Job Description A Healthcare Training Leader plays a crucial role in overseeing the development, implementation, and optimization of training programs for employees To ensure that the workforce is well-trained to handle the specific needs of healthcare clients, including Clinical, Provider Appeals, coding, customer support, claims processing, and more. Key Responsibilities: Training Program Development & Delivery : Develop comprehensive training programs for new hires and existing employees, focusing on healthcare industry knowledge (e.g., medical terminology, HIPAA compliance, healthcare regulations). Ensure that training programs align with client expectations, as well as industry standards and legal requirements. Client-Specific Training : Collaborate with clients to understand their specific needs and design customized training programs to meet those requirements. Ensure that employees are familiar with the client’s systems, processes, and workflows. Compliance & Regulatory Adherence : Ensure that all training programs comply with healthcare regulations such as HIPAA (Health Insurance Portability and Accountability Act), GDPR (General Data Protection Regulation), and other relevant healthcare laws. Implement training around data security and privacy protocols to protect sensitive patient information. Performance Monitoring & Feedback : Evaluate the effectiveness of training programs through assessments, quizzes, and feedback from trainees. Use performance metrics to assess knowledge retention and apply improvements as needed. Team Management : Lead and mentor a team of trainers, providing support and guidance to improve training delivery across Geos. Foster a continuous learning environment within the training department, ensuring trainers are up-to-date with the latest healthcare industry trends and technologies. Cross-Department Collaboration : Work closely with quality assurance teams, operations, and other departments to ensure that training is aligned with business goals and client satisfaction targets. Collaborate with subject matter experts to update training materials and incorporate new healthcare practices or technologies. Technology Utilization : Leverage learning management systems (LMS), e-learning tools, and virtual training platforms to enhance the learning experience. Educational and Professional Requirements: Education : A bachelor’s degree in healthcare management, business, or a related field is typically required. Additional certifications in training or instructional design are a plus. Experience : Extensive experience in the healthcare BPO industry, particularly in training, quality assurance, or operations. Certifications : Certifications like Certified Professional in Healthcare Quality (CPHQ) or a similar qualification may be helpful. Healthcare Academy (e-tools currently widespread in industry ) Purpose : Healthcare Academy helps train employees efficiently by providing courses, certifications, and assessments. Examples : Moodle TalentLMS Blackboard Simulations and Virtual Labs Purpose : Healthcare-specific simulations replicate real-world scenarios such as patient interactions, medical coding, or health insurance processing to give BPO employees hands-on experience. Examples : VSim for Nursing HealthStream E-learning Modules and Webinars Purpose : These are online resources designed to teach specific topics relevant to healthcare BPO employees, such as compliance, medical terminology, billing and coding, or customer service in healthcare. Examples : MedLearn Media (for coding and billing) Coursera , Udemy (for healthcare-specific courses) Artificial Intelligence (AI) and Machine Learning (ML) Tools Purpose : These tools assist in automating routine tasks and improving the accuracy of tasks like medical coding, billing, or claims processing in healthcare BPOs. Examples : TruCode (for coding automation) Cerner (healthcare data management) Optum (AI-driven healthcare solutions) Gamification Tools Purpose : These tools engage healthcare BPO employees by turning training tasks into interactive games. This can help reinforce knowledge on medical billing, coding, HIPAA compliance, etc. Examples : Kahoot! Quizlet Show more Show less