301 Transition Management Jobs - Page 8

Project Role : Responsible AI Tech Lead Project Role Description : Ensure the ethical and responsible use of artificial intelligence (AI) technologies. Design and deploy Responsible AI solutions; align AI projects with ethical principles and regulatory requirements. Provide leadership, fosters cross-functional collaboration, and advocates for ethical AI adoption. Must have skills : Ab Initio, Scala, Core Banking Good to have skills : Oracle Procedural Language Extensions to SQL (PLSQL)Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Responsible AI Tech Lead, you will ensure the ethical and responsible use of artificial intelligence technologies. Your typical day will involve designing and deploying Responsible AI solutions, aligning AI projects with ethical principles and regulatory requirements, and providing leadership to foster cross-functional collaboration. You will advocate for the adoption of ethical AI practices, ensuring that all AI initiatives are conducted with integrity and transparency, while also engaging with various stakeholders to promote a culture of responsibility in AI development and implementation. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge on Responsible AI practices.- Monitor and evaluate the impact of AI solutions to ensure compliance with ethical standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in Ab Initio, Core Banking, Scala.- Good To Have Skills: Experience with Oracle Procedural Language Extensions to SQL (PLSQL).- Strong understanding of data integration and transformation processes.- Experience in developing and implementing data governance frameworks.- Familiarity with machine learning algorithms and their ethical implications. Additional Information:- The candidate should have minimum 5 years of experience in Ab Initio.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Responsible AI Tech Lead Project Role Description : Ensure the ethical and responsible use of artificial intelligence (AI) technologies. Design and deploy Responsible AI solutions; align AI projects with ethical principles and regulatory requirements. Provide leadership, fosters cross-functional collaboration, and advocates for ethical AI adoption. Must have skills : Ab Initio, Scala, Core Banking Good to have skills : Oracle Procedural Language Extensions to SQL (PLSQL)Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Responsible AI Tech Lead, you will ensure the ethical and responsible use of artificial intelligence technologies. Your typical day will involve designing and deploying Responsible AI solutions, aligning AI projects with ethical principles and regulatory requirements, and providing leadership to foster cross-functional collaboration. You will advocate for the adoption of ethical AI practices, ensuring that all AI initiatives are conducted with integrity and accountability, while also engaging with various stakeholders to promote a culture of responsible AI usage across the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team understanding of ethical AI practices.- Monitor and evaluate the impact of AI solutions to ensure compliance with ethical standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in Ab Initio, Core Banking, Scala.- Good To Have Skills: Experience with Oracle Procedural Language Extensions to SQL (PLSQL).- Strong understanding of data integration and transformation processes.- Experience in developing and implementing data governance frameworks.- Familiarity with machine learning models and their ethical implications. Additional Information:- The candidate should have minimum 5 years of experience in Ab Initio.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Agile Project Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve coordinating with various teams to ensure project milestones are met, facilitating communication between stakeholders, and overseeing the development process to ensure alignment with project goals. You will also engage in problem-solving discussions, providing guidance and support to your team members while fostering a collaborative environment that encourages innovation and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to discuss progress and address challenges.- Mentor junior team members to enhance their skills and professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Strong understanding of project management methodologies and frameworks.- Experience with stakeholder management and communication.- Ability to lead cross-functional teams effectively.- Proficient in risk management and mitigation strategies. Additional Information:- The candidate should have minimum 7.5 years of experience in Agile Project Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Agile Project Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationJob Summary :The Release Manager is responsible for planning, scheduling, coordinating, and managing software releases across multiple applications and teams. They work with cross-functional stakeholders to ensure seamless deployments, minimize risks, and support continuous delivery and DevOps initiatives. