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3.0 - 6.0 years
4 - 9 Lacs
Bengaluru
Work from Office
This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)
Posted 2 weeks ago
3.0 - 5.0 years
7 - 10 Lacs
Gurugram
Hybrid
Acuity Knowledge Partners Acuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and industry experts, combined with proprietary technology, supports more than 500 financial institutions and consulting companies to operate more efficiently and unlock their human capital, driving revenue higher and transforming operations. Acuity is headquartered in London and operates from 10 locations worldwide. The company fosters a diverse, equitable and inclusive work environment, nurturing talent, regardless of race, gender, ethnicity or sexual orientation. Acuity was established as a separate business from Moodys Corporation in 2019, following its acquisition by Equistone Partners Europe (Equistone). In January 2023, funds advised by global private equity firm Permira acquired a majority stake in the business from Equistone, which remains invested as a minority shareholder. For more information, visit www.acuitykp.com Basic Information Position Title – Professional - Finance Systems Experience Level – 3 to 5 years Department - Finance Location – Gurgaon Job Purpose The Finance Systems Professional will support day-to-day finance systems operations, ensuring the smooth functioning of finance applications. This includes support in system audits, managing JIRA tickets, and interacting with application support vendors to resolve regular business issues. The role also involves ensuring compliance with IT General Controls related to finance applications, contributing to the overall efficiency and reliability of the finance systems. Key Responsibilities Oversee the daily operations of finance systems to ensure they run smoothly and efficiently. Support regular system audits to ensure compliance with internal and external standards. Manage and prioritize JIRA tickets, ensuring timely resolution of issues and effective communication with stakeholders. Collaborate with application support vendors to address and resolve business issues promptly. Ensure that IT General Controls related to finance applications are maintained and adhered to. Maintain accurate and up-to-date documentation of system processes, controls, and issue resolutions. Provide support and training to finance system users to enhance their understanding and effective use of the systems. Ensure all finance systems operations comply with relevant documented procedures and policies Key Competencies Bachelor’s degree in engineering, Information Systems, or a related field. 2+ years of experience of working in a finance function, finance systems support or a related role. Proficiency in using finance tools such as Oracle NetSuite/Fusion and Jira Service management. Expertise in Microsoft 365 products and any RPA tool. Proven experience in supporting large projects over a ticketing tool. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a global team. Demonstrates business maturity.
Posted 3 weeks ago
0.0 - 1.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Skills Accounts Receivable, Process Improvement, Medical Billing, Outsourcing Vendor Management, Transition Management, Operations Management, Revenue Cycle, MIS, BPO Role Description Overview: The AR Associate is accountable to manage day to day activities of Denials Processing/ Claims follow-up/ Customer Service Responsibility Areas: To review emails for any updates Call Insurance carrier, document the notes in software and spreadsheet and take appropriate action Identify issues and escalate the same to the immediate supervisor Update Production logs Understand the client requirements and specifications of the project Ensure targeted collections are met on a daily / monthly basis Meet the productivity targets of clients within the stipulated time. Ensure that the deliverables to the client adhere to the quality standards. Ensure follow up on pending claims. Prepare and Maintain status reports.
