148 Blackboard Jobs

Company Description Founded in 2019 under the parent company 'Blackboard Education & Research Foundation', College Vidya is India's top online education advisory platform. Providing all-around support for aspiring students and working professionals, College Vidya helps individuals access UGC-recognized online universities and Ed-Techs for various courses. Our team of 550+ employees has assisted over 200,000 students in finding their best-fit online universities through personalized guidance. Featured on 'JioHotstar's' 'Brands of Tomorrow', we take pride in making education accessible and providing unique financial initiatives like 'CV Subsidy'. Role Description Responsibilities - Write clear, engaging, and persuasive copy for various platforms including websites, social media, email campaigns, advertisements, and print materials. Ensure all content aligns with the brand voice, style, and tone. Conduct thorough research to understand the target audience, industry trends, and competitor activities. Work closely with the marketing, design, and product teams to develop content strategies and creative concepts. Edit and proofread copy to ensure it is error-free, compelling, and aligned with project goals. Campaign Support: Assist in developing and executing marketing campaigns, ensuring cohesive messaging across all channels. Feedback Integration: Incorporate feedback from stakeholders and revise copy as needed. Skills: - Excellent writing, editing, and proofreading skills. Ability to write in various tones and styles for diverse audiences. Creative thinking and problem-solving abilities. Strong research skills and attention to detail. Ability to work independently and collaboratively in a fast-paced environment.

Company Size Mid-Sized Experience Required 5 - 9 years Working Days 5 days/week Office Location Lohegaon, Pune Role & Responsibilities We are looking for a highly skilled and experienced Database Management Systems (DBMS) SDE 2 + Associate Instructor to join our team. This role is a perfect blend of technical leadership and mentoring. You’ll be contributing to cutting-edge web development projects while guiding and inspiring the next generation of software engineers. If you’re passionate about coding, solving complex problems, and helping others grow, this role is for you! Curriculum Development Design and develop DBMS course content, lesson plans, and practical assignments. Stay updated with the latest trends in database technologies and incorporate them into the curriculum. Teaching And Training Deliver lectures and hands-on sessions on database concepts such as relational models, SQL, NoSQL, normalization, and database design. Provide real-world use cases and examples to enhance student understanding. Teach advanced topics like query optimization, database security, data warehousing, and cloud databases. Assessment And Feedback Develop and administer tests, quizzes, and projects to assess student progress. Provide constructive feedback and mentorship to help students excel. Student Engagement Foster an engaging and collaborative classroom environment. Assist students in troubleshooting database issues or practical exercises. Guide students on career opportunities in database management and related fields. Industry Relevance Share insights on industry practices and tools like MySQL, PostgreSQL, MongoDB, Oracle, etc. Organize workshops, hackathons, or webinars for hands-on learning experiences. Collaboration Work with other instructors and departments to integrate database concepts into multidisciplinary projects. Adapt teaching methodologies to suit diverse learning styles. Ideal Candidate Education/Experience Bachelor's or Master's degree in Computer Science, Information Technology, or related fields. Expertise in Data Engineering. 5+years of experience in related Industry . Certifications in database technologies (e.g., Oracle DBA, Microsoft SQL Server, AWS Certified Database Specialist) are a plus. Technical Skills Proficiency in relational databases (MySQL, PostgreSQL, Oracle) and NoSQL systems (MongoDB, Cassandra). Strong command of SQL, PL/SQL, or T-SQL. Familiarity with database design, normalization, indexing, and performance tuning. Knowledge of cloud database platforms like AWS RDS, Azure SQL, or Google Cloud Spanner. Teaching Experience Prior experience as a DBMS instructor, trainer, or tutor is preferred. Strong presentation and communication skills to explain complex concepts clearly. Experience with e-learning tools and platforms (e.g., Moodle, Blackboard, or Zoom) is a bonus. Soft Skills Ability to motivate and inspire students to learn. Strong problem-solving and mentoring abilities. Enthusiasm for teaching and staying updated in the field of database management. Perks, Benefits and Work Culture Competitive salary packages aligned with industry standards. Access to state-of-the-art labs and classroom facilities. Contribution to cutting-edge academic work in collaboration with the Newton School of Technology and Rishihood University, Sonipat, and Ajeenkya DY Patil University Skills: database,sql,management,database management,concepts,cloud,oracle

Company Description Founded in 2019 under the parent company 'Blackboard Education & Research Foundation', College Vidya is awarded as "India's Top Online Education Advisory Platform". We provide comprehensive support for students and professionals seeking online education from UGC-recognized institutions offering UG, PG, Doctorate, Diploma, and Certificate courses. College Vidya allows users to compare over 100+ online universities based on multiple factors and offers personalized guidance via video and audio calls. Our team of over 550 employees has assisted over 200,000 students, making education accessible for all. Join us in our journey to revolutionize online education. Role Description This is a full-time on-site role located in Noida, for an Education Counsellor (Certification Courses). The Education Counsellor will provide guidance and support to students in choosing the right online certification courses. Daily tasks include one-on-one student counseling, assessing students' educational and career goals, communicating with students through calls and meetings, and ensuring they enroll in the courses best suited to their needs. Additionally, the counsellor will assist in career counseling, providing insights into job opportunities and internships that align with students' educational paths. Qualifications Educational Consulting and Student Counseling skills Excellent Communication and Career Counseling skills Knowledge and understanding of different Education systems, especially online education Strong interpersonal skills and ability to work effectively with a diverse student population Bachelor's degree in Education, Counseling, Psychology, or a related field Experience in the education sector or similar roles is a plus