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Expected to provide solutions to problems that apply across multiple teams- Lead the application development process- Ensure effective communication among team members and stakeholders- Provide guidance and support to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management- Strong understanding of project management methodologies- Experience in leading cross-functional teams- Excellent communication and interpersonal skills- Good To Have Skills: Experience with Scrum or Kanban methodologies Additional Information:- The candidate should have a minimum of 12 years of experience in Agile Project Management- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Deployment Lead Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan. Must have skills : SAP PP Production Planning & Control Discrete Industries Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Deployment Lead, you will be responsible for planning and leading the execution of a comprehensive deployment plan. Your typical day will involve coordinating with various project teams, managing schedules, budgets, and resources, and ensuring that all deployment-related activities are aligned. You will monitor and control progress, making adjustments as necessary to meet project goals and timelines, while also facilitating training and pilot programs to ensure a smooth transition. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate effective communication among stakeholders to ensure project alignment.- Develop and implement strategies to mitigate risks associated with deployment activities. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP PP Production Planning & Control Discrete Industries.- Strong understanding of project management methodologies and tools.- Experience in resource allocation and budget management.- Ability to analyze and interpret deployment metrics for continuous improvement.- Familiarity with training methodologies and adult learning principles. Additional Information:- The candidate should have minimum 5 years of experience in SAP PP Production Planning & Control Discrete Industries.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Senior Business Analysis - BA/PM LocationBengaluru and Chennai Experience7+ Years About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT : Business / Domain: Enterprise Risk Management , Compliance Functional: Project Management, Lead, Business Analysis, Change Management Technical: Overview of technology i.e. RDBMS, SQL Preferred (not manadatory)Automation tool, LLM '- Strong Communication & Stakeholder Management Analytics & Problem Solving capability Experience in Risk & Compliance domain Project Management/Ownership/Delivery experience WHY JOIN CAPCO You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. We offer A work culture focused on innovation and creating lasting value for our clients and employees Ongoing learning opportunities to help you acquire new skills or deepen existing expertise A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients A diverse, inclusive, meritocratic culture We offer: A work culture focused on innovation and creating lasting value for our clients and employees Ongoing learning opportunities to help you acquire new skills or deepen existing expertise A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients

Greetings from ReSource Pro!!! . Job Description Job Title: Manager, Service Delivery, India Working Experience: Minimum 12 years experience, 1 + years of experience as an Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: Contact - HR Sakshi | 8904593038 | Call | Email sakshi_gupta@resourcepro.in

Senior Transition Manager (LS&T) What this Job Involves: Deliver Transitions Programme - . Pre Planning & Solutioning - Support Transformation Program Director teams during the investigation & Pre-Planning stage by providing information regarding the value of , development of transition timelines, budgets, resource requirements, and other applicable costs. . Transition Execution - Single handedly Manage the end to end execution of large deals spread across geographies . Due Diligence Planning and Reporting exposure , Knowledge Transfer planning and delivery , Ramp Up Planning and deployment experience . Governance - Set up / establish Governance framework for large complex programmers and ensure the overall programme is integrated across other JLL work streams . Project Risks - Give clear assessment of the movement, progress, delays, issues, risks of projects in relations to cost and expenses . Financials - Responsible for managing & controlling deals financials - Knowledge of Business Case creation and updating on a regular basis . Stabilization - Helps stabilize operations post-go-live Stakeholder Management . Client & Stakeholder Relationship - Manages overall internal/external client relationships during various stages of the transition/mobilization effort . Change & Risk management - Work closely with internal / client teams to drive/support in change management & monitor the transition risks. Expectation: Core Capabilities and Governance . Develops the communication strategy and communication plan for global/location/team specific initiatives to generate momentum, raise awareness and influence behaviors across the organization . Develops & maintain domain specific credentials, Client Visit Decks, Case Studies & Transition Methodology . Interaction with client and client teams, Set up governance for regular review etc. Leadership skills . Influence and maintain positive and healthy working relationship with support functions, Service delivery and senior Leadership, securing collaborative support in the execution of role responsibilities. . Manages and counsel teams to excel in their roles. . Client & Contract