Posted 3 weeks ago
2.0 - 7.0 years
2 - 5 Lacs
Mangaluru, Mysuru, Bengaluru
Work from Office
Transition with BPO Background. Proven track record (2+ years) in transition management within the BPO industry Bachelor's degree in Business Administration, Management, or a related field demonstrating successful project execution. 9120665790 Required Candidate profile Plan and manage end-to-end transition projects Optimize processes, maintain, project documentation, and reporting Deliver effective stakeholder communication BPO industry and transition frameworks
Posted 3 weeks ago
10.0 - 15.0 years
11 - 15 Lacs
Bengaluru
Work from Office
RESPONSIBILITIES Lead and manage run operations for portfolio of applications: Periodic weekly / monthly review of state of operations with key business stakeholders Provide expertise to support sites on new topics / new processes deployment Perform Rex (lessons learned) to ensure that Core Model is applied in deployed sites Ensure operations of all applications are as per SLAs Participate and lead any P1/P2 incidents pertaining to applications in production Working with operations team and suppliers implement actions to continuously improve performance of applications Guide, support and mentor the ServiceNow team, providing new opportunities to grow, get exposed to stakeholders and learn continuously LeadTransition to Run. Responsible for Cost management of solutions, reporting and continuous improvement. Business connect and Stakeholders Management: Accountable along with Business & Process Owners to collect, filter and prioritize change requests Work with Business & Process Owners and Key User (KU) in the submission of their demands through Scope Control process / Ticket Management process Provide inputs to business in establishing business requirements, functional and non-functional specifications and advising the appropriate solutions. Provide recommendations for decisions-making at Functional Review Board and Change Control Board. Represent as service ownerand decision approver Perform KU connect / business connect meetings. Accountable for customer satisfaction Strengthen the prioritization mechanism of requirements and related governance as part of release process Maintain strong and close relationships with key stakeholders including service owners, application owners, architects and Directors Managing partner ecosystem for effective service delivery Manage and drive partners for effective service delivery and operations for their respective application portfolio (Incident Management, Problem management, Service Request fulfilment and Change management) Monitor, track & Co-ordinate with AMS Partners on performance and availability of the applications. Monitoring and Tracking SLA s/KPI s- ensuring they are met by partners. Control quality of deliverables from External partners ( Run Daily / Weekly governance meetings) Responsible for Core Model consistency: Ensure that core model (Solution + processes & rules) is well documented, evolves consistently and is not jeopardized by localizations. Responsible for design and run documents are updated frequently ( co-ordinate with required stakeholders in getting the inputs) Promote the use of unique Core Model, cross-businesses across stakeholder ecosystem. Participate and provide inputs to rest of the IS ( Information Systems) teams ( Architects/ Projects) to maintain consistency for respective functional domain(s): Provide support on new topics from RUN perspectives (new processes, new business stakes) Participate / Support new projects concerning IS Landscape of functional domain Support the execution of the related strategy, in particular implementing the operational roadmap and right initiatives Support projects and initiatives, Communicate regularly about strategy, priorities and on-going projects to external and internal partners, and ensure constant awareness and alignment Competencies & Skills Strong stakeholder management skills to connect and engage with management team, key configuration management stakeholders, internal and external partners and suppliers Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of this organization Able to formalize and present a synthetic view on complex issue sand concepts Strong analytical, problem-solving and critical thinking skills, and ability to find solutions (technical and functional) Coordination skills to lead and deliver run roadmap and improvement projects in parallel Strong organization skills with ability to meet tight deadlines and high challenges Result oriented and attention to details Ability to work with full autonomy and limited support Ability to work effectively in virtual, geographically dispersed and cross-cultural environments Maintain constant awareness and sponsorship of the IT leadership team through appropriate reporting about configuration and data management (priorities, blocking points requiring arbitration, strategy adaptations) Support the delivery of the Transformation roadmap, challenge it and bring adaptations if required TECHNICAL COMPETENCIES & EXPERIENCE 10+ years of overall IT experience. Around 5 years of 24x7 Production support experience Technical Skills: Knowledge and Hands on exp in ServiceNow,Power Apps, RPA solutions,Java, Apache, PL/SQL, TOMCAT, ETL tools, Reporting, Driving performance and service quality for run activities for Engineering Applications Partner ecosystem management - Manage partner teams for Run activities compliance with Quality & Service Agreements Transition Management- Secure hand between build and run activities Expertise in driving process improvements initiatives ITIL certification required. A must. Experience with other multinational companies and working in other geographies preferred. Location for the roleTravelIf yes, how much (%)- Bangalore. Travel very less . You don t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you ll be proud. If you re up for the challenge, we d love to hear from you! Important to note
Posted 3 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Bengaluru
Work from Office
We have immediate openings for FS Lead critica. JD: FS Lead critical skills required are how to set governance, govern over transition /KT progress, ensure vendor is allocating right leads/next level organisation, ensure contractual SLA and supporting KPIs are measured and monitored, Establish Escalation process, Establish customisation for VIP/Site specific needs/ Engineering needs.
Posted 3 weeks ago
9.0 - 14.0 years
18 - 27 Lacs
Noida, Pune, Bengaluru
Hybrid
Leading MNC for Transitions. Candidates with Min 3-4 years experience in Life or Annuity. BPO Transitions is a must, core Transitions exp required with solutioning and implementation. Currently in Operations will not be eligible. Required Candidate profile 10+ years of experience, most of which should be in BPO environment. Project/Program Management exp with end to end solutioning/solution design implementation exp, Due diligence.