Role & Responsibilities We are looking for a highly skilled and experienced Database Management Systems (DBMS) SDE 2 + Associate Instructor to join our team. This role is a perfect blend of technical leadership and mentoring. You’ll be contributing to cutting-edge web development projects while guiding and inspiring the next generation of software engineers. If you’re passionate about coding, solving complex problems, and helping others grow, this role is for you! Curriculum Development Design and develop DBMS course content, lesson plans, and practical assignments. Stay updated with the latest trends in database technologies and incorporate them into the curriculum. Teaching And Training Deliver lectures and hands-on sessions on database concepts such as relational models, SQL, NoSQL, normalization, and database design. Provide real-world use cases and examples to enhance student understanding. Teach advanced topics like query optimization, database security, data warehousing, and cloud databases. Assessment And Feedback Develop and administer tests, quizzes, and projects to assess student progress. Provide constructive feedback and mentorship to help students excel. Student Engagement Foster an engaging and collaborative classroom environment. Assist students in troubleshooting database issues or practical exercises. Guide students on career opportunities in database management and related fields. Industry Relevance Share insights on industry practices and tools like MySQL, PostgreSQL, MongoDB, Oracle, etc. Organize workshops, hackathons, or webinars for hands-on learning experiences. Collaboration Work with other instructors and departments to integrate database concepts into multidisciplinary projects. Adapt teaching methodologies to suit diverse learning styles. Ideal Candidate Education/Experience Bachelor's or Master's degree in Computer Science, Information Technology, or related fields. Expertise in Data Engineering. 5+years of experience in related Industry . Certifications in database technologies (e.g., Oracle DBA, Microsoft SQL Server, AWS Certified Database Specialist) are a plus. Technical Skills Proficiency in relational databases (MySQL, PostgreSQL, Oracle) and NoSQL systems (MongoDB, Cassandra). Strong command of SQL, PL/SQL, or T-SQL. Familiarity with database design, normalization, indexing, and performance tuning. Knowledge of cloud database platforms like AWS RDS, Azure SQL, or Google Cloud Spanner. Teaching Experience Prior experience as a DBMS instructor, trainer, or tutor is preferred. Strong presentation and communication skills to explain complex concepts clearly. Experience with e-learning tools and platforms (e.g., Moodle, Blackboard, or Zoom) is a bonus. Soft Skills Ability to motivate and inspire students to learn. Strong problem-solving and mentoring abilities. Enthusiasm for teaching and staying updated in the field of database management.

Company Size Mid-Sized Experience Required 5 - 9 years Working Days 5 days/week Office Location Lohegaon, Pune Role & Responsibilities We are looking for a highly skilled and experienced Database Management Systems (DBMS) SDE 2 + Associate Instructor to join our team. This role is a perfect blend of technical leadership and mentoring. You’ll be contributing to cutting-edge web development projects while guiding and inspiring the next generation of software engineers. If you’re passionate about coding, solving complex problems, and helping others grow, this role is for you! Curriculum Development Design and develop DBMS course content, lesson plans, and practical assignments. Stay updated with the latest trends in database technologies and incorporate them into the curriculum. Teaching And Training Deliver lectures and hands-on sessions on database concepts such as relational models, SQL, NoSQL, normalization, and database design. Provide real-world use cases and examples to enhance student understanding. Teach advanced topics like query optimization, database security, data warehousing, and cloud databases. Assessment And Feedback Develop and administer tests, quizzes, and projects to assess student progress. Provide constructive feedback and mentorship to help students excel. Student Engagement Foster an engaging and collaborative classroom environment. Assist students in troubleshooting database issues or practical exercises. Guide students on career opportunities in database management and related fields. Industry Relevance Share insights on industry practices and tools like MySQL, PostgreSQL, MongoDB, Oracle, etc. Organize workshops, hackathons, or webinars for hands-on learning experiences. Collaboration Work with other instructors and departments to integrate database concepts into multidisciplinary projects. Adapt teaching methodologies to suit diverse learning styles. Ideal Candidate Education/Experience Bachelor's or Master's degree in Computer Science, Information Technology, or related fields. Expertise in Data Engineering. 5+years of experience in related Industry . Certifications in database technologies (e.g., Oracle DBA, Microsoft SQL Server, AWS Certified Database Specialist) are a plus. Technical Skills Proficiency in relational databases (MySQL, PostgreSQL, Oracle) and NoSQL systems (MongoDB, Cassandra). Strong command of SQL, PL/SQL, or T-SQL. Familiarity with database design, normalization, indexing, and performance tuning. Knowledge of cloud database platforms like AWS RDS, Azure SQL, or Google Cloud Spanner. Teaching Experience Prior experience as a DBMS instructor, trainer, or tutor is preferred. Strong presentation and communication skills to explain complex concepts clearly. Experience with e-learning tools and platforms (e.g., Moodle, Blackboard, or Zoom) is a bonus. Soft Skills Ability to motivate and inspire students to learn. Strong problem-solving and mentoring abilities. Enthusiasm for teaching and staying updated in the field of database management. Perks, Benefits and Work Culture Competitive salary packages aligned with industry standards. Access to state-of-the-art labs and classroom facilities. Contribution to cutting-edge academic work in collaboration with the Newton School of Technology and Rishihood University, Sonipat, and Ajeenkya DY Patil University Skills: teaching,cloud,learning,oracle,database,sql

About Hero Vired: Would you like to be part of an exciting, innovative, and high-growth startup from one of the largest and most well-respected business houses in the country - the Hero Group? Hero Vired is a premium learning experience offering industry-relevant programs and world-class partnerships, to create the change-makers of tomorrow. At Hero Vired, we believe everyone is made of big things. With the experience, knowledge, and expertise of the Hero Group, Hero Vired is on a mission to change the way we learn. Hero Vired aims to give learners the knowledge, skills, and expertise through deeply engaged and holistic experiences, closely mapped with industry to empower them to transform their aspirations into reality. The focus will be on disrupting and reimagining university education & skilling for working professionals by offering high-impact online certification and degree programs. The illustrious and renowned US$5 billion diversified Hero Group is a conglomerate of Indian companies with primary interests and operations in automotive manufacturing, financing, renewable energy, electronics manufacturing, and education. The Hero Group (BML Munjal family) companies include Hero MotoCorp, Hero FinCorp, Hero Future Energies, Rockman Industries, Hero Electronix, Hero Mindmine, and the BML Munjal University. For detailed information, visit Hero Vired Role : Instructional Designer Location: South Delhi (Sultanpur) Job Type: Full Time (Work from Office) Experience: 2 to 5 years Function: Content Ability to join within 30 days or less . Role Overview: We are looking for a passionate and innovative Instructional Designer to join our EdTech team. In this role, you will be responsible for creating engaging, learner-centric digital experiences that combine pedagogy, technology, and creativity. You will collaborate with faculty, subject matter experts, and product teams to design curricula, online courses, and multimedia content that deliver measurable learning outcomes for diverse learners. Key Responsibilities: Design PowerPoint presentations for virtual sessions following brand guidelines. Use infographics and storytelling strategies for enhancement of live learning. Collaborate with performance marketing team to develop ad campaign scripts. Plan the organization of shoots and oversee the production and timely delivery of ad campaign deliverables. Experience with authoring tools (Articulate 360 – Rise and Storyline, Captivate, Camtasia, H5P) and LMS platforms (Moodle, Canvas, Blackboard, etc.). Design and develop curriculum, course modules, and interactive learning journeys tailored for online/hybrid delivery. Partner with faculty and SMEs to convert academic or industry knowledge into structured, learner-friendly content. Apply instructional design models (ADDIE, SAM, Bloom’s Taxonomy, Kirkpatrick) in an EdTech environment. Create engaging e-learning modules, video scripts, assessments, case studies, and project-based learning experiences. Integrate technology tools (LMS, authoring software, learning analytics) to enhance delivery and track learner progress. Ensure content is aligned with program outcomes, industry relevance, and learner career goals. Incorporate multimedia elements (animations, simulations, gamification, AR/VR) for higher engagement. Collaborate with product, tech, and marketing teams to ensure content usability, scalability, and learner adoption. Stay updated with global best practices in EdTech, instructional strategies, and emerging trends like AI in learning. Qualifications: Bachelor’s or Master’s in Instructional Design, Education Technology, Learning Sciences, English Language or related field. 2–5 years of experience designing digital/online courses in EdTech or higher education. Strong knowledge of pedagogy, adult learning principles, and competency-based education. Ability to simplify complex topics and build structured, modular learning paths. Excellent communication, collaboration, and project management skills. Preferred Skills: Experience in higher education programs, certification programs, or MOOCs. Understanding of learner analytics and adaptive learning pathways. Exposure to AI-driven learning tools, gamification, and immersive technologies (AR/VR). Ability to create assessments aligned with program outcomes and industry skill requirements. Familiarity with global EdTech trends and learner engagement strategies. What We Offer: Opportunity to shape impactful learning experiences for thousands of learners. A dynamic EdTech environment combining innovation, pedagogy, and technology. Exposure to cutting-edge learning tools and collaboration with top faculty and industry leaders. Competitive compensation and growth opportunities in the education technology sector.