management . Effectively collaborate with functional teams like HR, Recruitment, IT, Training etc. Program Management: . Seamless transition with no noise while adhering to speed, cost and quality . Use and integrate the mandatory JLL Location Strategy & Transitions methodlogy in the projects Sounds like you To apply you need to be Professional Skill Requirements: . Single Contributor - IC role. . An effective communicator with excellent relationship building, Negotiation & interpersonal skills. . Versatility, High level of professionalism and confidence . Comfortable interacting with senior executives within both JLL and the client (where applicable, will be limited) . Strong leadership skills and the ability to effectively and efficiently manage others . Expertise in managing budget & deals financials . Highly flexible, adaptable and creative . Ability to drive change . Entrepreneurial Skills . Strong analytical, problem solving abilities & complexity management Technical skills: . MS Project: Hands-on experience in creating and maintaining project plans. Report out using basic MS Project options . MS Visio: Create and maintain process maps . MS Excel: Create and manage detailed project plan with specific tollgates, milestones, planned/actual start and closure date, responsibility and completion status . MS Power point: Governance meetings to provide the updates based on the expectations from the target audience Basic Qualifications: . Should have approximately 16+ years of overall work experience with Travel Requirement: . Moderate to extensive as required Work Shift: . Open to work in flexible working shifts as per the location or project requirement Location: Remote -Gurugram, HR

We are looking for an experienced Service Transition Project Manager to join our team. In this role you will be providing support to our client's team covering all aspects of managing and delivering various projects across the department and across functions and segments ensuring successful Transition and Service Introduction. You will be involved with the requirements gathering, planning, project governance, project interdependence affecting Transition projects into Service. You'll be responsible for: Drive successful delivery of Transition projects across a practice, through proactive management of dependencies, issues, and risks of the constituent parts of the programme (Small Change, Business Configuration, Projects initiatives) to achieve business objectives. Lead the co-ordination and effective delivery of well controlled and governed service introduction and service management, in line with best practice, agreed service standards and strategic objectives. Ensure delivery is consistent with the agreed delivery model and standards. The management of Acceptance into Service and Go Live decisions, ensuring that service risks are understood and fully documented. Ensure 3rd Party Suppliers are engaged optimally to support the successful delivery of the Small Change and Business Configuration Delivery channel Manage escalations appropriately to avoid any impact on overall delivery. Acting as the main point of contact for suppliers and key stakeholders to enable successful management of project transition activities. The provision of estimated support costs associated with new products or services. Ensuring that the final delivery of each service transition meets the agreed customer and stakeholder requirements specified in the service design. Follow the agreed IT Demand and Governance processes on Status Management, Risk / Issue Management, Deliverables Management, Decision Management, Plan Management

Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.NAIn this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? Ability to establish strong client relationship Ability to manage multiple stakeholders Ability to meet deadlines Ability to perform under pressure Adaptable and flexibleNA Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? Strong analytical skills Ability to work well in a team Results orientation Agility for quick learning Detail orientation Six Sigma Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.NADevelop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? NANA Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Job Title: Transition Manager Job Summary: The Transition Manager is responsible for overseeing and managing the successful transition of services, processes, or projects from one state to another such as from development to operations, from an incumbent service provider to a new provider, or from an old system to a new one. This role ensures seamless knowledge transfer, minimal business disruption, adherence to project timelines, and alignment with stakeholder expectations. The ideal candidate will have strong project / Program management skills, experience in change management, stakeholder engagement, risk assessment, and the ability to drive cross-functional teams Independently. Key Responsibilities: 1. Transition Planning & Execution: Develop and implement transition plans, ensuring smooth service delivery migration. Define project timelines, milestones, key stakeholder communication plan and success criteria for transitions. Ensure proper handover from the incumbent team (internal or external) to the new team. Work closely with stakeholders to ensure the transition meets business needs. 