Posted 3 weeks ago
10.0 - 12.0 years
20 - 30 Lacs
Mumbai
Work from Office
Tracks and monitor onboarding of required resources and their related KT/ training. Educate DD/KT Leads on the requirements and expectation to ensure the objective of DD/KT is met. Develop detailed transition plans Required Candidate profile Location- Pan India Plan, coordinate, and manage the transition of projects, services, or systems from development to operational status, ensuring minimal disruption.
Posted 3 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Nagpur
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : IFS Solutions Functional Management Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Project Role:Application Developer - IFS Solutions Functional Management - Procurement Lead Project Role Description:Design, build and configure applications to meet business process and application requirements. Must have Skills:1 IFS Solutions Functional Management - ProcurementKey Roles & Responsibilities:1 Business requirement gathering and conducting client workshops2 Gap analysis and develop Business Blueprint3 Create Functional specification, Test scripts, User manuals and conduct key user training4 Understanding of AGILE and IFS Implementation methodology Technical Experience:1 Should have at least 5 years of experience in IFS Procurement module2 Must have done 2-3 end to end implementations3 Working Experience on IFS Applications versions 9/10/Cloud4 Must have strong knowledge in all Procurement and SCM submodules5 IFS Certification in App10/cloud is an added advantage Educational Qualification:1 Minimum 15Years of full time Education Qualifications 15 years full time education
Posted 3 weeks ago
13.0 - 18.0 years
15 - 20 Lacs
Pune
Work from Office
Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? Accounts Payable Processing Accounts Receivable Ledger Maintenance Automation Anywhere Business Transformation Record to Report Assessments Adaptable and flexible Ability to perform under pressure Ability to establish strong client relationship Results orientation Strong analytical skills Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 3 weeks ago
12.0 - 16.0 years
14 - 18 Lacs
Bengaluru
Work from Office
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity. About Boeing in India Boeing is focused on delivering value to Indian customers with advanced technologies and is committed to creating sustainable value in the Indian aerospace sector – developing local suppliers and shaping academic and research collaborations with Indian institutions. Boeing has strengthened its supply chain with more than 300 local companies in India and a joint venture to manufacture fuselages for Apache helicopters and vertical fin structures for the 737 family of airplanes. Annual sourcing from India stands at over $1.25 billion. Boeing currently employs over 6,000 people in India, and more than 13,000 people work with its supply chain partners. Boeing’s employee efforts and country-wide engagement serve communities and citizenship programs to inspire change and make an impact on more than 1.5 million direct and indirect beneficiaries. Learn more at www.boeing.co.in . People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing. Position Overview Boeing India is actively looking for a Global Mobility Specialist to join their team at the BIETC Campus in the Hi-Tech Defense and Aerospace Park in Bangalore, India , to provide an outstanding experience for employees participating in relocation and assignment services. This role is crucial in ensuring high-quality experience for both end-users and business partners. As a subject matter expert, the specialist will manage mobility program content, administration, and policy implementation across diverse contexts, including both in-country and international assignment and relocations. The Global Mobility Specialist will manage the entire service delivery process at a regional level, collaborating with HR teams, process partners, and service suppliers to enhance the employee experience. The specialist will also develop solutions for escalated issues and educate stakeholders on global mobility processes. Additionally, they will build key relationships, ensure compliance for regionally assigned employees, and track metrics related to assignment and relocation status and service quality. We are looking for a global mobility professional who can work closely with business and HR teams, as well as collaborate with global stakeholders on both inbound and outbound assignments. Please be aware that this position does not involve assisting with immigration applications, planning, guidance, or compliance activities, as these responsibilities are managed by a separate function that this role will coordinate with. Leading project activities to support initiatives aimed at improving assignment experience is also a key aspect of this role. Position Responsibilities Deliver exceptional customer service to end-users and business partners, ensuring adherence to company policies, as well as domestic and international laws and regulations Analyze, interpret, and provide recommendations on relocation policies, procedures, and practices, including compliance aspects such as mobility tax, international payroll, and immigration practices Create and maintain program materials that facilitate understanding of mobility requirements and enhance employee experience with Global Mobility services Leverage program data and metrics to analyze trends, resolve issues, and ensure high service satisfaction