Building and leading a diverse team will be a key aspect of your role, creating a collaborative and inclusive work environment. Identifying opportunities for process optimization, automation, and continuous improvement will be crucial to enhance service delivery and reduce operational costs. You will be responsible for ensuring high service quality, adherence to service level agreements, and implementing quality control measures and best practices. Establishing and maintaining strong relationships with internal clients and stakeholders will be essential, understanding their needs and expectations while delivering superior services. Compliance with relevant regulations, managing operational risks, and maintaining a robust control environment will also fall under your responsibilities. Defining and monitoring key performance indicators to assess the center's performance, providing regular reporting to senior management, and leading change initiatives within the shared services center are key components of this role. Your experience as a change agent within the Shared Services area, along with a track record of successfully managing and completing organizational transformation projects, will be valuable. To be successful in this role, you should be a Chartered Accountant or hold a Masters in Finance with over 18 years of experience in a GBS/Shared Service Center environment, managing a large team. Experience within a progressive GBS/GCC/business services operating model, as well as problem-solving skills and Lean Six Sigma expertise, will be beneficial. Strong leadership, communication, collaboration, stakeholder management, and effective conflict management skills are required. This position offers you the opportunity to work for a leading multinational company and head the Finance Shared Service in a global environment. If you are ready to take on this challenging yet rewarding role, we encourage you to apply online by clicking the "Apply" button below. For a confidential discussion about this role, please contact Vasgi Dravid on +91 22 6903 6624.,

Role & responsibilities Manager - Transitions is a person who needs to take multiple waves / tracks of a transition and execute the project end to end (from Transitions Initiation till Closure). This person reports into the transition leader and is responsible for internal and external reporting and tracking. Key goals of the transition manager are to complete the projects within the given timelines and budgets while ensuring customer satisfaction Manage active transitions as assigned • Be the customer's SPOC for all questions, decisions, actions and updates as applicable. • Support the project as the first escalation point for internal and customer issues. • Drive governance calls and meetings for internal and customer updates. • Plan for, conduct and manage relevant trainings to be delivered to transitions team. • Participate in / conduct assessments to gauge the training needs of the team. • Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables. • Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed. • Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables. • Combining process migration activities along with IT implementation • Gives customer distinct advantage as vendor manages both IT as well as the operations • Optimization of the transition methodology reduce time, reduce costs, reduce risks, retain/ improve quality • Responsible for risk management understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning. • Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity. • Participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle Preferred candidate profile 1 - 3 years managing projects independently PMP / PMCP preferred Desirable Skills - PMP or PRINCE2 certification will be an advantage Working knowledge on process automations

Firstsource Solutions Ltd is looking for Senior Manager - Business Transformation to join our dynamic team and embark on a rewarding career journey Analysis for the current business practice. Find out the different operational strategies. Work on developing the current operational strategy applied to the company with the most recent technology. Coordinate with the operations manager to take the required steps after brainstorming and research. Optimize the operations in the company. Put the suitable operational strategy to fit with the companys culture. Implement the operational strategy in the different departments of the company. Supervise the strategy, and make sure that all the employees respect this strategy. Work regularly in improving the companys operations performance. Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality. In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers. Follow up with the running project daily in order to make sure that they follow the right operation process. Check the logistics operations. Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process. Solve all the different problems that could face the operations, to ensure the operational strategy. Issue a weekly, and monthly report for the operations manager to see all the updates realized on