2. Stakeholder Management & Communication: Engage with key stakeholders, including business leaders, IT teams, service providers, and customers. Maintain clear and transparent communication with all involved parties. Address concerns and provide solutions to ensure alignment with expectations. Facilitate knowledge-sharing sessions and ensure documentation is up to date. 3. Risk & Issue Management: Identify, assess, and mitigate transition risks. Develop contingency plans for unforeseen challenges. Track and resolve transition-related issues to ensure minimal business disruption. 4. Knowledge Transfer & Documentation: Oversee the transfer of knowledge, processes, and responsibilities to the new service owners. Ensure that Standard Operating Procedures (SOPs), user guides, and training materials are developed and maintained. Organize training sessions for teams taking over new responsibilities. 5. Process & Service Improvement: Analyze existing processes and identify opportunities for optimization. Ensure continuous service improvements during and after the transition. Work with the Service Management team to align transition processes with ITIL best practices. 6. Compliance, Governance and Reporting: Ensure all transition activities comply with company policies, contractual obligations, and regulatory requirements. Maintain proper documentation for audit and compliance purposes. . Ensures proper reporting (Transition progress, Issues and Risks) to key stakeholders Key Skills & Competencies: Project & Transition Management: Strong ability to manage transition projects within deadlines and budgets. Change Management: Ability to lead and support organizational change initiatives. Stakeholder Engagement: Effective communication with internal and external stakeholders. Risk & Issue Management: Ability to anticipate, mitigate, and resolve potential risks. Process Improvement: Knowledge of IT service management (ITSM), Lean, and Six Sigma methodologies. Documentation & Knowledge Transfer: Expertise in creating and maintaining process documentation. Technical & Business Acumen: Understanding of IT systems, cloud services, infrastructure, and business operations. Qualifications & Experience: Education: Bachelor s degree in IT, Management, or a related field. Experience: 8+ years of relevant experience in IT service transition, project management, or service delivery. Experience in handling large-scale transitions across global teams. Experience working in ITIL environments or within service management frameworks (Optional). Certifications (Preferred): ITIL (Foundation / Intermediate / Expert) PMP (Project Management Professional)

Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Adaptable and flexibleAgility for quick learningResults orientationPrioritization of workloadCommitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Dear Aspirant, Welcome to ResourcePro! Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR [ MINIMUM 8 YEARS OF EXPERIENCE IN BPO/ BPM AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST 1.5 YEARS OF EXPERIANCE ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Email ID - Varshitha_devaraj@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skillsets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Email ID - Varshitha_devaraj@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. Job Summary: The Transition Manager is responsible for planning, executing, and overseeing all aspects of organizational transitions, ensuring minimal disruption to business operations and successful adoption of new processes, systems, or structures. This role requires strong leadership, communication, and project management skills to navigate complex change initiatives and effectively engage diverse stakeholders. Key Responsibilities: Strategic Planning & Development: Develop comprehensive transition plans and strategies aligned with organizational goals and objectives. Define scope, objectives, timelines, resources, and budget for transition projects. Conduct thorough assessments of current state and future state to identify gaps, risks, and opportunities. Collaborate with senior leadership to define success metrics and monitor progress against these metrics. Project Management & Execution: Lead and manage transition projects from initiation to closure, adhering to established methodologies and best practices. Create detailed project schedules, outlining tasks, milestones, and dependencies. Coordinate with cross-functional teams (e.g., IT, HR, Operations, Finance, Legal) to ensure alignment and seamless integration. Monitor project progress, identify potential roadblocks, and implement corrective actions. Manage project budget, resources, and vendor relationships as needed. Stakeholder Engagement & Communication: Identify and engage all relevant stakeholders, including employees, management, clients, and third-party vendors. Develop and implement effective communication strategies to keep stakeholders informed of progress, changes, and impacts. Facilitate workshops, training sessions, and meetings to educate and prepare staff for the transition. Act as a central point of contact for transition-related inquiries and concerns. Manage resistance to change and build consensus among stakeholders. Risk Management & Mitigation: Proactively identify potential risks and challenges associated with the transition. Develop and implement risk mitigation strategies to minimize negative impacts. Develop contingency plans for unforeseen circumstances. Conduct post-transition reviews to evaluate