Roles and Responsibilities · Make sure to communicate in English only with students and colleagues once you are in school premise. · To reach assembly place 5 minutes before the bell and to arrange the students in a proper line. To accompany them back from the ground to the class after the assembly and monitor them for their uniform. · To prepare the blackboards/white boards as soon as the period starts. · Maintain the class attendance register and ensure that the attendance is marked accurately and properly. · Checking the student’s diaries to ensure they are making proper use of it. · To make sure that the time table is mentioned in each student’s diary and he/she is carrying the bag as per the daily time table mentioned in the diary. · To make sure to carry their own time table and syllabus of all respective subjects and classes with yourself all the time. · To make sure that all students copy the C.W from blackboard and does the home work. · To make sure to check C.W and H.W copies correctly and regularly. Also, make sure to return the copies to students in timely manner. · To make sure to give a call to student’s parent who is absent for 3 consecutive days without any prior information. · To make sure that your classes are cleaned regularly by maids. · Make sure that your class is having sufficient number of furniture and space for each student and make sure that nothing is pasted on walls. · Make sure the lighting in room is sufficient. · Make sure to fill the CW and HW on WeCan Application on regular basis and update it regularly. · Make sure to check the answer sheets of exam with utmost sincerity and honesty and to calculate grand total in correct manner. · Make sure to make progress report of each student with utmost care and without any mistake and with good hand writing. Job Type: Full-time Pay: ₹13,000.00 - ₹16,000.00 per month Work Location: In person

Spectral Consultants is hiring for Dean - Distance Education for a NAAC accredited University in Dehradun Location. We are seeking a visionary academic leader to head our Online & Distance Education Programs , ensuring excellence in compliance with UGC & AICTE guidelines while driving innovation in digital education. 🔑 Key Responsibilities Provide strategic leadership for Online & Distance Learning programs. Lead Curriculum Design, Content Development, Pedagogy & Assessments aligned with UGC & NEP 2020. Oversee LMS platforms (Canvas/Blackboard/Moodle) with multilingual and inclusive capabilities. Ensure compliance with UGC-ODL, AICTE regulations, and NAAC quality standards . Collaborate with government initiatives & build strong industry partnerships . Implement ICT accessibility, online proctoring, ERP integration & data protection measures . Mentor faculty, drive research & innovation in digital learning , and establish international collaborations. 🎓 Required Qualifications 15+ years of experience in higher education, including 3 + years in Online Education . Proven expertise in academic administration, regulatory compliance, and digital education leadership . Hands-on experience in managing end-to-end academic process, including Curriculum Design, Content Development, Pedagogy, Assessments, Learner Support, Quality Assurance, and Stakeholder Management. Demonstrated experience in academic administration at senior levels. 📩 #ApplyNow

Spectral Consultants is hiring for Dean - Distance Education for a NAAC accredited University in Dehradun Location. We are seeking a visionary academic leader to head our Online & Distance Education Programs , ensuring excellence in compliance with UGC & AICTE guidelines while driving innovation in digital education. 🔑 Key Responsibilities Provide strategic leadership for Online & Distance Learning programs. Lead Curriculum Design, Content Development, Pedagogy & Assessments aligned with UGC & NEP 2020. Oversee LMS platforms (Canvas/Blackboard/Moodle) with multilingual and inclusive capabilities. Ensure compliance with UGC-ODL, AICTE regulations, and NAAC quality standards . Collaborate with government initiatives & build strong industry partnerships . Implement ICT accessibility, online proctoring, ERP integration & data protection measures . Mentor faculty, drive research & innovation in digital learning , and establish international collaborations. 🎓 Required Qualifications 15+ years of experience in higher education, including 3 + years in Online Education . Proven expertise in academic administration, regulatory compliance, and digital education leadership . Hands-on experience in managing end-to-end academic process, including Curriculum Design, Content Development, Pedagogy, Assessments, Learner Support, Quality Assurance, and Stakeholder Management. Demonstrated experience in academic administration at senior levels. 📩 #ApplyNow