for employees and business partners Cultivate high-touch relationships with employees and managers, offering guidance and support throughout the relocation and assignment lifecycle Collaborate with HR workgroups, process partners, and service suppliers to achieve relocation and assignment objectives, including coordinating detailed business consultations regarding these processes Monitor regional metrics related to assignment and relocation status, service quality, and overall employee experience Lead both global and regional projects assigned Engage in mobility-related surveys and analyze results to identify opportunities for process improvements Oversee the overall management of the assignee and relocating employee experience, ensuring compliance and service excellence Analyze unique and complex business situations to develop compliant solutions and advocate for organizational business cases Stay informed about market trends to anticipate mobility needs and ensure a high-quality expatriate experience. This position is expected to be 100% onsite. Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience) Strong verbal and written communication skills in English. Significant experience in Global Mobility, either in an in-house role or with a relocation management provider. In-depth knowledge of international and expatriate payroll practices, mobility tax, and related methodologies, including vendor oversight, group move management, and policy or process (re)design. Proven ability to establish effective partnerships with internal and external stakeholders. Ability to manage regional and project responsibilities with minimal support, and across global geographies. Preferred Qualifications (Desired Skills/Experience) Advanced degree in Human Resources, Business Administration, or a related field. Certification in Global Mobility or related professional designations (e.g., GMS, CRP). Experience with project management methodologies and tools. Proven track record of leading process improvement initiatives within Global Mobility. Experience in conducting training sessions or workshops for stakeholders on mobility processes. Ability to navigate complex organizational structures and influence decision-making. Typical Education & Experience: Typically, 12-16 years related work experience or relevant military experience. Advanced degree (eg. bachelor, master, etc) preferred but not required. Relocation: This position does not offer relocation support. Applications for this position will be accepted until Jun. 06, 2025 Export Control This is not an Export Control position. Relocation Relocation assistance is not a negotiable benefit for this position. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift Not a Shift Worker (India) Equal Opportunity Employer: We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited toconducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Posted 3 weeks ago
2.0 - 6.0 years
7 - 11 Lacs
Chennai
Work from Office
Business Solution Designers envision and create digital solutions balancing business and user needs, technology capabilities limitations, common standards and quality aspects, quick wins and future needs. They bridge between Business and Development by guiding both sides towards a solution that delivers business value. - Grade Specific Conducts formal interactions, workshops and communicates with stakeholders to identify requirements and designs solutions. Has a deep understanding on what is feasible and how to provide value to the users and the clients business. Guides and mentors junior team members. Investigates possible use of new technologies. Skills (competencies) Adaptability Analytical Thinking Attentiveness Business Acumen Business Case Development Business Transformation Business Understanding Client Centricity Coaching Collaboration Commercial Awareness CxO Conversations Data Analysis Data Visualization Data-Driven Decision-Making Dealing with Ambiguity Decision-Making Decision-Making Digital Mindset English Fluency Entreprenerial Mindset Excel Growth Mindset Influencing Knowledge Management Meeting Management Negotiation Organizational Strategy Power BI PowerPoint Project Management Relationship-Building Stakeholder Management Storytelling Strategic Thinking Teamwork Time Management Verbal Communication Written Communication
Posted 3 weeks ago
12.0 - 18.0 years
17 - 19 Lacs
Navi Mumbai
Work from Office
Role of Senior Manager - Responsible for delivering global transition projects and programs in the BPO domain, with a strong focus on risk management using Hexaware's in-house Transition Methodology along with preparing & presenting Transition solutions and plans during RFP/RFI stage. Job responsibilities - The identified resource would be part of the Transition team, which is primarily responsible migration of business processes, for New and Existing Clients, to a Hexaware delivery location Responsible for end-to-end management of transition projects with 400-500 FTE's span from the inception phase till the project reaches stability post Go Live. He / She will also be responsible for identifying key risks in the project and collaboratively design mitigation plans for the same Will be required to understand the current client business processes, create workflows and process maps for identifying the scope and designing of To-Be Solution. Will be required to build and manage High Level and Detailed project plans including IT, Infrastructure, and applications deployment to manage interdependencies and meet project scope requirement Will be