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TP CSR International BPO VOICE & CHAT Malad & Thane Mumbai

TP CSR International BPO VOICE & CHAT Malad & Thane Mumbai

Digiads Media

1 - 5 years

3 - 4 Lacs

mumbai suburban thane malad

Posted:3 weeks ago| Platform:

Apply

Skills Required

customer support customer care blended process fluent english csr international call center voice process us process australian process cse bpo voice international process international voice us voice process international voice process international bpo uk process

Work Mode

Hybrid

Job Type

Full Time

Job Description

CSR International Process (Voice Chat & Blended Process) EasyJet | Airbnb | PayPal | FIS | JP | NRE

To Apply, its required to submit the Google Application Form (Dont Skip Its Mandatory) : https://forms.gle/krZV2DcPAyJ1687D9

*Locations:* Malad Suburb areas & Thane
*Processes:* Voice, Chat & Blended (Majorly Voice)

EasyJet | Airbnb | PayPal | FIS | JP | NRE

For Companies: Teleperformance, Tech Mahindra, Concentrix, Eclerx

*Eligibility Criteria:*
*Graduate Freshers & Experienced* Welcome *Undergraduates* Must have minimum *6 months of BPO experience* *Fluent English Communication* *Mandatory*

*Salary Details:*
* *International Process:* 25,000 35,000

English Communication is must

Educational Qualification - Graduation Preferred - Freshers Welcome ( Good English is must)

Experience Required - International BPO Preferred

Work Location - Malad & Thane

Work From Office- WFO In office Mode

Roles and Responsibilities

Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
Provide accurate information on products/services to customers through effective communication skills.
Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

0-5 years of experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management.
Bachelor's degree in Any Specialization
Strong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.

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