Designation : Senior Operations Manager (7M) Role Objective: As a team member, the ideal candidate should be able to independently: Define, plan, and execute complex projects for all RPS processes Coordinate with and manage both internal and external stakeholders Ensure seamless project execution and delivery Ensure quality standards in project delivery Driving Operational smart initiatives effectively and efficiently Essential Duties and Responsibilities: On boarding US Healthcare specific Transitions Work with relevant stakeholders In India and US to meet the project timelines Co-ordinate and work with various functional teams (Hiring, Quality, GTLT, admin etc.) Work with US transitions leaders to make sure we understand the needs and timelines • Contracting co-ordination if any Creating and driving project plans in excel Collaboratively working with Operations and US leaders in executing the New on boardings and operational initiatives Network with different departments and leaders Program Manage business specific and PAN India projects if any Certification: Project management certificate (If any); Skill Set: Good Communication skills Good Presentation skills and MS Project understanding US healthcare basics Excellent MS Office Skills and proficient in making leadership level presentations Logical decisions as part of efficient problem-solving in their role Strong AR knowledge Emotional intelligence Interpersonal Skills: learning and growth, teamwork, establishing trust, and cognitive agility. Ability to work with cross functional teams and be able to communicate with people at all levels. Must be responsible, knowledgeable, convincing, and able to adapt to change. Self-Driven, People person and result oriented. Flexible towards shift and location. Other duties as outlined by leadership. Individual Cordinator role Immediate Joiners will be preferred. Interetsed candidates can directly email their resume to krawat9@r1rcm.com

As an Operations Lead at our prestigious client located in Navi Mumbai (Belapur), you will be responsible for overseeing Data Center operations, including managing various domains such as Database, OS, Middleware, and Network. Your primary objective will be to ensure the smooth functioning of hardware and software components in data centers for production, staging, and disaster recovery setups. Your key responsibilities will include coordinating with vendors for one-off activities and troubleshooting, collaborating with the System Admin team for 24x7 support, and being accountable for all customer escalations and resolutions. You will also be required to study and review risk plans, proactively suggest risk mitigation strategies, engage stakeholders, review shift handovers and checklists, and submit Root Cause Analyses (RCAs) to customers. Additionally, you will need to work with leads on new Service Improvement Plans (SIPs) and automations, demonstrate a strong understanding of ITIL/ITSM practices, conduct management review meetings to ensure operational excellence, manage transitions from customers, mentor team members, and collaborate with various units across the company to ensure project success. Your role will also involve coordinating with domain leads, Delivery Integrators, Solution Architects, and Service Operations Integrators to deliver value to customers through proposals, solutions, designs, and architecture. You will be expected to positively influence customer perception, monitor the company's delivery performance from the customer's perspective, and uphold the company's brand image. Furthermore, you will play a crucial role in relationship management, driving account farming, and contributing to the overall success of the organization. With 7-15 years of experience in Data Center operations and a background in BE/B.Tech/MCA/M.Tech, you will be well-positioned to excel in this dynamic and challenging role.,

About The Role Skill required: Procure to Pay - Master Data Management (MDM) Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Architect master data solutions across platforms to consolidate content, synchronize data, provide centralized maintenance of unified data, enable rich product content management and print publishing as well as to synchronize global data ensuring consistency and control of master data elements. boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. Product Master domainBusiness Partner DomainFinance Master DomainHR, People Master domain What are we looking for Strong Verbal Communication SkillsGood understanding of Master dataGood aptitude Skills- Validating the documents before Approving information into systemEvaluation of applicable controls of VMD & CMD and Proposing robust control Strong understanding of credit management processReady to work in night shiftsStrong Written CommunicationGood understanding of MS OfficeProblem Solving attitudeTeam managementAnalytical skillClient and other stakeholder managementLogical reasoning and thought processProcess transition experienceManagement of SLA and KPIsProcess control and complianceProcess transformation Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Test Automation Lead Project Role Description : Lead the transformation of testing into a continuous and efficient end-to-end quality engineering function through the use of quality processes, tools, and methodologies significantly improving control, accuracy and integrity. Evolve more predictive and intelligent testing approaches based on automation and innovative testing products and solutions. Must have skills : Test Management Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving discussions, ensuring that the applications align with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Drive end to end cutover planning, engaging multiple parties to establish key phases such as black out period, flagging key business actions for a staggered deployment across all applications to determine overall cohesive deployment in relation to the S4 system.- Ensure all the project managers align to the plan, give input to their respective areas and socialize the plan across the business to ensure adequate cutover preparation.- Establish clear comms structure ensuring transparency across teams ensuring buy in and alignment on cutover plans.- Engage with stakeholders across the program to align on expectations, governance ( incl. entry, go/no go, exit criteria and meetings) ways of working and dependencies.- Identify potential risks and implement contingency plans to mitigate go-live disruption. Professional & Technical Skills: - Must To Have Skills: Proficiency in Test Management.- Strong understanding of software development life cycle methodologies.- Experience with test automation tools and frameworks.- Ability to develop and implement test strategies and plans.- Familiarity with defect tracking and reporting tools. Additional Information:- The candidate should have minimum 15 years of experience in Test and Cutover Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation/Master of Business Administration Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Adaptable and flexibleProblem-solving skillsAgility for quick learningResults orientationAbility to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation,Master of Business Administration

