Posted:16 hours ago|
Platform:
Work from Office
Full Time
1. Lead the training team of PolicyBazaar Sales/Service team by ensuring all the trainers achieve the KPIs set by the organization
2. Plan and coordinate all onsite and virtual training activities of the Ops staff (frontline to middle-
management) to include resource, calendar and venue coordination, facilitator preparation,material preparation and/or other logistics related items. Ensures training records are maintained
3. Design and deliver training - both face to face and virtual training within time and budget
constraints. Working with stakeholders and subject matter experts (SME's) to make the training
more relevant to the business objective
4. Monitors and evaluates training programs effectiveness, success, and outcome periodically
5. Plan, conduct and oversee Ops metric focused on-the-job coaching and scheduled training to
improve the performance of Operations Team.
6. Manage and oversee the learning management system (LMS) learning experience; analyze
learner performance and engagement. Work with team to enact any needed improvements or
changes needed
7. Communicates with key stakeholders to obtain knowledge and understanding of business needs
and operations.
8. Interactions with Internal and External Stakeholders
9. This role will interact with both internal and external groups. Responsibilities are multi-faceted, working with Ops Functional and Business Heads, Content Team, Tech & Data Teams
Policybazaar
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