Trainer

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Job Overview:

TrainerforGIS Mapping

Shift: 24*7(Night).

Exp-Minimum 2 years of experience in a Trainer role (preferably in mapping, annotation, or a tech-driven process).

Location-Hyderabad.

Mandatory Skills:

• GIS exposure + Communication Skills + Cognitive abilities.

• Candidates need to create a presentation on any training related topics.

Key Responsibilities:

• Deliverend-to-end trainingfor new hires in the Mapping process, both virtually and in-person.
• Develop and deliver comprehensive training programs for new and existing Mapping specialists.
• Conductrefresher sessions, knowledge checks, and skill assessmentsfor batches in OJT and production stages. Conduct regular training sessions, workshops, and one-on-one coaching to enhance team skills and knowledge.
• Collaborate withSMEs, QA, and Operationsteams to ensure consistent training outcomes and process alignment.
• Assess trainee performance and provide constructive feedback to ensure high-quality output, identify training needs and improve processes.
• Maintaintraining trackers, reports, and performance summariesfor each batch.
• Participate inTTT (Train-The-Trainer)sessions and ensure all training material is up-to-date.
• Identify performance gaps during training and initiate timelycoaching or remediation. Contribute to the continuous improvement of training methodologies and curriculum.
• Maintain high engagement levels and ensuretraining SLAsare met.

Stay up-to-date with the latest mapping technologies, tools, and best practices to incorporate them into Training.

Required Skills & Qualifications:

• Minimum2 years of experiencein a Trainer role (preferably in mapping, annotation, or a tech-driven process)
• Must be agraduate(Bachelors degree in any stream)
• Strongfacilitation, communication, and presentationskills
• Good understanding oftraining metrics, documentation, and batch lifecycle
• Proficiency in usingMS Office, Workspace, and LMS platforms
• Ability to manage training acrossmultiple time zonesand high-volume ramps