About The Role Skill required: Procure to Pay - Master Data Management (MDM) Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Architect master data solutions across platforms to consolidate content, synchronize data, provide centralized maintenance of unified data, enable rich product content management and print publishing as well as to synchronize global data ensuring consistency and control of master data elements. boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. Product Master domainBusiness Partner DomainFinance Master DomainHR, People Master domain What are we looking for Strong Verbal Communication SkillsGood understanding of Master dataGood aptitude Skills- Validating the documents before Approving information into systemEvaluation of applicable controls of VMD & CMD and Proposing robust control Strong understanding of credit management processReady to work in night shiftsStrong Written CommunicationGood understanding of MS OfficeProblem Solving attitudeTeam managementAnalytical skillClient and other stakeholder managementLogical reasoning and thought processProcess transition experienceManagement of SLA and KPIsProcess control and complianceProcess transformation Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : IFS Solutions Functional Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are functioning optimally to support organizational goals. You will also engage in problem-solving activities, providing insights and recommendations to enhance application performance and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with business objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in IFS Solutions Functional Management.- Strong analytical skills to assess business requirements and translate them into functional specifications.- Experience in application design and development methodologies.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with integration techniques and tools to connect various applications. Additional Information:- The candidate should have minimum 7.5 years of experience in IFS Solutions Functional Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP Sales and Distribution (SD) Good to have skills : MicrosoftWindows7, Store OperaMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large and complex technology projects. Your typical day involves collaborating with various stakeholders to ensure project scope and risk are effectively managed. You will drive profitability by overseeing service quality and cost, while also supporting sales through innovative solutions and excellence in delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between stakeholders to ensure alignment on project goals.- Mentor junior team members to enhance their skills and professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Sales and Distribution (SD).- Strong understanding of project management methodologies.- Experience with risk management and mitigation strategies.- Ability to analyze complex data and provide actionable insights.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Sales and Distribution (SD).- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Global Mobility - Global Mobility Designation: Transitions Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Global Mobility coordinators are the primary point of contact for Mobility request related to business travels, assignments, domestic relocations and international transfers. Their role includes assessing the travel requirements, cost estimation and process visa applications, relocation support, tax support, benefits via applicable vendors. They coordinate with the assignees and the vendors to ensure that the process is moving ahead and provide required support where needed. They are also responsible for administrative tasks like maintaining documents, records and invoice validation.Nature of Work:Immigration:Process or coordinate the preparation and submission of firm-sponsored visa applications based on local country requirements and procedures. Maintain required visa/employment authorization documentation. Document expiration dates in our database and monitor for expiration and coordinate extensions. Interface with firm-sponsored visa applicants and permanent residency applicants and the Department of Immigration. Interface with inbound/outbound assignees and HR as needed to assist with immigration process. Process and allocate service provider invoices.Policy Administration:Provide assistance to assignees, Payroll and Expense Team, Tax, Project Managers and HR with cross-border policy queries Alert Supervisor of any policy deviations in expense claims and take initial follow up actions. Distribute informational arrival/departure packs to inbound and outbound assignees. Monitor Cross Border regulations and update documentation following any change in these factors.Work with leads to accommodate the necessary change in the process/ system etc Provide advice and support to local HR and GU leads on permanent transfer options, in conjunction with Global Mobility Specialist, or Country Lead. Provide inputs to prepare costing for the appropriate option. What are we looking for Process Support:Understand and analyze client processes based on business rules. Execute tasks accurately and on time. Master the process and support team members with queries. Escalate complex issues and seek timely advice. Focus on improving written and verbal English within the team. Create logical plans, set realistic estimates, and schedule tasks effectively. Ensure LWIs are followed and updated regularly. Train the team on process changes. Maintain and validate process documents to meet compliance standards. Perform root cause analysis for issues and suggest corrective actions. Recommend improvements to save time, increase accuracy, or strengthen controls. Actively participate in knowledge transfer and gain deep process expertise. Contribute to internal and client-driven initiatives. Understand existing metrics, how they are measured, and improve tracking systems for better transparency.Team Support:Plan and allocate work effectively. Support the Team Lead or Manager with daily reports, stats, and MOS updates. Help team members understand their responsibilities and direction. Be available on the floor to resolve process-related issues throughout the day. Engage in team-building activities. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Data Services Development Good to have skills : SAP Basis Administration, SAP SecurityMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive project success. You will also engage in problem-solving activities, ensuring that the applications meet the required standards and functionality while fostering a collaborative environment within the team. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Data Services Development.- Good To Have Skills: Experience with SAP Basis Administration, SAP Security.- Strong understanding of data integration and transformation processes.- Experience with ETL (Extract, Transform, Load) processes and tools.- Familiarity with database management systems and data warehousing concepts. Additional Information:- The candidate should have minimum 5 years of experience in SAP Data Services Development.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Position : Executive/Analyst/Specialist- OTC Global & India Operations Reports to : OTC Lead Grade / GJL : 1A/1B/2/2B Date : Aug 2025 Position ID : Replacement / New : New Reason : Responsibilities Cash Application Efficiently process daily cash receipts, including Cheque payments, ACH payments and on account payments. Research and resolve unidentified &Unapplied payments. Responsible for timely processing of customer deductions and payments through independent decision making Prepares daily and ad-hoc reporting within agreed SLAs Audit daily cash posting to reduce the team errors and support them to solve their queries and help to prepare RCA for quality purpose Dunning Letter, Legal Notice, Debtors Ageing Report Legal cases Selection, Legal Data Prepration, Legal Cheque collection from MDM team and writing, Follow up with RCM/Depot/HO, Filing Legal Case Insurance Claim - Monetary Claim and Active Cases (MIS submission to insurance company), Insurance Claim - Upload documents, Insurnace Claim - Final physical document submission, Insurance Claim - Follow up/ E mail Response Security deposit / Cr.balance refund - Closure of Customer Channel Finance / Monthly Dr note Overdue Interest Knocking off Experience : Qualifications : Well versed with Project Management Methodologies, Strong Communication Skills – Written & Oral, Minimum Qualification requirement – B. Com Competency: Order to Cash SAP Reconciliation Communication Skills Cash Application MS Excel - Advance Dunning Account receivable Problem Solving Stakeholders : Budget Management : Department Heads, Regional Heads &Global Heads NA Team Size : 0 Individual Contributory Role