responsible in identifying process improvements and developing performance ramp up goals, thereby achieving customer delight and a seamless process migration as a whole. Track delivery of Project Deliverables as per timelines agreed in the Transition Project plan Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues Communication of the project progress to all stakeholders has to be done at regular / pre-defined intervals Review the outcomes of the Transition Projects to determine any corrective actions that could be taken to improve timely delivery. Should be leading a team of AM/DM/Manager across locations Work Experience - Should have minimum 10 Years of experience with at least 5+ years of experience in BPO transitions Experience to include operations and transitions (multiple domains) Experience of project delivery in all aspects of the Transition Lifecycle Management Experience in Contract Management Project, Programme and Team management skills Worked on RFP/RFI and supported solutions Understanding and expertise in MS office, MS projects (Preferred) Desired - Graduate & above (in any stream) PMP/Prince 2 certification (preferred) Should have knowledge of RFI and RFP Manpower Planning and Budgeting Strong Domain Knowledge Adept in stakeholders management Ability to multi-task - manage large, complex projects in parallel within defined cost, schedule, and quality as per project scope Strong understanding of BPM operations, IT-Infrastructure setup, quality and service level Proficient in the use of MS Office Suite of tools including Excel, Word & PPT Kindly share your updated CV on vrushalid@hexaware.com
Posted 3 weeks ago
10.0 - 14.0 years
15 - 20 Lacs
Bengaluru
Work from Office
Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Microsoft Robotic Process AutomationAdaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to establish strong client relationshipAbility to handle disputesHealth Case ManagementHealth Insurance OperationsHealthcare Management Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 weeks ago
8.0 - 15.0 years
20 - 25 Lacs
Gurugram
Work from Office
Job Title: Sr Project Manager Job Description JOB DESCRIPTION ROLE: Transition & Project Management DESIGNATION:Sr Transition Manager LEVEL: CL7 LOCATION:GGN YEARS OF EXPERIENCE:10-15+ yrs in the BPO/ Outsourcing space with atleast 8-9 years in Transition and Project Management with experience of managing Complex Transition/ Transformation projects QUALIFICATION: Graduate/Post Graduate. certification in Project Management (PMP, PRINCE) is preferred. Transition Manager is accountable for the success of an assigned transition project. He/ she is responsible for an array of activities including initializing and planning projects, developing project cost structure, tracking and reporting project deliverables, managing risk, applying project management processes and tools and ensuring projects are completed on time, within budget and with high customer satisfaction Key Responsibilities The TM is responsible for: To handle end to end transition / ramp up of new and existing accounts and manages the project scope and schedule To formulate, design, construct proposal, cost case, present transition solution internally/externally, and construct transition implementation plan for new client proposals (RFP or RFI), in conjunction with the Global Solutions team To be the single point of contact with the client, the implementation team & senior management to provide 360 degrees view of transition management. To ensure all possible risks that can adversely impact project timelines are highlighted timely & mitigation plans are in place. Prepares internal risk management procedures, change management procedures, issue management procedures, problem management procedures and quality management procedures Lead and execute structured governance with key workstreams involved in transition implementation Develops the over-all transition project plan and guides the Knowledge Transfer leads in creating the per process/ work stream project plan Follow transition toolkit & strive for continuous improvement in the toolkit documentation High Impact Internal projects undertaken (if any) -Drive internal high impact initiatives such that they are in green light and receive excellent internal customer feedback Extensive Pre sales support to solution Develop good working relationships with Clients Within and Cross Bus- BU first lines and BU resources Shared services (IT/ Finance/ Hiring/Sales/ contracts etc) Works with the finance analyst in ensuring that the project is within budget Proficiency in Microsoft Project (including Project Online/Sharepoint as desirable) Location: IND Gurgaon -Bld 14 IT SEZ Unit 1, 5, 6, 17 Fl Language Requirements: Time Type: Full time
Posted 3 weeks ago
10.0 - 12.0 years
13 - 15 Lacs
Navi Mumbai, Chennai
Work from Office
Would be part of the Transition team responsible for migration of business processes, for New & Existing Clients, Responsible for end to end management of transition projects from the inception phase till the project reaches stability post Go Live. Required Candidate profile 12 yrs exp in bpo with 2+ yrs of E2E Transition Exp in International & domestic Voice, back office process. Must have transition exp of projects from inception phase till the project reaches stability
Posted 3 weeks ago
2.0 - 5.0 years
4 - 7 Lacs
Pune
Work from Office