About The Opportunity A fast-growing player in the Education Technology & Student Success operations space, focused on delivering instructor-led and self-paced learning programs across India. The team manages end-to-end learner lifecycle operations—ensuring smooth onboarding, accurate academic records, timely scheduling, and high-quality course delivery in an on-site environment. Primary Job Title: Academic Operations Associate (Entry Level / Fresher) — On-site, India Role & Responsibilities Manage end-to-end learner onboarding: enrollments, schedule confirmations, attendance tracking, and profile updates in the LMS. Perform accurate data entry and maintain learner records, progress logs, and assessment outcomes; ensure data integrity and confidentiality. Coordinate daily with instructors, curriculum and support teams to schedule classes, assessments, and remedial sessions. Monitor course delivery quality; log and escalate content or delivery issues and follow up until resolution. Prepare routine operational reports and dashboards using Excel/Google Sheets for academic managers and stakeholders. Follow and improve SOPs, maintain process documentation, and support small process-improvement initiatives to boost efficiency. Skills & Qualifications Must-Have Bachelor’s degree (any discipline) with strong attention to detail and a service-oriented mindset. Excellent verbal and written English communication; comfortable interacting with learners and internal stakeholders. Basic computer proficiency: MS Excel / Google Sheets, comfortable using web-based platforms and performing accurate data entry. Preferred Internship or exposure to academic operations, EdTech, BPO, training delivery, or customer support. Familiarity with LMS platforms (Moodle, TalentLMS, Blackboard or similar) and basic reporting skills (pivot tables, filters). Comfortable working on-site with flexible hours; proactive, process-driven, and ready to learn in a fast-paced team. Benefits & Culture Highlights Structured on-the-job training, mentorship, and clear learning path for early-career growth. Collaborative, process-oriented culture focused on learner outcomes and continuous improvement. Competitive entry-level compensation with performance-based incentives and on-site support facilities. This role is ideal for freshers looking to start a career in academic operations or EdTech operations. If you are detail-oriented, customer-focused, and eager to grow in an onsite operations role—apply now and join a high-impact team. Skills: data,google sheets,edtech,customer,operations,learning

Roles and Responsibilities · Make sure to communicate in English only with students and colleagues once you are in school premise. · To reach assembly place 5 minutes before the bell and to arrange the students in a proper line. To accompany them back from the ground to the class after the assembly and monitor them for their uniform. · To prepare the blackboards/white boards as soon as the period starts. · Maintain the class attendance register and ensure that the attendance is marked accurately and properly. · Checking the student’s diaries to ensure they are making proper use of it. · To make sure that the time table is mentioned in each student’s diary and he/she is carrying the bag as per the daily time table mentioned in the diary. · To make sure to carry their own time table and syllabus of all respective subjects and classes with yourself all the time. · To make sure that all students copy the C.W from blackboard and does the home work. · To make sure to check C.W and H.W copies correctly and regularly. Also, make sure to return the copies to students in timely manner. · To make sure to give a call to student’s parent who is absent for 3 consecutive days without any prior information. · To make sure that your classes are cleaned regularly by maids. · Make sure that your class is having sufficient number of furniture and space for each student and make sure that nothing is pasted on walls. · Make sure the lighting in room is sufficient. · Make sure to fill the CW and HW on WeCan Application on regular basis and update it regularly. · Make sure to check the answer sheets of exam with utmost sincerity and honesty and to calculate grand total in correct manner. · Make sure to make progress report of each student with utmost care and without any mistake and with good hand writing. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Work Location: In person

Company Description Founded in 2019 under the Blackboard Education & Research Foundation, College Vidya is India's top online education advisory platform. We support aspiring students and working professionals by helping them find UGC-recognized online universities for various courses, including UG, PG, doctorate, diploma, and certificate programs. Our platform allows users to compare over 100 universities based on multiple factors like student ratings, placement assistance, and fee structure. With a team of 550+ employees, we have assisted over 200,000 students through personalized guidance and financial initiatives like the 'CV Subsidy'. College Vidya was featured on JioHotstar's 'Brands of Tomorrow' series. Role Description This is a full-time on-site role for an Academic Coordinator based in Noida. The Academic Coordinator will be responsible for tasks such as developing and managing curriculum, providing academic advising, conducting research, and facilitating effective communication with students and faculty. The role involves close collaboration with other team members to ensure that educational programs meet high standards and align with student needs and institutional goals. Qualifications Experience in Academic Advising and providing guidance to students Strong Communication skills Research skills related to education and curriculum development Ability to work effectively in a team-oriented environment Btech or Mtech Experience in the education sector is a plus

About The Opportunity A fast-growing player in the Education Technology & Student Success operations space, focused on delivering instructor-led and self-paced learning programs across India. The team manages end-to-end learner lifecycle operations—ensuring smooth onboarding, accurate academic records, timely scheduling, and high-quality course delivery in an on-site environment. Primary Job Title: Academic Operations Associate (Entry Level / Fresher) — On-site, India Role & Responsibilities Manage end-to-end learner onboarding: enrollments, schedule confirmations, attendance tracking, and profile updates in the LMS. Perform accurate data entry and maintain learner records, progress logs, and assessment outcomes; ensure data integrity and confidentiality. Coordinate daily with instructors, curriculum and support teams to schedule classes, assessments, and remedial sessions. Monitor course delivery quality; log and escalate content or delivery issues and follow up until resolution. Prepare routine operational reports and dashboards using Excel/Google Sheets for academic managers and stakeholders. Follow and improve SOPs, maintain process documentation, and support small process-improvement initiatives to boost efficiency. Skills & Qualifications Must-Have Bachelor’s degree (any discipline) with strong attention to detail and a service-oriented mindset. Excellent verbal and written English communication; comfortable interacting with learners and internal stakeholders. Basic computer proficiency: MS Excel / Google Sheets, comfortable using web-based platforms and performing accurate data entry. Preferred Internship or exposure to academic operations, EdTech, BPO, training delivery, or customer support. Familiarity with LMS platforms (Moodle, TalentLMS, Blackboard or similar) and basic reporting skills (pivot tables, filters). Comfortable working on-site with flexible hours; proactive, process-driven, and ready to learn in a fast-paced team. Benefits & Culture Highlights Structured on-the-job training, mentorship, and clear learning path for early-career growth. Collaborative, process-oriented culture focused on learner outcomes and continuous improvement. Competitive entry-level compensation with performance-based incentives and on-site support facilities. This role is ideal for freshers looking to start a career in academic operations or EdTech operations. If you are detail-oriented, customer-focused, and eager to grow in an onsite operations role—apply now and join a high-impact team. Skills: customer,operations,google sheets,learning,data,edtech

Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 183 million registered learners as of June 30, 2025 . Coursera partners with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera's platform innovations enable instructors to deliver scalable, personalized, and verified learning experiences to their learners. Institutions worldwide rely on Coursera to upskill and reskill their employees, citizens, and students in high-demand fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp. We're a global platform aiming to transform lives through learning by offering transformative courses, certificates, and degrees that empower learners worldwide to advance their careers through skill mastery. We're looking for inventors, innovators, and lifelong learners eager to shape the future of education. If you're ready to build the global programs and tools that fuel the power of online learning, join Team Coursera. At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you. Job Overview Coursera is bootstrapping a new development center, with a focus on building a platform team in India. This is a unique opportunity to be part of the founding team that would not only own a mission-critical charter, but also play a significant role in shaping the culture for the location. We are looking for individuals with an entrepreneurial mindset who are excited by the prospect of building impactful 0 to 1 products. The C4C Integrations team's mission is to accelerate growth and impact for Coursera's enterprise and degree businesses by building seamless integrations with external platforms. This includes ensuring that Coursera's content is easily discoverable and consumable across a wide range of Learning Management Systems (LMS) and Learning Experience Platforms (LXP), while providing a unified and frictionless user experience. For enterprises, this means integrating Coursera with partner LMS/LXP platforms to streamline content discovery and learning experiences. For LMS integrations, the team focuses on LTI (Learning Tools Interoperability) standards, which allow our partners to seamlessly use external tools (e.g., grading platforms, coding IDEs) within Coursera and vice versa. By leveraging these integrations, Coursera can extend its learning platform's capabilities without building everything in-house—accelerating degree launches and significantly enhancing learner and partner experiences. As an engineer on this team, you will have the opportunity to work on complex technical challenges in distributed systems, API design, and scalable integration infrastructure. You will work closely with cross-functional stakeholders across product, design, QA, solution architects, and engineering peers. You must be comfortable working in a fast-moving environment (we deploy many times a day!) and excited to influence the roadmap of a high-impact team. Responsibilities Design and develop scalable integrations between Coursera and external LMS/LXP platforms, ensuring seamless interoperability and great learner/administrator experiences. Implement LTI-compliant integrations to allow partners to use external tools (e.g., grading systems, coding IDEs) within Coursera, extending platform functionality without duplicating effort. Collaborate with cross-functional teams (Product, Solution Architects, UX Design, QA, Data Engineering, Infrastructure, SRE) to build, test, and deploy integration features. Stay updated with industry standards in LMS/LXP, LTI, and enterprise SaaS integrations to proactively propose new capabilities that enhance Coursera's ecosystem. Write and review technical documentation for integration components and APIs. Develop and deploy high-quality code (in Java, Scala, or similar languages) following industry best practices and monitor key service-level indicators (SLIs). Debug and fix production issues, lead blameless retrospectives, and participate in the on-call rotation to ensure adherence to service-level agreements (SLAs). Mentor and collaborate with peers, contributing to technical excellence and a strong engineering culture within the team. Basic Qualifications 8+ years of experience in backend software engineering roles. Experience designing and delivering complex, cross-functional integrations or enterprise-scale systems. Proficient in designing distributed systems, APIs, and writing automated tests. Expertise in building highly scalable microservices and storage layers using common frameworks, languages, and infrastructure (e.g., Java, Play/Scala, MySQL, ElasticSearch, Kafka). Experience working with managed cloud services and streaming technologies. Strong ability to conduct technical research and design long-term solutions to complex business problems. Commitment to engineering quality, scalability, and building leverage for other teams. Data-driven approach with a strong motivation to measure success and learn through metrics and experiments. Proven ability to mentor team members and set a strong engineering culture. Preferred Qualifications Prior experience working with LTI integrations or enterprise SaaS ecosystem integrations. Familiarity with LMS/LXP platforms (e.g., Canvas, Blackboard, Moodle, SAP SuccessFactors, Degreed). Experience building secure and compliant integrations for enterprise customers. Track record of delivering high-impact results in resource-constrained environments. Ability to influence stakeholders and advocate effectively for integration roadmaps with or without formal authority. Strong collaboration skills with technical and non-technical teams to deliver business impact. Demonstrated ability to thrive in a fast-paced, dynamic environment and navigate ambiguity with confidence. You will collaborate closely with product managers, designers, and data scientists to solve challenging technical problems, shape the product roadmap, and deliver intuitive, high-impact admin experiences that directly influence how enterprises deploy and manage Coursera's learning solutions. If this opportunity interests you, you might like these courses on Coursera: Java Object Oriented Specialization Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org. For California Candidates, please review our CCPA Applicant Notice here. For our Global Candidates, please review our GDPR Recruitment Notice here.

About The Opportunity A fast-growing player in the Education Technology & Student Success operations space, focused on delivering instructor-led and self-paced learning programs across India. The team manages end-to-end learner lifecycle operations—ensuring smooth onboarding, accurate academic records, timely scheduling, and high-quality course delivery in an on-site environment. Primary Job Title: Academic Operations Associate (Entry Level / Fresher) — On-site, India Role & Responsibilities Manage end-to-end learner onboarding: enrollments, schedule confirmations, attendance tracking, and profile updates in the LMS. Perform accurate data entry and maintain learner records, progress logs, and assessment outcomes; ensure data integrity and confidentiality. Coordinate daily with instructors, curriculum and support teams to schedule classes, assessments, and remedial sessions. Monitor course delivery quality; log and escalate content or delivery issues and follow up until resolution. Prepare routine operational reports and dashboards using Excel/Google Sheets for academic managers and stakeholders. Follow and improve SOPs, maintain process documentation, and support small process-improvement initiatives to boost efficiency. Skills & Qualifications Must-Have Bachelor’s degree (any discipline) with strong attention to detail and a service-oriented mindset. Excellent verbal and written English communication; comfortable interacting with learners and internal stakeholders. Basic computer proficiency: MS Excel / Google Sheets, comfortable using web-based platforms and performing accurate data entry. Preferred Internship or exposure to academic operations, EdTech, BPO, training delivery, or customer support. Familiarity with LMS platforms (Moodle, TalentLMS, Blackboard or similar) and basic reporting skills (pivot tables, filters). Comfortable working on-site with flexible hours; proactive, process-driven, and ready to learn in a fast-paced team. Benefits & Culture Highlights Structured on-the-job training, mentorship, and clear learning path for early-career growth. Collaborative, process-oriented culture focused on learner outcomes and continuous improvement. Competitive entry-level compensation with performance-based incentives and on-site support facilities. This role is ideal for freshers looking to start a career in academic operations or EdTech operations. If you are detail-oriented, customer-focused, and eager to grow in an onsite operations role—apply now and join a high-impact team. Skills: operations,data,customer,edtech,google sheets,learning