success, identify lessons learned, and refine future transition processes. Process Improvement & Documentation: Analyze existing processes and workflows to identify areas for improvement during the transition. Document new processes, procedures, and policies to ensure clarity and consistency. Ensure all project documentation is complete, accurate, and archived appropriately. Contribute to the continuous improvement of the organizations transition framework and methodologies. Required Skills and Qualifications: Bachelors degree in Business Administration, Project Management, IT, or a related field. Masters degree or relevant certifications (e.g., PMP, PRINCE2, Change Management) are a plus. 10+ years of proven experience in managing complex organizational transitions, change initiatives, or large-scale projects. Strong understanding of project management principles and methodologies. Excellent leadership, communication (written and verbal), and interpersonal skills. Demonstrated ability to influence and collaborate effectively with stakeholders at all levels of an organization. Analytical mindset with strong problem-solving abilities and attention to detail. Ability to manage multiple priorities, adapt to changing circumstances, and work effectively under pressure. Proficiency in project management software (e.g., Jira, Microsoft Project) and collaboration tools. Experience with risk management and contingency planning. Preferred Qualifications (Optional): Experience in a specific industry (e.g., BPO, IT Services, Finance, Healthcare). Knowledge of specific transition management frameworks (e.g., ITIL Service Transition). Experience with large-scale system implementations or mergers/acquisitions. Category: Project/Program Management Group

Job Title: OPSCS / Client Sales Sup Job Code: 9184 Country: IN City: Mumbai Skill Category: Operations Description: Job Description for Operations Sales Support Analyst Nomura Overview: Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com . Nomura Services, India supports the group s global businesses. With worldclass capabilities in trading support, research, information technology, financial control, operations, risk management and legal support, the firm plays a key role in facilitating the group s global operations. At Nomura, creating an inclusive workplace is a priority. Our approach to inclusion encompasses a variety of initiatives, including sensitization campaigns, implementing conducive policies & programs, providing infrastructure support and engaging in community events. Over time, we have made meaningful progress in these areas, and this commitment has been wellrecognized across the industry. We are proud recipients of the prestigious Top 10 Employers award by the India Workplace Equality Index (IWEI), IWEI Gold Employer of Choice awards, India CSR Leadership Award 2024 for Holistic Village Development Program and the YUVA Unstoppable Changemaker Awards. Divisional Overview: The Operations division provides the support and control infrastructure that enables the Firm to develop and deliver financial products throughout the world. Working with the Sales, Trading and Information Technology Divisions, Operations professionals are responsible for the management and execution of transactions in a manner which maximizes profitability and minimizes risk. Our division is responsible for the management and execution of millions of securities transactions on a daily basis. Our responsibilities include trade processing, confirmation, settlement, fails management, margin, asset servicing, risk management and various client services. In partnership with sales, trading, prime services, information technology and other teams from across the bank, we apply a continual focus on improving productivity and efficiency, while seeking new and innovative ways to support our clients changing needs. Business Overview: The Fixed Income Middle Office team based in Powai is continuously and actively engaged in supporting Nomuras Fixed income businesses spread across EMEA, Americas, Asia and Continental regions. Fixed Income Operations supports a varied range of Fixed Income products & franchisees offered by Nomura to its clients. The Fixed Income MO plays a pivotal role between Clients and Front Offices on one side and Nomuras in house teams & divisions ranging from Information Technology, Core Operations, Client Service Representatives, Transition Management Group, Data Management and Operations Control on the other. Position Specifications: Corporate Title Analyst Functional Title Analyst Experience 13 years Qualification Graduate/ MBA Role & Responsibilities: Sales Support as a process is to provide better service to clients. Hence it requires lots of interaction with clients, Sales Persons, Traders, Desk Assistants and other various team involved in downstream Processing. Effectively manage all risks and exposures associated with the various trading activities across the books for Sales Clients and ensure all exceptions have been closed out in a timely manner; Manage Risk between Front End & Middle Office systems for all Equity Derivative products at trade level. REQUIRED SKILLS: This position requires liaising with respective regional Trader s, desk assistants, Sales Persons & other regional middle office teams and make sure Bank s external client s queries are resolved immediately and effectively. Always think from Client perspective and proactively provide better service to