Roles and Responsibilities The day to day tasks include:- Handling customer queries, ensuring customer satisfaction, maintaining accurate records of customer interactions. Ability to generate Leads and provide comprehensive information about the product and services (APAC, EMEA regions ) Probing and understanding customer needs, ensuring high level of satisfaction. Proven client support experience on calls (Cold/Warm Calls) Skill Set Demonstrate robust communication skills to provide clear and concise information. Ability to multitask, prioritize and manage time efficiently. Proven interpersonal skills and ability to build rapport with the prospects. Must possess Can-Do, Go the extra mile, Win-Win and positive attitudes. Critical thinking and problem solving skills. Ability to work closely with teammates to achieve collective goals and maintain positive work culture. Compliance Adherence to Code of Conduct Policies set by the company to ensure compliance and consistency in service delivery. Salary Per month 20k-50k depending upon performance and past experience
Role & responsibilities HR Functions: Manage recruitment using different recruitment portals through telephonic screening and interviews Organize employee engagement activities including Fun Fridays and birthday celebrations Schedule and coordinate team meetings and events Handle employee onboarding and orientation Maintain employee records and administrative tasks Training: Conduct process training for new hires Provide regular training sessions for existing employees based on performance feedback Develop and improve training materials and methods Quality Assurance: Conduct regular QA assessments for associates Monitor call quality and provide constructive feedback Maintain QA reports and documentation Ensure compliance with company standards and processes Preferred candidate profile Previous experience in HR, training, and quality assurance, preferably in a BPO or call center environment Proficient English communication skills Basic computer proficiency and familiarity with recruitment platforms Ability to work independently and as part of a team Strong organizational and interpersonal skills
Role & responsibilities Training: Conduct process training for new hires Provide regular training sessions for existing employees based on performance feedback Develop and improve training materials and methods Quality Assurance: Conduct regular QA assessments for associates Monitor call quality and provide constructive feedback Maintain QA reports and documentation Ensure compliance with company standards and processes Preferred candidate profile Previous experience in Learning and Development, training, and quality assurance, preferably in a BPO or call center environment Proficient English communication skills Basic computer proficiency Ability to work independently and as part of a team Strong organizational and interpersonal skills Key Skills : Training delivery, Quality assurance, Employee engagement, Spoken English, Communication skills, Lead Generation, International Calling, International BPO, International Voice Process, Outbound Calling
Job Description: We are seeking a dynamic and results-driven Business Development Executive to join our growing team. In this role, you will be responsible for identifying and generating qualified leads, building relationships with potential clients, and contributing to our company's growth objectives through proactive outreach and strategic prospecting. The ideal candidate should have prior experience in outbound sales, lead generation, or a related sales role, along with strong communication and interpersonal skills. Key Responsibilities: ● Conduct outbound calls to international clients to generate leads and qualify prospects. ● Use effective communication techniques to engage potential leads ● Track and document all prospect interactions in our CRM system. ● Build and maintain a healthy pipeline of prospects consistently. ● Collaborate with the data research team to ensure lead quality and follow-up. ● Customer-centric mindset & attention to detail Skills and Requirements: ● 1-3 years of Experience in international calling for APAC and EMEA markets. ● An enthusiastic go getter with a knack for handling conversations. ● Excellent communication and persuasion skills, especially for international (US/UK) customer engagements. ● Hands on experience using ZoomInfo, Apollo, Brevo, email platforms and similar lead generation tools. ● A team player who thrives in a collaborative environment. Job Type: Permanent Pay: ₹18,000.30 - ₹40,771.07 per month Benefits: Leave encashment Work Location: In person