About The Opportunity A fast-growing player in the Education Technology & Student Success operations space, focused on delivering instructor-led and self-paced learning programs across India. The team manages end-to-end learner lifecycle operations—ensuring smooth onboarding, accurate academic records, timely scheduling, and high-quality course delivery in an on-site environment. Primary Job Title: Academic Operations Associate (Entry Level / Fresher) — On-site, India Role & Responsibilities Manage end-to-end learner onboarding: enrollments, schedule confirmations, attendance tracking, and profile updates in the LMS. Perform accurate data entry and maintain learner records, progress logs, and assessment outcomes; ensure data integrity and confidentiality. Coordinate daily with instructors, curriculum and support teams to schedule classes, assessments, and remedial sessions. Monitor course delivery quality; log and escalate content or delivery issues and follow up until resolution. Prepare routine operational reports and dashboards using Excel/Google Sheets for academic managers and stakeholders. Follow and improve SOPs, maintain process documentation, and support small process-improvement initiatives to boost efficiency. Skills & Qualifications Must-Have Bachelor’s degree (any discipline) with strong attention to detail and a service-oriented mindset. Excellent verbal and written English communication; comfortable interacting with learners and internal stakeholders. Basic computer proficiency: MS Excel / Google Sheets, comfortable using web-based platforms and performing accurate data entry. Preferred Internship or exposure to academic operations, EdTech, BPO, training delivery, or customer support. Familiarity with LMS platforms (Moodle, TalentLMS, Blackboard or similar) and basic reporting skills (pivot tables, filters). Comfortable working on-site with flexible hours; proactive, process-driven, and ready to learn in a fast-paced team. Benefits & Culture Highlights Structured on-the-job training, mentorship, and clear learning path for early-career growth. Collaborative, process-oriented culture focused on learner outcomes and continuous improvement. Competitive entry-level compensation with performance-based incentives and on-site support facilities. This role is ideal for freshers looking to start a career in academic operations or EdTech operations. If you are detail-oriented, customer-focused, and eager to grow in an onsite operations role—apply now and join a high-impact team. Skills: operations,data,customer,edtech,google sheets,learning

About The Opportunity A fast-growing player in the Education Technology & Student Success operations space, focused on delivering instructor-led and self-paced learning programs across India. The team manages end-to-end learner lifecycle operations—ensuring smooth onboarding, accurate academic records, timely scheduling, and high-quality course delivery in an on-site environment. Primary Job Title: Academic Operations Associate (Entry Level / Fresher) — On-site, India Role & Responsibilities Manage end-to-end learner onboarding: enrollments, schedule confirmations, attendance tracking, and profile updates in the LMS. Perform accurate data entry and maintain learner records, progress logs, and assessment outcomes; ensure data integrity and confidentiality. Coordinate daily with instructors, curriculum and support teams to schedule classes, assessments, and remedial sessions. Monitor course delivery quality; log and escalate content or delivery issues and follow up until resolution. Prepare routine operational reports and dashboards using Excel/Google Sheets for academic managers and stakeholders. Follow and improve SOPs, maintain process documentation, and support small process-improvement initiatives to boost efficiency. Skills & Qualifications Must-Have Bachelor’s degree (any discipline) with strong attention to detail and a service-oriented mindset. Excellent verbal and written English communication; comfortable interacting with learners and internal stakeholders. Basic computer proficiency: MS Excel / Google Sheets, comfortable using web-based platforms and performing accurate data entry. Preferred Internship or exposure to academic operations, EdTech, BPO, training delivery, or customer support. Familiarity with LMS platforms (Moodle, TalentLMS, Blackboard or similar) and basic reporting skills (pivot tables, filters). Comfortable working on-site with flexible hours; proactive, process-driven, and ready to learn in a fast-paced team. Benefits & Culture Highlights Structured on-the-job training, mentorship, and clear learning path for early-career growth. Collaborative, process-oriented culture focused on learner outcomes and continuous improvement. Competitive entry-level compensation with performance-based incentives and on-site support facilities. This role is ideal for freshers looking to start a career in academic operations or EdTech operations. If you are detail-oriented, customer-focused, and eager to grow in an onsite operations role—apply now and join a high-impact team. Skills: operations,data,customer,edtech,google sheets,learning

Roles and Responsibilities · Make sure to communicate in English only with students and colleagues once you are in school premise. · To reach assembly place 5 minutes before the bell and to arrange the students in a proper line. To accompany them back from the ground to the class after the assembly and monitor them for their uniform. · To prepare the blackboards/white boards as soon as the period starts. · Maintain the class attendance register and ensure that the attendance is marked accurately and properly. · Checking the student’s diaries to ensure they are making proper use of it. · To make sure that the time table is mentioned in each student’s diary and he/she is carrying the bag as per the daily time table mentioned in the diary. · To make sure to carry their own time table and syllabus of all respective subjects and classes with yourself all the time. · To make sure that all students copy the C.W from blackboard and does the home work. · To make sure to check C.W and H.W copies correctly and regularly. Also, make sure to return the copies to students in timely manner. · To make sure to give a call to student’s parent who is absent for 3 consecutive days without any prior information. · To make sure that your classes are cleaned regularly by maids. · Make sure that your class is having sufficient number of furniture and space for each student and make sure that nothing is pasted on walls. · Make sure the lighting in room is sufficient. · Make sure to fill the CW and HW on WeCan Application on regular basis and update it regularly. · Make sure to check the answer sheets of exam with utmost sincerity and honesty and to calculate grand total in correct manner. · Make sure to make progress report of each student with utmost care and without any mistake and with good hand writing. Job Type: Full-time Pay: ₹18,000.00 - ₹21,000.00 per month Work Location: In person