clients and cover the risk in the process The individual needs to work very closely with the desks and ensure all Bookings and checks are completed with 100% accuracy, within the timelines mentioned in SLA. Requires strong attention to details, should have very good understanding on Bonds / Repo / Cash Equity / FX products Should have the attitude to adapt to the new digital tools and should come out with more ideas. Exposure to digital technology and Fintech tools would be added advantage Qualification, Experience & Skills: Should be able to work independently and manage tight deadlines, should posse s excellent communication skills and familiarity with financial abbreviations and basic functioning of market. Should be Enthusiastic / High energy / should be able to suggest solutions Mandatory Skill Set : Graduate Finance/MBA Essential skills: Strong Analytical skills, Knowledge and understanding of Fixed Income products Strong MS Excel skills Ability to work on tight deadlines Good communication skills Ability to multitask and work to tight deadlines Exceptional Attention to detail strong MS Office(Word/Excel/PowerPoint) Skills Trade Life Cycle Desired Skill Set : Proactive in raising issues and resolving exceptions Eye for detail and ability to analyse Team player & Team Leader Relations management internal & external counter parts Nomura Leadership Behaviours: Leadership Behaviours Description Element Exploring Insights & Vision Comprehensively analyse the nature of the problems we face and set our focus toward the future vision Gather Intelligence Create a vision Identify an issue Making Strategic Decisions Analyse options and feasibility to resolve issues, in making judgments and recommendations Identify countermeasures Assess feasibility Make a judgment Inspiring Entrepreneurship in People Promotes the vision and goals to others in such a way that inspires commitment and independent contributions Influence Inspire Commit Elevating Organizational Capacity Maximize organizational productivity through leadership development and engagement Have an Ownership in Own Development Support other s growth Encourage organizational growth Inclusion Respect diverse perspectives and promote psychological safety and the creation of a risk culture Foster psychological safety Encourage the active participation of all talent Foster a risk culture We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age. *Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in field. Uses best practices and knowledge of business to improve products or services. Solves complex problems and takes a new perspective on existing procedures. Self-starter, requiring minimal guidance. Acts as a resource for colleagues with less experience. Functional Knowledge Requires conceptual expertise of theories, practices, and procedures. Business Expertise Has knowledge of best practices and team integration. Aware of the competition and what differentiates them. Impact Impacts a range of customer, operational, project or service activities. Works within broad guidelines and policies. Leadership Acts as a resource for colleagues with less experience. Guides small projects with manageable risks and resource requirements. Problem Solving Solves complex problems. Takes a new perspective on existing solutions. Exercises judgment based on the review of multiple information sources. Interpersonal Skills Ability to articulate difficult or sensitive information. Works to build consensus within a team. Responsibility Statements Supports process improvement initiatives using measurements, accountability, analysis, and consideration of process alternatives to arrive at best practices. Interacts effectively with stakeholders at all levels to drive change within the organization. Serves as an internal consultant for process improvement, change management, performance monitoring, and advanced statistical analysis. Serves as a process facilitator by working closely with teams and leading optimizing workflows. Utilizes transformation practices, tools, and techniques to support continuous improvement across the business. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Job TitleBusiness Solution Architect - Finance, Accounting, and Procurement The Business Solution Architect will lead the development and implementation of comprehensive business solutions within the Finance, Accounting, and Procurement (FAP) domains. This role requires expertise in these areas and the ability to align location strategy, technology solutions, and staffing models with business goals to drive client satisfaction, growth, and profitability. Responsibilities: Strategic Solution Design: Develop tailored business solutions that address the complex needs of clients in the Finance, Accounting, and Procurement sectors, including areas such as accounts payable/receivable, procurement, month-end close, and accounting. Sales and Client Engagement: Collaborate with sales teams to support business development efforts, including sales pursuits, RFP responses, and support developing client presentations focused on FAP solutions. Profit & Loss Modeling: Lead the creation of client and solution-level profit and loss (P&L) models to guide pricing decisions and ensure financial viability and market competitiveness within the FAP service line. Technology Partnership: Develop an understanding of vendors and technology partners that contribute to the overall solution architecture within the FAP