Ticketing Executive

Job Title: Ticketing Executive Experience Level: 4-5 years Job Location: Andheri (E) Job Type: Full-time Responsibilities: GDS Expertise: Proficiently operate Global Distribution Systems (GDS) to facilitate accurate and efficient booking of flights, hotels, and other travel-related services. Stay updated on GDS technologies, tools, and functionalities to optimize workflow. Online Ticketing and Comparison: Demonstrate a deep understanding of online ticketing platforms and tools. Conduct thorough comparisons of ticket prices, itineraries, and other relevant details to ensure the best options for clients. Utilize online booking platforms to streamline the ticketing process and enhance customer satisfaction. Booking Management: Manage end-to-end booking processes, including reservation, ticket issuance, and any required modifications or cancellations. Collaborate with airlines, hotels, and other service providers to resolve booking issues promptly. Customer Service: Provide exceptional customer service by addressing inquiries, resolving concerns, and ensuring a seamless travel experience for clients. Communicate effectively with clients to understand their preferences and requirements. Fluency in Gujarati is mandatory to effectively handle and support Gujarati-speaking clients. Documentation and Reporting: Maintain accurate records of bookings, cancellations, and modifications. Generate reports as required to analyze trends, track performance, and identify areas for improvement. Compliance and Regulations: Stay informed about industry regulations and compliance requirements related to ticketing and travel services. Ensure adherence to all relevant policies and procedures. Qualifications: Minimum of 4-5 years of experience in a similar role within the travel industry. Proficiency in using Global Distribution Systems (GDS), with a strong preference for experience with major GDS platforms. In-depth knowledge of online ticketing platforms and comparison tools. Strong organizational and multitasking skills to manage multiple bookings simultaneously. Fluency in Gujarati and English (spoken and written) is mandatory. Excellent communication and interpersonal skills. Attention to detail and accuracy in handling bookings and customer information. Familiarity with travel industry regulations and compliance standards. How to Apply: Interested candidates are invited to submit their resume and cover letter to shavin.kamble@evertiz.com . Please include "Ticketing Executive Application" in the subject line OR Contact HR Shavin at 7900054498 . Job Types: Full-time, Permanent Pay: ₹250,000.00 - ₹550,000.00 per year Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Commission pay Overtime pay Performance bonus Shift allowance Yearly bonus Experience: Ticketing: 4 years (Preferred) Global Distribution System: 2 years (Preferred) Online Ticketing: 2 years (Preferred) Language: English (Preferred) Gujarati (Preferred) Location: Andheri E, Mumbai - 400059 (Preferred) Work Location: In person