Training Manager

We are looking for a skilled and experienced Product and Behavioural Trainer to become a part of our team. Your main duty will be to deliver comprehensive training on our products and behavioural skills to store employees, ensuring they acquire the essential knowledge and customer interaction abilities to provide exceptional service and boost sales. Product Training: You will be responsible for conducting detailed training sessions on the features, benefits, and usage of our products to ensure that employees have a strong understanding of the product range. You will develop and update training materials, including presentations, manuals, and quizzes, to ensure that product knowledge remains relevant and effective. Assisting in creating in-store product demos and ensuring that product displays adhere to training guidelines will also be part of your role. Behavioural Training: You will conduct behavioural training sessions aimed at improving customer service, communication, and interpersonal skills among store employees. You will provide strategies for handling customer inquiries, managing difficult situations, and upselling in a respectful and efficient manner. Your role will also involve fostering a positive work environment by promoting values such as teamwork, professionalism, and accountability. Assessments & Feedback: Monitoring and evaluating employee performance during training, as well as offering constructive feedback and suggestions for improvement, will be key aspects of your role. You will be responsible for developing and implementing evaluation tools to gauge the effectiveness of training programs. Continuous Improvement: Staying informed about industry trends and product knowledge to keep training materials up to date will be essential. You will actively seek feedback from store managers and employees to continuously enhance training methods and materials. Collaboration: Working closely with the HR and Operations teams to ensure that training programs align with company objectives will be part of your responsibilities. Collaborating with store managers to address specific training needs and customize sessions to meet store-specific requirements will also be required. Reporting: Maintaining accurate records of training sessions, attendance, and progress will be essential. Providing regular reports on training outcomes and recommending further development plans as necessary will also fall under your purview. This is a Full-time position. Application Question(s): - What is your current CTC - What is your expected CTC - What is your notice period How soon can you start the job Experience: - Training: 2 years (Preferred) Work Location: In person,