IT Service Management Representative

 Project Role :IT Service Management Representative
Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills :Infrastructure Service Management
Good to have skills :NAMinimum
5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves overseeing the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to guarantee that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor service performance metrics and implement improvements as necessary. Professional & Technical
Skills:

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Must To Have Skills:

Proficiency in Infrastructure Service Management.- Strong understanding of ITIL framework and best practices.- Experience with incident management and problem resolution processes.- Familiarity with service level agreements and performance metrics.- Ability to utilize monitoring tools for system performance analysis.
Additional Information:- The candidate should have minimum 5 years of experience in Infrastructure Service Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education