Training & Quality Analyst

1 - 5 years

2 - 6 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Training:

  • Conduct process training for new hires
  • Provide regular training sessions for existing employees based on performance feedback
  • Develop and improve training materials and methods

Quality Assurance:

  • Conduct regular QA assessments for associates
  • Monitor call quality and provide constructive feedback
  • Maintain QA reports and documentation
  • Ensure compliance with company standards and processes

Preferred candidate profile

Previous experience in Learning and Development, training, and quality assurance, preferably in a BPO or call center environment

  • Proficient English communication skills
  • Basic computer proficiency
  • Ability to work independently and as part of a team
  • Strong organizational and interpersonal skills

Key Skills

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