Transfer Agency Professional

Transfer Agency Department Role Overview

The Transfer Agency (TA) Department provides comprehensive Fund Administration services to a wide range of fund management companies, encompassing shareholder servicing functions such as transaction processing, reporting, AML compliance, registration, and payments.

The team oversees client and investor documentation, transaction execution and quality control, and the maintenance of client registers based on investor instructions. This role involves performing Business-as-Usual (BAU) activities to consistently meet or exceed client service level agreements and comply with regulatory standards. Candidates should be flexible and open to working in a 24x7 environment.

Key Responsibilities:

• Process financial and non-financial transactions using internal systems, aligned with regulatory and client requirements
• Identify and resolve issues within defined procedures
• Archive investor and client documentation to ensure a complete audit trail
• Support business initiatives and ad-hoc requirements
• Work independently while being an effective team collaborator
• Identify process gaps and assist in resolution/troubleshooting
• Guide and train team members as needed
• Handle complex queries with clarity and efficiency
• Maintain strong domain knowledge, with a solid grasp of TA business
• Prepare and review SOPs and process flow charts
• Implement and monitor process controls
• Recommend ideas for process enhancements
• Ensure compliance with audit and regulatory obligations
• Prioritize tasks effectively using time management skills

Qualifications & Experience:

• Bachelors degree in Commerce preferred
• 110 years of relevant experience
• Prior experience in Transfer Agency processing is essential

Skills Required:

• Strong analytical, verbal reasoning, and numerical skills
• Attention to detail and ability to manage multiple tasks under pressure
• Proficiency in Microsoft Word and Excel
• Excellent written and verbal communication skills
• Clear documentation and messaging capabilities
• High level of integrity, ethics, and adaptability
• Proven problem-solving and interpersonal skills
• Ability to motivate self and others, meet performance standards, and deliver results
• Creative, logical thinker with a solution-oriented approach
• Understanding of effective risk management and its practical application
• Well-developed planning and organizational abilities
• Willingness to work flexible hours as required by business needs
• In-depth understanding of TA operations and its implications for related functions