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Jobs in Hyderabad
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Leads Ally
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HR and Training Coordinator

HR and Training Coordinator

1 - 3 years

|

3 - 6 Lacs

Posted:3 hours ago| Platform:

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Skills Required

Training delivery Quality assurance HR management Employee engagement Recruitment Spoken English Lead Generation Communication skills International Calling International BPO International Voice Process Outbound Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

HR Functions:

Manage recruitment using different recruitment portals through telephonic screening and interviews
Organize employee engagement activities including Fun Fridays and birthday celebrations
Schedule and coordinate team meetings and events
Handle employee onboarding and orientation
Maintain employee records and administrative tasks

Training:

Conduct process training for new hires
Provide regular training sessions for existing employees based on performance feedback
Develop and improve training materials and methods

Quality Assurance:

Conduct regular QA assessments for associates
Monitor call quality and provide constructive feedback
Maintain QA reports and documentation
Ensure compliance with company standards and processes

Preferred candidate profile

Previous experience in HR, training, and quality assurance, preferably in a BPO or call center environment
Proficient English communication skills
Basic computer proficiency and familiarity with recruitment platforms
Ability to work independently and as part of a team
Strong organizational and interpersonal skills

More Jobs at Leads Ally

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