Position : Executive/Analyst/Specialist- OTC Global & India Operations Reports to : OTC Lead Grade / GJL : 1A/1B/2/2B Date : 21th May 2025 Position ID : Replacement / New : New Reason : Responsibilities Cash Application Efficiently process daily cash receipts, including Cheque payments, ACH payments and on account payments. Research and resolve unidentified &Unapplied payments. Responsible for timely processing of customer deductions and payments through independent decision making Prepares daily and ad-hoc reporting within agreed SLAs Audit daily cash posting to reduce the team errors and support them to solve their queries and help to prepare RCA for quality purpose Dunning Letter, Legal Notice, Debtors Ageing Report Legal cases Selection, Legal Data Prepration, Legal Cheque collection from MDM team and writing, Follow up with RCM/Depot/HO, Filing Legal Case Insurance Claim - Monetary Claim and Active Cases (MIS submission to insurance company), Insurance Claim - Upload documents, Insurnace Claim - Final physical document submission, Insurance Claim - Follow up/ E mail Response Security deposit / Cr.balance refund - Closure of Customer Channel Finance / Monthly Dr note Overdue Interest Knocking off Experience : Qualifications : Well versed with Project Management Methodologies, Strong Communication Skills – Written & Oral, Minimum Qualification requirement – B. Com Competency: Order to Cash SAP Reconciliation Communication Skills Cash Application MS Excel - Advance Dunning Account receivable Problem Solving Stakeholders : Budget Management : Department Heads, Regional Heads &Global Heads NA Team Size : 0 Individual Contributory Role
Posted 3 weeks ago
6.0 - 9.0 years
3 - 7 Lacs
Chennai
Hybrid
We are hiring for Project management Company: Kiya.ai Client:BNP Paribas Location:Chennai Work Mode: Hybrid Exp: 6-9 years ** Interested candidates drop resume to saarumathi.r@kiya.ai ** About Businessline/Function : Financial Operating Platform : Strong presence across the globe with a proven track record of delivering quality service, within the expected Turn Around Time (TAT) and with ability to challenge Status Quo and share Best Practices. Core activities includes processing of Vendor invoices, Employee claims, Intercompany Invoicing, Procurements, Vendor/Employee set-up, Accrual Management & Application support. Position Purpose: The Jobholder is responsible for Project management activities for offshoring initiatives/Tool Deployement Responsibilities: Direct Responsibilities Project Management 1. To work as a project SPOCs for ISPL FOP platforms offshoring/Application Deployment related initiatives 2. Conducting project governance meetings (OPCO) 3. Provide inputs to SteerCo meetings 4. Perform operational assessment of activity transfer by coordinating with onshore and FOP team SME 5. Coordinating with onshore teams, FOP and other contributing teams to achieve successful project execution 6. Planning, managing project timelines within agreed Budgets 7. Track & Manage project risk & issues 8. Highlight the blocking points & escalate to managers whenever necessary 9. To participate in risk assessment, SLA setup and other offshoring related tasks which are prerequisites for activity transfer 10. To provide functional know-how whenever required 11. Monitor new SLA execution and existing SLA Amendments within FOP. Contributing Responsibilities 1. To provide functional know-how whenever required 2. Monitor new SLA execution and existing SLA Amendments within FOP. Technical & Behavioral Competencies • Project Management • Knowledge of MS Excel (formulas, pivot tables) • Good analytical skills • Accounting Processes (Desired)
Posted 3 weeks ago
10.0 - 15.0 years
32 - 37 Lacs
Pune
Work from Office
DGM Property Management - Pune Job Roles & Responsibilities: The role encompasses a wide range of responsibilities related to managing and optimizing the physical assets, spaces and customers in the building. Here are the key responsibilities: Strategic Planning : Developing and implementing a strategic plan for facilities and real estate management aligned with the organization's overall goals and objectives. This involves assessing current and future space needs, analysing market trends, and formulating long-term plans for optimizing the organization's real estate portfolio. Transition Management : Smooth handover form project. Design submittals (floor plan layout, MEP drawings, DBR, TDS, etc.). Collection of relevant compliance/ AMC/ warranty documents. Ensuring proper installation, testing commissioning of all MEP equipments, Fire Alarm system, Access system, CCTV, BMS etc. Utilities like Chiller plants, Transformers, AHUs, Compressors, Generator, Cooling Towers, Pumps, HVAC, STP, etc. Review SOP/ Check-sheets of equipment / services prepared by Property Management team. Snagging and DeSnagging. Facilities Management : Managing the day-to-day operations of facilities, including office buildings, and other physical assets. This includes overseeing maintenance, repairs, renovations, and ensuring compliance with safety and regulatory standards. Facilities management also involves managing service contracts, vendor relationships, and budgeting for facility-related expenses. Vendor and Contractor Management : Manage relationships with vendors, contractors, and service providers. Negotiate contracts, evaluate vendor performance, and ensure the delivery of highquality services within established budgets and timelines. Budgeting and Cost Management : Developing and managing budgets for facilities and real estaterelated expenses, including rent, CAM, maintenance, utilities, and capital projects. This includes monitoring costs, identifying cost-saving opportunities, and ensuring