landscape, including automation solutions (e.g., Robotic Process Automation, CWAS, etc.), procurement platforms, Procure to Pay and Order-to-Cash suites (e.g., Tradeshift, Emagia), and financial analytics tools. Cross-Functional Collaboration: Work closely with internal teams, including Sales, Finance, Product Management, Operations, and IT, to ensure seamless solution definition and modeling for FAP services. Specialized depth and breadth of expertise in FAP processes and technologies. Interprets internal and external business issues within the FAP domain and recommends best practices. Solves complex problems related to FAP, taking a broad perspective to identify innovative solutions. Works independently , with guidance in only the most complex situations. May lead functional teams or projects related to FAP solution implementation. Support client demos and partnership collaborations showcasing FAP solutions. Requirements: Bachelor's degree in Finance, Accounting, Business Administration, Information Technology, or a related field, or equivalent experience. 10+ years of experience in solution architecture, financial analysis, accounting, or procurement within the FAP sectors. Solid understanding of financial processes and/or procurement processes and associated technologies (e.g., ERP systems and financial tools). Strong analytical, problem-solving, and financial modeling skills, with experience in developing and managing complex business solutions in the FAP area. Proven track record in leading cross-functional teams and driving strategic initiatives. Excellent verbal and written communication skills, with the ability to engage with executives and stakeholders across multiple functional roles. Preferred Qualifications: MBA or advanced degree in Finance, Accounting, or a related field. Relevant certifications in financial analysis (e.g., CFA, CPA), procurement (e.g., CPIM, CPSM), solution architecture, or project management (e.g., PMP). Prior experience in Consulting, ERP Implementation, or Finance Operations. Proficiency in software tools and platforms used in financial analysis, accounting, and procurement (e.g., advanced Excel, financial modeling software, procurement platforms). Experience in client-facing roles with a focus on pre-sales within the FAP sector. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drive profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead the team in implementing innovative solutions.- Ensure project milestones are met within the defined timelines. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI S/4HANA Accounting.- Strong understanding of financial processes and accounting principles.- Experience in managing large-scale technology projects.- Ability to analyze and interpret financial data effectively.- Knowledge of SAP implementation methodologies. Additional Information:- The candidate should have a minimum of 5 years of experience in SAP FI S/4HANA Accounting.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Accenture Life Insurance Platform (ALIP) Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large and complex technology projects. Your typical day involves collaborating with various stakeholders to ensure project scope and risk are effectively managed. You will drive profitability by overseeing service quality and cost, while also supporting sales through innovative solutions and excellence in delivery. Your role is pivotal in ensuring that projects are completed on time and meet the expectations of all involved parties, fostering a culture of collaboration and continuous improvement. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate communication between stakeholders to ensure alignment on project goals.- Mentor junior professionals to enhance their skills and knowledge in project delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Accenture Life Insurance Platform (ALIP).- Strong understanding of project management methodologies and frameworks.- Experience in risk management and mitigation strategies.- Ability to analyze complex project requirements and develop effective solutions.- Excellent communication and interpersonal skills to engage with diverse teams. Additional Information:- The candidate should have minimum 12 years of experience in Accenture Life Insurance Platform (ALIP).- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Tech Delivery & Op Excellence Lead Project Role Description : Use operational excellence methods, processes and tools to ensure successful delivery of technology projects. Drive continuous improvement and partner with project and sales teams as the technology delivery subject matter expert. Must have skills : Governance Risk Compliance (GRC) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will manage the delivery of large, complex projects using appropriate frameworks, collaborate with sponsors to manage scope and risk, drive profitability and continued success, measure and communicate progress to leadership, and support sales through innovative solutions and delivery excellence.Key Responsibilities:Delivery Assurance specialists work with the service delivery organization and other compliance related functions to help1:Perform and supervise audits/reviews to assess risks in IO service environment2:Manage risk in service delivery to an acceptable level2:Increase the level of awareness of and compliance with policy/process related matters3:Support successful completion of various external compliance