Position : Executive/Analyst/Specialist- OTC Global & India Operations Reports to : OTC Lead Grade / GJL : 1A/1B/2/2B Date : Aug 2025 Position ID : Replacement / New : New Reason : Responsibilities Cash Application Efficiently process daily cash receipts, including Cheque payments, ACH payments and on account payments. Research and resolve unidentified &Unapplied payments. Responsible for timely processing of customer deductions and payments through independent decision making Prepares daily and ad-hoc reporting within agreed SLAs Audit daily cash posting to reduce the team errors and support them to solve their queries and help to prepare RCA for quality purpose Dunning Letter, Legal Notice, Debtors Ageing Report Legal cases Selection, Legal Data Prepration, Legal Cheque collection from MDM team and writing, Follow up with RCM/Depot/HO, Filing Legal Case Insurance Claim - Monetary Claim and Active Cases (MIS submission to insurance company), Insurance Claim - Upload documents, Insurnace Claim - Final physical document submission, Insurance Claim - Follow up/ E mail Response Security deposit / Cr.balance refund - Closure of Customer Channel Finance / Monthly Dr note Overdue Interest Knocking off Experience : Qualifications : Well versed with Project Management Methodologies, Strong Communication Skills – Written & Oral, Minimum Qualification requirement – B. Com Competency: Order to Cash SAP Reconciliation Communication Skills Cash Application MS Excel - Advance Dunning Account receivable Problem Solving Stakeholders : Budget Management : Department Heads, Regional Heads &Global Heads NA Team Size : 0 Individual Contributory Role