Ticketing Executive

Job description

Position : Ticketing & Reservation .

E-mail: hr@yuvagroup.com

Ph . +91 9289081188

Location : Patparganj Industrial Area, Delhi

Company : Yuva Trip Pvt. Ltd.

Experience - 1-10yrs

Job Description

As a GDS Ticketing Agent, you will play a vital role in assisting customers with their travel needs. You will be responsible for booking flights, issuing tickets, and providing support for any reservation-related inquiries or issues. Your goal is to ensure a seamless travel experience for our customers.

Responsibilities

Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares

Process ticket reservations and issue electronic and paper tickets using Global Distribution Systems (GDS)

Handle ticket modifications and cancellations, including rebooking flights and calculating refund amounts

Provide exceptional customer service by addressing customer inquiries and resolving any issues related to flight reservations

Collaborate with airlines and travel suppliers to ensure accurate and up-to-date information is provided to customers

Stay updated with industry trends and airline policies to provide accurate and timely information to customers

Follow standard operating procedures and company policies to ensure compliance with industry regulations and customer satisfaction

Qualifications

Previous experience in a similar role or in the travel industry is preferred

Proficient in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo

Strong knowledge of airline codes, fares, and flight regulations

Excellent communication and customer service skills

Ability to multitask and work in a fast-paced environment

Attention to detail and accuracy in ticketing and reservation management

Familiarity with airline policies and procedures

Ability to handle difficult customer situations and provide effective solutions

Skills

Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo

Strong communication and interpersonal skills

Excellent problem-solving abilities

Attention to detail

Ability to work in a team

Knowledge of airline codes, fares, and flight regulations

Customer service orientation

Job Types: Full-time, Permanent

Pay: ₹10,245.21 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person