certification programs/internal compliance assessments4:Introduce continual improvement including lessons learned from matters requiring intervention.5:This successful candidate for this role will be a member of a dedicated team operating a Controls and Compliance function, which will perform audit style reviews of IO Services outsourcing engagements covering compliance matters and operational service management and service delivery good practice. Technical Experience:1:Minimum six to seven years experience in Auditing principles and practices2:Minimum six to seven years experience in Infrastructure Services3:Contract Management / Service Reporting4:Risk management or assessment5:Stakeholder management6:Good to have Certifications-CISA/ISO-27001 Lead Auditor/ITIL certification/PPSM and awareness of ISO 20000/CRISC/CISSP/CISM/CIPM/CIPT/CIPP/SOC1/SOC2 awareness, BCM ISO 223001 Professional Attributes:1:Good communication2:Teamwork3:Problem Solving Capabilities4:Work Planning and Management 5:Quick Learner6:Eager to take on responsible task7:Dedicated and Focused Educational Qualification:1:MBA-Information Security/ IT2:BE/B-Tech with CS/IT/related domain3:BSc- IT Additional Information:(i.e., travel, overtime %):1:Occasional within country travel 2:Flexibility in working hours Qualification 15 years full time education

Assist in planning and executing transition activities for new client sites or service expansions.Liaise with cross-functional teams (HR, Procurement, Finance, Operations, IT) to align transition deliverables.Support mobilization efforts Required Candidate profile Strong coordination and organizational skills Excellent verbal and written communication High proficiency in MS Office tools (especially Excel, PowerPoint, and Word)

Skills: to work end to end transition and process transformation cross workstreams. Collaborate with stakeholders. Identify performance metrics for processes. Sound knowledge Microsoft Office tools, not limited to Excel, Word, PowerPoint.

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of Consultant- Global Customer Care . If youre eager to be part of a dynamic environment that fosters growth and collaboration, look no further. This role is a detailed blend of Process Excellence, PMO, and Transition Leadership , focusing on driving operational efficiency, customer-centric transformation, and successful project execution. One who has a proven background in Lean, Six Sigma, Gemba, and Kaizen methodologies , along with expertise in Project Management (PMP), Value Stream Mapping, and Transition Management . Lets craft the future together! What will you be doing? Process Excellence and Continuous Improvement - Drive Lean, Six Sigma, and Kaizen initiatives to enhance operational efficiency. Lead Value Stream Mapping exercises to identify process inefficiencies and drive optimization. Cultivate a culture of continuous improvement within the team. Identify and standardize standard methodologies across regions, supporting European, APAC and Americas markets . Transition Leadership: Lead end-to-end transitions for new projects and process migrations , ensuring seamless execution. Act as the voice to leadership , providing insights and updates on transition progress, risks, and mitigation strategies. Align with global teams to ensure smooth knowledge transfer and process stabilization. Project Management & Strategic Initiatives: Use PMP methodologies to plan, implement, and supervise projects, ensuring timely delivery and alignment to objectives. Support critical Customer Experience (NPS & CSAT) projects , driving actionable insights and improvements. Collaborate and handle external vendors, ensuring quality service delivery and accountability . Partner and Vendor Management: Build strong relationships with internal partners and external vendors to align on expectations and work youre doing. Influence and engage senior collaborators by providing data-driven recommendations and solutions . Operational Excellence & Governance: Facilitate Governance (MBR s, QBR s) and monitor key performance indicators (KPIs) to suggest and drive improvements in service levels and operational metrics. Ensure compliance with Global customer care and supply chain standards. What will you need to be successful? Education: Bachelors Degree or equivalent experience in Business Administration, Supply Chain or related field in Manufacturing/Service industry. Experience: Minimum 5 to 10 years of relevant experience in Process excellence, PMO, transformation and Transition. Strong expertise in , Lean, Six Sigma, Gemba, and Kaizen methodologies . Validated experience in PMO/ Project management (PMP preferred) , driving initiatives from concept to execution. Ability to L ead Transitions , ensuring detailed process migration and stabilization. Expertise in Value Stream Mapping to drive operational improvements. Lead multiple customers and influence decision-making at leadership levels. Strong analytical approach with an eye for detail and a passion for driving data-backed improvements. Self-starter with the ability to work independently and demand accountability from vendors. Experience in working across global teams and diverse time zones . Superb communication, collaboration, and relationship building and collaborator engagement skills. Working from Office for all 5 days (Monday to Friday)- Kharadi, Pune. Shift Timings - US shift (5:30 PM to 2:30 AM IST). Flexibility to work in any shift as required .