Training Specialist

• esign and implement core training programs for new hires and existing employees across BPO functions.
• Conduct training needs analysis in collaboration with operations and quality teams.
• Facilitate classroom and virtual training sessions on communication, process knowledge, customer service, and compliance.
• Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.
• Maintain training documentation, reports, and dashboards for internal stakeholders.
• Coach and mentor trainers and team leads to ensure consistent delivery and improvement.
• Collaborate with HR and operations for onboarding and continuous learning initiatives.
• Stay updated with industry trends and incorporate best practices into training modules.

Qualifications & Skills:

• Bachelor’s degree in any discipline (preferably in HR, Education, or Business).
• 4–6 years of experience in BPO training, with at least 1–2 years in a supervisory or managerial role.
• Strong knowledge of adult learning principles and instructional design.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in MS Office and Learning Management Systems (LMS).
• Ability to manage multiple training projects and meet deadlines.

Preferred Attributes:

• Certification in training or facilitation (e.g., Train the Trainer, Instructional Design).
• Experience in handling international BPO processes.
• Exposure to digital learning tools and e-learning content development.