financial targets are met. Customer/Tenant Service : overseeing and managing the customer service operations to ensure high-quality customer support and satisfaction. Develop and implement strategies to improve customer service processes and drive customer loyalty. Collaborating with cross-functional teams to resolve customer issues and escalations effectively. Analysing customer feedback and data to identify trends and make recommendations for enhancing the overall customer experience. Sustainability and Environmental Initiatives : Promoting and implementing sustainable practices within the organization's facilities and real estate operations. This may involve energy efficiency initiatives, waste management programs, green building certifications, and promoting environment friendly practices among employees. Risk Management and Compliance: Identifying potential risks and implementing measures to mitigate them, such as developing emergency response plans, ensuring compliance with health and safety regulations, and managing insurance coverage for facilities and real estate assets. Stakeholder Management : Collaborating and coordinating with various internal and external stakeholders, including executives, department heads, employees, vendors, government agencies, and community members. This involves effective communication, relationship building, and addressing any concerns or issues related to facilities and real estate. Reporting and Analytics : Compiling and analysing data related to facilities and real estate performance, occupancy rates, costs, and other key metrics. Preparing regular reports and presentations for management, highlighting insights, recommendations, and progress towards strategic objectives. Educational Qualification and Experience: Bachelors or Masters Degree in engineering/ hospitality/ management with 15 years of experience. Professional affiliation in a Facility management association with relevant certification will be an added advantage. Skills and Capabilities: • Proven skills and abilities relating to the transformation/ implementation to a fully integrated facility management model. • Advanced Microsoft Office skills specifically Excel, PowerPoint. • Knowledge of web-based applications supporting corporate real estate requirements. • Working knowledge of reporting tools to support site/ cross-site analysis. • Excellent verbal and written communications skills
Posted 3 weeks ago
12.0 - 17.0 years
30 - 40 Lacs
Hyderabad
Work from Office
Summary Location: Hyderabad #LI Hybrid Vendor Operations & Transitions Partner - PLC will support the Global Vendor Operations and Transitions Lead for People Life Cycle (PLC) in managing vendor relationships, overseeing work transitions, and ensuring the successful execution of the outsourcing strategy within the PLC function. This role is crucial in assisting with the coordination of work movements both within PLC and between PLC and external vendors, ensuring transitions are executed smoothly and in alignment with the broader strategy. About the Role Your responsibilities include, but not limited to: Transition Management: Lead in coordinating work transitions both within PLC and between PLC and partners/vendors. Support the definition of transition activities, roles, and responsibilities, and ensure rigorous project tracking. Help develop and implement strong transition governance frameworks to ensure smooth and successful transitions. Collaborate with the Decision Board and Service Governance framework to facilitate work movements based on strategic needs and service requirements. Monitor and evaluate transition progress, addressing any issues or risks that arise to ensure on-time and successful completion. Support for PLC Operations: Collaborate with PLC Operations managers across Learning Services and H2R to ensure effective delivery of outsourced services. Enhance the end-user experience within the organization by guiding improvements in vendor services and addressing service concerns in collaboration with PLC Operations leaders. Enabling Vendor Accountability and Partnerships: Develop and maintain strong, collaborative partnerships with vendors, fostering mutual success and continuous improvement. Conduct regular vendor service audits to ensure compliance with contractual obligations and organizational standards. Review vendor documentation to ensure business continuity and mitigate risks associated with outsourcing. Engage vendors to enhance performance, improve efficiency, and ensure alignment with organizational standards. Support the development and execution of a globally integrated outsourcing approach for PLC, ensuring consistency and alignment across all regions. Standardize processes and practices globally, while accommodating necessary local adaptations to enhance service quality and efficiency. Ensure that outsourced services meet both global standards and local requirements through close collaboration with regional teams and vendors. Budget Management: Assist in managing vendor budgets, focusing on preventing overruns and ensuring effective planning and resource utilization. Monitor and adjust budget allocations as needed, working closely with finance to stay within financial targets. Ensure prudent and strategic use of vendor services, aligning spending within organizational priorities. Understand the terms of contracts and ensure that vendor activities and invoices meet contractual obligations. Assess and report on any deviations from contracted services, addressing issues promptly to maintain compliance and service quality. Stakeholder Engagement: Keep stakeholders within PLC, PS&S, and other partner functions informed about vendor operations and transitions. Ensure stakeholders perspectives are noted and incorporated into initiatives. Keep stakeholders engaged with the initiatives to ensure alignment with overall business objectives. Minimum requirements : Bachelor s or Master s degree in Business Administration, Human Resources, or a related field. Minimum 12 years of experience in vendor management, HR operations or related fields. Experience in vendor frameworks and performance monitoring. Experience in vendor service audits and ensuring compliance. Financial acumen with experience in managing budgets and understanding contract terms. Excellent communication and relationship-building skills with senior stakeholders. Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:
Posted 3 weeks ago
15.0 - 20.0 years
8 - 12 Lacs
Hyderabad
Work from Office
Project Role : Deployment Lead Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Deployment Lead, you will be responsible for planning and leading the execution of a comprehensive deployment plan. Your typical day will involve coordinating with various project teams, managing schedules, budgets, and resources, and ensuring that all deployment-related activities are aligned. You will monitor and control progress, facilitate training sessions, and oversee pilot programs to ensure successful deployment outcomes. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate effective communication among stakeholders to ensure clarity and alignment on project goals.- Develop and implement strategies to mitigate risks associated with deployment activities. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Sales and Distribution (SD).- Strong understanding of project management methodologies and tools.- Experience in change management processes and techniques.- Ability to analyze and interpret complex data to inform decision-making.- Excellent interpersonal and communication skills to engage with diverse teams. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Sales and Distribution (SD).- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 3 weeks ago
4.0 - 8.0 years
8 - 13 Lacs
Mumbai, Bengaluru, Delhi / NCR
Work from Office
We are seeking skilled Consultants with a minimum of 1 year of experience to join us as freelancers and contribute to impactful projects Key Responsibilities: Write clean, efficient code for data processing and transformation Debug and resolve technical issues Evaluate and review code to ensure quality and compliance Required Qualifications: 1+ year of Consultant experience Strong problem-solving and analytical skills Proficiency in research and data analysis Expertise in specific industry knowledge Familiarity with project management techniques Remote opportunity Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad
Posted 3 weeks ago
5.0 - 10.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Hi, Greetings from ReSource Pro!!! Interested candidates can also share your CV to the below email. Hina_Taj@resourcepro.in Job Description - Client Specialist, SDU, India I. Basic Information Job Title: Client Specialist Report to: AM - Service Delivery Department: Service Delivery Unit Location: Bangalore, India II. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. III. Principal Responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3.Develops and implements procedures to meet quality, quantity, and timeliness standards. 4.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5.Coaches less-experienced staff in learning procedures and insurance knowledge. 6.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Minimum Qualifications Experience: 5+ years at least and 1.5+ years as a Team Lead or SME Education Background: Bachelor Degree (Major) Skills: Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.
Posted 3 weeks ago
8.0 - 12.0 years
10 - 14 Lacs
Hyderabad
Work from Office
Support the development and implementation of transition management and site activation including project schedules and resource allocation. Communicate effectively with stakeholders on transition progress Identify potential risks, develop, and implement mitigation strategies. Collaborate with cross-functional teams to ensure successful execution of transition plans and resolve transition-related issues to ensure smooth transitions. Monitor and track transition activities to ensure they align with scope, schedule, and budget. Tracking changes to transition plans and transition reviews to identify areas for improvement. Assist the transformation senior manager in ensuring effectiveness of US to India work handoff. Technical Skills: Must Have Skills: Minimum bachelor's degree and 8+ Years of Directly Relevant Experience Expertise in project management principles and documentation Prior experience in managing U.S. to India corporate knowledge and function transfer. Good to Have Skills: Experience in multi-site project models and client communication Soft Skills: Must Have Skills: Excellent interpersonal and communication skills Strong analytical skills Good time management and organizational skills Excellent managerial skills Problem Solving Collaboration skills Good to Have Skills: Negotiation Skills
Posted 3 weeks ago
13.0 - 18.0 years
15 - 20 Lacs
Bengaluru
Work from Office
Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for NANA Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 weeks ago
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