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Training Manager, Learning & Development

Training Manager, Learning & Development

Amazon

4 - 7 years

5 - 9 Lacs

hyderabad

Posted:2 hours ago| Platform:

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Skills Required

administration employee development networking audit compliance instructional design scheduling customer service training and development operations content development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Listening to associates and be supportive to managers. Answering requests and always gets back to people. Lead by example, doing what we say and act how we say Must be approachable, talking to employees to know how can L&D better, and contribute towards employees job. Must exhibit the best behavior while at work. Always be up to date with the latest techniques, tools, and processes. Be right, honest, and be willing to accept mistakes. Be willing to push their limits and accept more responsibilities. Job Role and Responsibilities Employee Development Help and assist the Learning Manager to foster the development and growth of Amazon.com employees. Help and assist the LM to create and implement training plans for managers, trainers and others. Creates/updates accurate and useful information on-the-job tasks, SOPs and training aids/visuals/OPLs. Identify any production and scheduling conflicts, and report swiftly to LM. Responsible for managing the learning department so that new and existing SC associates, specialists, and managers are optimally trained and developed. Identify potential ambassadors/trainers and groom them to take various Sort Center process training. Leadership Lead team of associates, ambassadors and Trainers. Develop and manage cross functional team to meet the operational needs. Track metrics of associates, ambassadors and trainers and report any gaps to LM. Working with Stakeholder and site operation team as enablers to attain site performance goals Administrative Update, track and record training, including progress and skill sets. Help and assist to create and manage training content and documentation. Understand and implement methods for gathering and tracking training metrics. Track and communicate assignments and progress. Conduct training and compliance audits on associates. Physical Demands Willing to regularly stand and/or walk during Shifts. Willing to Lift, bend, reach above the head, kneel, crouch, and/or stretch during shifts. Push and pull product which are heavy in nature. Engage in full manual dexterity in both hands and wrists. Work Environment Should be able to Work with and/or around moving mechanical parts. Noise level varies and can be loud. Willing to work all shifts including Night Shift, weekends and during festivals holidays may be required. Willing to work on overtime as and when required. Able to read, write and take direction/instructions Able to frequently push, pull, squat, bend, and reach. Preferred Skills and Qualification The ideal candidate is comfortable talking in front of a group as well as one-on-one with an individual. Is able to give and receive feedback effectively. Possess the ability to drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention). Has experience using computers to develop materials, presentations and communicate through email. Demonstrated positive work attitude and leadership skills. Commitment to a culture of safety. Advance knowledge of computers, networking, internet knowledge and Microsoft Office (Outlook, Word, and Excel) as per job requirement. Excellent written and oral communication, with good email etiquette. Should be Graduate with 3/4 years of experience in Facilitation, Content Development, Instructional Design, and executing end to end training process. Certification in Training and Development. (Preferred) Experience of learning team of trainers will be an added advantage.

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Training Manager, Learning & Development