Join our dynamic IT team and play a vital role in supporting the technology needs of students, faculty, and staff at top US-Based Universities. As an IT Helpdesk Support Agent, you’ll be the first point of contact for resolving technical issues, ensuring seamless access to academic resources, and empowering our campus community to leverage technology for learning, teaching, and research. Key Responsibilities First-Line Support: Provide timely, courteous, and effective technical assistance via phone, email, chat, walk-ins, and ticketing systems (e.g., ServiceNow, Jira). Troubleshoot hardware (laptops, desktops, printers, peripherals), software (OS, Office 365, LMS), network (Wi-Fi, VPN), and account (email, SSO) issues. Academic Technology Support: Assist with learning tools (Canvas, Blackboard, Zoom), lecture-capture systems, classroom AV equipment, and specialized academic software. Guide users on accessing online libraries, research databases, and university portals. Account & Access Management: Reset passwords, manage multi-factor authentication (MFA), and resolve account lockouts for student/faculty/staff systems (e.g., Active Directory, Azure AD). Educate users on security best practices (phishing, data protection). Hardware Setup & Maintenance: Configure university-owned devices (laptops, tablets). Perform basic repairs, coordinate advanced repairs with vendors, and manage loaner equipment. Documentation & Knowledge Sharing: Document solutions in the knowledge base for recurring issues. Contribute to user guides and FAQs for common campus tech tools. Campus-Specific Systems: Support university applications (student information systems, housing portals, campus card systems). Assist with event tech (conferences, graduations) and lab/reservation systems. Collaboration: Escalate complex issues to Tier 2/3 teams or specialized units (Networking, Infosec). Partner with academic departments and administrative offices on tech needs. Qualifications Required: High school diploma or equivalent; current enrollment in a degree program (if student role). 1+ years of IT support experience (or equivalent technical coursework/certifications). Proficiency in: Windows/macOS troubleshooting. Microsoft 365 Suite (Outlook, Teams, OneDrive). Basic network concepts (TCP/IP, DNS, Wi-Fi). Exceptional customer service, communication (written/verbal), and problem-solving skills. Ability to explain technical concepts to non-technical users. Patience and adaptability in a diverse, fast-paced academic environment. Preferred: Associate’s/Bachelor’s degree in IT, Computer Science, or related field. Experience in higher education IT support. Knowledge of: Learning Management Systems (e.g., Canvas, Moodle). ITIL fundamentals or ticketing systems (ServiceNow, Zendesk). Mobile device management (MDM) and endpoint security tools. Certifications: CompTIA A+, Microsoft 365 Fundamentals, ITILv4. Working Environment On-campus role with potential for hybrid/remote support (specify if applicable). Flexible hours, including evenings/weekends during peak academic periods (e.g., orientation, finals). Fast-paced, collaborative setting with interactions across diverse university groups. Why Join Us? Contribute directly to student success and faculty innovation. Access to professional development, tuition benefits, and tech training. Collaborative culture within a mission-driven academic community. To Apply: Submit your resume and cover letter. Highlight your experience in customer-centric technical support and interest in higher education. Job Type: Full-time Pay: ₹22,000.00 - ₹30,000.00 per month Language: English (Preferred) Work Location: In person Expected Start Date: 29/08/2025

Roles and Responsibilities · Make sure to communicate in English only with students and colleagues once you are in school premise. · To reach assembly place 5 minutes before the bell and to arrange the students in a proper line. To accompany them back from the ground to the class after the assembly and monitor them for their uniform. · To prepare the blackboards/white boards as soon as the period starts. · Maintain the class attendance register and ensure that the attendance is marked accurately and properly. · Checking the student’s diaries to ensure they are making proper use of it. · To make sure that the time table is mentioned in each student’s diary and he/she is carrying the bag as per the daily time table mentioned in the diary. · To make sure to carry their own time table and syllabus of all respective subjects and classes with yourself all the time. · To make sure that all students copy the C.W from blackboard and does the home work. · To make sure to check C.W and H.W copies correctly and regularly. Also, make sure to return the copies to students in timely manner. · To make sure to give a call to student’s parent who is absent for 3 consecutive days without any prior information. · To make sure that your classes are cleaned regularly by maids. · Make sure that your class is having sufficient number of furniture and space for each student and make sure that nothing is pasted on walls. · Make sure the lighting in room is sufficient. · Make sure to fill the CW and HW on WeCan Application on regular basis and update it regularly. · Make sure to check the answer sheets of exam with utmost sincerity and honesty and to calculate grand total in correct manner. · Make sure to make progress report of each student with utmost care and without any mistake and with good hand writing. Job Type: Full-time Pay: ₹12,000.00 - ₹16,000.00 per month Work Location: In person

About The Opportunity A fast-growing player in the Education Technology & Student Success operations space, focused on delivering instructor-led and self-paced learning programs across India. The team manages end-to-end learner lifecycle operations—ensuring smooth onboarding, accurate academic records, timely scheduling, and high-quality course delivery in an on-site environment. Primary Job Title: Academic Operations Associate (Entry Level / Fresher) — On-site, India Role & Responsibilities Manage end-to-end learner onboarding: enrollments, schedule confirmations, attendance tracking, and profile updates in the LMS. Perform accurate data entry and maintain learner records, progress logs, and assessment outcomes; ensure data integrity and confidentiality. Coordinate daily with instructors, curriculum and support teams to schedule classes, assessments, and remedial sessions. Monitor course delivery quality; log and escalate content or delivery issues and follow up until resolution. Prepare routine operational reports and dashboards using Excel/Google Sheets for academic managers and stakeholders. Follow and improve SOPs, maintain process documentation, and support small process-improvement initiatives to boost efficiency. Skills & Qualifications Must-Have Bachelor’s degree (any discipline) with strong attention to detail and a service-oriented mindset. Excellent verbal and written English communication; comfortable interacting with learners and internal stakeholders. Basic computer proficiency: MS Excel / Google Sheets, comfortable using web-based platforms and performing accurate data entry. Preferred Internship or exposure to academic operations, EdTech, BPO, training delivery, or customer support. Familiarity with LMS platforms (Moodle, TalentLMS, Blackboard or similar) and basic reporting skills (pivot tables, filters). Comfortable working on-site with flexible hours; proactive, process-driven, and ready to learn in a fast-paced team. Benefits & Culture Highlights Structured on-the-job training, mentorship, and clear learning path for early-career growth. Collaborative, process-oriented culture focused on learner outcomes and continuous improvement. Competitive entry-level compensation with performance-based incentives and on-site support facilities. This role is ideal for freshers looking to start a career in academic operations or EdTech operations. If you are detail-oriented, customer-focused, and eager to grow in an onsite operations role—apply now and join a high-impact team. Skills: operations,data,customer,edtech,google sheets,learning

About The Opportunity A fast-growing player in the Education Technology & Student Success operations space, focused on delivering instructor-led and self-paced learning programs across India. The team manages end-to-end learner lifecycle operations—ensuring smooth onboarding, accurate academic records, timely scheduling, and high-quality course delivery in an on-site environment. Primary Job Title: Academic Operations Associate (Entry Level / Fresher) — On-site, India Role & Responsibilities Manage end-to-end learner onboarding: enrollments, schedule confirmations, attendance tracking, and profile updates in the LMS. Perform accurate data entry and maintain learner records, progress logs, and assessment outcomes; ensure data integrity and confidentiality. Coordinate daily with instructors, curriculum and support teams to schedule classes, assessments, and remedial sessions. Monitor course delivery quality; log and escalate content or delivery issues and follow up until resolution. Prepare routine operational reports and dashboards using Excel/Google Sheets for academic managers and stakeholders. Follow and improve SOPs, maintain process documentation, and support small process-improvement initiatives to boost efficiency. Skills & Qualifications Must-Have Bachelor’s degree (any discipline) with strong attention to detail and a service-oriented mindset. Excellent verbal and written English communication; comfortable interacting with learners and internal stakeholders. Basic computer proficiency: MS Excel / Google Sheets, comfortable using web-based platforms and performing accurate data entry. Preferred Internship or exposure to academic operations, EdTech, BPO, training delivery, or customer support. Familiarity with LMS platforms (Moodle, TalentLMS, Blackboard or similar) and basic reporting skills (pivot tables, filters). Comfortable working on-site with flexible hours; proactive, process-driven, and ready to learn in a fast-paced team. Benefits & Culture Highlights Structured on-the-job training, mentorship, and clear learning path for early-career growth. Collaborative, process-oriented culture focused on learner outcomes and continuous improvement. Competitive entry-level compensation with performance-based incentives and on-site support facilities. This role is ideal for freshers looking to start a career in academic operations or EdTech operations. If you are detail-oriented, customer-focused, and eager to grow in an onsite operations role—apply now and join a high-impact team. Skills: operations,data,customer,edtech,google sheets,learning

The Course Coordinator is responsible for organizing, planning, and managing all elements of a course to ensure that it is delivered effectively and meets the academic standards of the institution. The coordinator works closely with faculty, students, and administrative staff to support the delivery of learning objectives and ensure a smooth and cohesive learning experience for students. Key Responsibilities: Course Management: Oversee the day-to-day administration of courses, including scheduling lectures, tutorials, and assessments. Coordinate course syllabi, materials, and teaching resources in collaboration with instructors. Ensure that course content aligns with academic standards and learning objectives. Monitor and update course materials as needed to reflect current information and best practices. Communication and Coordination: Serve as a liaison between students, instructors, and administrative staff, ensuring timely communication about course logistics, policies, and deadlines. Organize and manage student inquiries regarding course content, assessment details, or administrative issues. Coordinate the availability of faculty for student consultations and office hours. Course Planning and Development: Work with faculty and academic committees to develop and update curricula. Assist in the preparation of teaching materials, exams, and grading rubrics. Collaborate with faculty to assess course effectiveness and implement improvements. Assessment and Grading: Coordinate the administration of exams, quizzes, assignments, and other assessments. Ensure timely grading and feedback delivery to students. Manage the submission and processing of final grades, ensuring compliance with institutional guidelines. Student Support: Provide academic and administrative support to students, addressing concerns and queries. Facilitate academic advising sessions, helping students understand course requirements and academic policies. Assist with onboarding and orientation for new students. Resource and Staff Management: Coordinate the allocation of teaching assistants, tutors, or adjunct instructors as needed. Arrange for the acquisition of textbooks, course readings, and other learning materials. Oversee classroom and teaching space bookings, ensuring facilities are equipped and ready. Technology and Systems Support: Manage the course’s online presence, including course websites, learning management systems (e.g., Moodle, Blackboard), and other digital tools. Assist faculty and students with the use of technology for teaching and learning, such as virtual classrooms, online assessments, and digital submission platforms. Quality Assurance: Monitor student feedback and performance to identify areas for improvement. Prepare reports on course progress, student satisfaction, and academic outcomes. Ensure that courses comply with institutional policies and accreditation standards. Job Type: Full-time Work Location: In person

Spectral Consultants is hiring for Dean/Head - Online Education for a NAAC accredited University in Dehradun Location. We are seeking a visionary academic leader to head our Online & Distance Education Programs , ensuring excellence in compliance with UGC & AICTE guidelines while driving innovation in digital education. 🔑 Key Responsibilities Provide strategic leadership for Online & Distance Learning programs. Lead Curriculum Design, Content Development, Pedagogy & Assessments aligned with UGC & NEP 2020. Oversee LMS platforms (Canvas/Blackboard/Moodle) with multilingual and inclusive capabilities. Ensure compliance with UGC-ODL, AICTE regulations, and NAAC quality standards . Collaborate with government initiatives & build strong industry partnerships . Implement ICT accessibility, online proctoring, ERP integration & data protection measures . Mentor faculty, drive research & innovation in digital learning , and establish international collaborations. 🎓 Required Qualifications 15+ years of experience in higher education, including 3 + years in Online Education . Proven expertise in academic administration, regulatory compliance, and digital education leadership . Hands-on experience in managing end-to-end academic process, including Curriculum Design, Content Development, Pedagogy, Assessments, Learner Support, Quality Assurance, and Stakeholder Management. Demonstrated experience in academic administration at senior levels. 👉 If you are passionate about transforming education through technology and shaping the future of online learning, we’d love to connect with you! 📩 #ApplyNow

Description Associate Technical Support I Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. This role focuses on Anthology’s LMS, Blackboard, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere. It’s a solution that’s continuously evolving to meet users’ needs and we’re looking for someone who can play an integral role in the success of the Customer Support team within this specific product line. Our Customer Support team has a proven track record of delivering high-quality technical support in a 24x7 environment to our customer base. Primary responsibilities will include: Managing the resolution of technical issues for a distinct set of customers. Customers are system administrators who provide mission-critical services via Anthology e-learning applications to students and faculty at a wide variety of learning institutions Troubleshooting complex web applications. Issues to be resolved require a broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, installation, migration, and upgrades to Anthology products Providing excellent customer management, including excellent communications, responsive follow-through, and advocacy for customer issues within internal departments Analyzing trends associated with the assigned customer base and reporting potential areas of risk or reward to Product Support Management. Success criteria are highly focused on the customer satisfaction level Prioritizing numerous issues of varying severity and effectively managing the resolution of all issues within accepted service levels. This includes ownership of the data entered into the CRM system and appropriately updating both customer and appropriate Anthology employees on the status of all issues on a timely basis Collaborating extensively with peers, Anthology Account Managers, and members of the escalation team including Product Support Engineers, Cloud Teams and Developers to resolve customer issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our customers Drafting and reviewing Knowledge Base articles for Known Issues as well as for frequently recurring issues The Candidate: Required skills/qualifications: Exceptional listening, written, and oral communication skills 2-4 years of experience in a client-facing enterprise product support environment with excellent analytical, problem-solving, and client-handling skills Experience in a self-directed work environment Demonstrated ability to research and resolve problems using a variety of resources and tools Strong knowledge of system and database administration principles Knowledge of PostgreSQL and MS SQL Server Database including troubleshooting, configuration, maintenance, and tuning Understanding of Internet application technologies including HTML, CSS, XML, JavaScript, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security Light experience with multiple computer operating systems like UNIX/Linux and Windows Light experience configuring multi-node environments that run enterprise-level applications Knowledge of Struts, Tomcat, and WebL Fluency in written and spoken English This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.